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Über ClubExpress

Das komplette Front- und Backoffice für deinen Club oder Verband: Website, Mitgliederdatenbank, Veranstaltungen, Foren und vieles mehr.

Erfahre mehr über ClubExpress

Vorteile:

Most of the functions of our village are integrated into the software and we love the automatic emails to our volunteers.

Nachteile:

Integration into payment processing gateways not well integrated.

Bewertungen zu ClubExpress

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
4,6
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,0/10

ClubExpress hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 515 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (515)

Martin
Martin
Membership Chair in USA
Verifizierter Nutzer auf LinkedIn
Bürgerliche & soziale Einrichtungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid service offering and very good value

5,0 vor 5 Jahren

Kommentare: We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Vorteile:

Completely Cloud-based Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise Access-controls to support Members-only information/functions, driven by Membership database Includes basically unlimited SMTP (email sending) for membership bulk mailing "Ahead of the curve" on compliance with privacy protections High reliability

Nachteile:

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization Limited site-performance data collection or analytics built in Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Jack
Ride Director in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

ClubExpress does a great job for our Cycling club, however it’s a bit cumbersome to setup/configure.

4,0 vor 2 Jahren

Kommentare: ClubExpress has been a great improvement for our club for both our members and those of us who manage the club. It replaced two systems, one home grown, and one commercial and has reduced manual processing considerably. Our Website looks great and our Ride Calendar is so much easier for our members to navigate and use. In addition, the team at ClubExpress has been a joy to work with. They have been responsive and helpful in every interaction.

Vorteile:

ClubExpress is very easy for our members to use. The event calendar (our Ride Calendar) is intuitive and registering for Events (Rides) is very simple. The Membership Directory is fantastic as is the number of privacy options each member has to determine what information to make available on the Directory. The Communications options make it easy to communicate with the full membership, or any defined subset of the membership. Accepting payments is easy with a Merchant Account. There are numerous customizable system notifications that will alert users and administrators of important items such as registration for an event, event cancellation, payment receipt, payment due, etc. The system has robust support for membership options and membership renewals. Overall the feature set is very robust.

Nachteile:

The system is not the easiest to learn from an administrative standpoint. I’m a retired software professional and I found it very frustrating. I knew it could do what I wanted to do, but finding out how to do it was very cumbersome. The on-line help is not that helpful. However, the ClubExpress Support Team is fantastic. They are very responsive and helpful. I just felt I had to use the Support Function way too frequently during initial setup & configuration. So, it’s a steep learning curve, but it’s not hard to maintain once you crest that curve. The other major issue for us is the complexity of the Event Creation/Maintenance function. We host over 500 rides per year meaning we create over 500 Events. We have a cadre of approx 50 ride leaders who create these events. I had to manually grant each of these individuals the necessary admin privileges to create calendar events and train them how to create events. There are way more options than we use on our events which makes it quite confusing for many. I would love to be able to hide 75% of the options on the event creation pages.

Brian
CIO in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of RunMyVillage (RMV) software by ClubExpress (CE)

3,0 vor 4 Jahren

Kommentare: RMV/CE user support is extremely responsive. Bugs and problems are addressed quickly and there is a regular schedule of enhancements. There are myriad forms of support for Villages which use RMV/CE, including user forums and a Users Steering Committee consisting of administrators from Villages which use RMV to support their operations. There is support for new villages evaluating or implementing RMV and the forums share best practices in the use of RMV.

Vorteile:

It includes most of the features required by a Village (a grassroots, not-for-profit membership organization helping elder adults age in place in their community by offering a variety of services, programs and social and educational activities provided by volunteers), most especially in the provisioning of services (matching member service requests with volunteer service providers. It also includes the features required for managing membership and communicating with members and non-member volunteers. Support is very responsive and robust (see comments about overall experience)

Nachteile:

The RMV/CE software is web based SaaS. The user interface is dated and in many cases awkward to use and difficult to learn. Integration with financial accounting (RMV/CE is the source for membership revenue and for some donation revenue) is unwieldy and requires a lot of staff time to reconcile.

Toni
Board Member; President in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Anxious to Get Started

4,0 vor 4 Jahren

Kommentare: We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Vorteile:

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Nachteile:

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Neal
President, Board Member in USA
Luft- & Raumfahrt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Reduces Club Officer Work and Improves Member involvement

4,0 vor 4 Jahren

Kommentare: The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.

Vorteile:

THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.

