Über Propertyware

Zugänglich, leistungsstark und erschwinglich ist Propertyware eine komplette Property-Management-Software-Lösung, die sowohl Zeit als auch Geld spart.

Erfahre mehr über Propertyware

Vorteile:

Easy to use with a tab for each section. Statements, reports, bills and documents.

Nachteile:

Somewhat cumbersome of a program compared to others. No online rent payments/Tenant portals.

Bewertungen zu Propertyware

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
3,8
Funktionen
3,7
Preis-Leistungs-Verhältnis
3,6

Weiterempfehlungsquote

6,8/10

Propertyware hat eine Gesamtbewertung von 3,7 von 5 Sternen basierend auf 248 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (248)

Sortieren nach

Hast du Propertyware bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (248)

Carolina D.
Carolina D.
Supervisor in Venezuela
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Property management, marketing and accounting.

5 vor 4 Jahren

Kommentare: I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Vorteile:

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Nachteile:

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Antwort von RealPage

vor 4 Jahren

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements? I look forward to hearing from you and thanks for being a Propertyware user! Cheers, Casi Cassandra Rollins Director, Product Marketing

Aaliyah B.
Operations Manager in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good product but improvements could be made.

4 vor 4 Wochen Neu

Kommentare: Good overall but still looking for ways to improve the business. I do look for other SW options from time to time. We have been looking at Doorloop at the moment.

Vorteile:

Good product but improvements could be made. Overall I do like this product. I have not used other PM products so I can't really say what I like best.

Nachteile:

Customization and automation. In 2022 I believe automation is becoming very important. There are some tedious tasks that I believe could be reduced or completely removed by adding automation. Setting up custom auto emails and alerts would be tremendously helpful to our business. We loved the idea of the docusign integration but it had some limitations to we removed the feature. It would not allow us to add/edit certain things before sending (without going and editing the whole template. Not all leases are the same so we need a little flexibility) so I think this could be an incredible feature with some improvements. Text message feature was a good idea but had no mass text functions at the time so we got rid of it. This would also be a good spot for auto texts. CONDITIONAL LOGIC would also be an amazing addition.

Mark B.
USA
Immobilien
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: SoftwareAdvice

Propertyware is a good, but it's an expensive and flawed option.

3,5 vor 8 Jahren

Vorteile:

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Nachteile:

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded.

Helen M.
Director of Operations and Compliance in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Residential Property Management Propertyware User

5 vor 2 Monaten

Vorteile:

Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps.

Nachteile:

In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer.

Antwort von RealPage

vor 2 Monaten

Hi Helen, We're definitely glad that you're making the most out of Propertyware! If you haven't already, please let customer support know about the suggestions you have, like viewing documents in the application instead of downloading it. - Charlie W

Nichole B.
Tenant Care Coordinator in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Enjoying the system, only because the support team is on point and response time is impeccable.

5 vor 2 Monaten Neu

Kommentare: Fairly new to PW, but enjoying it. Mainly the support team makes this work for me.

Vorteile:

The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond.

Nachteile:

Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page.

Deric R.
Corporate Planning/Operations Associate in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Propertyware Review

3 vor 10 Monaten

Vorteile:

It is customizable to an extent and allows us to have a one-stop shop for our property management division. The customer service is great, so many times they are able to troubleshoot any tech issues on the backend and/or explain how to accomplish a goal we are seeking from the product.

Nachteile:

There are technology issues on the backend at times and we have encountered various backend issues since we started using the product. However, I do see improvements over time so this shows that the Propertyware team is actively working on solutions, which is great!

Terry H.
Owner in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Document every promise and they will break them and charge you

1 vor 2 Jahren

Kommentare: The people were nice and courteous but did not resolve my issues and just stopped communicating instead of resolving the issue. I might have kept the product had they not ripped me off on the add on services.

Vorteile:

Online payments, I had a great experience with the help center they helped me with several issues until they were resolved, too bad the rest of the company didn't work this way.

Nachteile:

Having my sales rep, [SENSITIVE CONTENT HIDDEN] lie to me and then stop responding. Didn't provide the service as described and charged me anyway. Implementation drug on from 11/15 to 1/30 and turned on live without any testing. The marketing is useless without paying Zillow. The phone app crashed constantly when trying to search. [SENSITIVE CONTENT HIDDEN] my sales rep, put in writing that I could cancel a $100/mo add on for doc u sign and maintenance but did not honor it. Extended my contract with the change that could supposedly be deleted. The call center was supposed to do pre-screening and answer the phone for $452.25/mo. Instead they took all forwarded emails and entered them into my leads without talking to the people and sent them back as another lead. When I attempted to work things out to get it working I got stonewalled and the monthly payment continued. Multiple people called when I asked to cancel and said they would take care of the issue and then they stopped responding.

Dan K.
Owner in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Do not Choose Propertyware

2 vor 8 Monaten

Kommentare: Horrible. Will not recommend.

