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Über ECLIPSE
Komplettes Praxis-Management-System für die Abrechnung von Patienten und Dritten, Terminplanung, WYSIWYG-Tagesnotizen und mehr.
I am technically challenged and have found this software of be the easiest to use of the four different EHR and billing software I have used. It is very user friendly and the tech support is supper.
The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support.
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Integrated Software for clinic management
Vorteile:
Very easy to use: you can easily manage patients records and schedule their appointments
Nachteile:
One consequence is that no automatic email is sent to the patient when an appointment is taken
Long time Eclipse user.
Kommentare: We have been very satisfied with Eclipse, both the program as well as the support.
Vorteile:
We have been using Eclipse for 20+ years and have found it to be an all-inclusive chiropractic software, from practice management to EHR and billing. Eclipse is progressive and keep my office up to date with the latest changes in the industry.
Nachteile:
Really nothing. We keep learning new features to make daily use more seamless.
Horrible Practice Management Software
Kommentare: Myself and our billing manager were hired on late in 2017 at a local chiropractic office with 2 chiropractors and 2 massage therapists. This is our first experience with Eclipse and I can confidently say that after working with them on and off for nearly a year… CHOOSE ANYONE ELSE FOR YOUR PRACTICE MANAGEMENT SOFTWARE. Eclipse is highly outdated and offers minimal features. Their developer has emailed our billing manager back and forth and his tone is completely unprofessional – he chooses to blame the consumer for issues instead of taking responsibility and walking through them like an upstanding company. We have copies of the correspondence as proof… it is just that bad. We spent months updating our workstations and server and are currently running Windows 10 professional and Windows Server 2016. I have stress tested and benchmarked each of our workstations as well as our server and they all run perfectly as they should. That being said, ever since we updated Eclipse itself, it has been ridiculously slow. Some patient charts take as long as 13 seconds to pull up after clicking on them. How 13 second response times are acceptable in the year 2018, I have no idea. Eclipse help desk employees state they are open between 8am-8pm (Central time zone) and 99% of the time we call, we are forced to leave a voicemail and wait for a return phone call at a random time and often not even the same day. It is highly inconvenient as we cannot just drop what we are doing during office hours to troubleshoot with Eclipse. We call when we have downtime, and Eclipse is never there. Today, I called Eclipse to find out why we are experiencing such slow response times within our software. I sat on hold for over 10 minutes and I was hung up on. I called back and received the voicemail and left a message – only time will tell when they choose to return it. We are just absolutely fed up with how Eclipse operates and were absolutely shocked to see that they are rated at 4.5 stars, currently. We are actively looking to switch to a more reliable and professionally run practice management company such as ChiroTouch. I have even used EZ-Bis and prefer them over Eclipse (Galactek) software.
Vorteile:
It's designed for use from Chiropractors, straight-forward looking schedule, lots of colors to choose from when color-coding patients.
Nachteile:
Very slow response times, unprofessional and rude software developer, minimal features, horrible customer service protocols.
Antwort von MPN Software Systems
vor 7 Jahren
Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).
Great company to work with.
Kommentare: I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. [sensitive content hidden] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors.
Vorteile:
It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have.
Nachteile:
Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it.
Comprehensive Practice Management Solution
Vorteile:
Eclipse excels in robust financial management and possesses an impressive capability for detailed reporting
Nachteile:
Despite its many strengths, the EHR/Encounter module in Eclipse could benefit from further refinement
Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.
Kommentare: Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere.
Vorteile:
I could essentially pay a one time fee and not have to pay continually for the software, just support if I needed.
Nachteile:
Nothing seems to work right. You have to create separate cases for any change in payer. This means separate ledgers and note sets for massage, Chiro, PI, WC, Cash, etc on same patient. They also want you to create entirely new condition sets every time the patient's conditions change. That again means separate notes and ledger. The developer doesn't believe thoracic extension exists. If you want to show this ROM, you must make your own note set, which is very difficult. Speaking of note sets, It took me 6 months to make mine because exams take FOREVER to do on this software. There are way too many buttons to click. I kept running into the statement "our software just doesn't do that". For example...[SENSITIVE CONTENT] has a few positive findings (local pain, radiation, L/S pain R or L, etc). Those are completely different than SLR for instance. However, the line item customization set up does not allow for individual results. It's just a table. So if you want a list of positive results for an orthopedic, you must create every single possible outcome for every orthopedic test in your set. This not only means writing dozens of possible outcomes in your positive column, but also hunting and picking through those outcomes to select what you want. This actually takes way more time than just checking the positive box and writing in the positive results. This EHR does not save you time. In fact, I just went ahead and went back to paper exam notes because it was something like 5x faster.
