CRM software for health and fitness clubs.
Fast input and organized. Easy updates straight to my emails via text and voicemails.
Too intricate, too small (difficult to see and click), too many unnecessary steps, schedule disappears when going back to calendar.
Nutzerbewertungen filtern (38)
Easy to use and Easy on the eyes
Kommentare: Overall InTouch has been very helpful for me and the others in my office. Knowing when and who to contact in terms of leads was extremely helpful for us in closing sales! I would absolutely recommend InTouch to other companies.
InTouch has been my favorite CFM system I have used. It is user friendly and aesthetic! I relied on this software daily especially since it synced with our other software, ABC.
The Search Engine does not work as well as I would like and I would like better options to generate emails in a way for me to copy and paste to send mass emails.
Long Term Customer
Kommentare: Very crucial to our business. Great staff - that's the main reason I haven't shopped for another vendor.
InTouch Drive has many features that would be perfect for clubs where sales people sit at desks in front of computers most of the day and love mostly tech stuff. I wish they had a more streamlined version - like their older version last year - in fast paced clubs with less staff that multi-tasks. Having said that, the customer support staff is super helpful and a pleasure to deal with. I also like the upgrades to their email creation features. I have been using InTouch for over 10 years now and plan on continuing.
As stated above - some of the new navigation features such as texting and recording phone calls seem more difficult than the old version. My staff and I feel like we never grasped the right way to use all the features.
It's ok, but it can be improved
Kommentare: I've been using the "new" version for the last 6 months and I miss the old (flash-based) version. All of my co-workers feel the same way. The old system wasn't as "pretty" and had the same awful search issues, but it was faster and didn't require as many clicks to accomplish tasks.
Fairly easy to use once you understand the flow. Legacy reporting is good.
Too many "clicks" are needed to achieve what you want to accomplish in certain circumstances. Interface is confusing, clunky, and slow. Front-end scaling isn't that great on my laptop. Search feature is absolutely HORRENDOUS and has always been that way. (I.e. - You type in "Jim Smith", you see it for a second, and then it switches to "Jim Acer". Delete the "th", type the letters in again, and then "Jim Smith" *may* appear.) New report generation is insanely confusing (thank goodness they left a way to do the "legacy reporting"!) No way to do batch updates to records (I.e - I send a mass email, but have to update the communication to each individual record). Other smaller issues exist as well...
Miss the Old but the new will do
I preferred when we had flash and really liked the old system but the new one completes all the same tasks. I do not have access to all functions so can only give a biased view based off what I can use. I like how quickly incoming leads are updated and the team is notified and I like how easy it is to track who we have contacted
The new design was a bit hard for me to understand. I miss when we had flash - I had become very familiar with the old set up and have not enjoyed slowly relearning.
Utilized InTouch Technology for gym membership sales to follow up with leads.
Kommentare: Simple to use daily task list helped with productivity, keeping the sales team on top of their leads which resulted in higher sales.
InTouch is incredibly user friendly and guides the salesperson through their day by setting up a list of leads to follow up with in a very specific order. The salesperson can simply follow the list and stay productive without the manager having to give them tasks.
This may have changed, but when I used this software they did not have text capability through the software itself. Switched to another platform because of this.
Antwort von InTouch Technology
With the launch of InTouch DRIVE we have added full texting capabilities which include: -Drip -Appointment Alerts -Broadcast -1-1 messaging -Opt-ins -Text-in-to-Win promos
In Touch First timer with lots of sales experience.
Kommentare: It serves as a single purpose, unfortunately I cannot start a sale and finish it, I have to use 3 platforms to do so, if a constant stream from one source to another without opening 3 different softwares like agreements, BOSS would be much more constructive. Unfortunately with some platforms not designed for POS it is only a information gatherer, and useful to managers.
I do think in touch for what it's worth is great for lead organization, and tasks, as well as general communication. but our company does not intersect POS with the system, so we cannot use all the features, like calling out, but for the most part it's easy to use.
I cannot generate lists from In Touch, if I could customize it to my own needs as if it were individualized for me to concentrate on my own marketing, creating lists and more organization where I can place certain leads into categories of importance this would help. It does give me a time frame of days to which something is overdue, but a prioritized list I could create, where copy and pasting email would be available. Also, our company in my experience train well on how to use in touch it is mostly concentrated around the company itself and not how to utilize the software available which can make our job a lot more productive. If there could be an easier way to eliminate prospects of less importance, and create lists, or have a hot leads list, which I could update it by process of elimination, it would be great.
I like the product and features
Kommentare: Organized lead follow up.
I like the intuitive ease of use and the fact that the entire staff is familiar with the product.
Not mobile friendly and this has been promised for some time. It doesn't appear to be evolving like some of the competitors.
Antwort von InTouch Technology
With the recent launch of InTouch DRIVE, we developed the CRM with mobile access in mind. Simply go to the InTouch URL pin it to your mobile desktop and launch the mobile OS app. Access all of your KPIs, tasks, calls, texts and emails from your mobile device.
Gym lead management
Kommentare: I have used this since day one with the company I’m at and I’ve been pretty happy with it.
I really like the layout and design. It’s easy on the eyes. Very easy to text off as well.
I am displeased that there is no function in order to text all leads a mass text message.
