DialedIn CCaaS Erfahrungen

From the initial phone call I knew I was making the right choice moving to ChaseData.

Kommentare: Made my call center much more efficeient

Vorteile:

Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Nachteile:

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Diving into Dialed In CCaaS, a cloud-based contact center solution that’s been making waves.

Kommentare: I want to share my experience with Dialed In CCaaS.
So, I’ve been using it for a 9 years, and I have to say, it’s been quite a journey.
First off, the setup was super easy. I was able to get everything up and running in no time.
The interface is user-friendly, which is a huge plus for someone like me who isn’t a tech wizard.
One of the standout features for me has been the call quality. It’s crystal clear, and I haven’t had any major issues. Plus, the integration with other tools I use has been seamless, which makes my life a lot easier. Customer support has been pretty solid too. Whenever I had a question, they were quick to help.
Another thing I appreciate is the flexibility it offers. I can scale up or down depending on my needs, which is great. Overall, I’d say Dialed In CCaaS has really met my expectations.
If you’re looking for a reliable CCaaS solution, I’d definitely recommend giving it a try.

Vorteile:

I want to share my thoughts on Pro for DialedIn CCaaS. First off, I really appreciate how user-friendly the interface is. It’s super intuitive, making it easy for anyone to jump right in without a steep learning curve. Another thing I liked is the flexibility it offers. You can customize features based on your team's specific needs, which is a huge plus! The call quality is impressive too; crystal clear connections make conversations enjoyable. Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity. Oh, and let’s not forget about the customer support! he team is responsive and genuinely helpful, which is always a relief when you need assistance. Lastly, I found the reporting features to be quite robust. They provide valuable insights that can help improve overall performance. So, if you’re considering a CCaaS solution, Dialed In definitely has a lot going for it! That’s my take on it

Nachteile:

Con: The only thing I would like to see in the future is a notepad or an area used for individual purposes.

Chase is bad

Vorteile:

Nothing please if your reading this. Do Not Use Chase

Nachteile:

I wish my company would use a different soft phone. Chase is making me lose money

Frost Review

Kommentare: Overall it was very user friendly and easy to use. I made quit a bit of money using the software for sales.

Vorteile:

I liked how you could disposition the calls easily and efficiently. I also liked how the calls were all recorded.

Nachteile:

I didn’t like the fact that customers I called, when they would call back they would be rerouted to random salesmen on the dialer and not rerouted back to me.

ChaseData is a cloud-based contact center platform that offers a range of features to manage and str

Kommentare: ChaseData CCaaS is a call center software that operates on the cloud and offers several features including inbound and outbound call routing, call recording, real-time reporting, and analytics, among others. Users have had diverse experiences with the software, with some appreciating its simple interface and effective handling of calls, while others have complained about its limited capacity for customization and occasional technical problems. The suitability and effectiveness of the software will ultimately depend on the specific needs and preferences of each business.

Vorteile:

According to user feedback, ChaseData CCaaS software has several features that users have found helpful. These include an interface that is easy to use, the ability to record and monitor calls, real-time reporting and analytics, and the capability to handle high volumes of calls with short wait times. However, it's important to note that the usefulness of these features may vary depending on individual preferences and requirements.

Nachteile:

ChaseData CCaaS software has been criticized for several issues and limitations. For instance, new users may find it difficult to use due to its steep learning curve. The software may also experience occasional technical glitches or bugs, which may affect its performance. In addition, limited customization options are available with the software, and it may lack some of the advanced features found in other CCaaS solutions on the market. However, it's worth noting that these criticisms may vary depending on individual experiences and preferences.

Amazing functionality + Efficent

Kommentare: Overall very smooth. The software is never lagging, calls are usually very smooth and very efficient with this system versus previous that I’ve worked with.

Vorteile:

The unlimited functionality and navigation. Everything is perfectly implicated and easy to access even in the most rushed situations.

Nachteile:

The only issue I have is when sitting in disposition and I get a transfer call. I have to disposition before I can accept the call or else it will drop. I make the mistake of not disposition if, accepting the call and it automatically drops the call.

Would highly recommend to other call centers

Kommentare: Overall, working at my company. Using dialedin is a non-complex program to follow. And super easy to use. Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better. That being said it’s a well put together program for company’s to call customers and get business in the door using it.