Antwort von MPN Software Systems
vor 3 Jahren
We use this in our own multi-disciplinary practice, as do thousands of others. As you were informed by Dr. Walters, our ROM standard is "Guide to the Evaluation of Permanent Impairment", Cocchiarella & Andersson, AMA Press. Of course, you could simply create your own custom ROM section in minutes or dictate your results!!! After reading your comments, we're sorry you haven't taken advantage of free training to help you resolve your apparent misconceptions & setup ECLIPSE properly for your practice. For example, your comments regarding "cases" are actually a matter of choice & configured settings. Doctors like us collectively process > $1,000,000,000 of claims annually with ECLIPSE along with our accompanying documentation. Please consider joining our Facebook Group where you can get feedback from colleagues as well.
HORRIBLE
Kommentare: OVERALL I AM VERY UNIMPRESSED. I HAVE WORKED WITH SEVERAL OTHER MEDICAL SOFTWARE PROGRAMS AND ECLIPSE IS BY FAR THE MOST OUTDATED AND INEFFICIENT. IF YOU HAVE A BUSY PRACTICE THIS IS DEFINITELY NOT THE SOFTWARE YOU'RE LOOKING FOR AS THIS WILL SLOW YOUR PRACTICE DOWN. IF YOU ARE LOOKING FOR A COMPANY THAT VALUES YOU AS A CUSTOMER, THIS IS NOT THE COMPANY FOR YOU. THE DEVELOPER I PERSONALLY SPOKE TO WAS RUDE, AND EXTREMELY UNPROFESSIONAL.
Vorteile:
SENDING CORRECT CLAIMS ARE VERY SIMPLE THE COST OF THE PRODUCT IS FAIRLY INEXPENSIVE WHEN CALLING ECLIPSE, THE WAIT MUSIC IS INTERESTING
Nachteile:
- POOR CUSTOMER SERVICE (REPS SEEMS LIKE THEY ARE UNSURE ABOUT FEATURES AND HOW TO HELP YOU) - SOFTWARE SEEMS VERY OUTDATED - TOO MANY STEPS TO MAKE A SIMPLE PATIENT APPT - YOU RARELY CAN GET A LIVE PERSON WHEN YOU CALL FOR HELP, YOU CALL TYPICALLY GOES STRAIGHT TO VOICEMAIL AND THEN YOU HAVE TO WAIT FOR SOMEONE TO CALL YOU BACK. - TAKE WAY TOO MANY STEPS TO MAKE A BILL BATCH (VERY TIME CONSUMING) - POOR PATIENT STATEMENTS - PATIENT LEDGERS BECOME VERY MESSY AND YOU HAVE TO FLIP BACK AND FORTH BETWEEN 2 SCREENS - IF THEY DON'T HAVE A FEATURE YOU'RE LOOKING FOR THEY TELL YOU TO SEND A SUGGESTION, BUT WHEN YOU DO, THE DEVELOPER EMAILS YOU BACK AND IS COMPLETELY RUDE AND CONFRONTATIONAL. VERY UNPROFESSIONAL TO SAY THE LEAST. - SPEED IS VERY VERY SLOW (ECLIPSE SAYS THAT'S NORMAL IF THE PATIENT ACCOUNT IS LARGE) - FEE SCHEDULES ARE A NIGHTMARE TO ORGANIZE - THEY NEED MORE EMPLOYEES AT THEIR HELP DESK, TO WAIT HOURS OR DAYS FOR AN ANSWER IS NOT ACCEPTABLE
Antwort von MPN Software Systems
vor 7 Jahren
Hello Rena & Jillian. We see you wrote tandem reviews. You’re both from New Berlin Chiropractic and Therapy Center – an office that has been an ECLIPSE client since 2007. We’re sorry you have such an unfortunate recollection & interpretation of your recent interactions with us. We too, still have all the email as well as recordings of our phone conversations! So, let’s discuss precisely what prompted you to write a review. You complained that we needed to “fix” ECLIPSE because it wasn’t working with your Dragon dictation software. We purchased a copy of Dragon for $300 (we sent you our order#) & discovered it worked flawlessly. (What other company would even do that?) We gave you some pointers and suggestions about dealing with Nuance technical support. Instead, you angrily insisted that we explain exactly how to get Dragon working properly on your computer & insisted that its failure on your system is somehow our fault & responsibility (though we have absolutely no relationship whatsoever with the company or its software). You also demanded we “fix” remittance advice import. After we explained that you could indeed do what you claimed wasn’t working (after all, every other office including mine is able to handle this), we made multiple attempts to reach your office on the phone to help you. For instance, a technician attempted to reach Rena on 6/14/2018 & left a message with Jillian. You didn’t call back. You did call us this week about a variety of issues after you apparently made major changes to your existing computer hardware & software. We helped you correct the issues related to improper setup by you and/or your technicians. Finally, you called us yesterday after downloading an update to complain about performance retrieving a few