Calibration Control Erfahrungen

Excellent Product At The Pricepoint

Kommentare: We migrated out of our old Visual system into the CC SQL Server table with little trouble(Less than 2 weeks to transfer test and go live.) Reporting is easy to modify and expand. So far the only issues have been from things in the old system that were incorrect.

Vorteile:

Straight forward relational data design.

Nachteile:

Some of the documentation needs to be updated to the new screens.

First Time Exposure to Calibration Control

Kommentare: Overall experience is quite positive! When I ran the limit of the Manual and needed further assistance, the APE Software Calibration Control Customer Service Representative, CSR, was extremely helpful, and is representative of the heart and strength of the company. She abundantly answered all of my questions and provided insight into the power of the software. Representative introduced me to the 'Teamviewer,' which, in my view, provides for dynamic customer / representative interface. Through the use of Teamviewer, more than vocalization of what to do, over the phone, was displayed as she showed me real time what to do and then let me demonstrate what she had shown me, in order to ensure I fully understood the concepts. Having been, myself, a trainer within Quality Assurance, the foregoing indelibly etched what I learned. Representative apparent sterling knowledge and understanding of the software spurred me, at one point, to ask her whether she was a program developer. I have had to make multiple calls seeking answers to perplexing questions and Representative has effectively answered all of them. Summarizing, based upon the power of the software and the company’s customer service, I strongly recommend this software.

Vorteile:

There are several 'Pros:' 1. The program is virtually 'Instant On,' meaning very little time is lost waiting for the program to load, 2. An active user manual is available online for ready reference, 3. Updates are readily available, 4. Valuable informational status is readily seen, and 5. Fields have color coding to reflect current status of the tool.

Nachteile:

The package is not readily intuitive, meaning use of the Manual and / or call-in to the company representative is needed; although, we used Excel, up to this point, to track calibration status and functioned from that point of view, which was one dimensional and did not provide enough information, the benefits of this package outweigh any negatives.

Helps me to schedule calibration of our equipment.

Vorteile:

Looks a lot like Windows so it gives a familiarity to the person using the tool. The customer support team has always responded promptly and always answered any questions I had.

Nachteile:

I don't really use the software to its potential so I can't really say there are cons. I basically use it to schedule the calibration of our equipment.

APE software is an easy and efficient way to help capture calibration history for your company.

Kommentare: I have used this software for one year and I have about 5,000 gages currently that I handle. My overall experience with the software and APE staff has been very pleasant. I have experienced some issues stemming from security on my computer, knowledge and glitches in the software but I have had wonderful support every step of the way.
Customer service is SUPERIOR. The Ape staff is friendly, helpful and very knowledgeable. Mark has many years of experience and takes time to understand your needs. One particular time there was a glitch with my system and Mark walked me step by step through what happened, why it happened and although he had never had that problem before was able to fix the glitch with me. A big plus is that they usually answer the phone when you call but if they do not, leave a message; they return calls and emails in less than 24 hours generally and in most cases within the hour.
The biggest bonus is that Mark and Natasha are always listening to suggestions, concerns, and feedback and then look for solutions to incorporate it into the software to ensure that their customers are running efficiently. Natasha and I have worked on things before and when I would suggest or make a comment and she will stop me, write down the information and I will see the fix in a future update. The software I used prior did not do even 50% of what APE software does. APE gives me the flexibility to do what I need to do and with a professional look.
As for the software its very user friendly no matter what the level of computer knowledge the user has. I have not had time to read the manual and still have been able to print reports, attach documents, attach links to policies and procedures and print certificates of calibration among basic calibration record keeping. The software allows for such a variety of options so that you are able to accurately record everything happening with each gauge, tool, machine, etc. By using features like measurement groups, notes, check in and attachments it is easy to with a click of a button know your tolerance for a tool, when it was last calibrated, who checked it out last, where it is located and any documentation such as manufacturers instruction manual, certification, and repair information right from your pc. My previous software was unable to do that and did not always know how it was filed.

Outstanding Customer Service and Value

Kommentare: My overall experience with Calibration Control has been fantastic. I would say the best part about the software are the people behind it. The APE team's customer service really makes the difference. They are always quick to respond, willing to help with any issue and always seem to go above and beyond to meet the customer needs.

Vorteile:

APE Calibration Control is incredibly easy to use software that puts information regarding your tools in a organized and quickly searchable format. Even with extremely limited interaction with this software you can quickly the needed requirements for calibration completed and documented quickly.

Nachteile:

occasionally the software losses connection to the database or the number generation for new calibrations is not unique.