Vorteile:

The thing that I like most about DialedIn CCaaS is that the leads are super easy to follow, and detailed. Along with them being easy to disposition. If the program ever crashes it’s an easy reboot the program fix

Nachteile:

The thing I dislike is that some lead have names blank , or no names at all. Making it hard to contact my lead on the screen

DialedIn review

Vorteile:

The connection stays strong through the violent south FL storms

Nachteile:

Nothing bad about dialedin. The best dialer I have ever used

My experience

Kommentare: My experience has been great so far with no found issues

Vorteile:

It never disappoints. The very efficient and suitable for any call center organization

Nachteile:

Honesty it performs perfectly and barely disappoints

Would recommend this software

Kommentare: Very easy to use and it quick to connect

Vorteile:

Very manageable for me to get on the phone.

Nachteile:

Nothing just good service and I would recommend

Two+ years as a new business.

Vorteile:

How simple and easy it is to learn as someone with no previous knowledge or training. Our company is new, and our barrier to entry was made drastically easier by using DialedIn. I can't stress this enough.. I was a Chef for over a decade, and in under a year DialedIn has allowed me to become an expert on their software. If that doesn't speak volumes to how dedicated this team is than I don't know what will.

Nachteile:

Mistakes happen where ever you go. The amount of mistakes I've had under DialedIn's supervision is again drastically lower than my experience with Five9 or Convso.

Excellent customer service

Kommentare: It was great I talked with [sensitive content hidden] and they are great agents.

Vorteile:

The customer service is great. People are friendly and they are able to help

Nachteile:

Issues with SMS and login. I was having issues logging in and sending out SMS

Great software, and top notch customer support!

Kommentare: It has made our daily tasks and goals easier, quicker, and affordable.

Vorteile:

This software is not only affordable but able to do all the tasks we need to help our business succeed. Even in the off chance it's missing a function, I was able to contact Chase directly and their programming team was able to implement many of our suggestions to further increase how well it works for our company. The support team has been nothing but helpful, willing to take time to walk each of our employees through the process of installing, or using, the software. They pick up the phone within seconds, no 15 minute queues. They give you their phone extensions so you are able to speak to someone on a constant basis making it easier for you, and them, to get through the problem quicker. We have tried other dialing software, and nothing has compared to the ease of use, and support we have gotten from Chase. Overall it's been more than just a business transaction, it's been a partnership with Chase that we plan on using from here on out!

Nachteile:

Once in awhile you will run into a few bugs such as disconnecting or a button not working as intended, but even in those cases the support staff is quick to pick up the phone and help/fix your problem.

Better than Five9 or Spitfire!

Kommentare: I've used 2 other comparable predictive dialers, Five9 and Spitfire. Also, I'm the systems administrator so I'm the one who has had to implemete each of these systems. Chase Data BY FAR is the best dialer I've used and my salesman feel the same way. Mainly for its simplicity. Five9 has more reporting options, but anyone who knows how to use excel doesn't need to have to deal with them. Five9 isn't bad, but this has run much smoother. And then spitfire... well, spitfire is just a pain in the cash. Way too expensive to buy and to run month to month. The simplicity, functionality, ability and the overall appearance is quite simply perfect. The set up was incredibly fast, but there's also plenty of room for tweaking if you wanted or felt like you needed to.

Vorteile:

I LOVE how well I can monitor my reps. I can see a live feed of what's on there screen if I need to, listen to calls and do all my coaching from my computer during the sales day. The predictive dialer does a great job at handling calls, keeping my drop rate low but also keeps the calls running fast. #1 pro is the auto boost, which means that you can set it up so that if your calls aren't coming in fast enough (outbound) then the system will automatically boost the number of lines calling out depending on your settings. With spitfire, you could set it to drop rate or call ratio, but I burned through A LOT of leads, no, THOUSANDS of leads with both spitfire and Five9 because I had to manage it myself. With this dialer you DO NOT have to babysit the speed, it runs as fast as you want it too automatically, not too fast and not too slow depending on how you want it to boost it. Seriously amazing!

Nachteile:

The default caller IDs had a weird caller id name, so I recommend if you're doing the trial to come prepared with your own numbers (you can put in whatever numbers you want, just like on Five9 or Spitfire).