patients. (ECLIPSE is used on networks of 200+ workstations w/o the performance issues you describe.) We made some suggestions & expected (we still do) to further work with you today. We’re sorry you’re so angry about our frequent recent interactions as well as puzzled by your representation of them here. As you already know from your phone calls yesterday, we expect to further help you troubleshoot your issue today. Finally, did you know you have extensive control regarding how ECLIPSE appears on your computer screen? ECLIPSE is compatible with Windows versions 7 & newer. Please consider speaking to our Help Desk about customizing its “look & feel” as well as exploring your many other comments above. UPDATE: As of 10:30am on 6/29/2018, hours after your reviews were posted, your expected follow-up call was completed & virtually all the issues you claim in your review (e.g. 13 second patient retrieval times) have disappeared and are no longer a problem (according to you on a recorded call).
Eclipse hasn't kept up with the times
Kommentare: Overall, I found it to be very clunky and falling behind the times. Also, didn't integrate well with other software programs.
Vorteile:
The software was heavily advertised and used early-on in the EMR change-over. So, it was initially a nice change from paper to EMR.
Nachteile:
In the years that I used it most, from 2015-2018, I found it to be way behind the other EMR software that was coming out. It was not very customizable and the support was not very good.
Antwort von MPN Software Systems
vor 6 Jahren
Given your comments, we're both puzzled by your review & curious as to why you choose to remain anonymous -- since neither we nor Capterra (who solicited your review for a gift card) can verify you used ECLIPSE. We're also puzzled by your non-specific remarks. We're truly sorry that you weren't satisfied with our products. As a chiropractor with a busy practice & feedback from thousands of our colleagues, I have a different opinion. Also, ECLIPSE was one of the first products to actually receive certification in July 2011. BUT... we never advertised, promised or promoted it! We simply delivered it -- without changing our fees! Our certifications remain current & our touch sensitive software requires Windows 7 or above to run. If you were a client, we wish you had taken the time to communicate with us about your issues during the time you used ECLIPSE.
Eclipse
Kommentare: It is user friendly and can be picked up pretty quick when you are trying to train someone on it.
Vorteile:
Eclipse software is easy to learn. It is very convenient to be able to schedule appointments, keep up with medical records, and bill all in one software.
Nachteile:
I did not like that you have to go to a different window to schedule if you are trying to schedule appointments for multiple providers.
Antwort von MPN Software Systems
vor 6 Jahren
We're somewhat puzzled by your comments about scheduling. All providers in your practice are scheduled from one view! If you're an ECLIPSE client, we hope you'll take the time to contact our Help Desk.
Good Software with good Customer Support
Vorteile:
It's a software that is very user friendly to people who have not a lot of experience or knowledge with computers and programs; It tells you exactly what you want to know
Nachteile:
It's a very sensible program, if an error occurs the customer support can handle the situation as soon as possible and fix it
Antwort von MPN Software Systems
vor 7 Jahren
This review site has confirmed you, an anonymous reviewer, to be in the healthcare field. And we believe you intended to review the eclipse integrated programming environment, but mistakenly reviewed ECLIPSE Practice Management software -- which seems consistent with both the information we've been provided & your comments. Unfortunately, this site is unwilling to confirm whether you're actually using ECLIPSE.
You get what you pay for!
Kommentare: You get what you pay for. It is cheap for a reason. It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year. I have issues all the time with incomplete codes because the system doesn't have the updated new codes from 2017!!!
Vorteile:
This software has a nice schedule viewer. I enjoy that it is easy to use.
