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Über rezStream

rezStream Cloud ist optimal für unabhängige Hotels – nachweislicher ROI, Lösungsumgebung und Service. 100 % Zufriedenheitsgarantie.

Erfahre mehr über rezStream

Vorteile:

The software is easy to use. The software does not integrate with the VRBO software.

Nachteile:

I haven't had alot of problems using the software I only print out the daily check ins and check outs. The rest I dont really use.

Bewertungen zu rezStream

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,8
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,4/ 10

rezStream hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 115 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (115)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Straight forward use. Nice features. More costly than other products but worth the additional.

5,0 vor 7 Jahren

Vorteile:

Love the rebooking function. We were able to import customer base from QuickBooks which made initial startup easy.

Nachteile:

Need more templates for letters e-mails to assist user in learning this part of product. This is a great part of the product that can promote customer relations.

Mike
General Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Efficient and Effective!

5,0 letztes Jahr

Vorteile:

That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.

Nachteile:

I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

Antwort von rezStream

letztes Jahr

Thank you, Mike for the wonderful review! I love that you called out the ease of use and efficient. Our development team will love to hear this! I'd love to learn more on your request for add-ons since we have that capability. Let us know how we can improve that for you! Thanks again and thank you for being a loyal rezStream customer!

Kimberly
Head Housekeeper in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Iv'e been using Rezstream for approx. 2 yrs

1,0 vor 7 Jahren

Kommentare: Very easy to see the check ins and outs for the day

Vorteile:

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

Nachteile:

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

Catherine
Inn Keeper in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The software does what it needs to do

4,0 letztes Jahr

Kommentare: I find it easy to use and the support is awesome

Vorteile:

It works very well and the support staff our great

Nachteile:

The fact that you can not reinstate a canceled reservation

Antwort von rezStream

letztes Jahr

Thank you for the great, honest review of rezStream Cloud. I am so happy to hear you are loving the support and find the software easy to use. 2 of the things we really try to focus on here at rezStream. As always, let us know how we can help. And yes, I will add another vote on the reinstating a cancelled reservation!

Laurie
Guest Services Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Small Lodge Happy with rezStream

5,0 letztes Jahr

Kommentare: We are pleased with rezStream and have no plans on switching.

Vorteile:

We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.

Nachteile:

No big cons, but then again, I do not have anything to compare rezStream to.

Antwort von rezStream

letztes Jahr

Thank you for the review, Laurie! we appreciate you mentioning our support team and glad to hear they are being helpful and responsive to your needs. let us know if/when we can help out with anything else. Thanks again!

Eric
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy System with GREAT customer service.

5,0 letztes Jahr

Kommentare: Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response.

Vorteile:

The platform is easy to manage and use. The customer service is outstanding!

Nachteile:

Just hard to change reservations once made. You have to find just the right screen.

Antwort von rezStream

letztes Jahr

Thank you for a great review Eric. We're so happy to hear that you love rezStream and our amazing support staff. We appreciate you and appreciate the feedback.

Vicki
Manager for 15 years; just retired but still do marketing for hotels in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Property Management System and Company

5,0 letztes Jahr

Kommentare: The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.

Vorteile:

We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.

Nachteile:

When you try to print out a report the font size comes out miniscule.

Antwort von rezStream

letztes Jahr

Wow! Thank you so much for the wonderful review and the insights! We are so proud of what we've built and are continuing to build and awesome to get feedback like this to show it's working. We'd love to touch base on the report issue though because it should print out with such a small font size. Thanks again and for being an amazing rezStream customer for so long!

Daniel
Owner in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent software

5,0 letztes Jahr

Vorteile:

All features and the cooperation with the people at rezstream

Nachteile:

Noting that we are not happy with! All perfect

Antwort von rezStream

letztes Jahr

Thanks Daniel! We love hearing this feedback. We are working hard to keep the new features coming and glad you feel it is "all perfect"! Let us know if we can help at all and thank you for being a loyal rezStream customer!

Alla
Guest Services in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Functionality is perfect

5,0 letztes Jahr

Kommentare: I was explained it ones and took from there, it shows how easy it is to navigate when just shown ones.

Vorteile:

Clarity, functionality, feels good to use it, user friendly, colors are soothing, everything is self explanatory and thought through.

Nachteile:

When using a reservation map the color pallet is too bright on my taste. Softer color pallet would be nicer to the eye.

Antwort von rezStream

vor 8 Monaten

Thank you for the review Alla. I am glad you find the software easy to use. I'll be sure to share with our development team since that's the goal they have. Since you mentioned color pallet, you can customize those colors you see on the screen. Reach out to our support team and they can review with you or just search colors in the knowledge base. Thanks again!

David
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good system

5,0 letztes Jahr

Kommentare: Has worked well for our needs. We don’t need the online booking or credit card system.

