Über Blackbaud eTapestry
All-in-one-Lösung für webbasiertes Spendermanagement und Fundraising, die speziell dafür entwickelt wurde, dass gemeinnützigen Organisationen in kürzerer Zeit mehr Geld sammeln können.
The layout is very user intuitive and easy to understand. You can truly dive in and really get a huge bang for you budget almost immediately.
Moreover, at the time, it did not integrate well with other systems we were purchasing.
Nutzerbewertungen filtern (214)
Good management software
Kommentare: We use this as our primary data storage system. It talks to our database view very well.
I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.
Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.
Kommentare: We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.
We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.
Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.
Very detailed product that I'm always finding new options in.
It can be customized though it is a little bit of a learning curve since it is set up more for businesses and harder to get things figured out for non profit.
The complexity of trying to make quieries to then have to create reports and the amount of time that is lost trying to figure out what one of the many steps made it not yield desired results.
Good for Database Management, Poor Communications Tools
Kommentare: I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.
Entire system is very easy to learn no matter the experience level Managing donor records and online gifts is very easy Reporting and query tools are easy to use even for those without a lot of experience building queries clean, user-friendly interface excellent customer support simple data entry & gift processing online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design easy to mass import records
expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using
In Betracht gezogene Alternativen:
Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime
Kommentare: Exceptional experience and would recommend to all that are searching for a donor software system.
Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility.
We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be.
New to eTap, not to CRM
Kommentare: Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.
I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.
The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.
In Betracht gezogene Alternativen:
Great Tool for Tracking Donors
Kommentare: I really like eTapestry for donor giving and cultivation.
It was easy to use and track giving and donors over time.
Grant tracking could be a little easier to navigate.
We use this software to manage the donors, supporters, volunteers, etc. for our non-profit.
Kommentare: It a good, basic tool for housing all of your client, customer or supporter contact information and activity.
Its an inexpensive way to manage donor and supporter activities. It also allow us to bulk email and communicate to our audience. We can design a nice email with graphics and it is fairly easy to set it up and send it out.
It is a little clunky in that the categories and drop-downs aren't customization. You basically have to get with your team (or those responsible for entering data) and decide how to use their established categories to fit the data you want to collect in order to have it be consistent for each person's information that you enter.
Hard to use but has all the bells and whistles
Kommentare: We liked the software for a while but the more our business grew, the more eTapestry because a pain as the interface was very old and hard to use for people that aren't technology savvy.
The software had a lot going for it because it had all the bells and whistles that you want, including ability to find out someones net worth, donations at other places, etc. The plus side about it was that you could easily put someone into the system and instantly send them a thank you email without more than a few clicks.
It was very difficult to run reports as there were so many moving parts to get them to come together.
Hasn't been updated since 2006, not worth your time
It's cheap if you're a small non profit.
Blackbaud will sell you on products but won't deliver. Don't expect to get much out of eTap other than a headache
Great Price, good functionality, limited ease of use
Kommentare: Overall, it's a good program for the price we pay, but if it was any more we would change to a more user friendly system. The most important thing with eTap is to make sure that you have an employee who is familiar with database administration otherwise it is very easy within eTap for data to be misrepresented. In summary, if you don't have a big budget, it's a good way to get your feet off the ground, but I wouldn't look at it expecting a 5+ year/long term solution.
First of all the price for our organization is fantastic, after shopping around for a new database management system, we have found nothing close to what we are currently paying. eTap has decent functionality after you learn how to use it; once you master the basics, it has the flexibility to store just about any data that you need as long as you are willing to get a little creative in how you organize the data. The ability for the data base to be directly integrated into our website and Quickbooks is also a great feature that minimizes potential lost memberships and corrupted data.
The hands down most frustrating part of the program is that you can't have multiple tabs open within the same browser with eTap. In order to have eTap open on two different tabs, you must use a different web browser and a different login ID, which becomes a complete and total pain. It is also not the easiest program to learn and train new people on. Often we want volunteers to work on data management for us but that is really only possible if the volunteer or intern is with us for at least three months so we an spend the time training them on the program.
eTapestry - A medium weight solution for Donor Management and Receipting.
Kommentare: I have been impressed with the solid support team eTapestry has. The online chat has been very helpful to me, and the specialists I have chatted with have always been knowledgeable.
eTapestry has lots of power to get things done. It is cloud-based, so there is no need for the user to worry about upgrading the software or backing up the data. Queries are very easy to produce, and exporting the results in reports, PDFs or excel is a snap. You can design your own forms so that your website can talk to eTapestry easily. eTapestry works equally well on desktop computers, tablets and cellphones. This is very helpful for fundraisers who are on the road.
