rezStream Erfahrungen

RezStream is very user friendly. A great asset to our hospitality business!!!

Vorteile:

This software is so easy to train employees on! It is so easy to add, edit or check information from multiple screens. My business has become reliant on this software and virtually eliminated the need for paper. The support with this software is awesome!!! I have always had my questions answered right away.

Nachteile:

The reports on this software are a bit confusing. When working with the reports for paying taxes you must be sure to use the same report each time and tweak to get the accurate info. Different reports give different information even though the date selection is the same. It is a little confusing for a small business who relies on the reports to pay sales tax.

A Simple Hospitality System

Kommentare: Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

Vorteile:

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

Nachteile:

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Iv'e been using Rezstream for approx. 2 yrs

Kommentare: Very easy to see the check ins and outs for the day

Vorteile:

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

Nachteile:

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

GREAT Service ALWAYS

Kommentare: GREAT! We are grateful for all the time [sensitive content hidden] spent with us explaining the product without being pushy. Making us feel comfortable

Vorteile:

We have been very pleased with RezStream ever since we found them at a trade show. They walked us through all the things we did not understand and have been kind when we are unsure of how it all works. They are always available to answer questions and help. They were willing to work with us to make it "ours" rather than forcing us to change the way we do business.

Nachteile:

We do not have a con. All of our experiences have been good.

RezStream Makes Us Run

Kommentare: We have used RezStream for over 8 years and find it to be a dynamic product.

Vorteile:

RezStream allows easy interface between client and consumer at every touch point.

Nachteile:

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Awesome customer service

Vorteile:

I cannot say enough positive things about the customer service at Rezstream. I have been working with them for quite some time now and I have always been blown away by the level of care and attention they provide. In particular, [sensitive content hidden] have been absolutely amazing. They always go above and beyond to ensure that our needs are met and that we are satisfied with their services. One thing that really stands out to me is their availability. I have had instances where I needed assistance on a Sunday and to my surprise, I was able to get in touch with someone from Rezstream. [sensitive content hidden] truly go the extra mile for their customers and it is evident in their willingness to help at any time, even outside of regular business hours. Their knowledge and expertise in the industry are also top-notch. They are always up to date with the latest trends and technologies, and their recommendations have greatly helped our business grow. I have no doubt that if it wasn't for their guidance, our business would not be where it is today. What truly sets Rezstream apart from other companies is their genuine care for their customers. They treat us like family and always make us feel valued. [sensitive content hidden], in particular, have been such a pleasure to work with. They are friendly, professional, and always willing to listen to our needs and concerns. In conclusion, I highly recommend Rezstream to anyone in the hospitality industry. Their customer service is truly exceptional and their employees, especially [sensitive content hidden], are a huge asset to the company. Thank you, Rezstream, for all that you do for us. Without a doubt, our business would not be as successful as it is today without your support.

Nachteile:

Absolutely nothing!!! They go above and beyond for there customers!!

Efficient and Effective!

Vorteile:

That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.

Nachteile:

I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

Excellent software

Vorteile:

All features and the cooperation with the people at rezstream

Nachteile:

Noting that we are not happy with! All perfect

Small Lodge Happy with rezStream

Kommentare: We are pleased with rezStream and have no plans on switching.

Vorteile:

We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.

Nachteile:

No big cons, but then again, I do not have anything to compare rezStream to.

Works with Ease anywhere!

Kommentare: Great Experience with Staff and Customers.

Vorteile:

Easy use of all the information for customers and Management.

Nachteile:

Cost, small operation and this all ways plays an important part in any decision .

Rezstream at the beach!

Kommentare: I've always had an excellent business experience with the team. I've been a customer for 21 years! I do not remember a negative exchange. The team is always there to help when needed. The product is great and the price is right.

Vorteile:

I've used it since 2000 - way before the cloud. Managed a ski resort at that time with lodging. When I moved to the beach, signed us up here. Really LOVED the old restream. We upgraded after Hurricane Harvey and learned to work with the cloud version. The product does what we need it to do and the sales and support team there are very open to suggestions for updates and new features if we need something. We LOVE the credit card integration! That was a game changer at our property!

Nachteile:

Sometimes there is a long wait for reports to load and I miss some of the old reports. We've learned to work with this. I've been told the slowness is due to our internet, but I have loading problems even when we have full strength bandwidth coming in. Should be faster, in my opinion.

Streamlined & saves us tons of time!!

Kommentare: LOVE RezStream and everyone that I've worked with!! [SENSITIVE CONTENT] is 'down to earth' and gets back to me right away. Same with customer support - they always get back to me right away if I have a question or issue.

Vorteile:

We love the integration with the online calendar, the booking engine, and the software! It saves us so much time not having to manually enter in reservations and then manually updating the availability calendar.

