Great for Customer Support

Bewertet am 14.11.2017
Verifizierter Rezensent
Executive Vice President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It is the perfect fit for customer support, especially across different operating systems.

Vorteile: As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Nachteile: Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

The industry standard. You simply can't get any better than this software

Bewertet am 14.12.2017
Nathan R.
CEO
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Vorteile: Logmein pro is one of the most amazing products I have ever tested and used.
You literally can't go wrong with it.
You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Remote technical assitance

Bewertet am 23.10.2018
Jennifer E.
Admin Assistant
Krankenhausversorgung & Gesundheitswesen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: HUGE time saver!

Vorteile: It's been a little while since I've used this software but it was integral to a change in software that was implemented at my previous job. I was able to remotely view a co-worker's computer in order to more effectively troubleshoot technical issues for her. Being that she was not tech savvy at all, this was the easiest way to help her. It saved me many hours of driving back and forth to help her. I have also used it extensively with my mother and my mother-in-law, both of whom are less than proficient in technology. This software allows me to teach them remotely, in real time and with appropriate feedback, the skills they need on the computer as well as talk them through software installation and upgrades. I can't begin to describe how much travel time LogMeIn has saved me!

Nachteile: There isn't really a con to the software, per se. The only issue is that there has to be a prerequisite modicum of technical ability for the person I am trying to help before we can even proceed. Guiding someone through the setup process blindly isn't easy but that's not really the fault of the program.

Safe Remote Support Anywhere

Bewertet am 20.2.2019
Mike M.
CEO
Computer-Software, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.

Vorteile: LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

Nachteile: The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

Great tool for remote support

Bewertet am 11.12.2018
Verifizierter Rezensent
Customer Support Engineer at Cisco TAC
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been a good experience. Is the app to go when you need a quick remote session to solve problems in a windows / desktop environment.

Vorteile: LogMeIn Pro is a powerful and corporate application forremote support in a production business environment.
The tools and options to make the remote support experience complete, is what i like the most on this app.
It has great compatibility across diferente devices and Operative System. That fact, makes it an industry standard for nowadays support services.

Nachteile: I would like to have a more friendly user interface for LogMeIn. I feel that the GUI is a little outdated.
Also, we could use more frequent updates to fix bugs and errors.

No need of VPN

Bewertet am 10.4.2019
Saradhi V.
Sr Software Engineer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.

Vorteile: It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Nachteile: Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

Expensive, but good

Bewertet am 16.11.2018
Verifizierter Rezensent
NetSuite & Technology Consultant
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

Vorteile: LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Nachteile: LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Allows for minimal downtime, can access programs from anywhere.

Bewertet am 12.3.2018
Kristen B.
CFO
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Reduced downtime, increased work flexibility, productivity

Vorteile: I love LogMeIn Pro. It allows all of my employees to be able to log into their work computers remotely. We are a small company, and sometimes things happen - a child is sick or you need to access your computer from home. Also, it is great to allow my employees to work remotely if needed. Works well and is easy to use. It enables employees to access business paid programs that they may not have on their home computers by accessing their work computer to get to the program and work. Minimizes downtime and increases productivity.

Nachteile: There are other cheaper and even free programs that allow a user to log in remotely (remote desktop connection) as long as the computer is powered on. Of course, this alternative has its disadvantages as well. No other issues with LogMeIn other than the competition. Do some price shopping to see what works best for your company

Great for Remote Access when accessing multiple computers

Bewertet am 30.10.2019
Verifizierter Rezensent
System Administrator
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Love that's its easy to use and very intuitive. Can create groups and add computers to each group. Keeps things organized. Able to create an account for user to access their own workstation with only access to their computer. Ability to send links for download.

Nachteile: It's more expensive than it used to be. Had to move away from the cost trippled.

Too expensive, but works really well

Bewertet am 10.4.2018
Verifizierter Rezensent
Computer Scientist
Computer-Software
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis

Vorteile: This VNC application works great on your phone or on your computer. The phone handles mouse cursor movement very intuitively, scrolling the screen instead of a mouse using swipe type gestures. It feels very natural. Lag is usually low if you have a good internet connection.

Nachteile: This software is very expensive if you need to deploy it on more than a few machines. We're talking hundreds of dollars a year. There are so many free alternatives, that if you care about money, this might not be the best solution for you.

Always on the Go!

Bewertet am 21.3.2019
Peter G.
Owner/Manager
Fischerei, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.

Nachteile: I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.

I love this product, it helps with flexibility in my work schedule and assist with client emerg.

Bewertet am 13.7.2018
Patricia L.
Owner
Buchhaltung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Good reputation with my clients...they think I'm always available for them.

Vorteile: Access to clients computer from anywhere, including vacation spots if needed.
Giving clients remote access that they had no clue they could do while they were on vacation.
Printing is another necessity that this program offers.

Nachteile: I can't seem to get the "turn off" if a computer is turned off. I've tried talking with tech support, but that's not working.
Multi monitor feature needs refining including visibility and pixel matching.

