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Über Magaya Supply Chain

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Nutzerbewertungen filtern (26)

Camilo F.
Camilo F.
Coordinador de logística in Kolumbien
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Everything in one place !

5 vor 3 Jahren

Kommentare: I love how easy you can find things and how fast you can filter data. The interface is very visually friendly so your mind reminds what each icon does.

Vorteile:

It’s so easy to use that you can see icons and you know what they do. System gives you the option to export data in excel and even in pdf! It’s really helpful when you need something fast and you don’t have too much time. Also, you can set how much access you want someone to have to the info you are saving on the system. You can have multiple magayas open at the same time :)

Nachteile:

Some fields has a limit on the number of characters you can put on it and sometimes everything it’s really important to be on it. The integration with the CBP website to declare goods is not that good, it’s not really easy to get into it and to download the data from magaya into the ace portal.

Antwort von Magaya

vor 3 Jahren

Camilo - thank you for the amazing review. We hope you continue to enjoy our software and all it has to offer! You can also submit feature suggestions to your sales advisor or support representative so that we can continue to work on improving your experience. - The Magaya Team.

Ivan S.
Operations Coordinator in Kolumbien
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great tool. Fits perfectly with my operation

5 vor 4 Jahren

Kommentare: The main benefit it's can integrated our process (operations, comercial and acounting) under one platform.

Vorteile:

It is friendly. Easy to use and quite customizable. The support is permanent. Es perfecto para integrar bajo una misma aplicacion los procesos mas importante en el negocio de los agentes de carga.

Nachteile:

I would like to improve the accounting module for countries other than USA, because this software was designed for US market. In other countries, the accountan regulation is different, reason why it's necesary a bigger Implementation process.

Alicia L.
Audit and Implemention Manager in Panama
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is easy to learn and covers our basic tasks. Technic Support are great.

3 vor 4 Jahren

Vorteile:

It is friendly to use. It is very helpful we can import or export information in csv and Excel format.

Nachteile:

Magaya doesn't manage a lot of package in one shipment due it will freeze For 3PL business, final customers will like to have on their report, only one view for total amount of pieces, and at the same time, primary and second package. For 3PL business, for textil, inventory is by yards, and our warehouse needs it by rolls. It's only considered the perfect escenario, it needs to adapt to some escenario of Panama Market at least. A dashboard will be great. Internal notes only keeps in the part of Magaya when it is typed, and it should be in every step, example, if we wrote an internal note in Quotation, it should be shows in Shipment and we do not have to go to read it all. Content Security cannot be administrative by user creator. Example, we need that sale rep only see their quotation. Magaya could include some alert for KPI accomplishment. Magaya Transactional doesn't work as easy, it will send to all the party involved, instead only the consignee.

Isaac M.
general manager V.P. in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TSS / MAGAYA good partnership

5 vor 3 Jahren

Kommentare: We have been using MAGAYA for the last 8 years and look forward to keep on using in the future

Vorteile:

Warehouse module is by far the best out in the market. simple and user friendly

Nachteile:

Accounting functionality is not 100% accurate on numbers.....software does have a ABI module....I know is the next big thing to come out but still.....lacks "business intelligence"

Antwort von Magaya

vor 3 Jahren

Isaac - Thank you for the kind review! We hope you continue to enjoy our software and continue growing with us. Stay tuned for our ABI module coming soon! - The Magaya Team

Óscar G.
Óscar G.
Manager Account in Kolumbien
Verifizierter Nutzer auf LinkedIn
Maritime Wirtschaft, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Maya icons

5 vor 3 Jahren

Kommentare: I really like the new look of it. Also, it’s easy to find the options I need and it’s fast while looking or filtering any info.

Vorteile:

With the last update the icons became so visually friendly! Once you see the icon, you have a big idea what it does!

Nachteile:

Sometimes if you put too many words on a field in an bill of lading and you save it as PDF, some of those words just disappear! You need to put the exact amount of words per line so everything is saved on the pdf.

Antwort von Magaya

vor 3 Jahren

Oscar - we greatly appreciate your positive feedback. You are a valuable part to our business. Let us know if we can do anything more for you! Thank you for your feedback. -The Magaya Team.

Klaus M.
General Manager in USA
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Our experience with the software has been very good from the first day.

