ProSolutions Software Erfahrungen

This was the first software I used in the beauty industry and it's still my favorite!

Vorteile:

This software was the easiest to use! It was easy to train new employees, implement new services and report on anything and everything.

Nachteile:

We stopped using this software simply because we were moving to a web based software because we felt it better fit our needs at that point. I understand they are now web or cloud based.

IT Manager Recommending Transcend Software

Kommentare: I'm the IT Manager for a 350+ room hotel with a fulls service Spa, Salon & Fitness Center. We've been using Prosolutions Spa retail, booking & membership software for approximately 8 years now, first in it's original Prosalon iteration and now in the latest Transcend version. Over the years we've looked at several other pieces of spa software, and while most of the properties in our brand have switched to competitors software, we've been lucky enough to hold out and continue using the Prosolutions software. Functionality is full featured and easy for spa desk agents to begin using without any prior experience....I do have some problems with missing functionality related to dual databases on the same client computers (hence the 4 out of 5 stars for "Features & Functionality" & "Overall Quality"), but this is a unique issue that is not likely to occur for most companies using the software. Additionally their recurring membership billing software has been developed and then revised & adjusted over the past few years, to the point that it's now very stable & easy for our Spa Manager to bill our 300+ Spa members every month. Overall it's well featured, and most importantly they've really stepped up the credit card processing by partnering with Mercury and enabling EMV debit/credit card processing fairly quickly, so customer can utilize chipped cards with a handheld pin pad. Additionally, they've increased the methods by which you can reach their support department. You can now get a hold of them via telephone, email or internet chat. The internet chat feature is especially useful, as they are quick to respond to a new chat session. I still don't appreciate the early closing of support on Fridays, but I'm sure they have their reasons for this. Overall the current version of the Transcend software is in my opinion, the most stable and feature packed software that Prosolutions has offered, and I'm going to continue using it in my Spa, Salon, & Fitness Center!

Owner

Kommentare: I have always had good service with Pro.

Vorteile:

10 or 12 years ago, your Company was our 1st Salon Software, I liked just having the Appointments and Products on the Computer.

Nachteile:

Its Funny that I got this Review I was just telling my reception girls it seems like there has to be an easier more fluid Software on the Market. I feel like there are too many steps for a lot of things, you have to go to one place for a certain Inventory Sheet and other place for Add or Delete Inventory, I just feel things could be simpler NOT having to open so many different areas and I feel like the client booking steps could be much easier.

Software We've Used for Over 10 Years

Kommentare: I've been with this company for over 12 years of business and I haven't moved away for 3 reasons. The first is that the software can do so much that I don't even use everything it can do. The second is the support is really good. Like any software, it has problems but they have 99.9% of the time been there for me when I needed help and they even have Sat hours which is a plus. And the .1 where I didn't like what happened, they made changes to address this so kudos to them. The third reason is that I have looked at their competitors and as of yet haven't found any that could do what they do for us. So long as they keep this up, I figure we'll stay with their product.

Vorteile:

It has the ability to handle multiple types of spa scenarios from membership and loyalty programs to packages, standing appointments. One of the best features it has is the ability to preprocess a client prior to and put the transaction on hold. We like the reporting and the confirmation functionality.

Nachteile:

Online gift certificates could be smoother and the set number of users per subscription requires that I delete an old employee prior to being able to add a new one.

Works well

Kommentare: As with any software, there are always pros and cons with any software. Each business has different needs so it helps to make sure that the software fits your individual needs.

Vorteile:

We have had this software for 14 years. We like that it is continually updating and staying up with social media changes. Overall it has been a good fit for our practice. Their on line chat support is outstanding.

Nachteile:

We would like to see an EMR feature and photography capability for our before and after photos. I would like to see more advanced marketing features and text messaging options.

Honest feedback

Kommentare: We have been with Pro Solutions from 2003 and it has been a rocky road at times. There have been years of good support and bad support. The company has transitioned from a full purchased license to a small fee based support to an expensive based package. It now is based on number of operators and as our industry changes its difficult to constantly change within the operator parameters.

Vorteile:

Access to the program from my PC at home allows looking at the schedule for the day, comforting to me that I know what my day’s activity is going to be. Also like that I don’t worry about the software being corrupted by being on my office pc

Nachteile:

Not easy to learn features by a click of a button. Don’t know how to fix missed information from previous days. What to have a help answer by typing in the issue/problems in a question box at any time.

I just want to personally thank all of the live chat agents.

Vorteile:

The live chat agents are ALWAYS quick to respond with detailed answers so I can complete the tasks at hand at our company. It is such an incredible part of this software and has made the process of learning the software much easier. Whenever I am unsure how to complete a task or want to double check if I'm doing something correct, I can just ask and get a response within minutes. The best part is that they are fantastic and personal human beings that respond, not some pre-programmed robot responses. It is always personal and appreciated.

Nachteile:

I think there is a lot of clicking that needs to be done when completing tasks. I think there could be easier ways to get things into the system without having to double check repeatedly if everything is clicked.

