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Integrierte Buchhaltungs-, Verwaltungs- und Automatisierungstools für Verwalter von Eigentumswohnungen/HOA-Manager. Gibt dem Vorstand einfache, leicht verständliche Finanzdaten an die Hand.
TOPS listened to its customers and added many new features with their newest software - TOPS ONE.
New streets not yet mapped in a new subdivision is a bit difficult to map an exact location for the GPS violation software.
Nutzerbewertungen filtern (93)
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Nutzerbewertungen filtern (93)
Tops One for all your HOA accounting needs
Kommentare: Tops One has been instrumental for us as an entire office. We no longer have to rely on just our finance department to assist homeowners with financial information. Everyone has been cross trained on the Tops One system and can easily pull a statement or look up a balance
Vorteile:
The software is easy to use , uses simple language ( which is important for those not in finance or accounting ) and can produce a statement with just a few key strokes. Statements can be printed or emailed depending on the homeowners preference. I cannot say enough about the customer service aspect as well. When we decided to switch from QuickBooks our account representative was instrumental in helping us set up our system. Whenever we have needed customer service they are always available.
Nachteile:
We actually set up our system at the start of the Covid pandemic. That made training a little difficult as everything had to be done virtually. Our trainer was prepared much more so than we were. I wish we had known how much pre-work actually needed to be done before we made the migration to Tops One. I think we would’ve worked a little harder to make sure that our #DATA imports were cleaner than they were.
Kommentare: I am the Vice President and General Manager for Steward Property Services, Inc., located in Petaluma, CA. We are a small company that has a strong local reputation that has been built over twenty years of managing Common Interest Developments from Ukiah to San Rafael. We have a unique take on managing HOAs and prefer to work toward a sense of community, rather than as enforcement agents. However, every Board we manage and every Association we manage is unique and they all have their own priorities, which we try our best to satisfy. When I started with this company over five years ago, the housing market was just beginning to crash. Foreclosures and bankruptcies were skyrocketing and our operational needs were multiplying faster than we could handle. This is when I started looking to consolidate our operations and use technology to increase efficiency in an effort to lower costs for our clients. We had been using software that was geared toward rental properties and creating customized communication using the Microsoft Office Suite. As our business began to grow, and I was promoted into more of a supervisory position, there was no way for me to provide accurate or constructive oversight because everyone seemed to be "doing their own thing." When I came across TOPS software, a light came on. All of their features fit all of our needs and everything was bundled into one nice package, which also functioned as a centralized database for all of the information that we had previously had to create individual folders for. The housing of data was also attractive because much of this could be kept digitally and we could begin decreasing our paper use. I researched many competitors and many different types of programs. The answer, for me, quickly became obvious. TOPS would be the perfect solution for our company. I worked with their sales department and expressed my problems and needs and they were able to define for me how TOPS could help. In 2008, we purchased the software with the intent of having our accounting department test it and become familiar with it, before introducing it to the management side of the house. This was incremental because we were able to first import all of our accounts from our previous software. Because we had our own unique needs, we chose to transfer all of the data ourselves, but if you are not that tech savvy, TOPS has conversion specialists that can work with almost any kind of database and get you up and running quickly. TOPS worked with our banks so that we could import and export data for check writing, reconciliations, deposits and all other areas of accounting functionality. We were able to convert all of our properties as their fiscal cycles renewed and began 2009 with all of our accounts in TOPS. The hiccups were minimal, but I was sure to purchase their unlimited tech support, and this has become incredibly valuable, as we have progressed. They are so friendly and helpful with minor user issues, but when our server crashed and we had to convert all of our backup data to our new server, TOPS worked overtime to make sure that we were up and running as soon as possible. If we want to customize any of our operations within TOPS, tech support and their training department have helped us get there. The training classes are fantastic and easy for any user, no matter the skill level. Once we transitioned this software to our managers, the reaction was immediate. Our managers actually thanked me for making their jobs easier. I helped them set up their form letters and CC&R tables, and suddenly their mountain of violation work had been streamlined and easily archived for reference. The reports helped them manage work orders, phone calls, and follow up on violations. I helped accounting set up their delinquency tables and tracking became a breeze. It was easier to train my successor on the delinquency process because TOPS streamlines and tracks the progress of the delinquency and using the job streaming function allowed the delinquency process to be completed in a matter of minutes, versus what used to take us three or four days. I could type on and on about how valuable TOPS has been to our business. They are constantly evolving the software and developing partnerships with companies such as AtHomeNet.com, who created and manages Association websites for us and is able to work with TOPS so that users can securely login to their Association site and view pertinent accounting data and reports. I try to attend any seminar TOPS offers because their products keep evolving so rapidly, I don't want to miss out. If you are thinking of transitioning software, I highly recommend TOPS for both small and large management companies. If you would ever like to speak with me about our experience, someone at TOPS can put you in touch with me. Or use the contacts listed in this review. I could not be happier with the choice we made. I hope you have success too!
