Zeffy Erfahrungen

Using Zeffy

Kommentare: Excellent experience from a user, administrator as well as customer service

Vorteile:

Cost effective interactive platform that keeps on evolving Donor management Able to sell tickets for events and fundraise

Nachteile:

If donors do not contribute to help cover collection cost, Zeffy can limit the amount of collection per transaction

Zeffy - The Perect Price for Nearly the Perfect Program!

Kommentare: The price and ease of use make this an easy decision for our nonprofit. We would love to see it develop and grow in communication and donor management so we could stop using multiple programs. In addition, their customer service is extremely fast and easy to work with! A great, easy software to implement quickly and maximize time and profit!

Vorteile:

It is easy to set up and use! You can easily customize the forms to collect funds for tickets, events, and more. The dashboard is intuitive so even those with little training can help administer the data and information to help you reach your goals and find success.

Nachteile:

Zeffy does not have all the features that we wish it had. It could use a more robust messaging system with more features to create eye-catching emails. We would love the ability to manage our silent auction for our events. It needs to be able to do POS on Android (which I learned is coming soon). And we would love it to have more features with tracking individuals, donor engagement, etc.

Great Option For Small Non-Profits

Kommentare: Overall, we are happy with our experience with Zeffy. From a customer service standpoint, they are very responsive when issues are raised, generally within 24 hours or less.

Vorteile:

If you've used any other donation processing platform, Zeffy is pretty easy to navigate. They have a number of options for forms creation that should serve most, if not all, of the needs of a non-profit organization. I like that they also offer Tap-to-Pay.

Nachteile:

The eCheck process is cumbersome if the donor wants to enter their bank information manually rather than allowing Stripe (their processor) to directly access their bank account. Also, it seems a bit disengenuous that they don't make it a little more obvious that paying the recommended fee is optional. Also, it's a bit cumbersome to find their FAQ pages both before and after signing in to our account.

You shouldn't have to opt out of the donation!

Kommentare: If it weren't for the unexpected "donation" it would have been great.

Vorteile:

It was a brief form that didn't require too much info.

Nachteile:

They apparently have a default donation to Zeffy that gets added to your donation. We had made a $100 donation and were quite angered by the $12.95 "donation" it said we agreed to. You shouldn't have to opt out. I will definitely think twice before donating through Zeffy again!

A Great Find for Nonprofits!

Kommentare: The ease of use and versatility are simply outstanding!

Vorteile:

User friendliness. It saves us processing and bank fees. It allows the easiest registration for events. It allows me to create unique questions. Messages and emails direct from Zeffy are awesome!! Willingness to work on NEW improved features at the user level.

Nachteile:

It's easy to manage and remove contacts. But you can't delete "incomplete" visitors. It could use some "logic" with unique questions (if/then,etc).

Every Nonprofit Should Immediately Begin Using Zeffy. No joke.

Kommentare: A+ across the board. I stated using it to save us money (or, rather, to be able to keep more of our donations). But immediately became a convert and now find myself telling everyone about it. If you’re a nonprofit… this has to be your donation portal.

Vorteile:

What initially attracted me was the no credit card / online processing fees for donations. But there are no fees for ANYTHING. The way they make money works for them and I’m a huge fan. But beyond that (and that was enough) — EVERYTHING is fantastic from the immediate setup time to the ease of use to their phenomenal customer service … the “savings” are way more than just not losing money to credit card companies. It saves TIME and is so elegant and easy to use.

Nachteile:

It’s hard to find something bad to say but I think the UI could be improved based on user feedback. It’s by no means bad and I like that it’s simple. It could potentially be laid out a little more logically but if nothing changed I wouldn’t have any problems. Currently their mobile app (iPhone) leaves a lot to be desired. I’d rate that a C-/D+ in its current state.

Zeffy for the Win

Kommentare: We are a raving fan of Zeffy. We can't say enough good things about the easy of implementation and from the customer standpoint your transaction is complete and processed within minutes. The new app feature that allows you to scan credit cards on the spot was a huge help during our recent fundraiser.

Vorteile:

I love the ease of use. Setting up and implementing new forms is done in minutes. Finding Zeffy is the best thing that happened to our nonprofit.

Nachteile:

Honestly nothing. We haven't had any issues with Zeffy. We love every aspect of it.

I can't believe it's free!

Kommentare: Overall my experience with Zeffy has been stellar. I've never found an easier platform with so many options. AND it is free. Mindblowing!

Vorteile:

This is the easiest donor management software I have ever seen. I am older and often confused by software but this was intuitive and lovely to use. The receipts are very clean and professional.

Nachteile:

I'm not sure I've connected my bank properly, so that part is still iffy for me.

Zeffy is free and perfect for nonprofits!

Kommentare: A small learning curve but that was was to be expected. That being said I was up and running with links to three campaigns on my GoDaddy website in 8-10 hours.

Vorteile:

We are a small nonprofit and struggling to fund our mission. Zeffy will allow us to raise money at no cost.

Nachteile:

Love it and anxious to see the new upgrades.