Review

Kommentare: Customer service is superb! They always our calls efficiently and resolve our issues without any problems.

Vorteile:

It is easy to use and very efficient. I like that it offers Darci and other tools and strategies for marketing purposes.

Nachteile:

The mobile app, it is always crashing and it is intended for our staff to be able to access their books easier, however it never seems to work the way it is intended, so our staff is not comfortable using it to book as they think it is not reliable.

Salon Software

Kommentare: We had this software for over 12 years. It was very consistent and never had a problem with crashing or any glitches at all! Online booking and many other features make this software a go to for salons and spas.

Vorteile:

Tech support is amazing. Many detailed reports can be generated and the ease of booking appointments is a plus.

Nachteile:

With all of the reports there are some very important reports that you cannot do. A few bumps in the road over the years.

Long Term Reliability

Kommentare: Great.

Vorteile:

We have used Prosolutions for 15 years and every time we've researched an alternative, we have decided to stick with what we have. Their support people are reliable and stable over time, and our system works.

Nachteile:

Some things can be more elegant and intuitive.

ProSolutions Review

Kommentare: What I like about this company is that the owners are involved and actually talk to clients.

Vorteile:

Once we learned how to use it, it was no hard to run day to day. It keeps track of a lot of info so that is good for marketing.

Nachteile:

It was a little hard to learn all the features. We still don't use everything.

Easy to learn - easy to use - won't ever change

Vorteile:

Great customer service. No matter how small of a question I have, They answer me quickly and do not make me feel foolish for asking.

Nachteile:

There are a few glitches in the software that could be handled. But when you find something, just tell them and they will look to see about repairing it for the next update.

Customer support

Kommentare: They help me with all my needs. Inventory is easy. The software keeps up with all the book work (my biggest dislike) and I can be a great hairstylist. I can give more of me to my clients without the headaches

Vorteile:

Customer support is fabulous. They have all my needs covered

Nachteile:

It is not as easy to use on my iPad. That is the only negative I have.

Software is great; excellent for Spa and Salon Use, great customer service and price points!

Kommentare: Reports, Analytics, Management, Inventory for Retail and Back Bar products, Sale Management

Vorteile:

Love the features and functionality, its endless! From managing reports, operators, client profiles, membership programs, this software has it all. We LOVE the new Cloud feature, waiting on the Paired APP artwork and cant wait to get started with that!

Nachteile:

The way the email blasts are set up. And not enough marketing templates to use for "spa" or "salon".

Good Program

Vorteile:

The pros of the software are: booking appointments, multiple reports and time clock function.

Nachteile:

The cons of the software are: it is a bit outdated - it takes many clicks to finally get an appointment booked.

Prosolution has made it very easy for our staff to learn and is very organized

Vorteile:

We like that we have the ability to chat with the customer support team whenever we like and they are always willing to help us find a solution to our problem as quick as possible.

Nachteile:

Sometimes I wish there were easier ways to find things on this software, but like I said, the customer support team is always willing to help us.

I have used them since 1998, and they have been great!

Vorteile:

the software has kept up with the constant changes in our industry. I was not a computer person, and was scared to put everything on a computer and not a paper book. Prosolutions has been great at walking me thru everything and making me comfortable with it.

I have had great experience

Kommentare: I use it for everything

Vorteile:

I love how much the software does...all of the functions...I love the support team so that I can get help

Nachteile:

That it does everything and I don't know how to use all of the functions of the software...There for sure needs to have a manual on the how to for the complete system!

Fast and easy

Kommentare: Function and processes were at a stand still cause of computer issues. Prosolution techs were fast and easy to work with. All was restored and all other questions were answered fast with polite and simple ease.

Vorteile:

everything has it's place, titles and subcategories easy to follow

Nachteile:

Icons changed something to get used to.

Software review

Kommentare: none

Vorteile:

ease of use ,,,quality of reports and ease of integration with QUICK books

Nachteile:

the glitches every time they roll out a beta the lock ups are more frequent

Great company

Kommentare: Staff always willing to help
Easy to use

Vorteile:

Ease of use People always willing to help

Nachteile:

Not being able to use any credit card company

As an independent contractor for 17 years this spa program does all the hard work for me.!

Kommentare: Gained knowledge about my retail vs sales percentages. Setting goals for myself and client retention

Vorteile:

So easy to use booking appointments, reports, goals setting, retail inventory, client history and mostly repeating appointments for the whole year !

We love ProSolutions software!

Vorteile:

It is very easy to learn and use. It keeps track of our productivity, formulas, client retention and so much more.

Nachteile:

There are a few improvements that could be made with the appointment scheduling part of the program.

Easy to use

Kommentare: I love working with Prosolutions Software. It has been one of the easiest programs to learn its so simple even my 8 year old daughter can book appointments for me.

Vorteile:

easy to learn

Nachteile:

The E blast options , I wish the had more options to add to them.

Pro solutions review

Kommentare: I like how I am able to do everything from booking appointments to doing payroll. Very accurate and precise.

Vorteile:

It's easy

Nachteile:

Being in Canada we are charged in US dollars for you this service.