Excellent Call Center Software

Kommentare: I have been in the call center business working for several large contact centers as a Call Center Manager and later as a consultant for the contact center industry.
I have used premise based systems from the likes of Aspect & Interactive Intelligence and recently for the past 3 years started to use hosted solutions like ViciDial , FIve9, and some of the others. We where having many problems with Hosted Solutions and were thinking of moving back to a premise based solution until one of my colleagues had mentioned to me about ChaseData out of Florida. We gave ChaseData a try 6 months ago and after about a week while trying to get it optimized to our needs I can only say this product is truly amazing. Here are my reasons. Its very powerful with predictive dialing , inbound call handling and prioritizing as well as their reporting and list management features. Secondly, you can customize it the way you want. It was easy to customize for me at least since I am in the business, and last but not least their call quality and the responsive speed of the software especially for the agents is excellent in my opinion. I can only say they have a very good product and something I would highly recommend to others looking for a effective and very robust solution for their contact center needs. To the Tech Team at ChaseData Great Job ..!

Great service and awesome people to work with. Would highly recommend to anyone looking for service!

Vorteile:

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Nachteile:

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Customer service is excellent

Kommentare: Customer service is phenomenal!!! Any time I have an issue two of the customer reps are always there to help me resolve any issue I am having. They always have a great attitude and are very courteous. I speak with one of them at least twice a week and she is amazing. I would highly recommend this system to anyone in this industry based solely on how well they treat their customers.

Vorteile:

My favorite part of this system is the customer service.

Nachteile:

The only thing I don't like is that I can't see how many calls each agent has on the live dashboard.

Love This!

Kommentare: The customer service team is top notch. They will always go above and beyond with my requests and are always happy to answer any questions I may have!

Vorteile:

Easy to useEasy of updates Customer Service

Nachteile:

None. I just want more training so I can feel more confident.

I highly recommend Chase

Kommentare: I use it every day. It really helps with training my agents.

Vorteile:

It allows me the ability to monitor all my agents in real time. From screen sharing to monitoring. I love the fact that I'm able to use Coach mode to speak with my agents mid call without the client hearing. Making sure I don't disrupt the call.

Nachteile:

Occasionally when using external speakers you have to log out and back in.

Great Customer service

Kommentare: Working with [SENSITIVE CONTENT HIDDEN] he always makes my experience easy and enjoyable.

Vorteile:

Quality of sound is awesome and very friendly to use.

Nachteile:

Everything is above and better then any other Dialer company

We have been a Chase Data Call Center Customer since 2002

Vorteile:

We have been using Chase Data Corp's Predictive Dialer since 2002 (13 Years). We had their Premise Based system at several locations ranging from 5-Users to 125-Users. The users loved the product because of the intuitive Interfaces and Quick Dialer Administrator and Agent training. We have been using the Cloud based systems for 5-years and it has been absolutely fantastic. We have gone months without having to contact the Technical Support Department and it is usually a functionality question. The product is very easy to integrate into your existing systems.

Nachteile:

We don't have to call much but sometimes we have to go through several levels to get a Senior Tech. But the important thing is that they always answer the phone and always get back to you in a efficient manner

Great dialer & essential for call centers

Kommentare: Overall, ChaseData Call Center works perfectly and we couldn't be happier with the results we got thanks to it.

Vorteile:

User interface is simple and efficient. Awesome aftermarket support team. We can customize the platform to however we need it to be.

Nachteile:

It is highly recommend to check first with internet provider whether they can handle the high bandwidth ChaseData Call Center uses. Self help options for other features could be great. This will make all users familiar with each tools.

Use of Chase Dialer

Kommentare: Great tool to use to communicate with patients

Vorteile:

Easy way to connect to patients and clear communication

Nachteile:

System sometimes logs off on its own and you won't know unless you look at the screen

Get dialed in!

Kommentare: My overall experience is great very easy to use efficiently.

Vorteile:

I like the ability too make calls quickly.

Nachteile:

My return calls don't come directly to my desk.

The best customer service tool

Kommentare: I been using it for a year, they upgraded it about 6 months ago and i notice it works faster with zero crash

Vorteile:

It manages the calls quick and efficient and it doesnt take too much RAM space

Nachteile:

I wish we can enable a feature to do 3 way calling and also be able to change the theme color