Zeffy saving donors and our charity money

Kommentare: Zeffy has been easy to setup, and has been easy for donors to use. However, it needs to add Zapier integration, so that I can add donor information to our mailing list and do other automations with a Zeffy donation as a trigger.

Vorteile:

I like the simplicity of setup - not a lot of bells and whistles, but this makes event and form setup easy. Of course I like the "no fees" aspect - that's why we are using Zeffy.

Nachteile:

On the forms for a donor, it's not clear exactly how to zero out the tip if that's what the donor wants. Also - lack of API support for Zapier, which we use extensively. This will definitely limit our ability to use Zeffy exclusively.

Non-profit enjoys no fees for credit card processing and more

Kommentare: Simplyk has been fabulous for our organization. It has decreased our processing fees significantly and has a very kind dedicated team at the ready to support and trouble shoot.

Vorteile:

I love that it's completely FREE!! I like the simplicity of uploading "events" for sale and the ease of making changes to them. I look forward to using SimplyK for connecting with volunteers and learning and growing with them as they offer more functionality.

Nachteile:

I hope that some day users/customers could purchase more than one different event at a time and register as a member so they don't need to enter all of their information every time they make a purchase. I also am looking forward to a better description on credit card statements as well as better options for the donation made to SimplyK - right now it is so high that many confuse it with a tax and some do rarely choose not to donate at all as a result.

Great platform for managing donation and fundraising.

Kommentare: Great platform to manage donors, for online donations, and to organize a fundraising event through the ticketing app.

Vorteile:

The fact that there are no transaction fees was a big plus for our nonprofit, and the platform is very easy to use.

Nachteile:

Automated email received about traffic activity and suggestions to reach ou to donors.

Zeffy is a great solution for non profits

Kommentare: Extremely please with the costs and the options to do different fund raisers.

Vorteile:

Zeffy does not charge a processing fee to the nonprofit. It asks the donors if they will contribute to the processing. If donor declines, Zeffy still does not charge a processing fee.

Nachteile:

The settlement of donations of transactions do not happen except weekly or monthly. It can be up to 13 days before receive funds. We did not have to wait that long on the ones we processed but it is possible.

Simplyk and the Arts

Kommentare: It has been a great experience using Simplyk so far. It's easy to use and enables us to have all our art class events in one spot with access to registrations, sales, etc. The support team is great to work with and listens to our feedback! But for sure the best part is that there are no fees for our organization, which is so important for Not-For-Profit organizations.

Vorteile:

Simplyk's ticket registration process is perfect for the Arts classes that we offer. It manages the registration process for us and keeps track of sales/registrations at no cost to our organization....not even credit card fees!

Nachteile:

The software firm is easy to deal with and has incorporated a lot of our suggestions in their product, however we would like to see a process where we can stop and start sales on certain dates and also the ability to customize registration emails and reminder emails with greater ease. But we are seeing improvements every week as they put more thought into this product.

How can you go wrong?

Kommentare: I did have an issue I needed to contact customer service about. It was after hours, and they got back to me right away the next day.

Vorteile:

Zeffy's model of absolutely no fees to non-profits is AMAZING. It's very easy to get started, user intuitive, and the donor interface is simple and easy to understand.

Nachteile:

There's no real reports inside the database, so you do have to download and use your spreadsheet of choice. But, for no fees, I can do that!

Zefy is the absolute best fundraising choice

Kommentare: My overall experience with Zefy is absolutely incredible. They have saved me not only money but time. Thai is definitely the best site to use for fundraising

Vorteile:

Zefy handles everything with precision. They keep track of everything for you and donations are disbursed when they are suppose to be. They take all the worry out of everything for you.

Nachteile:

I really have no complaints the only thing I wish they had was an app I could download to my phone opposed to having to use the web browser

Five Stars

Kommentare: Zeffy is an incredible product and has been a real game changer for CMHA Toronto. Donor relations, reporting, and receipting are all vastly improved by this product and the elimination of transaction fees has already saved us tens of thousands of dollars in a short time.

Vorteile:

I was initially interested in Zeffy due to the promise of zero transaction fees. This is a very appealing feature for donors who always appreciate knowing that 100% of their donation is going to the charity. I had been using another product that charged nearly 5% in transaction fees. I soon began using Zeffy for anything that required a pay portal from the donation page on our website, to campaign pages for third party events. I have also used Zeffy for ticketing, and it has been a flawless experience.

Nachteile:

The templates can be a bit limiting, for instance if I want to employ a video and info graphic on the same page, you need to click on the box that says 'what impact will this donation have' in order to see the graphic. It's not the worst setup, but it could be improved.

Review

Vorteile:

Processing Donations and Tickets for event registration

Nachteile:

Automatic % to support Zeffy is too high.

Nonprofits Should Use Zeffy

Vorteile:

Zeffy has no transaction fees! Through another donation platform, I once had a donation of $1250 and only received $1213 because of credit card fees. Zeffy is great because it allows all of my donated funds to go toward my ministry! I also have used Zeffy for several raffles and have created an online store. It was easy to use and customize. Honestly, all nonprofits should use Zeffy and receive their full donation amounts!