Nachteile:

Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.

Sally
Executive Officer in Australien
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

A Club Express review from a non-profit perspective

5,0 vor 5 Jahren

Kommentare: The Club Express support during the trial & building phase was second to none. The support we received meant that we had a seamless transition from our old site to our Club Express site, including the migration of all of our members. We only went live 3 months ago but we are confident that we will be with CE for years to come.

Vorteile:

The Club Express (CE) platform is intuitive, modular, adaptable and continually developing and growing. As a non-profit membership professional association, with only one employee, Executive Officer (EO), and a bunch of volunteers, the 7 level password feature has been incredibly useful in terms of organisational management; being able to assign members access to a single page and/or module etc spreads the work load and, in turn, creates space for the EO to focus on other matters such as developing strategic initiatives. As a single employee association, the exceptional Club Express support back-up affords extra support for our members as well as making the association less reliant on the tacit knowledge of a single person. In terms of creating our site, this was done by the EO with CE support - no developer expenses required:-) Our association has 26 thematic groups, which our members can join. The Sub Groups CE module has empowered the conveners of our thematic groups who can be administrators of their own groups. Among other benefits, this feature has streamlined communication between the conveners and their members and has also reduced the EO's administration time spent on thematic groups, again creating space for the EO to dedicate to other matters. Above all, the fact that CE are continuing developing their platform means that if it doesn't currently do something we want, we know that it will likely be doing it down the track.

Nachteile:

The Club Express default email address (where our newsletters and renewal reminders etc come from) was blocked by all university firewalls and some industry workplaces. This was not a CE issue per se but it was a hiccup we thought we'd covered by emailing all members ahead of the website transition asking them to white-list the address. It's a small thing but we'd prefer they weren't called Club Express! We get why they have that name but it doesn't have the right tone for us as a professional association. At the end of the day, their platform proved too good to knock back just because of the company name!

Jeff
President in USA
Bildende Kunst, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding customer service

4,0 vor 5 Jahren

Kommentare: We are solving our problem of managing all aspects of our memberships, communication, marketing, and having a well-functioning, good looking website to present to the world. The overall experience has been great.

Vorteile:

ClubExpress supports EVERY user, as in every member of our group, not just administrators. This is a huge help to our small group. Example: Yesterday I had a member who was having an issue posting to the discussion forums via email. I checked everything I knew to check as an administrator, and still couldn't understand why he was having an issue. So I was able to direct him to speak with CE support, and they were able to resolve the issue for him - Helpful for all of us. One other thing is that the development team seems to listen to suggestions and implement desired changes/features rapidly when they hear from enough users. In fact, there is an email address dedicated to receiving ideas/suggestions. CE also had designer help us realize our vision for the look and functionality of our new site as we built it. They are also very thoughtful and transparent about data privacy/ownership/usage in their policies.

Nachteile:

The interface for writing/publishing text on pages is a little clunky.

William
Operations Chair in USA
Bürgerliche & soziale Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Groton Neighbors - "It takes a Village"

5,0 vor 5 Jahren

Kommentare: As a Village organization dependant upon volunteers with limited computer literacy, a major concern was whether or not we could actually find members willing to work in a space outside their comfort zone to run our business. Any undertaking like ours requires process and detail oriented leadership, a team of intrepid and fearless volunteers...and the right tools and partner in ClubExpress. We have all of the above and could not be more pleased with the results.

Vorteile:

The ClubExpress platform is a perfect fit for an all volunteer non-profit like Groton Neighbors. It is comprehensive, versatile, user friendly, and affordable. Features tailored to the needs of Villages allowed us to focus our energies during start-up on shaping and building our organization confident that we had the infrastructure needed to run it. We have grown considerably since opening for business 3+ years ago and ClubExpress has grown with us.

Nachteile:

Initially most transactions were discreet - that is, repetitive tasks had to be completed individually. This never impacted our membership but it can be tedious for an all volunteer Virtual Office Staff like ours. ClubExpress has listened to their customers and responded with a steady stream of improvements designed to make our jobs easier.

alan
webmaster in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Club Express Improves Club Management Experience

4,0 vor 5 Jahren

Kommentare: Club management on ClubExpress has made it easy to manage many aspects of the organization. The platform is stable with a robust set of tools to support the club's needs. Security and privacy is solid and trustworthy.