Nachteile:
Literally everything else. It takes us an hour to run billing, an hour to run any special report, two hours to run a monthly A/R and an additional 2 hours to run monthly patient statements. It has no claim scrubbing features embedded. It is not efficient for a practice of more than one!
Antwort von MPN Software Systems
vor 5 Jahren
We wish you had taken the time to ask us about ICD codes during any of your recent interactions with our team! You have always had the ability to import ICD-10 updates. (We last explained how to do this during a November 2017 conversation with you.) We also wish you had discussed your performance issues with us so we could help you determine why reports & billing are taking longer than expected. It's likely we can provide a variety of solutions. I've used ECLIPSE in my own busy multi-disciplinary practice for years, as have other reviewers on this site with dozens of providers & 150+ users. Since, to the best of our knowledge, you didn't work at this practice when we provided training in 2011, please consider visiting us for **free** training to help you better use & navigate the software. For example, my billing manager runs a preview of every billing run *before* we generate bills. This allows us to handle a variety of reported errors before we send claims -- Dr. Karen Walters, D.C.
Excellent Software and Support
Kommentare: My New York practice got hit hard by the pandemic. Medical billing fell months behind. Eclipse’s tech support rescued us! Whenever we have a glitch they find the solution with a courteous staff.
Vorteile:
Eclipse is always improving the software with updates to address the changes we face running an insurance based practice.
Nachteile:
The software does take a little getting used to. Teaching new staff is challenging.
Surprising Customer Service and Support
Kommentare: Truth be told, I have had Eclipse software since my first day in practice. I have utilized it to my needs, but never further. That was till I received the MOST OUTSTANDING help from [SENSITIVE CONTENT HIDDEN]. I know use it for much more than I could ever imagine. All because I made a phone call. The problem is it took me a lifetime in practice to ask for help. Once I did, it made all the difference in the world.
Vorteile:
My Practice Manager loves the ease of the program for Billing and Collecting I have found the EHR is exceptional, easy (with a little learning curve) and has made taking notes on the exams performed along with Daily SOAP notes.....FUN.
Nachteile:
The Con was my own fear in using the software to it full capacity. This was overcome by simply making a phone call to customer support. [SENSITIVE CONTENT HIDDEN] took me by the hand, completely and thoroughly explained the procedures necessary to take great notes. Every step of the way he has been available for additional questions and time after time, has helped me not only to use the software but to enjoy the process.
Great price. Functions well. Lacks features of competitors
Kommentare: we will continue to use eclipse, the program works well and has the features that we need but it is definitely lacking in comparison to more expensive alternatives
Vorteile:
Eclipse has an excellent price point. We have been looking at alternate software for about 6 months and cant find anything close to eclipse pricing. The program updates frequently and functions well.
Nachteile:
Many contact features such as email, patient text messaging etc. while technically usable are so difficult and unrealistic that they are useless.
Antwort von MPN Software Systems
vor 7 Jahren
Thanks for your review Jace. We reached out to your office today in an attempt to help you with the features you seem to find confusing. First, text & email are basic options for individuals. So, for example, to send a quick text reminder to a patient who is late for her appointment: right-click the appointment, select text message from the pop-up menu (which indicates whether texting is allowed & available for her), then click “OK” to send an automated text message or optionally update the default text prior to sending. For all appointments in a date/time range, it’s equally simple. And then you have the ability to exert even more control – by, for instance, automatically sending customized messages simultaneously via email/text, patient portal, or paper based on simple checked options to filtered groups of patients. And as we’re sure you’re aware, the data filters interface, which allows you to quickly select options like sort order, or include patients who meet your criteria, works in the same manner throughout ECLIPSE. We hope you’ll explore these features with the HELP Desk so you feel more comfortable with them.
Satisfied Eclipse User
Kommentare: Favorable
Vorteile:
How I was able to organize my practice better and keep track of statistics, billing and collections. [SENSITIVE CONTENT] was instrumental in helping me streamline my soap notes making me quicker, more efficient and more complete
Nachteile:
Honestly my software has always been kind of buggy especially on my workstation several times a week I get kicked out and can’t get back into the licensing issues. This has been a frustration from day one it has gotten better but this problem just won’t seem to go away
Have used for 7 years in a psychology practice.
Kommentare: Love customer service but reaching them is frustrating
Vorteile:
I like that I can access the set up and add on codes etc without needing software update to do it.