Nachteile:

There really are no cons. If a nonprofit organization does not mind receiving their funds once a week to their bank account, there is nothing to complain about.

Excellent Tool for Class Reunion!

Kommentare: Overall, we are thrilled with Zeffy and hope to use it for future class reunions, even if each ticket required a small processing fee. The site is extremely user friendly, and the support staff has been phenomenal.

Vorteile:

Loved the fact that we could use Zeffy without any start-up costs or ongoing costs. It was super easy to set-up our class reunion site to sell tickets AND allow our classmates to contribute to our school's 501(c) nonprofit organization.

Nachteile:

The event time on our emailed ticket confirmations was incorrect, causing purchasers to wonder if they did something wrong or if the published event time was wrong.

BEST Donation Platform For Your Nonprofit

Kommentare: I looked into various donation platforms and when I came across Zeffy, it seemed too good to be true. A brief note of my background: two companies I have worked for, had created their own technologies and I was the one selected to demo our technologies to our prospective clients and to travel to our current client's facilities to troubleshoot, which is why I look at technology with a critical eye and a forward-thinking mindset. Zeffy passed both my "eye and mind tests" and we could not be happier in choosing them for our donation platform!

Vorteile:

Zeffy is easy to set up and easy to use for our back-office teams and our clients. We receive 100% of all of our donations. Their event management is EXACTLY what we were looking for and we plan to begin utilizing it later this year. Their help desk is responsive and truly helpful. Not sure if you have ever been sent to a "helpless" desk for problem-solving, which for us is quite frustrating. Zeffy's customer support has been exceptional!

Nachteile:

We would like for any video to play on the donation screen (where you have the option to select your logo or a video). Currently, Zeffy is only set up to support a short video from YouTube and obviously, our videos are "not short enough", so we cannot play our video, so we display our logo. I do believe they are aware of this and hopefully, in their next technology update, we (and all companies) will be able to display our videos, other than shorts from YouTube.

Beyond Impressed

Kommentare: The customer service and integrity are second to none. Simplyk's team is so cohesive. They answer my emails quickly, professionally, and with great helpfulness. They arranged video calls to get to know our agency and goals; it's obvious to me that they know our agency personally and care about our success. As far as integrity goes, every promise Simplyk made has been delivered. We were shocked when the first donation came through at 100% of the donated amount. When they say "no fees," they actually mean it. I trust this company completely, and it has been a pleasure working with them on our projects.

Vorteile:

Simplyk is a dream solution for our fundraising. It is great for the donor, with easy navigation and few clicks. At the back-end, it was so easy to set up our pages and make them look beautiful on the interface.

Nachteile:

We are hosting an event that requires people to register before they create a fundraising profile. We have had a few people create a profile on the fundraising page without registering beforehand, which requires a bit of manual follow-up. However, Simplyk has some great features in place to prevent this, like auto-directing people to the event page after they register.

Keep every cent of your donations! No CC/Platform Fees!

Kommentare: Overall the experience has been very good for a free platform that lets us save cc fees. It honestly does more than I thought it would, and we've been happy with it. If Zeffy charged for the platform or cc fees, we would look at comparable platforms. The great thing about Zeffy is that there literally is no comparable platform. EVERYONE charges fees except them. They seems too good to be true, but they're not!

Vorteile:

Most people thought Zeffy was too good to be true. I begged them to let us try based on reviews from reputable sources like Capterra. We are SO glad we found Zeffy. It's provides more than I hoped for in terms of a platform, and it saves us so much in terms of credit card fees.

Nachteile:

There are definitely things we've run into that could be more convenient, but we've always been able to fix user errors on the back end or rework things to compensate. The biggest annoyance that we've run into is that once you sign up for a volunteer slot on an event, you can't change it. We will not be using the volunteer service anymore due to that, but everything else has been manageable.

Looking Into Using Zeffy Is Worth Your Time and Effort - you won't be disappointed

Vorteile:

The features that was most important were the ability to offer existing members pre-populated forms that made it easy for them to renew annual memberships by paying dues and making donations on-line. This replaced our legacy system that was painful to the membership because it forced them to fill out a form with the same info they gave us last year and then mail it to us.

Nachteile:

The ability to arrange the information presented on the forms is somewhat limited so the process flow did not match our existing process. An example was the form for a renewal customer required them to answer first how what donation they wanted to make the Historical Society over and above the dues. Then the form asked them to choose whether they wanted an Individual or Family Membership. This sequence should be reversed.

Great Registration Software for Non-profits

Kommentare: My rep has been fantastic and quick to respond, super easy to implement on our website, easy to build custom forms

Vorteile:

Zeffy was exactly what we needed to register and collect fees for our soccer camps. We needed a way to build forms with their shirt sizes, years of experience etc., as well as receive payments at the same time, and Zeffy does just that.

Nachteile:

I have no features of Zeffy that I do not like.