ECLIPSE Erfahrungen

Eclipse saved my company!

Vorteile:

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Nachteile:

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Spinecare’s experience

Kommentare: I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it.

Vorteile:

Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use!

Nachteile:

I wish we could be in a chart at multiple stations at the same time.

Worst technical support ever!

Vorteile:

It works for basic functions. No frills.

Nachteile:

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Highly recommend. Been a user for 28 years

Kommentare: Customer support is excellent. Program is very user friendly.

Vorteile:

It does everything my practice needs in one program.

Nachteile:

There's nothing I can think of that I don't like about it

A complete experience in the health area thanks to eclipse.

Kommentare: In general, my experience with ECLIPSE was not very long, but in the short time that I have used it, I can highlight that it is a complete software and that it met all the needs and requirements requested by the company where I was working. It is a software that I would use again but that it has many more features since the world of technology must always advance.

Vorteile:

ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work.

Nachteile:

As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.

Eclipse Full Body Template

Vorteile:

The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way.

Nachteile:

I don't really have any problems with the software at this time.

Love this Program

Vorteile:

This program is so easy to use and navigate. The scheduler is awesome and all the options to customize it and different ways to view your day and week. Posting payments is so easy. Love the different options for creating reports. Billing aspect is so easy to use. This program keeps our office flowing smoothly. Customer support is great. Anytime I have a question they are on it and some of my questions I feel like are 1st grader questions that are answered in seconds but they are so awesome with and patient with us.

Nachteile:

The only thing I can think of is that sometimes the patient statements are hard for the patients to understand but that's not a big deal I go back and make notes at the bottom and personalize it (patients have liked that) and sometimes after importing payments from MD Online and you press ok at the end it stalls so you have to close out of eclipse and log back on but that is minor. I have also looked at other program reviews and these problems are common with many programs.

Couldn't Be Happier

Kommentare: My staff and I have been very happy with this program. We started with a competitors program and quickly found out that it was not working for us. We couldn't do nearly what we wanted to do and were limited in our possibilities. Within a year of buying that, we were in the market for a new program. A colleague recommended Eclipse and before I knew it we purchased, installed, and trained on the program. 3 years later I am happy I made the change. It helped us become stronger in our documentation and survive an audit. I am happy I made the move to Eclipse!

Vorteile:

The pros definitely outweigh the cons (if there are any). We have been very happy using Eclipse. The program is very easy to use and user friendly. As a Doctor, we love that we can tailor our notes to fit our practice and fit our needs. It has helped us be better with our documentation and allows us to have some ground to stand on with the insurance companies. My staff has also found that this is a very easy program to train new employees on and they always catch on quick. We get regular updates and usually feel the changes are for the better. Tech support has always been helpful as well.

Nachteile:

I don't feel that there are too may cons. The only thing I can think of is something I hear my staff say.. "we need a no show feature. Something to edit an appointment to show that the patient hasn't cancelled but just didn't bother to show up." That's not much of a con just something we have worked around.

Eclipse user since 1998

Vorteile:

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats. Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills. Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date. Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error. Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here. ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse. Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

Nachteile:

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

Great product and support

Kommentare: I would love for some of the fields to be more like windows meaning instead of having to hit the paperclip to attached a managed care profile, I would like just to type "Med" and it auto suggest Medicare. Maybe the same idea for Guarantor, can I just type "Hor" and all the Horizon Blue Cross plans would populate. Would seem like less steps.

Vorteile:

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Nachteile:

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

Glitchy, Complicated, Unintuitive. Software Developer is Arrogant and Condescending.

Kommentare: Horrible. Overly complex. Bad templates. Too much clicking. Time waster. Better off with paper. Every simple thing is turned into 5 unnecessary steps. It seems like the developers/designers never actually tried using their own product. Do not waste your time. Look elsewhere.

Vorteile:

I could essentially pay a one time fee and not have to pay continually for the software, just support if I needed.

