IQWARE PMS Bewertungen
von IQware3.3 / 5 12 Bewertungen
Bewertet am 25.9.2019
DO NOT WASTE YOUR TIME ON THIS PRODUCT!
Vorteile: Ease of use, cost, and familiarity with the product.
Nachteile: let me start by saying I have used this software for over 10 years and its just gone straight down hill. Support is as dreadful as stated. Stats are off like other reviews have stated, they cant figure out how to fix them. When they tell you its been escalated to R&D you can pretty much guarantee that you will never hear from anyone again. We have been sending emails and contacting every member of their team right on down the line and no body responds. They are extremely unprofessional. Do yourself a favor and move on.
Bewertet am 19.7.2019
Great Product and Value
Kommentare: I have been a customer a long time and I think IQWare provides a great overall value and product.
Vorteile: IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners.
Nachteile: From time to time it take a considerable amount of time to fix issues with Support.
Bewertet am 13.8.2019
IQWare runs our entire operation
Kommentare: We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between.
Easy to input reservations and get correct pricing.
Back end of software is good for homeowner invoicing and commission paying.
Nachteile: Most of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased.
Bewertet am 18.7.2019
Multi property user
Vorteile: Complex enough to handle our needs of multi property portfolio
Nachteile: Support resolution takes longer than expected.
Bewertet am 12.8.2019
Great Hospitality Software
Kommentare: Great service!!
Vorteile: Easy to use, easy to train, great support.
Nachteile: great product there are really no cons to the software or support
Bewertet am 14.8.2019
Strongly recommend you do not use this product
Kommentare: We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again.
Vorteile: I don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor.
Nachteile: Customer support will ignore you completely.
Bewertet am 7.9.2017
Once you learned how to use it. Iqware was great!
Kommentare: Very few.
Vorteile: It was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments.
Nachteile: Refunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot.
Bewertet am 5.4.2018
Poor support and response time. Releases untested updates. Does not have 24 Tech support.
Dr. michael P.
Vorteile: The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.
Nachteile: Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.
Bewertet am 19.10.2018
Simplistic PMS system
Vorteile: It was very simplistic and didn't have a ton of features.
Nachteile: It didn't have a professional look to it. It seemed kind of cheap.
Bewertet am 20.8.2017
DO NOT BUT THIS SYSTEM. IQWARE IS BY FAR THE WORST SYSTME I HAVE EVER USED
Nachteile: The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out.
Bewertet am 12.7.2019
Very user friendly
Vorteile: The ease of use and reports layout made a positive change to the end of the month financial reviews.
Nachteile: Still having issues sending confirmations tu customers.
Bewertet am 4.6.2014
IQware wins hands down!!!
Kommentare: The best I've ever seen and used. ease of use and all in one. Only the demo but wow wow wow I'll be upgrading soon.