PestPac Erfahrungen

PestPac - Great software for independent pest control owners/operators!

Vorteile:

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Nachteile:

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

bad customer service

Kommentare: hit and misssssssssssssssssssssssssssssssssssssssssssssss

Vorteile:

functionality is great for routing but customer service is terrible

Nachteile:

financial departments lack of customer service

PestPac - How we feel after using for 3 years...

Kommentare: Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Vorteile:

I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Nachteile:

The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do. PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done. Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it. If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

Best Choice for Medium to Large Companies

Kommentare: I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Vorteile:

PestPac has a LOT of features, and they're always adding more.

Nachteile:

The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

PestPac Review

Kommentare: Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Vorteile:

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Nachteile:

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

Awful and frustrating.

Kommentare: I am sole operator, dyslexic, and busy. This system proved nearly impossible to grasp. When I needed help processing a $50 charge, the CSR I delt with had no clue about the system. I never got my $50. I called and emailed to cancel service and my sales rep REFUSES to return my emails. Maybe he's running out the clock...

Vorteile:

The sales person was nice. Literally the high point.

Nachteile:

It is needlessly complicated and frustrating.

constant issues

Vorteile:

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Nachteile:

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

nickel and dime

Kommentare: It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it"

Vorteile:

keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!!

Nachteile:

the cost, the contract and worst yet the CUSTOMER SERVICE

RUN!!

Vorteile:

I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

Nachteile:

They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

Incredible for the price!

Vorteile:

PestPac is so much cheaper then some of their competitors. The price can’t be beat.

Nachteile:

What it lacks in features it makes up for in price.

After 15 years, I'm Still Happy with Choosing PestPac

Kommentare: The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved.

Vorteile:

The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability.

Nachteile:

There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac.

Great software

Kommentare: We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered.

Vorteile:

Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees.

Nachteile:

There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end.

Don’t waste your time or money.

Kommentare: I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month.

Vorteile:

The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros.

Nachteile:

NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per month and I was told the system could do that. When I was already signed up and going through the training, I was told they had to build a special work around for this that I would need to do EVERY time this would happen (therefore for a majority of my clients). Meaning more work for me and my office staff. The customer service is HORRIBLE (with the exception of the trainer who tried to help but because the system couldn’t do things simply and what I needed then to do and he couldn’t fix that). During the training process, I explained that this was not the same system I was sold - it was way to complicated to produce simple tasks and did not do what I was promised, and I requested a refund. I was rudely spoken to by my sales guy, and told this was the number one product in the industry and this was MY problem not the company’s and it was non-negotiable to get out of the contract. He also sold me a ton of add-on’s that you aren’t even allowed to use right away because the system needs to be properly set up, so after the 6-8 weeks you can start using the different add-one.

Is anyone even reading this?

Kommentare: There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review?

Vorteile:

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.

Nachteile:

Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.

Dependable product and excellent customer service support!

Kommentare: Very good experience with WorkWave PestPac overall.

Vorteile:

The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.

Nachteile:

We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.

Grow Your Company

Kommentare: Pest Pac has enabled us to grow our business exponentially over the last 30 years. It has allowed us to accelerate our pace of growth. Going paperless has been a game changer for us on many levels. The field APP has our Techs working from their smart phones with everything they need at the touch of a button. The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also.

Vorteile:

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically.

Nachteile:

The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form.

Document Uploads Ridiculously Slow

Kommentare: Slow and cumbersome.

Vorteile:

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

Nachteile:

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Ease of use

Kommentare: Good. Could be better.

Vorteile:

Easy mobile use. Like the use of documents with the mobile application.

Nachteile:

Hard to attach documents to emails on the desk top. Reports need a quick list other than all the options of running reports.

Could use some improvement

Kommentare: Really great software overall, but it is on the pricy side.

Vorteile:

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Nachteile:

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

PestPac is the logical choice for pest control companies

Vorteile:

What I like most about Pestpac is the ability to set it up according to particular business needs. Not every business is the same, and Pestpac allows you to be unique in the sense of how you build your software.

Nachteile:

The complexity. There are so many options and so little clear definitions. Checking or unchecking one box could make or break your entire set up.

Definitely has its Pro's and Con's

Kommentare: It's been good and is allowing our company to manage our clients and routes more efficiently

Vorteile:

It makes it so easy to create very tight and effective routes for our techs and customers love the online payment option. The mobile app allows our CSR's to get orders and notes to our pest control techs with ease

Nachteile:

The billing and accounting side is not user friendly and sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.

Easy for every day use but tricky to access the extras.

Kommentare: Overall it is great software. The change over to WorkWave Payments has been rocky to say the least. Several accounts did not update or Credit Card numbers were lost causing huge delays in our billing and customer dissatisfaction. I feel it is a bit expensive at 4% and I think that should have been made clear upfront.

Vorteile:

Easy to get started on, basic functions are very user friendly.

Nachteile:

It is difficult to figure out and then "remember" how to do out of the norm tasks like run certain reports, add users, adjust settings and identify the different functions available.

Excellent Customer Service

Kommentare: I really enjoy using PestPac. And my customers seem to like what they have to offer as well. Though we are a very small company, using PestPac makes us feel like we are a huge company. Every interaction I've had with staff has always been positive and everyone is very helpful.

Vorteile:

-Amazing customer service, everyone is so great! -Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out. -Constantly offering education and training

Nachteile:

-Notifications- when giving out call notifications the system gives a very loud beep and I wish that would get fixed. I try to encourage most of my customers to let me text them their notifications instead so they don't have to listen to the beep. -PestPac is located on the east coast, I'm on the west coast, so if I need customer support later in the day, I have to wait until the next work day. And they don't have customer support on weekends. -Visual Route Manager- I want to like the VRM but I feel like it doesn't help me much with optimization. But I'm sure it's just my user error.

So glad we switched!

Vorteile:

Very easy to use and to teach new employees - can lock them out of certain areas until they are ready. Also like the ease at which I can find info and pull data from the software. it's very organized and at your fingertips (using your keyboard of course). Love that so much in integrated with PestPac such as our GPS system. Looking at the phone system now - Voice for pest - VERY excited about that.

Nachteile:

Can't think of anything at the moment. Sometimes I want to know more of how the Company and Printer setups effect things down the road and since we started with PestPac, haven't really had time to go back and take a look. Maybe a tune-up webinar would be helpful

PestPac for the win

Kommentare: PestPac has some great features and amazing customer service. Being able to get someone on the phone immediately for help is a big plus. We're definitely not going anywhere soon!

Vorteile:

PestPac has some GREAT features. As the head of Accounts Receivable, PestPac's billing features make the program SO easy to use. Credit Card functionality is fast, easy and reliable. It makes creating invoices, sending invoices and emailing statements virtually seamless.

Nachteile:

It would be great to see all stops for all technicians on ONE MAP. If we could somehow see them all on ONE MAP we would then be able to group stops for technicians without any overlap.