Vorteile:

ClubExpress has many modules that helps organize our running club's organization. The membership module works flawlessly with little to no manual intervention required from administrators. The website generation tools make it easy to create new web pages to support club programs. Event creation and registration is valuable and versatile. Communication tools allow us to create surveys, polls, and email blasts to the membership. ClubExpress keep adding new capabilities like apps and text messaging to keep up with the current preferred methods of receiving notifications. Platform upgrades add new features and fix bugs to improve the user experience. The money management module works well with no issues. Above all, ClubExpress provides all these capabilities with the flexibility to tailor the privacy of content and its members.

Nachteile:

Some content generation can be difficult to wrangle with the supplied tools after a platform upgrade. Some module upgrades to address bugs and customer requests can be a challenge to get working.

Stephanie
Stephanie
System Administrator in USA
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ClubExpress has simplified our membership process

4,0 letztes Jahr

Kommentare: To be really forthright, the assistance is adequate. If I have a problem, I can send them an email and have an answer or a solution within a few hours. There's a slight left brain/right brain shift in thinking required to modify the way things operate, but it's not too difficult once you get into the swing of things.

Vorteile:

In ClubExpress, the Control Panel serves as the portal to the program's inner workings, and it conceals an astonishing array of features. Every piece of information that you enter into the Club Express windows grants you more authority and influence over your organization, whether it be a club, a league, or an interest group. It is similar to a massive relational database.

Nachteile:

There's a lot of bureaucracy that makes everything tough to use. We've had to fork over more money in places where we've run into the immovable barrier. The website's features are clumsy at best.

Deborah
Membership Director in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hard to Imagine Managing Without It!

5,0 vor 5 Jahren

Kommentare: Very good. We especially appreciate their willingness to adapt to a long-term goal of using the system to connect local chapters to theirs state ones and mesh the local and national databases.

Vorteile:

This software has greatly improved our outreach and communications internally and externally and thus increased the scope and effectiveness of our organization, all the while being relatively easy to use. We can manage our member database easily and have saved much volunteer time though automated volunteer sign-up and member and event management, not to mention communications to our membership. The support response has been excellent with one support person assigned to our account, with others available if that person isn't. Club Express is continually improving and expanding what it can offer.

Nachteile:

There are occasional issues such as non-members having difficulty joining if they have been on our non-member mailing list due to a conflict of their login as a non-member. The person attempts to join via the website without an administrator knowing they are trying to do this, and thus they are not able to join. Club Express has indicated it is working on a solution to this issue.

Vern
Treasurer in USA
Musik, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good Software for Clubs

5,0 vor 4 Jahren

Kommentare: I can easily get the reports that I need: lists of people who have purchased tickets; or lists of people buying memberships either through PayPal (or finances application) or by cash or check. I like the Event Calendar portion of the software. Most often I am entering just Basic Information and Location. I like being able to add a linkable email address or website, and to include a contact phone number. Having a button to include a hot link to a map application is great. The ability to make multiple copies of an event, either recurring weekly or monthly, is wonderful. I am still learning some of the other features such as having an event that spans multiple days. The Money tab features are broad, but include the things that I need as a treasurer. I primarily use Trans/Payments by Account to get information on activity. This I check almost daily. User Payments/Credits lets me see who has paid by cash/check versus by PayPal. Finally being able to click on an event on our home page, go to Administrator Option, and then create a report makes preparation for a concert very easy.

Vorteile:

Club Express is easy to navigate. The learning curve was relatively brief for the things that I use: aspects of the People tab to locate members or update membership, the Website tab to access and update the Event Calendar, and the Money tab to keep tabs on purchases of tickets or memberships. The Event Calendar is full featured. Some events recur with slight change from month to month, and this is easy to enter. Other events might recur irregularly, but it is easy to search for an event and duplicate it with changes. There are lots of options in some of the menus, and it takes some time to determine what is the best choice. I like to view some reports online as a pdf, other times I prefer downloading in MS Excel format or csv format.

Nachteile:

No real issues anywhere. The wealth of options can be overwhelming at first, but it is quick to learn.

Mimi
System Admin in USA
Bürgerliche & soziale Einrichtungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for a simple social organization

4,0 vor 4 Jahren

Kommentare: Implementing this system has been really helpful to our organization overall. First, there are multiple Admins so no critical dependencies ( a big problem for us before). And more and more members are paying online with credit cards so fewer trips to the bank for the Treasurer. And renewals are considerably more successful. Having the calendar widget on the home page has made registering for events much easier for members. We use the Emailing module for our newsletters so they are accessible in a tab in the nav bar.