Nachteile:
I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.
Antwort von MPN Software Systems
vor 7 Jahren
Carole, we're sorry to hear that you believe reaching the Help Desk is difficult. According to our records, your most recent call was returned within minutes . With regard to fonts, all we can do is point out that we adhere to CMS carrier guidelines for printed bills (e.g. "Use Courier New font for computer-generated claims. Do not print in italics, bold or script. Do not mix fonts"). Of course, you can have custom statements created for you by a variety of third parties in whatever font style you like. And the same is true for any form letters you might create. Next, you have always had the capability to dictate into existing clinical documentation templates as well as modify those templates or design your own... and the best proof of concept is our newest "Behavioral" template, which was recently certified to the ONC Stage 3 "Social, psychological, and behavioral data" standard set by the federal government. Finally, we don't understand your "Not really Mac firendly" comment. ECLIPSE was designed for & runs on Microsoft Windows. It wasn't created to run on Apple computers (though we do have clients who run it on iPads).
amazing support, every time on the phone
Kommentare:
the support team is amazing. From [SENSITIVE CONTENT] in sales, to [SENSITIVE CONTENT] in support and the many others
always ready to assist and resolve issues quickly
truly, the support on the phone sets this company apart
Vorteile:
eclipse is a fully capable EHR system that does it all. the best part is their amazing support staff that is ready to help and guides you through everything. it is priceless when you can call someone on the phone and almost always speak to them immediately
Nachteile:
having so many features can be confusing/overwhelming at times
If you use Eclipse software you should
Kommentare: Very good
Vorteile:
I was using Eclipse software for almost 20 years I switched to Chirotouch at the recommendation of a fellow chiropractor that was using them. This was a big Mistake! after 15 months I switched back to Eclipse Chirotouch doe not allow you the ability to customize your software to fit your individual practice needs they have a 1 size fits all mentality also when I was planning on switching I called Chirotouch offices when I asked how do I aceees my patient file after I left They informed me that unl;ess I wanted to continue paying them a tearly fee for that I would no longer have access to any of my patients information so I had 1 month to reenter every patient file billing and notes before they cut me off this was an unexpected and in my opionion ueasonalbe thing as I was told my the chirotouch salesperson that I would always have acees to my patients file if I switched away I am so happy to back with the eclipse program
Nachteile:
I really like Eclipse and never should have tried any other software
My experience with Eclipse has been excellent over all.
Vorteile:
What I like best about Eclipse is the software is all inclusive and very well integrated.
Nachteile:
The inability to edit and change some features in the encounter part of the software. Also, in the past year or so the Tech Support has add numerous people and they are not as fully conversant with the software and past personnel. They can answer simple question, but numerous times I have been unable to get an answer without either repeated calls and waiting for the tech support person to go speak to a supervisor or someone more knowledgeable or having to wait for someone to call back, which does not always happen.
Antwort von MPN Software Systems
vor 10 Jahren
Thanks for your review. I researched your calls to our HELP Desk and was surprised about what you *didn’t* mention. For example, in August 2014, when you had an issue with the newest CMS-1500 form several months after its introduction… and weren’t able to communicate your issue to the HELP Desk… you simply contacted the developers directly through our websites! They, in turn, explained why the issue existed (a mistake in published government guidelines), handled your problem, and notified you that an update was available within 24 hours. Additionally, thanks to their extensive experience with federal audits, they also advised you with regard to a theoretical Medicare records request. So, in this instance, your perceived difficulties with the HELP Desk were actually about published CMS/NUCC documentation. Regardless, you were able to get our attention and had your issue handled immediately. Also, since Encounter content is basically 100% customizable, we hope you’ll contact the HELP Desk with any questions. I was unable to locate any calls from you or your office about the Encounter. We hope your future interactions with our HELP Desk meet your expectations.
Eclipse software is loaded with help functions and the IT staff very knowledgeable.
Kommentare: Thank you, everyone at Eclipse, for all your help and understanding. Special thanks to our rep I really appreciate all the help you've given me.
Vorteile:
l. Data entry very easy to get used to. We've had this product for a long time, and we continue to grow with it. 2. Finally starting using the CALENDAR. Yes, believe it or not, up until about a year ago we were still using a paper appointment book. CALENDARS GREAT!! 3. Decided to start doing our own billing. (Thanks, rep) I am not real computer savvy, but I can say I am now successfully doing our billing, and getting paid. The ability to literally "one click" to Infinedi is actually reality. 4. Having to call Eclipse for HELP is exactly that. No matter who you talk to, they speak in a language you can understand, and will stay with you until your problem has been fixed. 5. Price is so worth it!!