5 vor 4 Jahren

Vorteile:

What we like most about the software is how easy is to work with, friendly and most important, the system is very reliable. It accommodates to our needs!

Nachteile:

We can't think of what we like least about Magaya simply because it gives us exactly what we need right now, and we are confident that the more we grow the more the software will give us.

George G.
President in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Customer Service ZERO!!! No accountability or customer support.

1 vor 2 Jahren

Vorteile:

The software is fairly easy to be used but it is impossible to be expanded, linked or diversified.

Nachteile:

Customer service is non-existence! The monthly bill is always on time, but implementation is a very leghty process with multiple charges and fees. If you try to find someone to answer your phone call after 3:00 PM on Friday, you are truly a lucky man! Support and customer service is not on their vocabulary yet.

Antwort von Magaya

vor 2 Jahren

Hello Mr. Georgakopoulus. You have been our customer for about 10 years. We thank you and appreciate your business. I reached out to you by phone and email, but unfortunately, we have not been able to connect. Providing high-quality support is a key part of our service and we welcome your feedback. The customer support department is available by phone Monday Friday from 7 AM to 8 PM and Saturday from 8 AM to 12 PM (eastern time) with an average hold time under 3 minutes. Please contact me at your earliest convenience to discuss your concerns. - Nomar Ramis, Chief Customer Officer

Jane J.
IT Manager in Nigeria
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Software Experience

3 vor 10 Monaten

Kommentare: Average in all but was fustrated with the support
Not considerate with their customer by disabling users if you havent made payment for just a day
very expensive

Vorteile:

I can make other documents like HWB from it and I can design my template

Nachteile:

Users are also having issues with the software when trying to startup could not integrate with my accounting software

Antwort von Magaya

vor 10 Monaten

I'm sorry to hear that you've been having some issues with your software and support. Your experience certainly does not reflect the high value we place on customer service and quality, and we would like to speak with you directly to make it right. It is also not our policy to disable users after a one-day late payment. I have escalated your concerns to our Chief Customer Officer, and in the meantime, please contact your Account Executive to discuss further.

Hosffman M.
CEO in Nicaragua
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

All in one System

4 vor 2 Jahren

Vorteile:

You will find a great software that will run better your Supply Chain, integrating all aspect of the Chain

Nachteile:

I think some fills are repetitive and could be narrow, to not introduce double information

Socrete M.
Manager in USA
Kunststoffe, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

It's good!

4 vor 3 Jahren

Vorteile:

Lots of customization options available. It has a lot of features too so it's good for us now

Nachteile:

It's not very intuitive. There's a lot going on so it's tough to navigate right off the bat.

Antwort von Magaya

vor 3 Jahren

Socrete - thanks for the great review. It's greatly appreciated. Our implementation team is always available for guidance through the software. Let us know if we can do anything more for you! - The Magaya Team.

Alba D.
Vice President in USA
Lagerung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great company , great system and the people that work there are extremely pleasant to deal with

5 vor 4 Jahren

Vorteile:

Very easy to use, cloud based availability, customization of documentation tech support is ALWAYS available

Nachteile:

Needs a little work in the warehousing and distribution side. The system has evolved to a warehousing and distribution module since it was established as a freight forwarding module but it still needs some work.

Pablo andres D.
Co-owner in Kolumbien
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I love it how everything converges and links. Online features and plugins complement very well.

5 vor 4 Jahren

Kommentare: Control, online presence, personnel cost reduction.

Vorteile:

How interactive is from customers perspective and how everything's linked around the product. Also the accountings are very intuitive.

Nachteile:

Has too many options that confuse some users. How it creates bank accounts per currency when is not necessarily the case is some countries.

Glais S.
Trafiic and Logistic department in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I am working with magaya since 2006 and at long time each update show more and more quality and easy

5 vor 4 Jahren

Vorteile:

the facility to find to file the sed or ace very easy to find the schedule B and submit and have the answer direct to my shipment

Nachteile:

I think the in my case is to find better the shipment or may be the filter for find...I am not sure if I do correct to find the sh ipment

Ernesto G.
Education Coordinator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best software to automate business processes!

5 vor 4 Jahren

Vorteile:

The software is great for automating business processes and has accounting integrated in the software.

Nachteile:

At the beginning, the software may be difficult to learn, but when combined with all the Knowledge-base, one can learn much faster.