Antwort von InTouch Technology
Hi Isaiah, thanks for your feedback! We do have the capability to mass text. Please speak with your administrator to get permission for this feature.
Kommentare: Fairly good software, does what it promises; but could be a much more powerful utility.
Product is easy to use. Simplistic, fairly intuitive.
The interface- it would be more useful if, for instance, 1) one could view several customer detail info at a time (rather than just individually). 2) while in list-view, display more info about each customer, so one need not dive into each individual file to see relevant information. These two items alone would make it much more efficient to compare separate entries. 3) the Search Feature is too limited. Expand this, so that the user can search his/her notes. For instance, search "asked about basketball courts reservations", etc.
Kommentare: It’s a nice spot to keep leads but isn’t the most user friendly
Talks to other software for booking automation, texting, lead tracking
Too intricate, too small (difficult to see and click), too many unnecessary steps, schedule disappears when going back to calendar
Kommentare: We use it everyday and love it!
Yes it is easy to use and easy to train others.
I wish it could recognize repeat attendees of our health club easier so we could train our front desk.
Intouch and Fitness Prospecting Go Hand in Hand
Kommentare: The connection to our BOSS system-eagreements is essential to the presentation of our sales and the simplicity.
Easy to maneuver- bright colors make it easy to read. Love the features of the notes that can be accessible to everyone on my team.
The "Calling feature" --you have to jump through hoops in order to receive status of "made" calls!
InTouch Review Wellbridge
How easy it is to keep my updated on daily task. Makes my job easier
Some flaws that come with updates but they are fixed eventually.
InTouch for Gyms
Kommentare: Overall it was a good experience. Ownership ended up switching to a platform called lead lion, which has been about the same as far as experience. I believe price was a factor in this decision, but am not entirely sure. They have been managing our campaigns, as well, sending 100 automated texts, per day to our lists of previous clients.
Having your guest pass waiver and sign in as one platform with your CRM software is a major benefit. Using ABC financial for guest passes then having to manually move their data over was a pain and often led to missed leads. With InTouch they were able to check in at the front desk and could immediately follow up within the same platform.
The organization of the platform could have been better. It was sometimes difficult to get staff to properly navigate without spending a lot of training time.
The easy communication between myself and my leads.
The leads lag sometimes and don’t always load.
Kommentare: Frustrating that I cannot do things quickly. Complicated to teach as there are many steps to each process
It's easier than InTouch Follow Up to filter types of leads/dates on to do list
Almost every change they made from InTouch Follow Up. It takes too many steps to do one task (like make a call to a lead, or mark an appt as confirmed). Additionally, when I manually schedule a call for a future date it does not override the auto-scheduled calls which means I then have to delete the auto-scheduled call or it will show up as overdue. On the Calendar page, after making a change to an appt I have to refresh to view my appts for the day (the whole page goes blank). Basically, there's too much of a lag/delay with everything
Kommentare: Overall it does what i need it to do for my job. Dont have many complaints
Its easy to use and navigate. I like that its quick to earn
So issues and updates needed every now and then
InTouch Drives Business
Kommentare: We've eliminated redundancy in follow ups from multiple employees, identified where our lead generation is most successful, redirected resources appropriately, and increased our closing percentage for sales.
Every feature adds either an invaluable metric that identifies who/where your business is most successful or helps to streamline every step in the lead generation pipeline to maximize your potential converting them to sales.
The only thing I really don't like is the aesthetics of the interface feel a bit out dated, but nothing is disappointing about what the software offers from an operational perspective.
Settling in but good at what it does....Would love to provide feedback on build outs
I like that it interacts with Motion Soft now. Took a long time though
I would like to be able to provide feedback on my companies needs to build out specific things.
InTouch is the best!!
Kommentare: Overall its amazing! I would recommend to anyone who is looking for something like this for their business not matter how big or small. Keeps you on track, organized daily and smooth to use.
The product is extremely easy to use! Each feature does exactly what we need and its simple to navigate which is fantastic when you want to do things in a speedy fashion for your clients!
The only issue and its not a huge one, but entering in our schedule in InTouch used to be very simple and now we have to go through an external link to do so and that process is not quick or smooth.
Kommentare: Very good, overall experience. Enjoy using the software and makes work that much easier.
The ease of access to communicate with leads
The interface seems dated compared to other softwares
Kommentare: Overall good program
Communication to leads with text and email blasts.
Would like to see some more reporting on analytics.
Gym Prospective leads
Kommentare: I liked to "old" intouch much better, the new drive is not user friendly. I don't think the intouch developers came from a gym membership background to understand what is needed to track prospects effectively.
Easy to input leads and do destop texting.
Way too many steps to do a simple task. Too many clicks to get a phone call or text completed with notes. Too much navigation and back and forth to do mulitple tasks within the lead. don't know when the next contact is until I go back to the lead. Too cumbersome to effectively use and track prospects. Member database pulls leads from Intouch for the sale, but it still does not convert the lead as a sale in Intouch, have to do this manually.
Intouch Drive Review
The new look is better than the older version.
The older version of the software was definitely more user friendly.
Kommentare: I do not view InTouch as a system that adds a lot of value to our business.
Integrates with our customer management system.
Does not fully match how our business runs. Integration does not go both directions so there is a lot of manual work to cancel members then put them back in to any sales pipeline.