Vorteile:

It works well for our resort reservation needs

Nachteile:

Hard to get it to sync for mailing address printing. But that could just be user error too

Antwort von rezStream

letztes Jahr

Thanks for the great review, David. I see you've been with us for more than 2 years. Thank you for your continued loyalty. If you reach out, we can send you the instructions for exporting your list and then using Word or another label printing tool to mass print labels. Appreciate you sharing that feedback though! Thanks again.

David
Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Rez Stream Review

5,0 letztes Jahr

Kommentare: Great, the ease of using Rez Stream is super helpful for the job I do!

Vorteile:

Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork.

Nachteile:

Some things on it I have to dabble through every once and awhile.!

Antwort von rezStream

letztes Jahr

Thank you for the review, David. Glad to hear things are going well for you!

Leinaala
manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezstream makes booking reservation easy

5,0 letztes Jahr

Vorteile:

The occupancy map makes it easy to reserve rooms in a timely manner.

Nachteile:

I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.

Antwort von rezStream

letztes Jahr

Thank you for the great review! We are happy to hear you are enjoying the software and that it's making your life easier and more efficient. As always, please let us know how we can help in the future!

Toni
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software program

5,0 vor 2 Jahren

Kommentare: In our early winter season, we get more than 100 calls a day for bookings and having the system online will reduce the number of missed calls and lost customers due to their ability to book online as well.

Vorteile:

Ease of use, great customer service, and I love the on going webinars.

Nachteile:

I had the old platform before it switched to the cloud and the report that was most helpful to my employees is no longer available.

Antwort von rezStream

vor 2 Jahren

Thank you for the great review, Toni! We're happy for the 5 stars and glad you find the system easy and the support team helpful. If you haven't already, be sure to let the team know which report was available in the old desktop program. Thanks again!

Veronica
Hotel Manager/ Front Desk in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The Ease of Rezstream

5,0 vor 2 Jahren

Kommentare: I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it

Vorteile:

Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs.

Nachteile:

The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code system

Antwort von rezStream

vor 2 Jahren

Awesome review Veronica, we appreciate it! I am glad you find the program simple with a lot of customizations available. That is exactly what we intended when the developers built the system. Thank you for being a wonderful rezStream customer and as always, reach out to the amazing support team if you need anything!

Gloria
Property Manager in USA
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RezStream takes good care of our small business

5,0 vor 2 Jahren

Kommentare: RezStream has the heart of a small business too. We feel like they're an integral part of our business, part of our team. We're very satisfied customers.

Vorteile:

Ours is a mom and pop shop. Whenever we have a question or need, we email support and get almost immediate response. (They're in Colorado, nice over the phone.)

Nachteile:

Wanting to analyze past time periods, we have not found their "Reports" to work well. But our business is unique in some ways.

Antwort von rezStream

vor 2 Jahren

Thank you for the kind words, Gloria. We are a small business and LOVE working with other small to medium sized independent properties like yours! I'd love to learn more about your report requests when you have time. Feel free to email us anytime.

Summer
Reservation Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best PMS System for small to medium hotels

5,0 vor 2 Jahren

Kommentare: Excellent experience, I have reviewed many PMS over the past 20 years and Rezstream is by far the best for our needs

Vorteile:

I love the ease if use, custom field options, and excellent customer service.

Nachteile:

The booking engine could be prettier to the eye

Antwort von rezStream

vor 2 Jahren

Thanks, Summer for taking the time to write such a great review of rezStream Cloud. Nothing makes us happier than seeing our customers happy and enjoy using an easy-to-use software system to run their properties. A new booking engine is on our roadmap so thank you for that comment. We look forward to continuing to provide top-notch service and let us know if we can do anything else to help!

Ann
Executive Director in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezstream at the beach!

5,0 vor 3 Jahren

Kommentare: I've always had an excellent business experience with the team. I've been a customer for 21 years! I do not remember a negative exchange. The team is always there to help when needed. The product is great and the price is right.

Vorteile:

I've used it since 2000 - way before the cloud. Managed a ski resort at that time with lodging. When I moved to the beach, signed us up here. Really LOVED the old restream. We upgraded after Hurricane Harvey and learned to work with the cloud version. The product does what we need it to do and the sales and support team there are very open to suggestions for updates and new features if we need something. We LOVE the credit card integration! That was a game changer at our property!

Nachteile:

Sometimes there is a long wait for reports to load and I miss some of the old reports. We've learned to work with this. I've been told the slowness is due to our internet, but I have loading problems even when we have full strength bandwidth coming in. Should be faster, in my opinion.

Antwort von rezStream

vor 3 Jahren

Hi Ann. Thank you so much for being such a loyal customers! It's partners like you that make us successful. We'll continue to work on the system and make it even better. Thanks again and as always, let us know if we can help with anything else!

Katheryn
General Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Rezstream - move from Desktop version to Cloud version

5,0 vor 2 Jahren

Kommentare: Overall, very happy with the product and the service. Follow up from tech staff is quick and efficient.