Nachteile:

Nothing seems to work right. You have to create separate cases for any change in payer. This means separate ledgers and note sets for massage, Chiro, PI, WC, Cash, etc on same patient. They also want you to create entirely new condition sets every time the patient's conditions change. That again means separate notes and ledger. The developer doesn't believe thoracic extension exists. If you want to show this ROM, you must make your own note set, which is very difficult. Speaking of note sets, It took me 6 months to make mine because exams take FOREVER to do on this software. There are way too many buttons to click. I kept running into the statement "our software just doesn't do that". For example...[SENSITIVE CONTENT] has a few positive findings (local pain, radiation, L/S pain R or L, etc). Those are completely different than SLR for instance. However, the line item customization set up does not allow for individual results. It's just a table. So if you want a list of positive results for an orthopedic, you must create every single possible outcome for every orthopedic test in your set. This not only means writing dozens of possible outcomes in your positive column, but also hunting and picking through those outcomes to select what you want. This actually takes way more time than just checking the positive box and writing in the positive results. This EHR does not save you time. In fact, I just went ahead and went back to paper exam notes because it was something like 5x faster.

The Help Desk Techs make the software seem less intimidating

Kommentare: I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Vorteile:

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Nachteile:

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

Eclipse - needs to step up it's game

Vorteile:

Customer Service - friendly, extremely knowledgeable and will return your calls. Most of the representatives are genuinely concerned about resolving your issue

Nachteile:

patient bills are terrible, reports are hard to navigate, not up to EHR standards unless you pay an additional fee.

Eclipse Practice Management Software by Galactek

Vorteile:

The program is rock solid and doesn't fail. In the seven years I've had the program, I have had only two minor technical difficulties after downloading an update, and those were remedied very rapidly. The previous software I was using was having problems after most updates, and tech support was almost impossible to get a hold of. After researching various programs and talking with doctors who owned various programs, I settled on Eclipse because the most important thing to me was a stable product and a company with a long-term history. I will also say their support is always helpful and courteous, and the developer himself actually responds to my email suggestions. He doesn't always give me the response I would like, but he does listen and implement changes that he sees as feasible and needed. He also personally helped me solve the kiosk wireless problem I was having that was not their fault.

Nachteile:

The EHR part of the program is still a work in progress for me. I think that can be said for almost all the EHR charts out there. I can continue to see that portion of the product developing towards a very usable solution. We are currently inputting all the Meaningful Use data into the program and will be attesting after the first of the year. Once we're done implementing the Meaningful Use, I hope to have the EHR customized so we can start using that to eventually evolve from paper records into electronic only. We are starting to practice more and more with it on some laptops, but I haven't implemented that portion of the software yet. As we become more familiar with it and practice with it, I think we will eventually make it workable for my situation. For people switching to the program from another software, there is a learning curve. It was a little bit of a struggle in the training process trying to understand a design that was different than either of my previous accounting systems. Now that we have fully learned the system, we think that it works great; it's better than our previous system. I mentioned to my office manager the other day that I was thinking about changing software (as a joke). She said "No, I love my Eclipse. It never breaks down."

Have used for 7 years in a psychology practice.

Kommentare: Love customer service but reaching them is frustrating

Vorteile:

I like that I can access the set up and add on codes etc without needing software update to do it.

Nachteile:

I really dislike the font on the printed bills. It looks very dated. The ledger can be hard to read. Again a font issue. I would like to have a template for psychology reports that I could dictate into. Not really Mac friendly.

Gets the job done for one office or many

Kommentare: Staff is mostly helpful but not all the techs have the same patience

Vorteile:

Moving around the program, specificity for insurance based practices is great. I have had staff pick up learning the software fairly easy

Nachteile:

Not cloud based,only runs on Windows, no phone connection or emails direct to appointments,limited use with Cash Pracrice Systems

Good for the money, could use some work.

Vorteile:

Easy to use and easy to teach to new employees. Good quality for the price. Software seems to run quickly, and customer service is always great. Training videos are a huge plus as well.

Nachteile:

Texting and emailing interface is not easy to use. Takes more work than it is worth to send texts and emails to patients. Some features are counter-intuitive, such as having to click on the big patient info box in the patient Rolodex rather than the search bar to search for a name.