Mauricio A.
Director in USA
Luft- & Raumfahrt, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Took our business to the next level

5 vor 3 Jahren

Vorteile:

The ease of use Communication manager on the server Customer support everytime I call

Nachteile:

It wont update to the latest version automatically, so im running a few version behind.

Christian T.
Christian T.
Auditor in Trinidad und Tobago
Öl & Energie, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5 vor 2 Jahren

Vorteile:

My freight forwarder uses this software to communicate with its customers as to exactly where their packages are. Magaya is so easy to use, there is absolutely no learning curve. The user interface is straight forward with everything at your fingertips. The software also allows for online payment.

Nachteile:

I like everything, this is truly a well thought out software.

Orlando a V.
president in USA
Transport/Güterfrachtverkehr/Schienenverkehr, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

excellent software

5 vor 4 Jahren

Kommentare: easy record keeping software, easy of use, inventory solutions, great support, fast and secured cloud access

Vorteile:

friendly interface. easy of use. great communication with clients. great communication and use with USCustoms

Nachteile:

email interface. Does not work with Outlook. Need upgrade and allow users to choose their mial software.

Jose H.
COORDINADOR in Mexiko
Logistik & Lieferkette, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It's very easy to manage

5 vor 4 Jahren

Kommentare: Significantly reduces tracking time per shipment

Vorteile:

Its connectivity with INTTRA and the support with other colleagues inside the network. It's sections are very organized (Consolidation, impo, acounting, etc)

Nachteile:

Templates are not so easy to create as they said. The cost for building a template is very expensive because of its programming (javascript)

Vincent H.
President in USA
Logistik & Lieferkette, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

very bad services of after sale

1 vor 4 Jahren

Kommentare: I bought their software. we paid full installation fee after two month then we are start to use but they are still not finished what the form of arrival notice that we request until now almost 4 months but they do not fix yet but they are keep pushing for monthly payments

Vorteile:

I do not like any their feature any more now every month we must paid the monthly fee even all our request they did not fix for us

Nachteile:

For beginning their presentation for the whole system of cargo management is perfect but using disappointed

Antwort von Magaya

vor 2 Jahren

Vincent thank you for your time on the phone today. We are committed to your success. As per our conversation, I have assigned a Sr. Implementation Specialist to work with your company and address the pending items. They will contact you directly to schedule the next steps. Thank you for the opportunity. - Nomar Ramis, Chief Customer Officer

Caio S.
Operations Supervisor in Brasilien
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Fast & Smart

5 vor 4 Jahren

Vorteile:

Great disponibility: when used at the Logistics department of the company, all the efforts to simplify the daily staff were decreased on lower level ever. Fast action of support team.

Nachteile:

There are some tabs on same order which take off the attention of others needful tabs on the process.

Jon W.
Warehouse in UK
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Complex software

3 vor 4 Jahren

Kommentare: Magaya being based in America probably isn't the best thing for users in other timezones if problems occur. Friendly staff though.

Vorteile:

Lots of features to cover most applications for warehouse users. Customisation features allow you to tweak the software for your needs.

Nachteile:

Website gave no indication towards the cost of the software. Forced you into contacting them rather than taking your own time to decide.

Antwort von Magaya

vor 3 Jahren

Jon - thank you for the review. Let us know if we can do anything more for you! Our prices are based on the needs of the customer, so it varies depending on the needs and wants of the company. Thank you again! - The Magaya Team

Justin D.
Director of Operations in USA
Industrieautomation
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Still learning!

5 vor 6 Jahren

Vorteile:

Very adaptable to many different circumstances. Looks like it will be a good fit as we continue to grow.

Nachteile:

Some areas are tough to navigate. Getting into the form designer was difficult to set up for our label printer but the technical support was able to jump onto my computer and get it done.

Linda V.
director in Ghana
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

The user friendly software for Logistics companies and their clients

5 vor 6 Jahren

Kommentare: This software has made management of our information and operations very easy and professional.

Aman U.
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung
Quelle: GetApp
5 vor 3 Jahren
Juan D.
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Magaya WMS just fine

3 vor 5 Jahren

Kommentare: Same as its full version, does its work, but freezes up from time to time, making you reboot the server losing tasks or transactions in process, they blame it on the manufacturer of the handhelds and the manufacturer blames it on Magaya, so.. would look for more options.