Vorteile:

I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues.

Nachteile:

Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals.

Antwort von RealPage

vor 8 Monaten

Hi Dan, Thanks for your feedback. To clarify about our electronic payment processing, it should only take 3 - 5 business days (which excludes holidays and weekends) for the funds to clear. During this process, a series of actions take place to ensure the funds are available, decreasing the likelihood of a reversal. If you find your payments consistently take longer than 5 business days to fund, please reach out to customer support at 800-704-0154 Option 5 & 1. They will happily assist you to investigate what could be causing the delay. - Charlie W.

Michael E.
Manager in USA
Vermögensverwaltung, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Propertyware’s property management program

5 vor 2 Monaten Neu

Kommentare: My experience with Propertyware is been great. Customer service was excellent each time I had to reach out for their assistance.

Vorteile:

Propertyware’s property management program is great I don’t know how our company would function without it.

Nachteile:

I cannot think of anything that I do not like about Propertyware’s software

Elaine B.
Accouting Clerk in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review done on 06/17/2022

4 vor 2 Wochen Neu

Vorteile:

I am used to it. It is pretty easy to learn and covers all of the needs for property management accounting.

Nachteile:

The outside user portals are hard to navigate for our owners and tenants

Jennifer G.
Owner in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Southern Classic Management Services, Inc

5 vor 8 Monaten

Kommentare: There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower.

Vorteile:

We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware.

Nachteile:

We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it.

Bruce H.
Managing Partner in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware & QuickBooks

5 vor 10 Monaten

Kommentare: Very good. Excellent technical support, constantly improving features.

Vorteile:

It is a good database and syncs financial information with QuickBooks

Nachteile:

It's reporting features are limited. Sometimes the engineers will disable a feature while making other improvements.

Teresa B.
Broker In Charge/HR Manager in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Propertyware Review

4 vor 3 Jahren

Kommentare: Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Vorteile:

Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies.

Nachteile:

The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should not have been done until it had been completely tested and debugged properly. We encourage Propertyware to notify its clients as frequently as possible on upcoming changes and to take into consideration all of their clients before making drastic changes to the software. In the past, we had issues with the check scanner not being compatible with our firm's policy of the collection of funds and move-in procedures. This caused issues for about a month and half before we had to stop using the check scanner through Propertyware.

Antwort von Propertyware

vor 3 Jahren

Hello, Teresa - Thank you for taking the time to write a review. I will share your feedback on maintenance with our product team. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage

Todd O.
CEO in USA
Verifizierter Nutzer auf LinkedIn
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware is the best of the class

5 vor 3 Jahren

Kommentare: Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.

Vorteile:

Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.

Nachteile:

Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.

Antwort von Propertyware

vor 3 Jahren

Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware

Michael D.
Marketing Team Leader in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

3 vor 4 Jahren

Kommentare: Our property management company, Royal Rose Properties, literally could not function without it.

Vorteile:

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management. Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Nachteile:

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened? For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

Naz A.
Account Manager in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

ACH EPay Trigger 5th Day (False Info)

3 vor 5 Jahren

Kommentare: Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

Vorteile:

This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

Nachteile:

To All BeWare !! Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank). Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)). You as the PM Company pay your Owners based upon this PW Status: Settled (False Info). Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !! It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

Charla F.
Property Manager in
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Is Propertyware a fit for everyone?

3 vor 6 Jahren

Kommentare: This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Vorteile:

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Nachteile:

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Richard B.
Owner / Managing Broker in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware Software - ease of use, many features and awesome support

5 vor 10 Monaten

Vorteile:

The software has many useful features for example Custom fields, customized reporting, and automated scheduling of reports. Integration with DocuSign is a huge time saver. The support is awesome. I always get a response from my initial phone call to support.

Nachteile:

I think there is room for improvement on the mobile app other than that I am extremely happy with the software.

Mary G.
Director of Training and Development in USA
Immobilien, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware Product Review

4 vor 3 Jahren

Kommentare: My experience has been positive with Propertyware. As a large client, it is extremely helpful to have a Platinum Support Agent connected to our account that has a relationship with our users. The support team has been extremely responsive in working with our teams and discussions about enhancements to be competitive with our products. Being included on BETA teams and development discussion is an extremely positive experience because they are learning about the industry and taking that knowledge for the product enhancements needed.

Vorteile:

The software is built to grow with your company. With the flexibility of the system's customization, including the reporting, custom views, and custom fields, your company can record, track, and analyze business short term and long term business trends.

Nachteile:

The system experiences glitches at times and can slow down based on usage.

