Generations Homecare System Erfahrungen

Streamline your scheduling

Vorteile:

Generations has helped us streamline on scheduling of our nonmedical homecare aides. The software is easy to use and has artificial intelligence to suggest what caregivers might be available for open clients. It reduces an agency's potential fraud risk because of the telephony (EVV) system. There is an app as well that caregivers can logon to submit notes about their visit. I highly recommend it.

Nachteile:

No real cons. The app can be buggy and will kick you off.

Returned Customer

Kommentare: Overall experience with Generations is amazing. They are always open to suggestions that they can bring to their developers. I am excited to continue to grow my company alongside Generations.

Vorteile:

After using Generations for 2 years, my small business began to rapidly grow and I felt the need to shop for another platform that had more features. After 8 months of using a competitor, Generations now has the capabilities I was needing and I am back and happier than ever. The customer service is without a doubt some of the best in the industry. I am never on hold and my questions or always answered that day. Implementation was seamless and there isn't a lot of backend setup. My field staff is also pleased with the transition as it is very user friendly.

Nachteile:

Some state DOL's mandate accrued sick leave for employees. I currently need to use a separate platform to track accrued hours, I would love to see this built into Generations.

Frequently does not work

Vorteile:

The ease of use when it works, the multitude of access you can have to reports. However, when it is down and you are used to using the different facets of the software it can cause utter chaos in the scheduling, payroll and billing department all at once.

Nachteile:

It frequently does not work. It disconnects from the internet. The telephony does not use the GPS as advertised. The billing is incorrect when it flows over to payroll. We have called numerous times to address this issue and we are told that there is a glitch in the software although they do not compensate for the monthly billing of over $600.00 when i9t is down for a month at a time.

Charting on the go!

Kommentare: Overall I found this software more convenient and less time consuming than some I have previously used, so thumbs up from me.

Vorteile:

This software is user friendly! Charting and keeping track can be hard, so having a software that is user friendly, makes all the difference.

Nachteile:

Now even tho this software was user friendly, it still could use some updates. Making things more simple, to the point, and easy to be done quickly.

Create Raving Fans

Kommentare: We do not have any problems with Generations, anything that has caused us issues in the past have been resolved within 24 hours. We put in enhancement requests and normally they are respected and added in as other customers agree to the changes.

Vorteile:

Ease of Use and the Call Center Central communications tool tops the list in our organization. As clinical care professionals the last thing you want to do is mess with technology, but what Generations brings to the table is so user friendly we can put RN's and LPN's and caregivers in the field often times same day and feel confident they are well equipped.

Nachteile:

It would be nice to have a test database, to see the impact to operations whenever large changes come along, but we have existed a long time without one because Generations has a very comprehensive online video training library and updated documentation that is fast and easy access. In addition their online chat and tech support is high level hands on.

Great Product and even better support

Kommentare: Getting started was easy with a great transition team. The online chat is immediate - they respond, can remote in and are very helpful. When there are glitches, they listen and get working on it.
They also will listen to suggestions for updates. The "new version" releases are constant (which is a good thing) and they provide a wonderful summary of all the upgrades so you can take advantage of the new bells and whistles.

Vorteile:

Customer Service Adaptive and open to suggestions Always improving - not a stagnant software

Nachteile:

CRM - is not very robust. I am not able to use it as a marketing/referral source tool as I would like to. I still need another software - ACT! or something like that. There are so many things you can do with this software, it will take a while to get the full benefit. When you start you could be overwhelmed, but will be happy it is so robust once you get going.

Can't imagine ever changing from this platform

Kommentare: We utilize Generations for all aspects of our scheduling and use it to coordinate hours worked to hours paid and billed through its connection with Quickbooks. Their staff has always been amazing at solving any glitches that arise and they have been very few.

Vorteile:

We love the internet based version now, but the simplicity and effectiveness of it have always been what we love most.

Nachteile:

The mobile platform is a bit tedious in comparison to the desktop platform. It takes much more to pull up broad information versus specific to that day or a certain client or staff member

User of 10+ Years

Kommentare: We've explored other software companies and continue coming back to Generations. We've been using this software for 10+ years and I couldn't imagine using any other software or working with another company. When I have a question or a problem, I'm able to speak with someone right away and if there's a serious issue, I'm even able to speak with the [sensitive content hidden] directly to get my concerns addressed immediately. I'd highly recommend this company!

Vorteile:

Ease of use and very user friendly. Also having access to export to Quickbooks and the EDI process of submitting claims to Medicaid is extremely simple and fast!

Nachteile:

Glitches here and there when a new update is rolled out.

Great scheduling software

Vorteile:

It made scheduling client and employees easily. You can view client and employee schedules overlapping one another, which is a big plus.

Nachteile:

Customer support was at times confusing and the system went down often.