Digressing company
Kommentare: Horrible and unprofessional upper management, support not capable of helping because their development team can't deliver
Vorteile:
It's beginning as tops showed easy to use functioned and was unoriginal technology
Nachteile:
Their customer service platform is horrific, fundamental issues with integration, upper management not capable and doesn't care. They are falling behind in technology.
Imperative software in the new remote world we live in.
Kommentare: Although it has not quite yet been six months that we've had this software, I can identify several items that this software does to make the job in the management world easier.
Vorteile:
The ease o use nd customizable reports on the accounting side were appealing attributes for me.
Nachteile:
Mass communications and/or eblast functions would be a little more customizable depending on the type of communication you are sending. Illustrations and/or images from different platforms would be great to be able to use.
Worth the money
Vorteile:
Many options for its users so you have versatility
Nachteile:
Can be a little confusing at first so use help desk
Please read before buying this! what a nightmare!!!
Kommentare: If your goal is to run your office efficiently then I suggest you do not use tops one!! I was so excited after talking to the sales rep about all the cool changes we could make and not one of the promises turned out! I have sent at least 10 emails to ask them when I am getting my training on the compliance and management side of the software and I was told the rep will call me and then after more emails from me i was told some other rep will call me then after another email today they told me the third rep is going to be reaching out to me. That is what inspired the review! I can't believe this company is able to stay in business or are they on their way out and that is why all the issues many companies are having. I also called other companies across Utah and Arizona that use tops and I have asked them if they are having the same problems and I have had every one of the companies tell me they are looking to change! Don't buy this product you will regret your choice. The next step to get back my money/training and misdirected promises would be get a lawyer involved. Sad that they can just be honest and fair to their clients
Nachteile:
One year later and still haven't been fully trained like I was promised they took thousands of dollars from me no problem. I have to pay on time but they don't have to deliver on anything. The support takes way too long to get answers or they don't have answers The emails only go out in Tops software's name and you can't customize the subject line if emailed not the scheduler Many people saying they aren't getting the emails from the software even though it says it was sent The financials always have mistakes that they can't explain then we have to wait for them to fix them Annual budget to update is very difficult to do. not user-friendly. you can hide the zeroed line items while updated the budget. good luck! They say the financial layout is customizable but yet when we ask if we can do things they say well you can't do that! Our CPA says The default financial isn't set up to the standard of typical financial statement Unable to delete certain data that they said we could during the demo The tradition has been a painful process! They said it is easy! it is not!! They said it works good with a Mac computer but it doesnt! yes it is web based but any docs downloaded or files you need to work with are not MAC friendly Reports take very long to download! Custom reports are not user friendly It crashes and times out It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not imp/exp very good
Antwort von Enumerate
vor 6 Jahren
Marc, thank you for posting your review in so many places, we have really got to stop meeting like this! I know that you have spent excessive time with our support team and with Teri Perez, our support manager, and that you have experienced a resolution of many, if not all of the issues listed here. I appreciate that you continue to be a user of TOPS ONE, as a show of faith in our commitment to our clients and their needs. We promise to continue to work hard to win back your love and affection!