Vorteile:

It is fairly easy to use once you get started. We have a fairly simple set of requirements since we are a social organization and therefore don't use a lot of features. We do use it for events and membership renewal. The automation of the notices for the renewal feature is really helpful. The events module is very good though it has some limitations. The very best thing about CE is that the support is really fantastic. They are very responsive and I mostly get an answer to my question the first time I try.

Nachteile:

Emailing. It is very clunky and often, even after testing, the final product does not look good (wrong justifications, colored background of header texts). And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained. The other feature we don't like is that you cannot have closed groups, that is groups that cannot have more members. So we have to hide those groups which make it impossible for the members or leader of those groups to access the email feature for communications (leader to member) or look at the internal page (the blue circle with the white "i"). And we don't like it that there are some features that are required to be used and cannot be suppressed, like the News tab which is useless to us.

Pauline
Administrator in USA
Bürgerliche & soziale Einrichtungen, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product, Requires Computer Knowledge

5,0 vor 4 Jahren

Kommentare: Overall Club Express has made managing our club much easier. In particular the automatic reminders when it is time to renew their membership. We run our annual golf tournament with Club Express and the registrations can get involved with personal info, golf team info, clothing info, and sponsorships. Once you learn how to set up the registrations, it runs relatively easy, with reports available to you on all levels. And when you have questions, the support staff works with you to set up what you need, test it, and be sure you are getting the results you need.

Vorteile:

Talking to their staff prior to our decision was easy and they asked all the right questions, things we did not think about on our end. I appreciated how Club Express worked with us to import our data. They made it easy, discussing the import fields, how things should be structured, and our requirements.They kept us advised every step of the import and made the initial process of set-up easy.

Nachteile:

Understanding some of their terminology took a bit, but I believe part of that was our inexperience in this type of software.

Ron
Vice President, Webmaster in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ride Yourself Fit Website

5,0 vor 5 Jahren

Kommentare: Ride Yourself Fit is a non-profit 501c3 club for bicycling, walking and healthy eating with an overall motto of fun, fitness and fellowship. We are able to get the necessary information out to our membership and the general public in an easy and complete manner using this software.

Vorteile:

The ease of use and the variety of options that fit the club's needs for a website. Periodic updates are received and the manual contains good information. The event calendar has many options and is easy to develop for various events. Registrations and payments for events is simple as well and membership renewals.

Nachteile:

Would like to see a few more options that allow individual users to develop and save information. As an example, RYF uses a variety of colors that define specific programs and activities. These colors are not part of the standard colors offered by Club Express. The webmaster must use the HTML color code number each time that specific color is desired. There should be an option to save these specific colors in a semi-permanent basis for future use. Also some improvement could be better interaction with an Excel spreadsheet for downloading large spreadsheets and data.

Elisabeth
Treasurer in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Membership Management Made Easy

5,0 vor 4 Jahren

Kommentare: Our overall experience with Club Express has been wonderful. We joke that this has brought our Club into the 21st Century! We have 500 members and growing and without Club Express, I don't know how we would have managed!

Vorteile:

The ease of use of the Club Express software as an administrator is what I like about it most. We went from managing our membership on paper to this system, and it has been a life saver. Our old website had no functionality and was only informational. We now have all of our membership information in ONE place for all admins to see in ONE place, and no longer have boxes and boxes of paperwork and endless spreadsheets. We also now can manage and coordinate events with our membership, take credit card payments online, take in new members thru our website, and facilitate our membership renewal seamlessly online. Reporting in Club Express is also endless. You can extract information on your membership, financials, communication...to your hearts content. I also really like the fact that Club Express regularly makes upgrades to their system, to incorporate new features. The attachments upgrade was one of the features that have made our renewal process much more streamlined.

Nachteile:

Having minimal experience setting up a website, I found the construction and editing of the Home Page to be a bit confusing and difficult. In particular the upper part - where the login and profile sit. Luckily we signed up for a website technician to built it for us, enabling us to focus on the main content of our site.

Kevin
Webmaster in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

State Geocaching Organization

4,0 vor 4 Jahren

Kommentare: ClubExpress definitely has a learning curve, but it is a powerful and mostly straight forward service tailored around clubs and organizations like ours. The people behind the organization are absolutely excellent to deal with. If I get stumped, customer support is always ready, willing and able to help and almost always comes up with a good solution. They have fixed my errors on more than one occasion. I can't say enough good about them. I have recommended ClubExpress to a few other organizations similar to ours and will continue to do so. My scores on this survey only reflect that the product is not perfect. Close, but not quite.

