Denticon Erfahrungen

Denticon

Kommentare: Overall very pleased

Vorteile:

cloud-based, easy-to-use, constantly improving features, [SENSITIVE CONTENT HIDDEN] is AMAZING

Nachteile:

monthly cost, occasional lag and crashing, customer service not as responsive

Great Cloud-based Dental Software

Vorteile:

We have multiple offices, so being able to access it from anywhere is fantastic. It's very intuitive, and the support staff is very quick to respond.

Nachteile:

We have had many difficulties with linking third party software's to it. Even software that is made to work with Denticon has problems. We've just learned to do without.

Denticon software

Vorteile:

All features and the pt information page.

Nachteile:

How often it goes down dur to problems.

A great, reliable dental software

Kommentare: I utilize Denticon daily to run my practice. From daily reports to statements, it is a solid product, especially for the price point. Easily navigable screens. Training videos are an added plus.

Vorteile:

I like how user-friendly the software is. If there is something that you need help with, one of the videos can often resolve the problem. If not, it is easy to submit a ticket, which will be answered quite promptly. I also really like the capability of being able to log on from any location, even from my smartphone, using Chrome.

Nachteile:

I'm not an experienced billing specialist, but I did notice when I was posting payments that there are some quirky auto-adjustments that occur. It seems a little complicated and counterintuitive, but it's a minor issue that an experienced biller would be able to either utilize or circumvent.

Powerful product, excellent customer service

Kommentare: Accuracy with insurance co-pays and minimization of collections has been our primary objective and this software has helped us tremendously

Vorteile:

Denticon allows a small insurance practice to setup detailed plans and reduce collections burden. It cannot give you any more than you put in but tools are available.

Nachteile:

While updates are frequent, there are some important reports that are missing such as for cleanup of unused plans, details of patients who have not been in the office for a period of time, and mass updates for these .. there are some user interface problems for plan setup but looks like they are actively working on this

A very comprehensive package

Kommentare: I've always had good experience with Denticon product and staff.

Vorteile:

I have appreciated the breadth of information this software gathers and the ease in asking for information to do analyses. The help staff have been very timely in responding to questions and finding answers for us.

Nachteile:

The software is so comprehensive I feel sometimes I cannot wrap my head around what is included. I purchase this each month but I need to spend concentrated time to teach myself details about a question I have. Maybe being left behind? Or in other words, maybe having a overview video instead of a specific webinar topic available to the dentists who want to do specific analyses. The monthly cost for this software is at the upper limit of my preferred budget amount, but there does not seem to be an equivalent service anywhere that will match performance.

So glad we made the switch!

Kommentare: It's a very useful tool that let's us function at a much higher level than a small office such as ours otherwise could.

Vorteile:

We'd been longtime Dentrix users prior to this -- leaving that behind and switching to Denticon was by far one of the most significantly beneficial changes we've ever made to our office operations. We would never even consider going back. We have found so many benefits and unexpected synergies in using Denticon -- and it seems like we're always discovering a few more. We are sure that it has been a genuine competitive advantage for us -- making it possible for us to keep-up and even excel in today's rapidly-evolving dental practice arena.

Nachteile:

Sometimes I think less opening of new windows, less clicking through steps might be appreciated (but I understand that a lot of that is due to necessary tracking/documentation for security and accountability).

Denticon is the ideal solution for both the dental professional, and business owner

Vorteile:

Extremely robust software, cloud-based (accessible anywhere anytime), has a deep set of tools for providers, administrators, and online tools for patients. Amazing team support, responsive to requests and friendly. We're a fully paperless office, and we couldn't have done it without Denticon. They're continually responding to customer suggestions and adding new features, and the core product meets all of our needs and more. I also like how well integrated they are with other software (imaging, communications, payment processing, insurance billing, etc). Denticon has a Virtual Business Support service that supports pre-authorizations, claims, and other insurance or other needs (for very reasonable prices).

Nachteile:

So robust that it takes a lot of time to learn. Plan for ample training time upfront with office admin and provider team. There's a comprehensive Help portal, and training, but plan to spend time to get a comprehensive understanding of all the software components. But it's worth it....

Intuitive and Efficient Web Based system

Kommentare: We have been on Denticon for 10+ years and have been able to see many of the beneficial enhancements that they have put out. They have been incredibly thoughtful and considerate of their clients throughout their development. We have converted offices from Eaglesoft, Softdent, and Dentrix. All conversions went incredibly smooth and staff transitioned very well.

Vorteile:

Ease of navigation, reporting, conversion process, internal analytics, task managers for staff, and support. The system is web/cloud based so are able to access our information and imaging from anywhere. This is exceptionally helpful for our central billing office.

Nachteile:

With any patient system, it is imperative to make sure to take the time on the front end in order to get the optimal end results and reporting. This is not a con but something that anyone looking to convert any system would need to be mindful of.

Denticon user

Kommentare: I've had Denticon at my practice for 5 years and have been mostly satisfied.

Vorteile:

What I like most about Denticon is that it's cloud based. Since I have two locations I am easily able to log in from anywhere and work. Another great feature are the updates and improvements within the system.

Nachteile:

One of the least favorite features would be the lack of detailed reports. While Denticon has several, there are some reports that could be improved or added. Denticon is not always compatible with other systems including our x-ray system EasyDent, we were under the impression that a bridge would link the two programs but was not so we have to open each program separately. One of our most recent obstacle is Denticon not being compatible with Solution Reach which is a patient relationship management program.