Most unforgiving software I have ever dealt with.
Vorteile:
As long as you are just entering accounts payable and accounts receivable, you are fine.
Nachteile:
You have to go around your elbow to get anywhere. Also there is too much detail, I don't need to see everywhere a post was made.
After 15 plus years with Tops we finally had to waive the white flag
Vorteile:
On paper it looks great and appears to be a great value - if you are a single user this may be the product for you based on price.
Nachteile:
This company has fallen behind so far compared with their competition. They stopped innovating and placed no value in customer support. We have 300 plus communities with multiple offices in multiple states and I could not recommend Tops to anyone but a self managed community. Tops was costing our company over $50k per year working out problems that should have been addressed by Tops. The amount of lost data and the rush to deliver new updates that have not been tested cost us so much. I am the owner and have tried everything to resolve the issues we had - we finally made a move and it was the best decision. It was painful but what a difference in made for our clients and team. I am the owner of the company and I would be happy to answer any questions: Justin Scott www.hoamco.com
Antwort von Enumerate
vor 7 Jahren
Justin, words cannot express how disheartening it is to read your review. I have personally worked with HOAMCO over the years and you have always been a valued client. I can assure you that we have definitely not stopped innovating - quite the opposite, we have probably taken on more innovations than we really should have. With three major products to actively support, our customer service team has struggled in recent months to scale up to the demand of new clients. That is no excuse. We are actively making changes in our infrastructure to accommodate the demand, but I can understand (sadly) how this is too little, too late for you. We wish you the best.
Do Not Use
Kommentare: RUN AWAY FROM TOPS
Vorteile:
Looks nice and seems easy to use at first glance but does not really work. Search bar was about the only thing that really worked and it took a few weeks before they could make it work.
Nachteile:
Does not work. We spent months unable to run reconciliations or generate form letters from TOPSone. No support or help to resolve basic functionality issues.
Antwort von Enumerate
vor 6 Jahren
James, Thank you for your honest review, we are so sorry that you have had this experience. When TOPS [ONE] was released, we became increasingly aware that the product had its merits, but our processes needed work. We’ve spent the year since its release modifying those processes to better accommodate the product and our clients, as well as making routine updates to reach feature parity with TOPS Professional. One of those updates includes the letters in TOPS [ONE], you can find it and all of our latest updates here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates. We hope that you will reach out to our support team at (800) 599 – 5689 or by creating a ticket at support.topssoft.com to let us do everything we can to resolve your issues with navigating our product. Thank you for your feedback, we are listening, and we are doing everything we can to make the changes necessary to better serve our clients.
Full of Bugs and No Support
Vorteile:
The vendor has very nice and professional employees
Nachteile:
The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.
Antwort von Enumerate
vor 8 Jahren
Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves. I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes. Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee. With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price.
Antiquated
Kommentare: The joke I have always used about Tops is that it was designed in 1991 and not updated since then. I fear that is too close to accurate.
Vorteile:
It has nearly every feature that one could need for property management. They now have APIs that can be used with outside services which is helpful.
Nachteile:
It is difficult to use and it is clunky. Contacting customer service is a disaster, takes at least an hour, and while they address the issues they will not explain how so that you can avoid the hour plus long call next time it happens (and there will be a next time)
Don't buy this software!!
Kommentare:
I normally don’t do reviews, but my experience with company has been awful! I was sold a bill of goods over a year ago on the merits of the online software “Tops One”. The program never worked well, was full of bugs, and was rushed into release before it was ready… I’ve requested a refund of my implementation fee and monthly fees, with no response from the company.
I researched their products and viewed the market share and was impressed with their stand alone products, prior to me jumping into the online version. What they offered was real time in the field, cloud based software that would have been exactly what I was looking for! No such luck, even my trainer finally acknowledged that the program was rushed to market and was ghost of a product that is currently in use.
And just so you know I’m not a nut case competitor trying to knock them.