Eclipse EHR and Billing software

Kommentare: Eclipse is an easy to use complete EHR and billing software. My billing company uses Eclipse and when describing what it is I was looking for to help expedite patient daily notes and reports, they suggested that I try Eclipse. Im happy they did. I’ve been using it now for over five years and it’s excellent. If I have any questions, [SENSITIVE CONTENT] is very knowledgeable and easy to contact for support.

Vorteile:

My favorite is the ease of use and that the Eclipse EHR is easily customizable.

Nachteile:

I am able to easily send password-protected emails from the ledger section of Eclipse but it takes multiple steps for me to send password-protected emails from ChartSentry.

Outstanding Practice Management Software and Customer Service!!!

Kommentare: Buy Eclipse!
Eclipse is one of the best things we did for our clinic.

Vorteile:

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software! Eclipse is the BEST!!!

Nachteile:

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

Custom Fix for a Custom Problem

Vorteile:

We have had eclipse for many years and never had a reason to consider switching to another software. It is reliable, and if an issue arises it is quick and easy to get a helpful answer. This particular instance we had an error that was not reported by anyone else, and couldn't be recreated since it was so strange. This didn't phase the tech team though - they made a fix and had an update out within the week! Sometimes it takes that long just to hear back from a company. There was plenty of followup ensuring that the fix was still working.

Nachteile:

Any issue we have ever had, has been resolved so I can't really say much here! If I'm trying to figure out an issue, it's easy to look it up or call. Really our only complaint is that we wish we were able to fully switch over to using Eclipse to process credit cards - we will as soon as our contract with our current processor is complete!

Awful customer support. Not tier 2 certified

Kommentare: Terrible customer service. They have been saying that they are working on tier 2 certification but nothing. Finally talked with the developer and he went on the attack, saying it is very costly. Well, it cost me thousands in lost bonuses. Run away.

Had a poblem w/ software and handled well.

Kommentare: Had a software problem and called and got great tech support on this recent issue from the technician. The tech called back a few times until the issue was fully resolved. Recommend him to anyone and everyone.

Vorteile:

Ease of use. Can add custom lines to the templates. The program is very easy to use and understand.

Nachteile:

If you are in a condition and have billed out visits in this condition and if you want to change the diagnosis or adjust it, it will change the diagnosis on any future bills / visits but it also changes the diagnosis on previous billed visits if they need to be re-billed. Sometimes you want to remove portions of a multiple diagnosis as the patient improves.

The Best in the Business

Vorteile:

The product itself is great! Our office had Eclipse for 10 years and then we moved on to another software vendor (ACOM Health). The new vendor was a disaster. So after two years dealing with ACOM Health we switched back to Eclipse. Night and day difference in regards to speed, ease of use, features, price, and customer service. Eclipse has some of the best customer service around. I can always get a hold of someone within a few hours if I need help. The reports and accounting aspects of Eclipse are spot on which makes practice management so much easier. Eclipse is constantly improving on the product taking into account request made by its users. Anytime I run into something Eclipse doesn't do or doesn't do in a way I think is efficient I just shot their team a message and usually within a few months the suggestion is part of an upgrade. We left Eclipse once and it is my goal to make sure we never leave them again. I also recommend this to every office I see in my consulting business.

Nachteile:

Honestly, I really can't think of anything at this time.

EXCEPTIONAL Practice Management Software

Kommentare: Eclipse has the BEST customer service, sales team and support teams I have ever come across. Their training team is awesome too. Support is just a phone call away and 100% resolved on the first call and timely. The Eclipse team is truly dedicated to your practice and your security.

Vorteile:

I love this software; I have used several different software companies over the past 15 years and Eclipse is by far the most exceptional. Eclipse is so easy to learn and use. They offer so much more than just the software; this company gives you peace of mind. The training videos are a huge help when you need them. Up to date and on the money.

Nachteile:

There is nothing negative I can say about Eclipse.

Wow great software

Vorteile:

For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Nachteile:

Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.