Great Value and Easy to Use

Kommentare: The program was installed and the information added within a week. The help I needed from APE Software was readily available and they were able to walk me through some of the problems and issues I was having during the implementation. Bottom line is the customer service is great. The program rarely gives me any trouble, and when it does the customer service techs are there to rapidly find the problems and apply a correction.

Vorteile:

I really like the ease of moving around in the program. The filtering to specific items and types of equipment is very simple. Plenty of user defined fields to be able to add and track info you need to have for your business.

Nachteile:

Would like to have a form letter as a report for outsourcing calibrations traceable to NIST standards. It is not very easy to be able to create and modify forms/reports.

Calibration Control

Kommentare: I manage all the inspection equipment and this software can track calibration dates, equipment history and where the equipment is used. I find it reliable and it provides comprehensive data for our inspection equipment.

Vorteile:

I searched various packages to see which would work for our division. This package had good reviews and covered all our necessary requirements with beneficial additional functions. Support is available when required.

Nachteile:

It would be good to check out to be able to check out/in multiple lines for one project in one go rather than individually.

Feature rich, this system is easy to use and transfers old data from V 4.x

Kommentare: This is the first Calibration software I've had occasion to use. Our previous version, V 4.x purchased by a previous administration, was OK but our Auditor did not like it. I believe it was due to the old interface and opportunity for errors. This version is updated, modern and has a much nicer look and feel for data input and reporting. I expect he will be satisfied with the data output. We transferred about 1,400 tools from our old system to the new and have added almost 200 more since then. After we get our tooling current from the data transfer we plan on investigating the Templates for more rapid entry of data. We are also going to begin to use this database and Bar Coded labels for Asset Management. I can't wait until we can get the software upgrade to make our jobs even easier. All in all, this is a great system at a great value that is performing above our expectations.

Vorteile:

Implementation and support were superb using the telephone and Teamviewer application. Installation and personalized training in one step! Our data migrated without a hitch. Our Technician said the interface was familiar and has needed virtually no support while calibrating our tools. We purchased the label maker along with the software upgrade and, after a few modifications to a standard label, we have several custom labels for different applications.

Nachteile:

A few glitches and inconsistencies in our old data caused some heartache in sorting and assigning new tool identifications; Good news was that this will be solved by an upcoming revision, but this is the only drawback so far. We did buy the Bar Code Wand but can't print Bar Codes on everything we'd like due to the size of the label and space restrictions and physical size of the bar code itself. This is not a software problem but it is something to consider for labels.

We needed to find a calibration tracking system that was a better fit. Cal Control is perfect.

Kommentare: Updated tracking and organization of calibration and maintenance events.

Vorteile:

Between the included features in the program and the amazing customer service, we have not encountered a single scenario that Cal Control can't handle. The support team is responsive and professional, and has provided excellent insight to any problems I've needed assistance with. I very much enjoy the ability to customize every report and printout; it lets the program perform exactly as I want, and opens a lot of opportunity for expansion as well.

Nachteile:

Some small functions take more manual entry than I would like. Specifically, when creating a new measurement template, I would like to be ale to copy an entire measurement group. When I mentioned this to the customer support team, they said it had been brought up before and that they would look into it in future updates.

Flexible software. Dedicated team behind. All your wishes are attempted to be met

Vorteile:

I have managed calibration databases since 2002. In 2013, I was looking for a new and better software. I downloaded several trial versions from different companies, including a trial version of Calibration Control, which I immediately became very excited about. Since 2013 I have been a very satisfied user of Calibration Control. The support I get from the CC team is fantastic. Any wishes for new features and improvements are always attempted to be met. The CC team is very dedicated to make a great user experience.

Nachteile:

It is hard to find any cons when a software, and the team behind, never have let you down through a period of five years.

Overall I have not had a lot of problems learning the software.

Kommentare: Ease of use and paper trails

Vorteile:

I like the custom changes that can be made and the support has always been good when I have had a question on how to make changes.

Nachteile:

As with most software once you get use to the way it runs they update and make changes to it that change the flow your use to. Other than that it is still good.

Pre-designed calibration system management software for nearly all applications.

Vorteile:

Speed of navigation and intuitive interface. Covers most key features very well, such as: Asset number assignment Calibration record retention Calibration interval management with easily managed due dates Standard identification and linkage Functional approval tracking

Nachteile:

Flagging calibration events as needing review and how reviews are managed could be better. Reporting of system metrics is rudimentary at best.

Calibration Control is perfect for us

Kommentare: Our company is completely satisfied with calibration control

Vorteile:

I like the customer support the most. Any issues we have they are addressed immediately. I also like the value of the product

Nachteile:

I cannot think of anything I dislike about this product

Great piece of software. It is very flexible and configurable.