Vorteile:
non
Nachteile:
See above
Antwort von Enumerate
vor 8 Jahren
Hi Bill, thank you for sharing your feedback about TOPS ONE. I am so sorry to hear that you had troubles using the software. We never want a client to feel frustrated like that! Clearly, as an early adopter you ran into some of the feature gaps that come with releasing a new product to market. Over the past year the TOPS Development Team has worked tirelessly to close this gap. The TOPS ONE that was sold to Terra Vista then does not represent the current cloud based HOA Software that is on the market today. All of our efforts in current and future development are focused on making TOPS ONE the leading HOA software in the industry. We hope that in the future Terra Vista would be willing to take another look at TOPS ONE so see that that this is so. I have spoken with our sales representatives and been informed that your return was successfully completed, less the implementation services that had already been used. If you wish to further discuss this return, I encourage you to call our Sales Director, Patrick Hixson at 800-760-9966.
TopsOne Review
Kommentare: Overall we are very happy with TopsOne. It was a slow start because there were many kinks that needed to be worked out but the IT staff were great and helped us along the way.
Vorteile:
The versatility of the software. There is so much that this software is capable of doing.
Nachteile:
The Cash Receipts option. It gets confused and applies money incorrectly at times. I wish you could edit the batch instead of having to delete and start over.
Antwort von Enumerate
vor 6 Jahren
Hi Vicki! Thank you for letting us know about your issue with the Cash Receipts option. We¿ve forwarded this feedback on to the appropriate team. Our goal at TOPS is to constantly better ourselves and our products to best serve the needs of the industry and our clients. We¿ve also let our support staff know that you appreciate them! They love hearing from clients about the work they do. We look forward to continuing to serve you!
Kommentare: I have been a Tops user since late 1999. Our organization is comprised of 16 Neighborhood Associations and a Master Association. Our organization is the property management for all 17 associations as they are all located within one Premier Country Club. I was forced to look for new software as the software that I was using became unavailable as the owner of the (one man) company suddenly past away. I was very happy with the software, but had no idea that most of the components were not written down. He was brilliant except he should have shared the information with someone else. Now, as I was researching for a new program, my main concern was to find an established company that was not a (one man) show. There were several excellent programs that I looked at, very impressive; however most of them were a (one man) show. I found several companies that were using Tops Software and I went to a couple of them to see Tops in action. It was very impressive and very stable. That is how I decided to pick Tops! I am now using Tops 4.0. In the beginning, Tops was quite easy to initiate. Tops came with a training package, which included a Tops Representative to help me with the set up. We, Tops and I, have had a long relationship now and I have no regrets. I am constantly learning the new upgrades and I am very happy that I made the right choice! Tops also offers excellent customer support! I never have to fear when I need assistance as the return call or online response is very quick! Thank you Tops Software!!
Not as user friendly as other programs
Kommentare: It's an okay program not good for someone who is not bookkeeping savy
Vorteile:
The community side of this program is great for tracking monthly payments from residents and work orders
Nachteile:
If you do not have a solid bookkeeping background this is not the program for you. Also, the technical support team takes days to address your problems
Horrific Experience -- BEWARE
Kommentare: Also be aware, that if your implementation doesn't work, they insist on keeping your implementation fees for their time. They even tried to blame me for not supplying data. I have emails to the contrary which I supplied to them. Still no refund for implementation. Horrible.
Nachteile:
If you are lucky enough to be able to balance your accounts, be certain to look at your reports. You would think they would be correct, but they may not be. My accounts balanced but my reports showed an huge amount in million prepaid total for maintenance fees. That's only the beginning of the problems. I'm happy to provide more details.
Antwort von Enumerate
vor 6 Jahren
Hi Terri, We’re so sorry to hear that you had a difficult time with the account balance feature in our software. We encourage you to continue to work with our support team to let them work to resolve these issues. Please reach out to them at support.topssoft.com and creating a ticket or by phone at (800) 899 – 5689. For any problems you experienced with implementation, please contact your Account Executive by calling (800) 760 – 9966. I hope we can work together to resolve your issues so you can be completely satisfied with your TOPS experience. Thank you so much for your continued patience, we hope you’ll give us the opportunity to find the ways our software can best benefit you and your needs.