Best and most affordable remote app in the market

Bewertet am 31.1.2018
Mark W.
IT
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Nachteile: Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Allows Me to Manage Two Sites Remotly

Bewertet am 21.11.2018
Lucas O.
Consultant
Umweltdienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Allows me to manage two of my site that are hundreds of miles away without having to physically be there. allows me to log into the desktop onsite and work on it as if I was in front of it. allows me to have access to cameras onsite which give me eyes on the ground remotely.

Nachteile: Only allows for one person to be on at a time, does not allow someone to shadow the session. boots the current person off of the application if someone else tries to log in

Great Software, But Better Values Can Be Found

Bewertet am 22.10.2019
Ben M.
IT Architect II
Professionelles Training & Coaching, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The software is great. It is fast, works well, and had a lot of extra features. It is one of the few remote software's that allows you to interact with the UAT prompt, which is really important. I would still be using it today if they hadn't gone up significantly on their prices.

Vorteile: The speed and features of the software in most cases.

Nachteile: The pricing model and recent cost increases.

Great! Never a problem and it never let me down. Easy to set up for both sides - and it reliable

Bewertet am 12.12.2017
Tracey M.
Director
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer Satisfaction from my clients = repeat business = more money!

Vorteile: I used this software for many years when I ran a software company. It was our go to for accessing our users nationwide and they were happy to have it running on their computers so we could log in as required to assist them.

Nachteile: Sometimes it was a bit slow to connect but this may have been due to the quality of the end users PC and broadband line. No other things I disliked.

Remote access to any computer from anywhere in the world.

Bewertet am 22.1.2019
Alexander B.
IT
Möbel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This is a great software to connect and manage remote connections.
You can create and manage users and give them access to selected computers all from a simple to use portal.
Connection quality is always top notch and packages are very flexible.

Nachteile: The in browser connection window can be slow and buggy at times but at the end of the day is a great alternative to downloading the exe.

Remote data and computer management

Bewertet am 7.2.2018
Oliver T.
Partner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis

Vorteile: Was eventually useful for controlling iMacs at work at two different locations. Allowed for simple file transfer options and whiteboard feature decent for collaboration with others when out of office.

Nachteile: Expensive renewal options. Only allows remote control of two computers and price goes up quickly if more computers or locations required. Cheaper and as effective alternatives exist.

Easy access control tool widely used in our laboratory practices

Bewertet am 5.6.2018
Guillermo R.
University Professor in Telecommunications Enginee
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: - The transfer of files is carried out quickly between the teams.
- It allows remote work to be a thing of the past, that's a great advantage.
- It has a graphical interface that is very easy to use.
- Our users are easily identified with the tool.

Nachteile: - It is not compatible for all versions of operating systems, it has forced us to make changes to the equipment.

LogMeIn Pro

Bewertet am 3.5.2019
Sanel P.
Software Analyst
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Overall better than most other remote connection software. Easy enough to use and deploy. Stores passwords to make logins much simpler.

Nachteile: Personally prefer it only on server environment. Limited to 1 user being connected at a time. Can be difficult when adding profiles from other administrators.

Use it daily. Couldn't do my job without it to connect to my clients.

Bewertet am 23.2.2018
Christi B.
IT Tech/Partner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: More efficient work environment. Less travel.

Vorteile: Convenience. Ability to help my clients in a very fast, efficient manner. Less travel. Ability to help my clients do their jobs efficiently as well.

Nachteile: Slow to connect sometimes. Prices keep going up with no improvements/changes in the service. No other complaints.

LogMeIn Pro

Bewertet am 26.11.2018
Tammy A.
Software Support Specialist
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Love this software. Log onto my clients PC to show them things and troubleshoot problems they are having without having to have them search for things over the phone. This works great for software support specialist. Spent many years being frustrated on the phone with clients when asking them what they see on their screen, now I can see what they see.

Nachteile: Nothing that I do not like about this software. It is awesome.

It Serves The Purpose

Bewertet am 1.5.2018
Morris S.
Officer
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Nachteile: after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

LogMeIn Pro is So Easy To Use

Bewertet am 1.10.2019
Christopher B.
Dental Hygienist
Medizinische Praxis, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have never had any problems with this software. Great customer service, excellent price, convenient features, and easy-to-use interface. My experience with LogMeIn Pro has been a joy. My dental office uses this software to allow our IT company allow access to all 14 of our computers. I use this personally to be able to remotely log into my computer when I'm away. LogMeIn Pro is the finest remote access software.

Vorteile: Everything. There are no flaws with this software. It is extremely easy to use and is so convenient. The features are great, from allowing me to access my computer from afar or access other people's computers to assist them.

Nachteile: I have no complaints with this software.

Well rounded product

Bewertet am 6.4.2018
Daniel A.
IT Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Logmein Pro comes with good suite of features that makes remote support a breeze.
It more than just a remote access tool.

Nachteile: The remote agents can become corrupt and stop functioning.
Remote sessions struggle to connect on slower internet connections.