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Über ServiceChannel

Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen.

Erfahre mehr über ServiceChannel

Vorteile:

Fluid Accounting Processes: Invoices flow from SC into our Accounting software (with integration) after approval from the field. SC has helped keep our accounting department lean and mean.

Nachteile:

Lack of project module (now released in 2020). Harder to use than other softwares/ not as customizable as smaller platforms.

Bewertungen zu ServiceChannel

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,4
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,2

Weiterempfehlungsquote

8,5/10

ServiceChannel hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 92 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (92)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One stop platform for all your facilities management needs

5,0 vor 4 Jahren

Vorteile:

Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes!

Nachteile:

Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process.

Mari Clare
Senior Facilities Manager, Canada in Kanada
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Communication Tool

4,0 vor 4 Jahren

Kommentare: Excellent. Our account rep [SENSITIVE CONTENT HIDDEN] is always available to answer questions or help us with optimizing our work flow. The system has greatly increased our ability to prioritize and focus on the issues that will move the needle.

Vorteile:

Keeping hundreds of work orders time stamped and name stamped. This allows for clear accountability for my team and direct communication with the store staff. All information is stored in one WO and photos/videos can be uploaded to allow for context. Managing expectations is much easier with the missed ETA alerts and I can easily see where my team needs to focus their efforts.

Nachteile:

The PM module is still clunky and doesn't really fit our requirements entirely. It's limited in it's capabilities (for example: many of our locations have different frequencies and schedules for cleaning, this cannot be specified in the PM module).

Ron
Facilities Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Rolled out 300+ Retailer locations.

3,0 vor 9 Jahren

Vorteile:

Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive.

Nachteile:

Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge.

Regan
Manager of Maintenance in Kanada
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great platform to help a multi site operation to move from reaction to proactive style planning

5,0 vor 4 Jahren

Kommentare: SC platform has enabled us to move our repairs and maintenance services from a very reactive to a proactive process. Allowing the team time to truly handle the critical items and continue to drive for process and proactive improvements. We view the SC platform as the 6 AI member of the Facilities Department as it handles the daily needs seamlessly. Savings realized in the first year were able to cover the cost of the SC platform at the 420 locations.

Vorteile:

The product is user friendly for the end user and allows the owner to easily create and adjust as needed. It can truly handle a work orders need from cradle to grave while handling every possible work flow needed for each work order between creation and close out.

Nachteile:

The proposal module needs to have a notes function to ensure that any discussion about potential work is captured in the system; as well the planned maintenance module needs an update to make it more user friendly.

Sierra
Country Facility Manager in Kanada
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent

4,0 vor 4 Jahren

Kommentare: Overall my experience is very positive. This is now the 2nd company I've used SC with and I fought to bring them on at my last one before I left - they might still be in talks. It really broadens the scope of FM and really helps drive our efficiency.

Vorteile:

I think one of the things that I appreciate the most about Service Channel is it's constantly evolving. They're always rolling out something new and it's always applicable to what's happening in the industry, not stale data or updates late to solving a problem. They listen, pay attention, predict FM needs and challenges to such a degree that many times if I'm considering a new KPI/vendor communication/report data I check SC first because they've likely thought of it already.

Nachteile:

Sometimes I find a few of the developments feel very US specific- at least at the outset, but the whole team is great about tweaking and editing and even rebuilding something to suit our needs.

John
Facilities Coordinator in USA
Essen & Trinken, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Service Channel - Definitely Recommend!

5,0 vor 4 Jahren

Kommentare: I have worked with Service channel close to 2 years now.

Vorteile:

The thought that goes behind everything is top notch! the easy of use for our users is key to the success of the system.

Nachteile:

I've only had one negative experience and it had to do with vendor searching which is linked to fix book, and was quickly resolved

david
Global FM in Österreich
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Worldwide deployment

4,0 vor 4 Jahren

Kommentare: - Very happy with the system and the support and follow up
- We need more resources dedicated to us to finalize the deployment before end of the year.

Vorteile:

- Possible to be global (languages, currencies...) and adaptable to small-mid local requierements or needs. - Always there's a solution for special needs we can have

Nachteile:

- Not an unique point of contact (3 regions 3 contacts, not efficient in a global set up)

Aaron
Facilities Development Manager
Essen & Trinken, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Consistency and Transparency - A Very Strong System System with a Few Opportunities

4,0 vor 7 Jahren

Kommentare: I can absolutely not imagine managing our 175 restaurants well without Service Channel. Our company is comprised of several acquisitions' worth of franchisees and SC was such an important tool, helping us gain consistency in how our locations are managed.