Nachteile:

I would like to see some type of integration with accounting software. Even if it's an Excel format that can be imported into accounting software.

Best reservation software I have ever used!

Kommentare: I was brought into the company with RezStream in place and no one to show me how to use it. I sat down with the computer and was navigating the site with success within 15 minutes. Very user friendly!

Vorteile:

I can train my employees on how to effectively use RezStream in just one day. It is so user friendly and when I do run into problems, the customer service has been outstanding!

Nachteile:

Can't think of anything that I don't like about it!

Resort owner

Kommentare: Being a first time business owner rezstream has been a lifesaver. The reservation system software is very simplified! They have excellent customer service, which is very important to me! Thank you for being part of our new adventure September 30, 2023 will be our one year anniversary of being a Resort owners!

Vorteile:

How simplistic the program is and customer service

Nachteile:

The only thing I would say is, I would like to be able to have the option of texting my guests without an additional cost right on the people tab. and to be able to send mass of text or email (letter) and to add a document from my person files to all currently active guests!

My Experience with Rezstream Cloud PMS

Kommentare: The best benefits to this experience with Rezstream Cloud PMS is the support behind the scenes. Whenever we request assistance, the team replies and assists in a timely manner. Which our business is time sensitive so we appreciate this feature very much.

Vorteile:

Once you get familiar with the software you find ways to get from place to place easily. There are more security steps which I appreciate it.

Nachteile:

With the changing of passwords frequently, I have a difficult time to save my updated passwords on my laptop as we work from home. It is not a problem on my desk top to remember my updated PW however that feature doesnʻt transfer to my lap top?

Cannot run my business without RezStream

Kommentare: beyond the platform itself, the customer service is unmatched from any other. They respond super quickly and their support is almost always right on point.

Vorteile:

The system is intuitive and user friendly. My entire business from bookings to revenue management to collecting critical guest communications runs off this platform.

Nachteile:

I would write down some missing functionality but i just read a newsletter that those features are coming soon so i really can't think of anything.

Everything you need from anywhere in the world

Kommentare: This product has saved me so much time, produced so many more reservations and allowed me to check for my guests anywhere that I am and prevents me from losing many reservations I used to lose when I had a PC-based dedicated desktop. It also has many automated features like the booking engine which allows guests to book on their own and initiate a confirmation to them and me. It also sends out automated emails for Arrival times, 4 days before and checks on guest stay 2 days after they leave.

Vorteile:

I can access it on my desktop, ipad, laptop, iphone and any computer in the world with a browser.

Nachteile:

Group reservations are a little tricky for arrival times and staying in touch with individual guests.

Loving this program

Vorteile:

The thing I like most about this program is the ability to offer on-line booking. This has greatly increased our booking in our shoulder seasons.

Nachteile:

I would love it if I received an email when someone booked on-line, because there is not always a number in the activity icon so if I forget to go to my dashboard and look it could have been several hours ago that someone booked on-line.

Rezstream makes booking reservation easy

Vorteile:

The occupancy map makes it easy to reserve rooms in a timely manner.

Nachteile:

I can't think of what I don't like about rezstream. User friendly and I like the prompt respond when I reach out to support.

Review

Kommentare: I think that the monthly charges for the software and for Marketing are too expensive.
The software is too slow, making changes takes way too long.

Vorteile:

The reservation and reports are easy to use

Nachteile:

Way to slow to update changes made on our end

Highly recommend

Kommentare: Excellent

Vorteile:

Excellent support Connection to online booking sites makes our job easier Easy to learn and use Reports

Nachteile:

Not really any cons to report at this time, the RezStream team is very proactive so whenever there is something that can improve the software they are diligent about getting it on their “to do list”

A very friendly and functional software!

Kommentare: I love to work with RezStream Cloud because if you need support, the team contact you very fast with the right response. This software works excellent for our hotel!

Vorteile:

I like how friendly it is with all the items we need for our hotel and also help us a lot with our reports. We get all the information we need with the support team and it is constantly updating to make our work easier. Thanks a lot!

Nachteile:

I do not have anything to say, we love to work with this software.

Love RezStream

Kommentare: Very happy

Vorteile:

Easy to use, and we have never double booked guests.

Nachteile:

Some things are complicated to figure out.

Couldn't Survive Without RezStream!

Kommentare: I've had a great experience with RezStream since 2012, when I took over my property. I've been approached by other companies but I really like RezStream - support and staff are always helpful and friendly. Very happy with the product and company.

Vorteile:

Tech Support, Ease of use, the platform is easy to read for my daily/weekly guest reservations

Nachteile:

Love that server is in the cloud, and now would appreciate an app instead of having to login through internet.

We love RezStream!

Vorteile:

Ease of use & organization. Customer support is exceptional!

Nachteile:

Looking forward to the integration with Quickbooks.