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Vorteile:

It is verty simple to overview and you can store alot of information, also good analytical tools for both sales and activities.

Nachteile:

Sometimes the web based interface has a little too much lag.

Bewertungen zu SuperOffice GmbH

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,2
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

7,8/10

SuperOffice GmbH hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 130 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (130)

André
André
Prokurist in Deutschland
Verifizierter Nutzer auf LinkedIn
Maschinerie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Mit SuperOffice einfach Kundenbeziehungen auf- und ausbauen!

5,0 vor 3 Jahren

Kommentare: Mit SuperOffice können Kundenbeziehungen einfach abgebildet, auf- und ausgebaut werden. Das CRM ist sehr bedienerfreundlich, so dass es jedem Mitarbeiter*in möglich, auf den CRM-Zug aufzuspringen.

Vorteile:

Leichte Bedienbarkeit, zentrale Verfügbarkeit von Daten, strukturiertes Arbeiten dank Aktivitäten und Verkaufsleitfäden, stets aktueller Forecast und eine Skalierbarkeit des Systems sind wesentliche Vorteile von SuperOffice CRM. SuperOffice CRM bietet dank der Integration von Office 365, ERP und Echobot sowie den Automatisierungsmöglichkeiten via Zapier vor allem in Vertrieb und Marketing einen echten Mehrwert.

Nachteile:

Aktuell keine, SuperOffice hat sich stetig weiterentwickelt und Nachteile eliminiert!

In Betracht gezogene Alternativen: SugarCRM und cobra CRM

Gründe für den Wechsel zu SuperOffice GmbH: Aufgrund der sehr einfachen und intuitiven Bedienung.

Fritz
Kaufmann in Schweiz
Großhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Hervorragendes Tool für das Gesamtmarketing

5,0 vor 4 Jahren

Kommentare: Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.

Vorteile:

Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,

Nachteile:

Keine, alle Kinderkrankheiten von früher sind behoben

Marcel
Marcel
Co Founder in Niederlande
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It really is the most user friendly CRM that you can imagine.

5,0 vor 6 Jahren

Kommentare: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Vorteile:

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours. Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project. I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Nachteile:

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Matt
Managing Director in UK
Eventservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

You can almost say it 'runs the company'!

5,0 vor 4 Jahren

Kommentare: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Vorteile:

I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Nachteile:

The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

In Betracht gezogene Alternativen: Dynamics 365, Salesforce Sales Cloud und HubSpot CRM

Warum SuperOffice GmbH gewählt wurde: Zoho was not easy to navigate and the costs accumulated quite quickly when you started using the system more.

Zuvor genutzte Software: Dynamics 365, Salesforce Sales Cloud und HubSpot CRM

Gründe für den Wechsel zu SuperOffice GmbH: Cost and simplicity. The others needed too much work and cost to develop for our needs. SuperOffice had these areas ready made in the price with easy ways to adapt to our needs.

Lukas
Projekt Manager in Schweiz
Professionelles Training & Coaching, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Not good - many necessary features not available

2,0 vor 3 Jahren

Kommentare: The overall experience for me is that I would never choose SuperOffice again but rather the solution Microsoft offers. It is more expensive, but trust me, it is worth it!

Vorteile:

The best thing about the CRM is that it is very easy to use and has a very easy to follow structure (Firm/People and Sale/Projekt).

Nachteile:

Many basic features which one thinks every CRM provide are not available. The most critical problem is that selections are extremely limited. For example, one cannot make a selection of all "Projekt leaders", which would be critical for us in order to send all of our customers who are Project leaders a standardised e-mail. Many further issues arise there once you have spent some time testing the selections (many limitations became apparent only after using the CRM, not during the evaluation process). A further issue are the many bugs which the system has, for example the data-export does not work properly even though issues have been posted on the community platform for 5 years!

In Betracht gezogene Alternativen: HubSpot CRM

Gründe für den Wechsel zu SuperOffice GmbH: Because of the price and promises were made that this product can fulfill our needs (which it did not)

Eva
Business Process Developer in Schweden
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Stellar CRM

5,0 vor 4 Jahren

Kommentare: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Vorteile:

It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Nachteile:

Perhaps the marketing module should be included in the base package.

In Betracht gezogene Alternativen: Salesforce Sales Cloud

Gründe für den Wechsel zu SuperOffice GmbH: Affordable and contains a wide range of practical and intuitive features, and comes with a user friendly interface.

Daniel
Service Manager in Schweden
Maschinerie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Superoffice as CRM

5,0 vor 8 Monaten

Kommentare: Profesional sales tool

Vorteile:

Very good and complete sales tool. Professional set up and good connection to outlook.

Nachteile:

In our case we were missing a module to handle workorders and field service. We were also missing the possibility to handle agreements and a machine register connected to the customers.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Save time and increase overview

4,0 vor 6 Jahren

Kommentare: Good product, easy to use.