Vorteile:

Transparency and Consistency: Everything is transparent; when dispatches were created, who created them, what contractor was dispatched, when the tech was on site if there was a proposal, who approved it, when we were invoiced, who approved it, when the invoice was paid, etc. How one location is managed is how all locations are managed. Accountability at all levels, for all things: There's never any doubt about what happened when it happened. Proposal Approvals: Our initial big win with Service Channel was its proposal approval process. Prior to Service Channel, our system of proposal approvals amounted to an excel spreadsheet and a chain of emails that was very hard to manage and impossible to track. Now it clear and consistent and easy to review. Asset Tracking: We have heavily used the asset tracking abilities of Service Channel for the past 2 years. It's now coming to fruition the results of our effort, having the ability to look at any given piece of equipment and see its make/model/serial information and know how many repairs were made over the past year so we can make the best decisions on whether to repair or replace it. Preventative Maintenance: We have ultimate consistency in our PM program knowing when dispatches go out, who they go to, and exactly what the scope of work is that we send. Flexibility: The system is incredibly flexible, not a one size fits all system at all. You can be as creative as possible in its use, tailoring it to your organization's specific needs. Contractor Compliance: Service Channel has helped our accounting team gain consistency in knowing when certificates of insurance are out of date System Reporting: It's incredibly powerful. What do you want to know-- average invoice amounts per trade? what contractor are performing well? what are your top 10 most frequently repaired assets? You name it-- you can report on it. Fluid Accounting Processes: Invoices flow from SC into our Accounting software (with integration) after approval from the field. SC has helped keep our accounting department lean and mean. SC is a widely used, well-developed system -- one of the biggest and best. They're constantly improving.

Nachteile:

Contractor Engagement: Ultimately contractors have to choose to engage and participate in Service Channel and smaller contractors can offer a challenge in their participation. I feel like, if there was one thing I'd improve about the system, I wish it was easier for the contractors to work through their onboarding. The better the contractor experience, the easier for them to navigate, the more contractors that will want to work inside of the system. Without contractor buy-in, the system loses its power. Pay per feature: While SC does have a very strong base feature set, to upgrade and use certain other features, will cost an additional, small, per-site fee. You will run into little programming flaws from time to time and have to report them when they pop up, for correction. Because of the volume of clients that SC has and the fact they have to prioritize improvements, sometimes it takes longer for the correction than one might like.

Ryan
Ryan
Reflexis Implementation Manager in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Strong end user experience, but with a slightly complicated back end

4,0 vor 7 Jahren

Vorteile:

Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets.

Nachteile:

The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product and Support!

5,0 vor 4 Jahren

Vorteile:

The analytics and reporting are a wonderful tool. Regular upgrades to the platform continuously make a great product even better.

Nachteile:

Getting all end users to begin working in the system was challenging, but I that is not unique to ServiceChannel.

Bryn
Facilities Mgr in USA
Restaurants, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software, features, and network!

5,0 vor 7 Jahren

Kommentare: Service channel is fantastic. One of the most stand out features to me has been working directly with their programming team to both suggest improvements and custom spec files so the system works well with our other in house systems. They've got the best reporting capabilities of any similar platform I have seen and a huge network of vendors. They have helped is lower our overall r and m costs as a company.

Vorteile:

Ease of use. Reporting.

Nachteile:

Lack of easy access to advanced training for people within our organization without much coordination.

Angeline
Interior design specialist in USA
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Service channel user friendly

5,0 vor 4 Jahren

Vorteile:

the customer service is great . it is not the easiest program to use but with their help, it make a difference, especially when you are a person who manage a lot of store and travel a lot.

Nachteile:

wish we have class once a week to teach how to use the software with q &a

Joel
Director of Facilities in USA
Immobilien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best CMMS Platform out there!

5,0 vor 7 Jahren

Kommentare: We've been using Service Channel for five years now and I don't know how we'd get along without it! It's a very intuitive program and gives us more data in more ways than we could think of on our on.

Vorteile:

Intuitive. Complete. Easy.

Nachteile:

Provides a ton of information. More than we know what to do with.

Matt
Support Supervisor in USA
Sport, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple to understand and use to invoice customers and contractors alike.

4,0 vor 7 Jahren

Kommentare: Easy to use and will help to make any team more efficient and organized for all invoicing and work order needed. Definitely helped my team with organization and reminders.

Vorteile:

This was implemented by a large customer of ours to assist with handling invoicing. We have since been able to expedite and work through our payments and invoicing more efficiently than before.