If you are downsizing from a more robust package such as Raiser's Edge, be prepared for a loss of flexibility - for example, queries in eTapestry lack some of the power that Raiser's Edge has. When comparing what you get "out of the box" with some other solutions, you will find that in order to keep costs down for the average user, eTapestry is very basic. To add in eCommerce, donor logins, advanced email, etc these are available, but as an add-on pricing. This can make it more expensive than other products that have all these features to start with, so you should be aware of what your real needs are before committing to eTapestry.
eTapestry: simply the best product out there
The eTapestry system is by far the best we've ever used. There are many things to like including: the dashboard with its sophisticated look that integrates all of the important information in on place, which makes it simple to focus on important things like delivering programs. Our old system didn't work well, especially when we needed to pull information from it. Reporting in eTapestry is quick and it looks really professional. So far, everyone we've had to provide information to, such as accountants, counselors, and so forth, are really impressed with how the information is presented to them. Last but not least, the diy forms are a godsend. They've raised us to a whole new level in regards to our tax receipting, registration forms, and mail outs! Perhaps the greatest thing we've enjoyed using eTapestry is the caliber of service we've received from every member of the team.
So far there's nothing we don't like, but I do have some suggestions. First of all, for the diy forms, we are using one for program registrations that have a fee - the donation form seemed to be the best fit. It would be ideal for us if we could either change the wording from "donation amount" and "donation frequency" to "payment amount" and "payment frequency", or provide us with the options for wording because we don't want those who are registering to be confused about the fee because it's not a donation. Secondly, in the diy forms, where we have multiple options for users to check off, it would be ideal if we could create columns so that the form isn't too long. Finally, because we are using some of the diy forms for program registrations and we deliver programs to families, it would be ideal for us if we could have a form where participants could put in the names of their family members and those names would generate separate constituents in the database. For instance, a mother signs up for a program with her two kids. All have the same contact information, but the health information is different for all three. Currently, people have to do the form several times - once for each family member.
Great Donor Software
Kommentare: The support team at eTapestry is very helpful and having live chat is great. eTapestry has freed so much of our time and helping streamline our processes.
Easy to create user defined fields to fit the needs of my organization. eTapestry is a great tool for volunteer tracking, event tracking, donation tracking, and in-Kind tracking. Having one tool for all of those categories is very helpful.
Queries and Reports are not the easiest to pull. I know that the queries can do so much more - but they are the hardest to manipulate to get the information needed for reporting purposes. Also - it would be nice to have some way to assign users their city specific donors. As we are in multiple cities - the user access is very limited. It is almost either they can see and do everything or not do anything. There needs to be more user categories. And as we expand to other cities - I don't feel like eTapestry grows enough with us.
ETapestry for NonProfit
Data conversion from ResultsPlus was excellent. The specialist worked with us to make sure all the data was correct and matched or improved upon how it was organized. The process also helps you become familiar with the software. So, once completed, we were able to start using without much disruption. We've been successfully using it for over a year. Overall, it is user-friendly, with great support. Our account manager is wonderful and helps with issues/questions; checks up from time to time. Online resources/tutorial great and help navigate some of the learning curves with reports, mailings, etc.
We got an odd impersonal e-mail with a link to view our invoice.It would be nice to be able to pull it up online via our Blackbaud Account Site. Support was slow when we had a question with invoice and not easy to manage/review. Not the best for e-newsletters - it's a little clunky to design with limited templates. We stayed with Constant Contact, but there are good integration features with eTapestry.
An Investment for Growth
Kommentare: This review was solicited by eTapestry's marketing department.
I appreciate that the product is part of Blackbaud's empire of services for the sector, so you can assume that much of the functionality is based on best practices. It has a nice graphic interface. I really appreciate the DIY form features that allow us to collect information on not only donors but volunteers and other constituents. It's been a phenomenal transformation in our ability to track our supporters and empower the board with good information. The automatic address updates we completed before our annual fund appeal resulted in an increased in renewal rates for our lapsed donors, which effectively paid for the subscription for the year.
For an organization with a smaller budget, the software investment is expensive. We were fortunate to receive a 30% discount for our first three years, but as we look to renew in the coming year, I think it will start to become more painful to pay for this operational utility. It took a significant amount of time to learn how eTap works. I was initially stunned by the costs of eTapestry's video and in-person training programs and the knowledge base is a little funky to use. Their customer service staff on chat have been super helpful, however, and that's become my go-to for answering questions. They do have free resources for training, but they are basic.
Overall a good starter CRM
Kommentare: IF you use their system, you should really consider using their payment processing as well. It is comparable to other services and will make your life easier.
The interface is easy to use and the donation processing and web forms functionality is pretty intuitive. If you haven't used a donor database before, this is a good beginning system. It has all of the basic functions you need, is fairly easy to use and fees are on a sliding scale.
Their reporting and querying system is not great. You can get what you need, but it seems to be overly complicated and often requires two or three steps where other systems can do it in one. They are making improvements on this, but the essential architecture now is the same as it was when I first used this system in 2008, so I am not sure how much they can effectively change.
Frustrating with a long learning curve
Integration with online giving is seamless. Manual entry of gifts is easy and straightforward. It's easy to export data.