Kommentare: Automated notification, calibration tracking, calibration record keeping

Vorteile:

The email reminders are terrific. This allows us to reminder equipment owners about upcoming or overdue calibrations using the automated system. The customer support is 1st rate. I believe that this software is the best value in calibration software.

Nachteile:

There is a learning curve that is fairly steep. However, once you clear the hurdle of the initial set up it works well

Calibration Lab Platform

Kommentare: The customer service is outstanding. This platform gives a good structure for managing a calibration from at an approachable price for small - medium operators.

Vorteile:

It's a concise, lightweight feeling platform that has a lot of features but without suffering from bloat.

Nachteile:

I have had it crash a few times on me. I find the user interface a somewhat confusing and non-linear.

Best Customer Support of any software I've ever used

Kommentare: By far the best customer support I have ever encountered. I have never used a software in any application or field that is so responsive to issues we encountered. Even when the issue was 100% operator error, there was no condenscending attitude. All issues we have encountered have been logged and fixed in each new release, even if we were the only customer having an issue. In fact, our company is still using Windows XP (one of the only customers still using this) and he has given us XP specific help and functionality, even though his software is developed for Windows7 platform, and technically we should be upgrading to Windows7 to take advantage of all of Calibration Control's features. Absolutely unmatched customer support!

Vorteile:

Unsurpassed support. Affordable software. Uncomplicated, easy to train others to use.

Nachteile:

Minor problem is having to manually type calibration measurements specific to each new tool, instead of being able to have this info saved in a template so that you can save time entering info an new similar tools.

The software does everything I need it to. Only problem is when adding locations and other items

Vorteile:

Tech support is great. Quickly runs reports and shows the calibration. Easily add new gauges and completing calibration updates

Nachteile:

Difficult sometimes to add to lists in the software like locations. Some parts are very easy to modify and other areas are very difficult

APE Calibration Control

Kommentare: Calibration was previously handled within a spreadsheet which did not support AS/ISO requirements.

Vorteile:

Ease of use and the ability to configure the software to our needs verses custom modifications.

Nachteile:

User access does not integrate with Active Directory

2020 Review Florida

Kommentare: I'm able to keep records of all my calibration information and control all aspects for each.

Vorteile:

It enables me to keep track of all my gauges and ensures that I don't get behind in calibration. Allows me to insert pictures.

Nachteile:

Maybe some information pop ups could be added to let you know what your clicking on.

We didn't know how badly we needed this software until we started using it.

Kommentare: We simplified our calibrations and control manual under ISO9001:2015 using this software. Now, all instrument calibrations are stored using the software.

Vorteile:

It's easy to use, but stores data in a way that is cohesive to robust analysis. It has vastly simplified QMS and other audit trails.

Nachteile:

Setting up email notifications in an O365 environment can be challenging, because of the way O365 handles relaying.

Calibration Control Software

Kommentare: The software is easy to use and user friendly the support team and team viewer is wonderful unlike other calibration software were you get a tech. that try's to walk you through or refers you to a class. Like the scan ability to cut down on time when it comes time to calibrate a tool no need to search just scan and the record is there.
Like the THUM cuts down on data entry its automatic. This calibration meets all the requirement for ISO 9000:2008.
also if you need a special field that is not in the program already you can call them and let them know what field you would like to see and they be happy to provide it. There customer services is the best.

Easy to use

Kommentare: Keep up the good job.

Vorteile:

Easy to use and managing databases is a breeze. We have almost one thousand tools and keeping track of each one of them is easy and painless. Great customer service.

Nachteile:

From update to update have to change some stuff, i.e. we had to change the calibration cycle for all the lost and not in use tools because v. 7 automatically made the tools lost or not in use as calibration due.

Great Product and Excellent Support.

Kommentare: Able to manage over 150 devices and standards. At one time I could do this with excel and my email calendar but as the list grew and our machine shop needed to use more devices to take the required measurements it became very cumbersome to manage the devices. Calibration Control has made it very easy to keep up with the devices again.

Vorteile:

Very easy to add devices and keep everyone informed of upcoming due calibrations with the auto notify email option.

Nachteile:

So far I have no complaints for this software, I.T. had it installed on the server the same day and I was adding devices with no training.

ACM Machining

Kommentare: Great for companys that are doing there own calibration.
Also good for tracking outside calibration. Can not beat the cost.

Vorteile:

Easy to use, does not have a bunch of extras that are not needed. Cost & customer support.

Nachteile:

Some of the lists & filters can be hard to get use to.

So far everything is what is was looking for

Vorteile:

the software is very easy to use, doesnt take much time to try to figure out. everything is excessible on the main screen saving time to find things.

Nachteile:

honestly it has pretty much everything i was looking for, if i had to come up with a con id say that i wish there were a few more sortable options when i came to printing logs.