Nachteile:

Wish that searching for existing Work Orders was easier or partial/filtered searches would be nice. Beyond that the flexibility and information provided with each Work Order is helpful.

Ryan
Product Manager
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Absolutely the best FM product on the market

5,0 vor 7 Jahren

Vorteile:

Their very developer friendly API makes it very easy for us to move data from ServiceChannel to our application.

Nachteile:

We have not experienced any problems with ServiceChannel thus far, all of the API's are well documented and their support engineers are readily accessible.

Cydnee
Creative Production Coordinator
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Organization of Open & In Progress Calls

3,0 vor 8 Jahren

Kommentare: The organization of open and in progress calls is difficult to sort through once a large number of calls are open.
If there was a SEARCH BAR option that enabled you to filter and pull up calls based off of the Store Number, Problem Code, Date it was Opened, etc.- it would be much easier and more efficient to navigate through a large inbox. Searching through dozens of pages for one open call gets to be unnecessarily tedious and time consuming.
Additionally, if there was a way to group In Progress calls so that they are not still listed with Opened calls would help to further organize and make navigation easier. The option to create 'Folders' where you can group similar problem codes or needs would help to make the use of this software easier and more enjoyable.

Nachteile:

Lack of available options to establish and maintain organization.

TJ
Director of Food & Beverage in USA
Essen & Trinken, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Manage all service and maintenance issues in one spot

5,0 vor 6 Jahren

Vorteile:

Easy to use, simple, tracks vendors, WO numbers, statuses, etc. Mobile app helps check on issues away from restaurant.

Nachteile:

Customer service isn't always as efficient as they could be. Not always on the same page as tech coming out to fix/repair/replace issue at hand

Jay
Director of Facilities
Einzelhandel
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Jay from Burlington

4,5 vor 9 Jahren

Vorteile:

System overall reliable and robust. Support team is always available to resolve issues and assist with specific adjustments to meet our needs.

Nachteile:

The latest upgrade is overwhelming, so patience is needed. Overall good to know SC is always looking to improve to our advantage.

Chuck
Facilities Manager in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Worked with SC for two different companies

4,0 vor 9 Jahren

Vorteile:

I like the flexibility and willingness to adjust the software to customers needs.

Nachteile:

Training structure with Proview needs to be more involved and catered to the needs of each client.

Sandee
Senior Facilities Manager
Essen & Trinken, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

service channel review

3,0 vor 8 Jahren

Kommentare: The system can be very finicky. If using the system on a shallow level, functionality is great, expectations - I'm sure, are met. However at depth our team uses it, I come across bugs and missed expectations of its functionality.

Vorteile:

Attainable data and notes section for audit trail

Nachteile:

There is alot of maintenance involved, if we want correct accurate data. Mot SP's are not 100% fully engaged which requires more effort on my part to coach or even do their job.

abdullah
Manager in USA
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Amazingly versatile system

4,0 vor 6 Jahren

Vorteile:

I believe this to be amongst the most functional and useful POS systems out there! As complicated and personalized our business can be, it’s still kept up with this and kept us happy!

Nachteile:

I haven’t been able to try out it’s customer service if any complications occurred because that was definitely be a deal breaker in putting this over the top in value!

Larry
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice

Truly Supportive

4,5 vor 10 Jahren

Vorteile:

I like having access to the level of vendors this company has and the organization that this company has.

Nachteile:

In the beginning, with me not understanding what the full process was to bring on a new vendor and expecting more help from Service Channel, it was difficult to understand the system and very time consuming. As I have said, one of the most important things that needs to happen is being able to schedule the amount of time needed without interruptions. Now that I understand the system, it is much easier and does not take much time at all to bring on a new vendor.

Brian
Director of Facilities
, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

One Stop Shop

4,0 vor 8 Jahren

Kommentare: Service Channel has helped tremendously with my business. Since i am the only person in Facilities i am able to provide my executives with information when needed as well as manage all work orders from start to finish as well as manage my budget

Vorteile:

Everything having to do with the life of a work order is in one place.

Chuck
Facilities Manager
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great asset for multi unit Facilities Managers

5,0 vor 8 Jahren

Kommentare: I have implemented and used Service Channel with two different companies and it has been a huge success at both companies. The progress of enhanced features meets or exceeds my expectation almost every time.

Vorteile:

Progessive thinking and always enhancing the functionality

Adriana
Coordinator
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Coordinator

4,0 vor 8 Jahren

Kommentare: it is easy to use, fast and convenience for users. Great tool for invoicing and reports. SC team is always ready to help.

Vorteile:

good method of communication

Nachteile:

always have problem uploading or loading in the system.