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Über Frazer

Software für unabhängige Gebrauchtwagenhändler. Frazer macht es einfacher und rentabler, deinen Gebrauchtwagenhandel zu führen.

Erfahre mehr über Frazer

Vorteile:

Regardless of the issues/quirks we may experience, the customer service is second to none. They ALWAYS make sure your issue is resolved immediately and quickly.

Nachteile:

Sync with quick books, dealer proposal form, no square sheet.

Bewertungen zu Frazer

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,7
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,7

Weiterempfehlungsquote

9,0/10

Frazer hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 143 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (143)

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Nutzerbewertungen filtern (143)

Patti
Patti
President in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Frazer is the an important part of any auto dealership

5,0 vor 3 Jahren

Kommentare: Length of time a vehicle is on the lot is easy to track with this software. I am able to keep a reign on floorplan expenses too.

Vorteile:

Ease of use and the customer service area. If you need anything - just call. They are informed and ready to help!

Nachteile:

I would like to not add a new vendor for purchases from an individual. It would be easier if you just had an option to select individual and add information from that screen

Antwort von Frazer Computing

vor 3 Jahren

Hi Patti, Thank you kindly for the thoughtful review and we're glad to be able to help support Modern Day Motor Cars. It seems like you're really making the most out of Frazer, including using our Accounting features, which also puts a smile on our faces. To return the favor, we'd like to let you know that you can now enter a "One-time Vendor" for your bills that should make individual transactions quicker and easier to record in Frazer. As always, you're welcome to contact one of our knowledgeable support techs at 888-963-5369 if you should have any questions.

Kevin
sales and finance in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best Value I have seen

5,0 vor 2 Jahren

Kommentare: The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.

Vorteile:

I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.

Nachteile:

The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.

Bruce
finance in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

under scrutiny

5,0 vor 3 Wochen Neu

Kommentare: software needed updated and help desk took control of our server and took frazer down and when my boss called to ask why they took it down they blamed me

Vorteile:

nothing now overall i was disappointed come on now

Nachteile:

they did'nt accept responesibilty for taking it off and blamed me

Antwort von Frazer Computing

vor 2 Wochen

Hello, Thank you for taking a moment to post a review. We're sorry to learn of your experience. From your feedback, it's not clear exactly what the problem was, and the action taken. Presumably you're referring to Hosted Frazer for which there are remedies to fix a problem. We'd like to hear from you to clear up any confusion and provide direction. Contact Support at 888-963-5360 or by submitting an inquiry at Frazerhelp.com. This will get you to the Help Desk where you can also chat with a support team member. If you wish to send an email you can to help@frazer.com. Thank you.

Chip
Sales Professional in USA
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Full-Featured Package for Small Independent Dealers

3,0 vor 9 Monaten

Kommentare: Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!

Vorteile:

There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.

Nachteile:

Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.

kevin
owner in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software Manager

5,0 vor 2 Monaten Neu

Kommentare: Overall best investment for our dealership. I have told mulitple dealers to get frazer and their add ons!

Vorteile:

It makes doing paper work take half of the time then it used to. You type in their information once and then click all the forms you need and they print right off and all you need to do is sign! I also love the fact you can have the app and check what is in yout inventory from your phone.

Nachteile:

I have no cons on Frazer! It is a great price and you can call and quickly get any issues resolved.

Antwort von Frazer Computing

vor 2 Monaten

Hello Kevin, Thank you for taking a moment to post a review for Frazer. We appreciate your acknowledging the ease of use of Frazer products and the support being provided. Thank you for being a Frazer customer.

MICHAEL
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Why I have used Frazer DMS software for over 20 years

5,0 vor 3 Jahren

Kommentare: I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Vorteile:

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Nachteile:

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

Antwort von Frazer Computing

vor 3 Jahren

Hi Michael, We appreciate your feedback and thank you for the great review! Here's to another 20+ years of working together to help provide the quality software and customer service that independent dealers should come to expect!

Carl
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best software for Buy- Here Pay- Here with the best Support

5,0 vor 2 Jahren

Kommentare: Total Satisfaction and the best service in the software business.

Vorteile:

the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.

Nachteile:

I can't seem to think of any cons. Totally satisfied!!!

Michael
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

FRAZER IS MY RIGHT HAND

5,0 vor 4 Jahren

Kommentare: FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE

Vorteile:

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Nachteile:

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Antwort von Frazer Computing

vor 4 Jahren

Hello Michael, Thank you for taking the time to give us such great feedback. We would love to return the favor by helping make sure your Sidekick app is working properly. Please feel free to call one of our helpful support techs at 888-963-5369 and we will be certain to get Sidekick and your uploads sorted in short order.