Vorteile:

The product offers multiple ways to accomplish the same or similar tasks, from fairly simple to very complex. After a learning curve for someone not familiar with web development, I find it well thought out and pretty well implemented. I have yet to find something that I really need to do that I can't find a way to do it. There are plenty of features this product has that I have not explored, but it keeps me coming back to see what else it can do.

Nachteile:

I think the editors for various functions could use a little work. The editing screen gets a little tongue tied at times and the cursor has a mind of its own. Exiting the current session and starting back up always seems to fix the problem.

Michael
Senior Investigator in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's okay

3,0 vor 5 Jahren

Kommentare: I feel our experience has been "okay." It meets our needs to have a website and create events for our group. Unfortunately, very few members visit our site regularly or care about the site. That's not Clubexpress's fault, but if we could have a more userfriendly, visually appealing, and interactive site, which might help. I've had board members suggest looking for a different website administrator program.

Vorteile:

It's very customizable and works well for our association. We're able to collect dues and fees, which is very convenient. We're able to keep track of memberships and create events, which is necessary for what we do. I like be able to send emails to our membership and adjust the look or our site.

Nachteile:

Because it's so customizable, it's difficult to administrate. I'm not an internet site builder or computer whiz, so I've had to learn a lot on my own, which has taken a lot of time. Most of the time I've reached out to customer service, the representative has been very helpful and friendly. Several times it seemed I was bothering them by calling, and they made me feel stupid because I didn't know certain things about the site.

Bob
Tech Advisor in USA
Automotive, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ClubExpress for a Large Car Club

4,0 vor 5 Jahren

Kommentare: For the past 10 years we have been able to do online membership signup, renewals, and reminders. This has resulted in significant savings in postage and supplies plus increased renewals. We publish a monthly newsletter that we used to mail to our members. Since ClubExpress, we've gone to email notification with the newsletter available online. This, alone, saved the Club over $18,000 the first year.

Vorteile:

ClubExpress allows us to communicate instantly with our 1,200 members. It also makes it easy keep our members informed of upcoming events and activities. It allows us to register both members and non-members for these events for both single and multiple activities and run meaningful reports about them. Ten years ago we had to use a paid third party to maintain our website. It was never up to date. ClubExpress lets us design and maintain our present site internally for free. The Club has an annual event that encompasses three days of events and includes17 different activities. ClubExpress makes it possible for us to do online registration, take credit card payments, and administer the event. We couldn't do it without it.

Nachteile:

Custom reporting could be better. As it is, all data collected for an event can be output to Word, Excel, CSV, and pdf. It can then be manipulated but not always easily.

William
Treasurer in USA
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good for what it does...could be better

3,0 vor 5 Jahren

Kommentare: Club Express makes managing membership and sending out emails to members easy. But the user interface for occasional users is clunky.

Vorteile:

Our organization is a volunteer not for profit professional organization with no paid staff. Club express does a great job managing our membership database and it is relatively easy to learn how to post material.

Nachteile:

I would like more flexibility on how to output data by being able to select fields rather than selecting from a set of reports. The events registration set up is clunky...could be much better. We would also like to have more flexibility for a non-member data base broken into categories. We would also like to be able to have an easier time sending emails to all or subgroups of members using our organization's email tags. There also should be an easier way for non-members to register for events and pay by credit card at a later date.

Michael
Commodore in USA
Bürgerliche & soziale Einrichtungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Solid software for managing our Club

4,0 vor 5 Jahren

Vorteile:

We are a cruise club and our main purpose is to host cruises for our members. With Club Express my members can easily sign up for a cruise, pay for the cruise online, and even see which other members will be joining them. I can track attendance which enables me to recognize those who are active with the Club. I can advertise the Cruises with photo albums and emails. Member photos allow our members to get to know each other a little easier. We need to notify the marinas who will be attending a Cruise. Club Express wrote me a report whereby my Fleet Captain can instantly print a PDF "Cruise Roster" to send to the appropriate marina. We also host a number of social gatherings . For our Christmas party I was able to create a dinner menu that each member chose from. With this report I was able to easily plan for quantities. There's a lot to like with Club Express and in my opinion the pros outweigh the cons.