Kommentare: We began using TOPS in September 2012 after reviewing and researching many other software options. TOPS is not only reasonably priced, but they offer many additional modules or services to increase productivity and efficiency. TOPS software is very user-friendly, robust, practical, detailed, and it is frequently updated to follow new legislation. They also have a terrific tech support team. Every call we have made resulted in a solution. The team is friendly, courteous, understanding, and compassionate. They do not belittle or shame us when we make a stupid mistake or call with a “dumb” question. TOPS software allows us to create violation letters, collection letters, architectural request forms, and much more directly from the software. The A/P portion allows for keeping copies of invoices directly in the vendor history instead of storing years worth of invoices in filing cabinets. We can store copies of recorded deeds directly in the owner’s record instead of scanning it into another system or holding paper copies. TOPS offers much more than just keeping standard AR/AP records. Since beginning with TOPS, we have been able to reduce our stored paper and practically eliminate our third party scanning system. I highly recommend the software to HOA/CID management companies.
Mike's review
Vorteile:
What I do know about the software it seems to go fairly smooth. It has helps on the page
Nachteile:
When I am stuck and have an issue there is not a quick response from customer service
Antwort von Enumerate
vor 6 Jahren
Hi Mike! Thank you so much for your feedback. Our support team works hard to insure every client is treated as quickly as possible, but we do experience high volumes of requests at peak times. I encourage you to use the in-app help tools to find the answers you need, we have devoted a lot of attention to creating articles, guides and videos to help you find answers quickly, and on your own schedule. We¿re very glad to hear that the software has been easy to use, and hope you continue to enjoy the product!
Property Manager
Vorteile:
Puts what you need to watch at the forefront... on the home screen. Work orders are placed at the front.
Nachteile:
The help options don't help much. I wish they had a better help option online or in the product instead of having to call.
Kommentare: We are a financial services company that works with different management companies and self managed associations. We act as their "Accounting Department" to allow management companies to avoid the overhead of an accounting department. We were using Avgar since we started the company in 1995. Since it stopped being supported, after being sold to Jenark, we started looking for different software that would grow with us and help us grow. We spoke to Andrew, did a Demo and liked what we saw. We started our conversion in December 2010 and finally completed all 300 associations as of the end of December 2011. We wanted to make sure we were completely used to the new software before bringing all of our clients on. It has been a slow process, but all of the people we have worked with at TOPS have been exceptional. The Tech support group is great answering all of my dumb questions. The conversion coordinator is wonderful. And Andrew is always there for us. Every time I tell a prospective client that we are on TOPS, they are impressed. I would recommend this product for anyone wanting an integrated package.
I used this software to view the homeowners information and records.
Vorteile:
This product was okay until it crashes. Enough fields for the account information for the homeowners.
Nachteile:
The time that I had worked with the software was about 2-3 years total. The system at times would crash and the IT tech person they would need to reboot the system itself. The program sometimes was slow.
Awesome Accounting Software
Kommentare: Great accounting software
Vorteile:
Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.
Nachteile:
Do not have much that I can complain about, I have had success while using OneSite and hope to continue to use it and always recommend it.
TOPS has glitches
Vorteile:
Tops can hold a lot of information, and there are numerous sections for various information
Nachteile:
Certain parts of the program are very slow and you can not import/export
Tops Review
Vorteile:
The software is easy to understand and use.
Nachteile:
There is nothing I don't like about Tops.
Kommentare: The Tops system has facilitated my company’s growth by providing a reliable, comprehensive property management system that easily accommodates new communities as fast as I can sign them up. Instead of an operating expense, Tops have proven to be an operating investment, easily proving more in savings and peace of mind that I ever expected. The Tops system is easy to learn and has a modern, user friendly format that makes navigating the system a breeze. Support staff are friendly and very knowledgeable. Perhaps more importantly, they listen. They actually provided my company a customized solution, specifically to suit our business needs. Tops is great product for a budget conscious company on the rise.