Dental software

Vorteile:

Being able to have patients book and pay online; on a cloud

Nachteile:

Training new people on it; can’t call people for help. Instead you have to submit a ticket

Our Experience with Denticon

Kommentare: Overall experience has been more than amazing. Great product. My favorite has been the continue support from the Denticon Team.

Vorteile:

The ability to be able to structure and help support the needs of our Operations Team with our Corporate Level Team.

Nachteile:

More Denticon Training for the Doctors when it come to x-rays.

Great PM Software

Kommentare: We've used Denticon for six years, and will continue to do so. The interface, while aesthetically utilitarian, is logical, functional and easy to navigate. The learning curve is very quick for new employees, which is of tremendous value. Most important of all is the prompt, friendly, knowledgeable support. They have the best support team we've ever worked with.

Vorteile:

The Support Team is outstanding. New features and updates are seamless and useful. Great image handling via Apteryx bridge.

Nachteile:

The interface is not as modern and slick as some others, but that is purely cosmetic.

Its easy to use

Kommentare: its easy to learn. I wish it had more interactive capability to click from reports to patients to work on reports easily. Customer support can be better. some time we want to talk to a person to solve the problem instead of opening a trouble shooting ticket, but it is not possible. For the amount we pay per month, we wanted more in person customer support.

Vorteile:

easy to use and learn

Nachteile:

reports are not workable Customer support for software is only available through online trouble ticketing. we pay $ a month and will like to see more in person support

EFFICIENT & RELIABLE

Kommentare: Our office has been with Denticon since the end of 2012. Their software is efficient and is backed-up by wonderful, knowledgeable, friendly support team. They integrate with companies who also gives great service like them. No contract, cloud-based, reliable service, fast support...what else can we ask for more?

Vorteile:

Everthing I said. Great software, cloud-based, integrates with efficient companies, and most of all, their efficient & friendly support team.

Nachteile:

I think the software can have better fonts & looks.

very helpful customer service

Kommentare: ease of use

Vorteile:

Lots of well thought out features, reports well thought out for ease of use! Wish the data could be manipulated like spreadsheets for ease of use.

Nachteile:

interface between this company and credit card company didnt go smoothly. The credit card company blamed me for not entering accounts properly. Patients were charged twice in one month and neither company as willing to help smooth it out. I lost patients because of this problem

The ONLY multi-office software needed!

Kommentare: As our company continues to grow, so does the need for our practice management software. Luckily, the developers at PlanetDDS understand this and are more than willing to accommodate our personal requests to have the software "work" for us. Better communication, better features, more bells and whistles each time they release a new version. Way to stay ahead of the average competition!

Vorteile:

Accessed anywhere in the world! Multiple locations!

Nachteile:

Needing to click on the "refresh" button to update our schedule.

Scale and Plan for success with PlanetDDS

Kommentare: Overall I wished I started using sooner.

Vorteile:

Everything being online and having administrative control and sharing among limitless locations is key.

Nachteile:

Not having the level of search features as Dentrix such as finding patients by address.

Denticon review

Kommentare: Major problem solved was the ability to handle a patient question ,view history, or look at an x-ray after hours from home or wherever I am at a computer.

Vorteile:

I like having the server online. I can access from anywhere, home , phone etc. Also there are no backups needed as it is done by the company.

Nachteile:

Texting capeabilities and group communication with patient base.

AWESOME SOLUTION FOR MULTI LOCATION PRACTICES

Kommentare: WE HAVE USED IT FOR 5 YEARS IN MULTIPLE LOCATIONS. IT IS FLEXIBLE AND CAN BE USED NUMEROUS WAYS TO FIT HOW YOU DO THINGS.

Vorteile:

easy to set up, no software issues to manage

Nachteile:

graphics are not as good as other programs, some features are in strange locations and customizing different features can be a pain because trying to find the right screen to change things can be a pain.

Great Dental software

Kommentare: Denticon provides excellent on the cloud technology for our dental office.

Vorteile:

I love that denticon offered our practice, a practice management software that offered on the cloud access.

Nachteile:

What I like the least is that I have to submit concerns via internet

Easy to use but powerful cloud-based dental software

Vorteile:

Access from anywhere. Easy to use. Multiple office use is a bonus. Saves all patients information without backups.

Nachteile:

Cost for marketing features should be included, with the cost of the basic software. I understand that anything not automated should have an additional fee.

I have been using Denticon for over 9 years and have not planned to change.

Kommentare: Schedule and billing

Vorteile:

Cloud based software allows me to be able to access software from different locations and offices. I like the mobile app to check my schedule.

Nachteile:

Toggling back and forth to scheduler and Xdr can have glitches. Such as restorative chart dropping off.

Dental

Vorteile:

The ease of use is great! Customer service is also great and response is given in a timely manner. The constant updates work very well in our office and make the software easier and easier to utilize. The training videos are extremely helpful and should we need more assistance, customer service is there and very efficient. The reports are laid out good and include all the information needed when reviewing.

Nachteile:

It would be nice if there was a way to update and close a claim in a patient's chart with the press of 1 button instead of having to update and then go back in to the claim and close it.

Not Worth the money

Kommentare: after using it for over 10 years they tippled our monthly fees

Vorteile:

online was something new 10-11 years ago

Nachteile:

some features are not functioning. over the years a lot of promises and nothing was delivered