Amy
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Every Dealer needs Frazer!

5,0 vor 4 Jahren

Kommentare: appreciate the fast support and very user friendly and affordable!

Vorteile:

the ease of understanding each screen and the reporting

Nachteile:

since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer

homayoon
Manager in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Frazer review

4,0 vor 9 Monaten

Kommentare: Extreamly happy with this product and value.

Vorteile:

Easy to set up and running. Learning is easy and very accurate.

Nachteile:

Selecting input to get the report is lacking more selections.

Betty
accountant in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Awesome product with amazing customer support!

5,0 vor 3 Jahren

Kommentare: I use the software to manage all of our inventory. It also has wonderful integration partners so I can prepare documents and do our indirect lending and credit checks right through the software. I also am able to directly upload pictures and status on our inventory directly to our website.

Vorteile:

This is an outstanding used auto inventory dealer management software. The customer service for this company exceeds any I have seen.

Nachteile:

Sometimes it is cumbersome to find a report, but a call to Frazer usually resolves the issue. They can customize about any report that you need

Antwort von Frazer Computing

vor 3 Jahren

Hi Betty, Thank you for the great feedback! We're glad to hear you're taking good advantage of the various services and features we offer to help make conducting business a bit easier. As always, please feel free to give us a call whenever you need assistance digging up that one report in the multitude of reporting options available, and we will be more than happy to lend a helping hand!

J R
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

10+ years & still COMPLETELY SATISFIED

5,0 vor 5 Jahren

Kommentare: One word: FANTASTIC!

Vorteile:

I had & ran new car stores for 20 years before becoming an independent dealer. Used to pay $1,000 a month for what Frazer does. Of course, I do not need service department, or warranty or factory communications. But, this software does everything I need to sell cars. I never have been disappointed with their service or commitment. There are many more complicated and more expensive providers that are not as easy or complete.

Nachteile:

I wish I had set up the accounting side since day one. I can't figure out to go back or set a new start date for accounting. But, this will not stop me from being a customer.

Marybrigid
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Frazer automotive software

5,0 vor 3 Jahren

Kommentare: Doing tax work is very easy
If you want something specific there are
Hundreds of reports you can run
Always positive. Been a customer for over 20 years. Good company to do business with

Vorteile:

Ease of use. Cost is excellent. Problems solved very quickly. Good employee attitudes

Nachteile:

I don’t dislike anything with the software

Antwort von Frazer Computing

vor 3 Jahren

Hi Marybrigid, Thank you kindly for the generous review and we are happy to hear you find value in using Frazer to help manage your business. We look forward to the honor of providing you with 20 more years of the quality services your dealership deserves!

Tara
Admin/Sales in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Auto Dealer Software out there!

5,0 vor 5 Jahren

Kommentare: Frazer has been the easiest and most affordable software used. It is very easy to use and set up. Customer service is great. Great way to keep track of inventory and customer accounts. Never had any issues. It backs up every day. When my computer recently crashed, it saved all of our data and customer service was able to quickly re install and load everything onto the new computer.

Vorteile:

Frazer has been the easiest and most affordable software used. It is very easy to use and set up. Customer service is great. Great way to keep track of inventory and customer accounts. Never had any issues.

Nachteile:

I would not change anything about this software.

roman
Owner in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All around great product, easy to use, straight forward paperwork

5,0 vor 4 Jahren

Kommentare: Easy set up, easy paperwork selection, clear report.

Vorteile:

Easy to use on day to day operation. Works and syncs with all major dealer portals and platforms.

Nachteile:

sync with quick books, dealer proposal form, no square sheet.

Antwort von Frazer Computing

vor 4 Jahren

Hi Roman, thanks for your great review. We're glad Frazer is meeting your needs! Did you know you can export from Frazer to Quickbooks? You can also send us custom forms that we will add to your forms list free of charge. Reach out to our tech support team if you need assistance setting anything up!

Straub
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

second to none customer service

5,0 vor 5 Jahren

Kommentare: Benifit of having my DMS and my accounting system in one. I have no need for quickbooks

Vorteile:

Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.

Nachteile:

They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.

DONALD
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

FRAZER SOFTWARE

5,0 vor 3 Jahren

Vorteile:

This company has the best support of any company that I have ever dealt with, I have used this program for many many years and have never had any problems.

Nachteile:

Never had a problem in all the years that I have used it.