Nachteile:
Literally can't think of any. I suppose if anything, my only complaint would be having to leave a message when I call. I'm just spoiled that way. I always get a call back, and guess what??? I get to talk to a human being.
Practice management
Vorteile:
Handles multiple specialries and group pravtices. Easy to navigate and great support. Cloud and server based versions
Nachteile:
Very weak EMR. Too much typing..norhing preloaded. All has to be built out by customer No touch screen interfacr.
Antwort von MPN Software Systems
vor 7 Jahren
We’ve attempted to contact your office to help you with your issues. First, ECLIPSE does indeed work with touch screens. (In fact, related touch/gesture updates have been noted in the README that accompanies your updates since at least 2014.) Next, we’re not sure whether you’re referring to clinical documentation or other aspects of a patient’s history. Regardless, for both, wherever possible, typing is actually minimized. For example, “Range of Motion” is a pop-up grid that allows you to make virtually all your selections with a few simple clicks. No typing is necessary at all unless you add comments to a specific item. And of course, you can add your own customizations instantly. Though customization is certainly an option, the original templates provided “as-is” are in widespread use nationally without any customization whatsoever – inclusive of the offices of chiropractors & physical therapists that helped design them. Most recently, Dr. Evan Gwilliam, D.C. of ChiroCode used ECLIPSE documentation to illustrate his newest video: “The Perfect Note.”
Eclipse Medical Software is The Only Solution
Kommentare: Overall, Eclipse has made our practice function efficiently and smoothly for years! Take the time to call them today and tell them you saw the review by Dr. Neal Wieder!
Vorteile:
Our office has been using Eclipse for over 15 years as our Business Management Software. The program has been the most stable program we ever used and I had used other major programs that were nightmares. Their software support teams are the best and work diligently to resolve any and all issues with tremendous followup! Their software is continually evolving and improving with a note system that's awesome and easy to use. We use it for both Chiropractic and Acupuncture services. All software programs run into glitches, however, with Eclipse been once in a blue moon, and if one occurs they work tirelessly to correct the glitch to our satisfaction. Entering payments, electronic billing, tracking unpaid claims, statistics, mailing labels, texting patients, emailing patients, plus, plus are just a few things this software is capable of doing. They even have a credit card option to use!
Understanding How To Utilize The Various Features
Kommentare: I highly recommend Eclipse to other clinicians seeking a simple to use management software program in their offices. I have only used some of the features and realized there is so much more to utilize and create for your own personal templates of reports, data bases, etc.
Vorteile:
The Eclipse office management software has always been easy to learn and utilize. The support staff has been very thorough in ensuring I am satisfied with their help when they are assisting me.
Nachteile:
The ignorant computer operator, me a 55 year old provider who always delegated the task to someone else on the staff, is now needing to handle the software end of the practice. I am very limited in any capacity involving the use of the computer and was terrified of it. Eclipse's support team has made the learning so easy and accessible. The Saturday afternoon hours for the "holding of my hand" to help me learn the amazing options and features of the software was so beneficial for me.
Awesome software for Chiropractic
Kommentare: Technical support is awesome. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are the best!
Vorteile:
We have used this software since 1995 and would highly recommend this product to anyone. Easy software to use and learn.
Nachteile:
I have not found anything that I don't like about the software.
Pretty reliable product but culd use more training on impementing the features to suit our practice best.
Vorteile:
Customer service is usually good. We lost our eclipse program recently and Hector was really helpful and got us up and running again the same day.
Nachteile:
There are no training programs. After there is an update released and things added there is really no training on the new features. I'm pretty sure we could use this program more efficiently and that it has features we don't understand if there was a periodic training class we could access.
Antwort von MPN Software Systems
vor 7 Jahren
Hi Ronna. Each & every update is accompanied by a README document, which often contains step-by-step instructions (as appropriate) for using new features. Updates may also be accompanied by updated HELP files, so you can press F1 for context-sensitive help. Training videos are available from your ECLIPSE menu, and the Help Desk is ready & able to assist you with anything you need. If you prefer even more extensive 1-on-1 training, that’s available from trainers either in your office or via the internet.