Antwort von Propertyware

vor 3 Jahren

Hi, Mary - Thanks for taking the time to write us a review! As always, your feedback is appreciated. Cheers, Casi Cassandra Rollins, Sr. Director Product Marketing RealPage

Brion F.
Property Manager in USA
Immobilien, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

My Propertyware (Ongoing) Experience

5 vor 8 Monaten

Kommentare: I'd be lost without Propertyware. I chose Propertyware for my business because it was a software, I was already familiar with from a previous place of employment. I cannot speak from comparison as Propertyware is all I've ever known for Property Management software. I can only say that it has worked well for me, and I don't see myself searching for another software.

Vorteile:

It's difficult to determine what I like most about this software as there are many features that I find essential. I guess I would say the bookkeeping aspect is what I like most. If used properly, it will help you keep track of all funds, in and out and who/where they came from or where they are going. The reports feature is a close second as everything is made pretty clear for accounting purposes.

Nachteile:

I find the learning curve to be what I like least about this software, but I don't fault the software for it. Bookkeeping is not my forte, but I know how important it is for the job. Propertyware made it as easy as possible for someone who is not savvy to accounting. It just takes a while and can be stressful as you're often dealing with other peoples' money.

Miranda R.
Bookkeeper in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Propertyware Review

4 vor 3 Jahren

Kommentare: I enjoy using the Propertyware system. I find it easy to use.

Vorteile:

Propertyware system is easy to use. Being web based, access anywhere

Nachteile:

At first the training was difficult, we found little help in calling customer service. We had a new account Representative reach out to us, she was able to guide us to all the new training Propertyware has to offer. We are now on a better road to fully using all the tools. I know the system was build for the smaller multifamily property and has all the custom features, but this requires us to manually enter all of the information. I wish we had a training like before, come in and set up the system for us when we first started. After 7 years of using the system we are just now setting up all the Marketing settings, we have not even started using the widgets yet. To break it down, 7 years ago we didn't have the training needed to transfer to this system, now I feel we are getting the help we need.

Antwort von Propertyware

vor 3 Jahren

Hi Miranda - Thank you for taking the time to submit a review. We really appreciate your feedback. A lot has changed over the last 7 years and our implementation specialists are continuing to standardize processes with the help of customers like you. You can take advantage of the free instructor-led classes and open mic sessions offered by Propertyware University that you can schedule at your leisure by logging into Propertyware then selecting the training link, and choosing Instructor-Led classes from the top left menu. Cheers, Casi

Kathy S.
Owner/broker in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Growing with Propertyware

5 vor 3 Jahren

Kommentare: Propertyware has changed a lot over the years, and I like the personal relationships that I have been able to build with the Propertyware team members. Participating in training, RealWorld, and the RoadShow has been helpful to me learning the system and feeling like I am being heard when I have concerns or ideas.

Vorteile:

I appreciate the ability to add custom fields, which I have learned can be invaluable to housing information and pulling into reports. I came from the multifamily industry where Onesite has detailed reporting. Propertyware follows the same professional reporting formats, which my mom and pop owners as well as seasoned investors can follow and appreciate.

Nachteile:

I would like to see improvement to the client text messaging feature and client communication features. I would like to see the conversation housed within the client's personal page, and not a community page. For example, if I am talking to John Smith who leases a house, then I would like to see the text messages and email conversation history within his lease tab. Same with an owner. The way that messages are currently handled is cluttered and difficult to find historicals. Email history is lost.

Antwort von Propertyware

vor 3 Jahren

Hi, Kathy - Thanks for the positive review and we love hearing from you. You'll be glad to know that we do plan to further enhance text messaging in the future as the new design expands to other modules. We look forward to discussing the next phase in the near future. Cheers, Casi

Chris T.
Broker/Owner in USA
Immobilien, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware is great for tech savy users that want a powerful and custom back end solution

4 vor 3 Jahren

Kommentare: It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Vorteile:

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Nachteile:

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

Antwort von Propertyware

vor 3 Jahren

Hi, Chris - Thanks for the positive review! We really appreciate your feedback. Do we have your permission to quote you? Cheers, Casi

Lisa S.
Property Manager in USA
Immobilien, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Propertyware is great

4 letztes Jahr

Kommentare: It was a good program, however, at the time, they did not keep up with new technology. Text communications and add on's. Therefore, switched (however, regretted it)

Vorteile:

It was easy to setup and perform needed tasks on day 1

Nachteile:

The transfer of properties/owners integration was difficult and did not go smoothly.

Krishna J.
Accounting Specialist in USA
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love Propertyware!

5 vor 10 Monaten

Vorteile:

I have used other software in Property Management and I like this one the most. I work in the Accounting Dept. The payment ledgers are very easy to read and explain to tenants. Posting rent is very simple. But, the BEST thing I like about Propertyware is the assistance that is provided when I don't know how to conduct a particular task. The support that is provided is EXCELLENT! The supporters are so helpful and most of all KIND! They are not impatient. I don't have to stress about not understanding how to do anything, I have that peace of mind knowing that help is just a phone call away!

Nachteile:

I don't understand the difference between a new journal entry and an adjustment. I am confused about which one to use.