Nachteile:

Club Express wasn't designed for MY Club but for ALL Clubs. The system is somewhat non-intuitive and it took quite a bit longer than I expected to setup. Since my Club is somewhat unique I often have to find workarounds for situations where I could, if allowed, write a bit of code to personalize the software for the Searayders. There's some system 'quirks' that require me to provide additional training for my members i.e., the 'primary' member must pay the dues even though our Club doesn't really have primary members or secondary members.

Frederick
Surgeon - Webmaster in USA
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent choice for migration from older website programs

5,0 vor 5 Jahren

Kommentare: We are using this software to manage a surgical society that has been in existence since 1949. We transitioned to the internet (website) 10 years ago. ClubExpress has allowed us to integrate our meeting management and greatly improve bookkeeping for dues collection.

Vorteile:

This program was recommended by a use in another professional society. For 10 years I was the webmaster for this Society's website using Microsoft Expressions. Though the software worked well, the manipulation of images, text and pages was tedious. Using the old site as a template, I was able to migrate and improve the information in the new system. I especially liked the functionality of assigning (limiting) roles to others without compromising security of site. The integration with PayPal was seamless. Behind the scenes I have been using this system as an archive of information allowing our organization to go "paperless."

Nachteile:

On occasion navigation of the administrative pages is tedious. Some of the prepared reports associated with meetings are odd in format. However, the ability to choose the output is very useful. I would like to have an easier approach when building table. In some cases, the built in vocabulary is not applicable. For this organization the term "donation" is problematic for industry support. I would like to see a synonym table for some of the financial terms.

Robert
Manager in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Struggling to keep pace with the times

3,0 vor 5 Jahren

Kommentare: Barely hanging in there.

Vorteile:

It offers a bundled solution for "birds of a feather" type groups

Nachteile:

Maintaining the site and keeping content current. Facebook has clobbered ClubExpress with interactive or time sensitive activities such as user-to-user communications and comments and content uploads such a photos. Where ClubExpress could shine compared to Facebook is in archiving group documents and photos, but it is so convoluted to do using ClubExpress that few users are willing to go through the extra hassle, and instead use Facebook. When users user Facebook to share tips and tricks for example, we lose all that information as it is virtually impossible to capture and transfer Facebook entries into anything worth archiving. I have complained to ClubExpress until I am blue in the face about the antiquated photo and document uploads, but apparently no other clubs care about such things. ClubExpress is still a viable platform for us, but just barely. Taking a page out of Facebook's book allowing easy photo and document uploads would go a long long way to making us happier "clubbers". Also, without solid HTML knowledge, it is virtually impossible to maintain the website. Not unusual for a 90's product, but hard to justify today.

Toshia
President in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Lacking

4,0 vor 5 Jahren

Kommentare: I understand that moving to a new platform will have growing pains. Our hope was that having all processes under one umbrella would make all the administrative processes easier and more efficient. We are hopefully that eventually will be the case.

Vorteile:

Having all administrative functions under one platform - membership dues, events, emailing, etc.

Nachteile:

It is not intuitive and our members don't like using it. The emailing system is not nearly as good as MailChimp or Constant Contact from a creative or marketing standpoint. Text only emails are fine, but other than that, it's very basic compared to other platforms. We also lost contact with membership at one point because there was not a distribution list that allowed for contacting expired members from a certain year or season. We had to temporarily resort back to Mailchimp until the issue was resolved. Customer support is usually prompt with responses, but the level of actual helpfulness is not awesome. I mostly figure things out through trial and error, not from the instruction received from customer support. For it being sold as a platform intended to manage memberships, it's seriously lacking in some very basic tools common to member-based businesses, like guest pass sales & tracking.

Jack
webmaster in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system for our club

5,0 vor 5 Jahren

Kommentare: The system makes it easy to maintain and control our membership information and makes the renewal process and collection of dues extremely easy. The ability to schedule and maintain events is also very easy and useful. The availability of blogs and photo albums is also very useful.

Vorteile:

The system provides a wide range of capabilities. Pretty much all of our needs have been met by the standard system and it offers many services that we don't use or need. The few special capabilities that we desired we provided as a custom service at a very reasonable cost.

Nachteile:

Since the users in the volunteer positions often change frequently there is sometimes a problem with the learning curve. The system provides so many functions that our volunteers sometimes have problems devoting the time necessary to adequately learn the capabilities of the system.