No one in our small organization uses this software regularly enough to feel proficient, and it isn't intuitive. I waste a lot of time trying to get data out of the software. Reports have to be rebuilt every time you run them, and there is no built-in year against year to date report, which seems like an essential to me. When I was given instructions on how to accomplish this, I couldn't believe the number of steps it involved. I find myself spending a lot of time running queries, then exporting them to Excel to manipulate the data to prepare something I can share with the ED and Board. I know there are users who love this software, but it isn't working well for us.
Slow loading times, yet valuable, helpful, and easy to use
Kommentare: The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition. Being able to store all this information online as opposed to locally also benefits our organization due to eTapestry's massive storage.
I like the most the fact that one can search for a client's account by their account number, with a / before it, and find any given person within the account instantly. This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.
I like the least how slow the software is. Perhaps this is because my company is utilizing the maximum account storage (we have 100,000+ accounts on file). When clicking on someone's name, there is a loading time of 3-5 seconds. When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time. This severely slows our process of data entry, preventing data entry from being smooth and fast.
The right features for the the right development plan
I have worked with several different non-profits, and there are a wide range of products available. In many cases, people fall back on Raiser's Edge or a similarly-sized software package because it's comfortable. However, in my current position, I was creating a development department from scratch for a small non-profit, and we simply didn't need that level of software, especially not with our limited budget. eTapestry, I find, provides absolutely everything I could need at an extremely afford price point. Gone are our days of tracking prospects, donors and campaigns in multiple spreadsheets - but we don't have the complicated and, frankly, overkill options of a high-end software that's needed for the likes of non-profit giants. It's immediately accessible to fundraising veterans and novices, with access to your information from anywhere that you can connect to the internet. Plus, it grows with you, with very well-priced tiers based on your number of records. I'm a huge advocate!
I think there is still work to be done on making customization a little more straightforward. For certain, there are challenges when it comes to split gifts, for example, that still need to worked out. That said, I have not used any software that is perfect out of the box or even after tinkering for weeks, for that matter. There is always some give and take, but I feel eTapestry does a great job.
eTapestry Likely Good for Larger Organizations
eTapestry has a responsive customer service team. Whenever I had an inquiry, someone was there to answer my questions. Once I was speaking with a sales associate and had a question the associate could not answer. The associate passed my question on to a customer service representative and the rep called me within a day to help solve my problem.
eTapestry has many options for managing large databases. This is wonderful for large organizations, however, ours is a small non-profit. We have two fundraisers and fewer than 1000 prospect records. eTapestry was too complicated for our needs and therefore ended up only being useful for data storage. Another issue arose when we had staff turnover. Product knowledge left with former staff and training for eTapestry would have cost 150% more than our annual eTapestry costs. Training was just too expensive and, as a result, we did not utilize eTapestry as much as we could have.
Perfect customer service and help
We use eTapestry for all of our donor and fundraising needs. We have used many other products and have never been satisfied until now. Every function we need - and many we didn't even know we needed - are included in eTapestry. Even more than that, whenever I have a question or can't figure something out, their online help is available and can quickly and effectively solve any problem or challenge I have. I HIGHLY recommend eTapestry for your fundraising and donor relation needs.
I don't have a single con after using them for 3 years! The only small tiny downside would be that I wish there was an app I could check from my phone.
Expensive platform with increasing costs and long contract periods!
Kommentare: Unfortunately, eTapestry is just not easy to work with as they were in the beginning when we started working with them in 2011.
At first I loved eTapestry for its great support and a la carte options. It is definitely a robust system. Not so much anymore since they are now part of Blackbaud. They now bundle options and railroad agencies into long contracts to get single features that used to be available a la carte.
All of the above, plus their communications tool is not the best. It would be better if they integrated with a marketing tool like Constant Contact and included that in their packages. The maneuvering through the system is clunky and not at all intuitive.
Decent donor software for medium-sized nonprofits
Kommentare: It's too complicated for small organizations and not robust enough for large organizations. Since bought by Blackbaud, it seems to have been de-prioritized in terms of features, upgrades and design. Customer support is very good - but you'll need them on speed dial. Great people, great company - but this produce needs a little more TLC. Email marketing function is almost un-usable in today's mobile environment. No moves-management function, etc. 'Entirely customizable' means you have to build your own systems within. Great for basic donor info and gift tracking. Took us a couple years to 'right-size' it for us - and even then, when you have more 'work-arounds' than original offerings, you wonder if there's something better.
Old design, clunky, not intuitive.
A great starting point for small nonprofits!
Kommentare: Good, but no the Best.
Ease-of-use was the best component of the system. When I was hired on by my organization in 2014, they had been using the system for a number of years already. People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though.
The pricing was based around Contacts/Accounts which was not good for us as we have had rapid growth. Moreover, at the time, it did not integrate well with other systems we were purchasing. Our goals was to build out a seem less network where our data flowed in a way that made sense from Accounting to Marketing. eTapestry would have left us with few options.