User friendly software

Kommentare: We used to be very satisfied with this software while our operation was simple. But we realized that this software lacked several key features as our business grew and required complex payroll and billing arrangements. Also, we found out some of their reports were not accurate so we were unable to fully utilize their billing and payroll modules.

Vorteile:

Very user friendly interface, Easy to use, Good technical support, Good training material

Nachteile:

Inaccurate reports No feature for shift differential for payroll and billing Pricey telephonic timesheet

Worked great at smaller scale prior to EVV

Kommentare: Over all I'm pleased with my experience with Generations. But waiting sometimes up to 60 seconds between entries (doing hundreds of entries) is a deal breaker. I would very much like to continue with this platform after investing so much time and effort into it. But it has to work, when I need it to work. Bottom line.

Vorteile:

The program is user friendly, has great functionality when its working properly.

Nachteile:

During peak demands times this program suffers long, sometimes absurd response times. After making sure that our networks and workstations exceed the system requirements by several factors, I'm left with the conclusion that this problem cannot be resolved on the user end. PLEASE GIVE US MORE BANDWIDTH!

Good software for a small agency

Kommentare: We used it for 3 years and needed to upgrade to a better system

Vorteile:

Easy to use. Support is excellent- online tutorial videos are great and there is a Live Chat during business hours. They always responded quickly

Nachteile:

Cannot manage high volume. Assessment template is archaic, if you make updates- it will change EVERY assessment you have ever completed. Assessments do not lock!

I am an admin for this software as a scheduler and I love how user friendly Generations is for mysel

Vorteile:

The ease of use, the new scheduling views and the mobile app for my caregivers. The customer support at Generations is also great!

Nachteile:

It would be nice to be able to edit the online forms for job application and the new client intake form.

BEING A SCHEDULER AND OFFICE ASSISTANT

Kommentare: I HAVE BEEN THE SCHEDULER FOR 4 YEARS WITH OUR COMPANY AND NOW AM THE OFFICE ASSISTANT, GENERATIONS HAS BEEN WONDERFUL TO USE, IT HELPS KEEP ME ON TRACK AND LETS ME COMMUNICATE WITH THE CAREGIVERS WITH EASE. THE ONLY DRAW BACK I SEE IS THE REMINDERS LIST YOU CAN NOT CUSTOM THEM AND I REALLY WISH THEY HAD A WAY TO PUT INTERRUPTIONS ON THE WEEKLY SCHEDULE SO WE ARE NOT BOTHERING CAREGIVERS AFTER HOURS WHEN WE ARE ON CALL AND THEY ARE OUT SICK OR ON VACATION. OTHER THAN THAT THIS SYSTEM IS WONDERFUL!

Vorteile:

I LOVE THE MASS TEXTING AND EMAIL PORTION AS WELL AS GETTING TO ANY INFORMATION QUICKLY

Nachteile:

THE ONLY DRAW BACK I SEE IS THE REMINDERS LIST YOU CAN NOT CUSTOM THEM AND I REALLY WISH THEY HAD A WAY TO PUT INTERRUPTIONS ON THE WEEKLY SCHEDULE SO WE ARE NOT BOTHERING CAREGIVERS AFTER HOURS WHEN WE ARE ON CALL AND THEY ARE OUT SICK OR ON VACATION.

Excellent and Efficient

Kommentare: Maths benfiit was the EVV software and having the ability to be almost paperless in my Agency.

Vorteile:

I enjoy having the ability, to load my intake forms and have them complete important documents directly from their phone. I really enjoy having the ability to track caregiver certifications. Also having the ability to customize your sign and

Nachteile:

The software runs very smooth even with the minimalist internet connection. The only complaint I have was one bug when I first began using the software and was corrected right away after We we're trained on using it.

HR use

Kommentare: I am overall satisfied with Generations. It is great for scheduling as it is simple to add in or take off anything, place absences etc. However on the HR side of it, running reports gets tricky. I would like to see a feature where it automatically sends the caregivers a reminder that their license, certifications and insurance is going to expire. Also email reminders for myself reminding me when individuals have things expiring or need reviews. Unless I am running reports back dated each month, things are easily over looked.

Vorteile:

Simple to use

Nachteile:

In order to keep track on the HR side of things, it is sometimes a pain to have to print pages of reports and backdate my searches for months. Things easily get overlooked.

Easy and effective

Kommentare: Generations has delivered great service to our office. The program is easy to use, as well as effective. Although our office staff Is under the same roof we do not always get to personally communicate with other staff. Generations "Call Center" is a great way for the entire office to stay in the "Loop"

Time

Kommentare: It's great, other than logging in and out constintaly between tasks. The logged in working time needs to be extended.

Vorteile:

It's easy to navagate and self explanatory.

Nachteile:

Times out in less than 10 mins, so you have to continue to log in all the time. Slow loading.

Great Product, Great Value!

Kommentare: Generations is easy to navigate and to complete your day to day tasks. Their customer support is top notch! I highly recommend!