Antwort von Frazer Computing

vor 3 Jahren

Hi Donald, It's great to hear that you appreciate our customer support since this is something we truly pride ourselves on as a company. Thank you for taking a moment to share your thoughts and we look forward to many many more years of helping you seat folks in the classic cars we all love!

juan
owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

GREAT CUSTOMER SERVICE

5,0 vor 3 Jahren

Kommentare: EXCELLENT

Vorteile:

ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!

Nachteile:

WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!

Antwort von Frazer Computing

vor 3 Jahren

Hi Juan, Thanks for taking a moment to leave your thoughts and we're glad you find Frazer of value and easy to use! While we may not be on the phones in person 24/7/365, our live support hours have been recently expanded to 10 AM-8 PM(EST) Monday-Friday and 10 AM-5 PM on Saturdays. You're always welcome to contact us off-hours as well and we will be certain to get right back to you as soon as possible.

Grant
Owner operator in USA
Automotive, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Frazer is the best bang for the buck for small dealers

5,0 vor 5 Jahren

Kommentare: One man operation and makes all documents and forms smooth and fast with minimal work. Highly recommended.

Vorteile:

Quick to setup forms and print all necessary documents in one click. Enhances productivity on every deal. Used it for years and likely won't switch. Nothing beats it for the price.

Nachteile:

I wish there was a mobile connectivity function. Also wish there was a chat app or way to quickly ask support questions without picking up the phone and calling.

Brandon
Consultant in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for bhph

5,0 vor 5 Jahren

Vorteile:

Fantastic for buy here pay here ability to report to credit bureaus

Nachteile:

Lack of ability to push to dealertrack or route one

Antwort von Frazer Computing

vor 5 Jahren

Thanks for the great review, Brandon! I hope we can help deliver what you're looking for. If you'd like to learn more about our integration with DealerTrack InventoryPro and DealerTrack Marketing Services, or our financing integration with RouteOne, contact our Support team at 888-963-5369 and they will help you set them up.

ABE
OWNER in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VERY GOOD

5,0 vor 3 Jahren

Kommentare: NOTHING BUT GOOD

Vorteile:

EASY TO USE TO ANY BODY NEVER USED IT BEFORE

Nachteile:

VERY PRECISE AND FRIENDLY TO UNDERSTAND HOW IT WORK

Antwort von Frazer Computing

vor 3 Jahren

Hi Abe, It is fantastic to hear you find Frazer easy to use and have nothing but good to say about our product and services. We look forward to continuing to earn your praise and welcome you to let us know if you ever need a helping hand as we are always happy to offer one!

ABIODUN
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

FRAZER - GREAT FOR START UP INDEPENDENT DEALERS - BE WARNED DOESN'T HAVE SERVICE FUNCTIONS

5,0 vor 4 Jahren

Kommentare: My overall experience with Frazer has been great, As a small dealer you need to ensure you are charging the exact anount of sales tax, doc stamps and more plus a place to print your DMV paperwork and Contracts. Frazer does this. I must add, You can use a simple lazer printer instead of the OkiData with the Frazer software.

Vorteile:

The thing i like the most about the software Frazer is that fact that you have an entry level system in terms of cost but your receive a good bang for your buck!

Nachteile:

The only things I dislike about the Frazer software, hard to even say dislike honestly it's just a feature they do not have, owning a service department, there is not a tab to use for customers when they want to service their vehicle with me so I have to use an entirely different platform or software for that.

william
PRESIDENT in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

EXCELLENT SOFTWARE

5,0 vor 5 Jahren

Kommentare: It has been a great asset to my business for years now and they keep improving the software.

Vorteile:

It helps my keep my dealership organized in many ways and at a great price .

Nachteile:

I'd like to be able to export the trade ins before completing the sales .

dan
Owner in USA
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Outstanding

5,0 vor 4 Jahren

Kommentare: Outstanding

Vorteile:

Customers services. This software has truly changed my business, very thankful.

Nachteile:

I wish it had a point of sale for auto repair. It works great for sublet repair. We do some auto repair for customers that we did not sale to.

Keldrick
Owner in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Software for the Used Car Dealer

5,0 vor 7 Jahren

Kommentare: Overall, this is a really great DMS. It has many, many features that are not available at a similar price point from the other DMS's. It has all the functionality you need to easily run monthly and annual reports to submit to your accountant. There are only 2 things that could make this software the best that I have used. 1. The ability to run the software on a Mac, without using a virtual matching like Parallels. 2. This software would be so much better if it were web based. This would allow better integration through all your devices.