Vorteile:

Rezstream Cloud is fast and easy to navigate. The functions are straight forward and comprehensive. There are many new options the old desktop version did not have. As reluctant as I was, after having used the Rezstream desktop version for 13 years, I am finding I really like the cloud version. I also like that I can access the software from all of my devices, quickly and efficiently making reservations and completing tasks from anywhere.

Nachteile:

The only issues I have had are with the printouts of the reports. But most importantly, the occupancy map. This is a printout our entire staff uses every day. The old print was clear and easy to read. The new is not. If I could change one thing, it would be that.

Antwort von rezStream

vor 2 Jahren

That is such an awesome review Katheryn! Thank you so much for taking the time to provide such great insights. I will make sure I bring your comments about printing the Occ Map to the team. Happy Holidays and thanks again!!

Sherrie
Owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Streamlined & saves us tons of time!!

5,0 vor 3 Jahren

Kommentare: LOVE RezStream and everyone that I've worked with!! [SENSITIVE CONTENT] is 'down to earth' and gets back to me right away. Same with customer support - they always get back to me right away if I have a question or issue.

Vorteile:

We love the integration with the online calendar, the booking engine, and the software! It saves us so much time not having to manually enter in reservations and then manually updating the availability calendar.

Nachteile:

I would like to see some type of integration with accounting software. Even if it's an Excel format that can be imported into accounting software.

Antwort von rezStream

vor 3 Jahren

Thank you for the review and for being a rezStream customer Sherrie! We love hearing the impact that the software has on your day to day operations. Just to let you know, all of our revenue and tax reports CAN export to CSV/Excel. Just give the support team a call if you have any questions on that. Thanks again and as always, let us know when/if you need any help!

Clint
Owner/ GM in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great longstanding Relationship, best in the Industry

5,0 vor 2 Jahren

Kommentare: This company is the very best in this platform. I could not imagine ever using another Property management Software. That would be really stupid, being an American based company is priceless..

Vorteile:

The customer support being based in Denver is the best. Same day resolution to any issue that comes up.

Nachteile:

The change to the cloud was a bit tricky, would never go back. There is really no downside to Rezstream.

Antwort von rezStream

vor 2 Jahren

Thank you so much for the review! Glad that you are enjoying the support and service and also nice to see that you love the new cloud version! Thank you for being part of the rezStream family!

Melanie
Managing Member in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Highly recommend

5,0 vor 3 Jahren

Kommentare: Excellent

Vorteile:

Excellent support Connection to online booking sites makes our job easier Easy to learn and use Reports

Nachteile:

Not really any cons to report at this time, the RezStream team is very proactive so whenever there is something that can improve the software they are diligent about getting it on their “to do list”

Antwort von rezStream

vor 3 Jahren

Thank you for your review and for being a rezStream customer Melanie! We're glad you are enjoying the software. As always, we're here to help when/if needed.

Casandra
owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easiest, best software to work with!

5,0 vor 2 Jahren

Kommentare: So happy I went with rezStream!!!! Never switching to another!

Vorteile:

Very easy to use and when I don't understand how something works the response from a represenative is amazing!!

Nachteile:

Everything is very well laid out for easy use!

Antwort von rezStream

vor 2 Jahren

What an amazing review Casandra. Thank you so much for the love! Nothing makes the rezStream team happier than helping our customers. Thank you for being a loyal customer and as always, please let us know what we can do to help in the future.

Nancy
Operations Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love RezStream

5,0 vor 2 Jahren

Kommentare: Very happy

Vorteile:

Easy to use, and we have never double booked guests.

Nachteile:

Some things are complicated to figure out.

Antwort von rezStream

vor 2 Jahren

Thank you, Nancy! We appreciate you taking the time to give us a review. I'm so happy to hear you love rezStream. Please let our team know when you find things that are difficult because we can help possibly find easier ways to do it using the flexible interface. Thanks again and Happy Holidays!

Tom
owner in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great system along with SERVICE

5,0 vor 3 Jahren

Kommentare: It has been better that last and really impressed that they have allowed us a grace period during our last 2 years of non-operation. Very thoughtful of our situation. Not many other companies have done this..........THANK YOU

Vorteile:

I can keep track of all my customers and be able to track finical informatio with the click of a button

Nachteile:

I was not able to download all my previous information for my old software.....but enough to start with this software

Antwort von rezStream

vor 3 Jahren

Thank you for the review Tom and for being a rezStream customer! We're glad you're happy with rezStream. As always, let us know how we can help!

sallie
owner in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Happy customer

5,0 vor 3 Jahren

Kommentare: It’s Been good because it eliminates the stress of double bookings.

Vorteile:

Happy customer…Using restream eliminated double bookings at our very small B&B.

Nachteile:

It’s just another little expense out of our operating budget but that’s not Restreams problem. It seems like everybody gets a little tiny piece of the profit, but I guess that’s the cost of doing business.

Antwort von rezStream

vor 3 Jahren

Thank you for the review Sallie and for being a rezStream customer. As always, let us know if/when you need any support.