Vorteile:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Nachteile:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SuperOffice: Easy to use, very good support

4,0 vor 6 Jahren

Kommentare: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Vorteile:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Nachteile:

The development; there are not so many new features introduced last year.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great CRM that helps our company in different fields (finance-sales-marketing-support)

4,0 vor 6 Jahren

Vorteile:

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Nachteile:

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good platform with highly customizable, but expensive

4,0 vor 7 Jahren

Kommentare: Using it as ticketing system.

Vorteile:

It's possible to write a lot of customizations and to adjust it just as you wish. Fast and robust system

Nachteile:

Price is too high. If you can't develop SuperOffice self, you will have to pay huge amounts for every small update. Not ITIL compatible, not for IT departments - you can get much more in-box in alternative products in the same price.

Magriet
Magriet
Productmanager Farma in Niederlande
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

review Super office

4,0 vor 5 Jahren

Kommentare: our CRM is in there, we work with projects

Vorteile:

functionality, ease of use. great to have an online version also for the people on the road.

Nachteile:

it takes a while before you understand working in SO as an admin.

Jan
Business analyst in Deutschland
Öffentlichkeitsarbeit und Kommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Moving to SuperOffice 8.5 from previous Superoffice Version

5,0 vor 4 Jahren

Kommentare: SO is a central part. We do several additional applications - using the database ids for persons, projects etc...

Vorteile:

Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.

Nachteile:

I would like to have a person connected to different companies. We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".

Nick
Sales Director in UK
Telekommunikation, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have previously used the server based system and the on line version for the past 3 years

5,0 vor 6 Jahren

Kommentare: Improved our relationships with our clients and suppliers Great user experience

Vorteile:

Clean and intuitive user interface, I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.

Nachteile:

Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.

Gert
Managing Director in Niederlande
Baumaterial, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User-friendly and flexible interface!

5,0 vor 6 Jahren

Kommentare: SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.

Vorteile:

User-friendliness: easy to get started, logical navigation, great Search functionalities

Nachteile:

No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

Fredrik
Area Manager in Schweden
Maschinerie, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

About SuperOffice CRM-on line

5,0 vor 4 Jahren

Kommentare: I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put.

Vorteile:

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Nachteile:

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Hanna
Inside Sales and Sale support in Schweden
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to adapt to your needs

5,0 vor 5 Jahren

Kommentare: SuperOffice is a tool you can use for so many different things, leads, orders, correspondence, e-mail send-outs, Sales.. and since I am am big fan of efficiency , this is what I like most, SuperOffice makes it easy to be efficent!

Vorteile:

Easy to use, easy to adapt to your own needs and set up for your type of business.

Nachteile:

Hard to say, maybe that the settings for import could be a bit more advanced.

Dustin
Sales Director in Niederlande
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good price to quality ratio

5,0 vor 6 Jahren

Vorteile:

Easy to use online CRM system, nice look & feel, easy mail integration, pocket CRM is a great add-on for using on your mobile phone

Nachteile:

Would prefer to have an integration with for instance MailChimp or other marketing tools, since I'm not really enthusiastic about the features that are within Superoffice on this matter.

Sanne
Marketing & communication in Niederlande
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall happy with SuperOffice

4,0 vor 5 Jahren

Vorteile:

It is userfriendly and support when needed is often quick and helpfull.

Nachteile:

For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

Camilla
Inhous sales in Schweden
Medienproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

4,0 vor 5 Jahren

Kommentare: A good software that fullfills my needs for a CRM software.

Vorteile:

It´s easy to use and can handle a lot of data in an easy way. For companys with a lot of customers this software is a great tool. You can share info with your co-workers easily.

Nachteile:

The look of it feels a little bit outdated.

Luc
Director in Niederlande
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple and clear

4,0 vor 6 Jahren

Vorteile:

Just a few ( one or two ) clicks to find your information, up to two screens. Possibility to customize.

Nachteile:

Group " activities" is sometimes too confusing. Cloud version difficult if it falls away, because we can not do anything without this software :-)

Annemarie
Marketing- & communicatiemanager in Niederlande
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Many functions

4,0 vor 5 Jahren

Vorteile:

Good product, easy to use, many possibilities/functions, helps with structure in your contacts. Good marketing module. Followed interesting training marketing at haed office.

Nachteile:

At this moment everthing is okay for our company.

Camilla
Head of Administration in Schweden
Umweltdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Helps me keep track of customers, suppliers and projects

4,0 vor 5 Jahren

Kommentare: Helps me keep track of customers, suppliers and projects

Vorteile:

User friendly, easy to navigate, very nice layout

Nachteile:

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Åsa
Project manager in Schweden
Marketing & Werbung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good CRM system

4,0 vor 5 Jahren

Vorteile:

A lot of possibilities to store and search customer data in the system.

Nachteile:

That you can't make a selection of all customer activities and documents in the same selection.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User Friendly

4,0 vor 6 Jahren

Kommentare: Cross regional and cross functional overview. Dashboards create managerial overviews. Very user friendly and a modern look.

Vorteile:

Linkage between all aspects of the customer, people, company, sales, projects etc.

Nachteile:

Limitations on graphs - it would be more user friendly if we could select our x/y axis for dashboards and also select secondary axis'