Book King

Book King Bewertungen

von Pacific Tier Solutions

Thrilled with Book King's Solution & Staff

Bewertet am 23.1.2020
Laura F.
Manager
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The experience working with Book King has been phenomenal from start to finish. Our sales representative, [SENSITIVE CONTENT HIDDEN], was knowledgeable, personable, responsive, and patient. Our trainer, [SENSITIVE CONTENT HIDDEN], has also been amazing and instrumental in helping us acclimate to the system - we were up and running within days of purchasing the product.

Vorteile: - Has many of the functions we requested
- Ease of administrator use
- Ease of user use
- Great value for the product benefits
- Developer updates based on client requests

Nachteile: None thus far. * Any small issues we've had were/will be addressed by the developers

New to Book King software (since last fall) we typically really like the product but are learning.

Bewertet am 4.5.2018
Helen W.
Aquatic Co-ordinator
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: relatively easy to use
excellent customer service
CANADIAN COMPANY :)
Nice invoicing
clean receipts/invoicing out to our clients.

Vorteile: the Scheduling, invoicing, pos set up and system. invoices are clean and easily read. online service for clients is excellent. the customer support is phenomenal. We really like to be able manipulate the contracts to reflect which facility an organization booked in the billing portion. We are hoping to see the bridge between rosters and red cross worksheets. We also hope it will bridge with Diamond software for accounting soon as well. I think the product, overall, will provide a better bang for our buck. already ahead of activenet in leaps and bounds with customer service aspect. Really really like that it is a Canadian company.

Nachteile: cannot see program totals at a glance (have to go into each class individually) For me, having used activenet for a long time, hard to get used to navigating Booking especially when I do not use it as often as I used to. Problems take a bit longer to fix based when their developers are available to fix the issues.
(waiting several months for our card printer alignment problem to be fixed)

Love it!

Bewertet am 7.1.2019
Nadine N.
PHI/Educator
Gesundheit, Wellness & Fitness, 10.001+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Book King has helped us provide more training and more convenience to our students. Most students are able to easily register for our courses without help from any staff, saving lots of time, frustration and money. Also, students can register at their convenience rather than waiting for our business hours. The software is very intuitive and course set up is simple. However, any time I have required support, someone was available to provide help right away.

Nachteile: There are some set features that we would love to be able to edit. For example, we don't use "Seasons" and would like to change to "Year".

Book King is Nice!

Bewertet am 20.8.2019
Stephen B.
Author
Elektrische/elektronische Fertigung, 2-10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, it's good but to be a great, it needs to be flexible.

Vorteile: The best part of this software is simplicity! Anyone from starter to pro can use this program.

Nachteile: There should be a drop down feature for auto-refill the filled data on the page.

Works well

Bewertet am 2.2.2018
Les Q.
Parks & Recreation Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis

Vorteile: easy to access, easy to learn, easy to use - overall we have not had any problems with the software, the support has always been quick, have worked with us to add features, and added the pos portion.
Support staff has always been friendly and are readily available when a problem has occurred. They do an excellent job!

Nachteile: does not have all the functions I would like to see, would like to be able to print a daily page for the staff which is easily read and has the entire day - we have block bookings so the teams and times for the block bookings do not show up.

Easy to Learn, Easy to use - Perfect!

Bewertet am 13.6.2016
Bradley H.
Manager, Information Technology
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We're in our second year with Book King after moving from a manual system that was clunky and awful. Book King gave us simple to use membership management, program registration and facility booking software with payment integration all in a single platform. Financially it was a huge win for us - We were able to cut down staff scheduling while increasing and leveraging online booking and registrations. Our customers are happy & our staff are happy with the easy to use software.

Vorteile: The few times I've had to contact customer service regarding an issue they've always responded back within the hour.

Antwort des Softwareanbieters

von Pacific Tier Solutions an 13.6.2016

Thanks Bradley!

My experience with Book King has been fantastic. Their staff is amazing

Bewertet am 7.2.2018
Tracy H.
Manager of Parks & Recreation
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has helped with our scheduling, invoicing, and registration for our recreation facilities and programs.

Vorteile: It is very easy to use and has helped with our scheduling and registrations so much. It has streamlined our scheduling process in that we only have to input our schedule once to have it displayed online.

Nachteile: There is no ability to do more custom displays for online scheduling. We would like to display our schedule on tv's in our lobby but have only one option for display.

Scott Seaman Sports Rink

Bewertet am 7.1.2019
Sean M.
Manager
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Book King has been a very important component of our facilities operating model. The ease of the software and the customer support are second to none!

Vorteile: The ease of the software was a definite plus when we made the decision to sign on with Book King!

Nachteile: Very happy with the product and I have never experienced a negative issue in 5 years!

Bookking software

Bewertet am 3.1.2019
Dan K.
Director
Staatsverwaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall excellent value

Vorteile: It can handle what we need it to do.

Nachteile: Changing the start date for a single season of programming, must be done individually for each program, no option to select all. Also, adding a fee based service to a reservation is tedious.

Great Customer Service in both Tech Support and Training

Bewertet am 2.2.2018
Michelle M.
Scheduling Administrator
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The ease of use and training staff to use. The upgrades that are continuously being done to improve the system

Nachteile: The times that we have either had a lag in the system during a peak registrations. Other than that can not think of anything else.

Book king Software Review

Bewertet am 13.6.2016
Sheldon A.
Aquatics Manager
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Customer service and support sets Book King above and beyond. Constantly trying to improve and be better. Use feed-back from customer to improve the product.

Vorteile: Simplicity. Anyone from beginner to advanced can you this software.

Nachteile: Like to be able to type a little less for changing course dates or when they are all the same. Not a major issue

Antwort des Softwareanbieters

von Pacific Tier Solutions an 13.6.2016

Thanks Sheldon!