AutoLeap Erfahrungen

The must have software for any reputable shop

Vorteile:

The marketing module has already made up for the price difference and I’ve only sent out ONE marketing campaign text so far. This will most definitely boost my productivity, profitability and income for my business and family.

Nachteile:

Doesn’t work very well on a phone which I use quite often because we’re a mobile mechanic service but that’s an easy fix with a tablet.

Specialty Shop using AutoLeap

Vorteile:

The additional features and cost. Ease of use.

Nachteile:

Motor repair guide needs more procedure break downs.

Honest Feedback

Kommentare: AutoLeap has made working here unenjoyable. The roll out was rough and after weeks of use, I am still struggling with many aspects of using AutoLeap.

Vorteile:

I can see some potential in the product, however the program is not yet helpful, as many updates and improvements still being made are slowing the real time performance. Roll out was too soon. Difficult and time consuming to use.

Nachteile:

Roll out was too soon. Training was scarce and incomplete. Difficult and time consuming to use. My list of difficulties is too long to list here.

Highly Recommend

Kommentare: Our experience has been very good so far. Just a few days learning curve to get it down.

Vorteile:

Makes customer communication much easier.

Nachteile:

fluid specs are hard to find for differentials and such.

Recommend for shop use

Kommentare: We have been with auto leap a few weeks now and they have been very helpful

Vorteile:

ordering parts you can see multiple stores at one time

Nachteile:

how you cant do any payroll or balancing check book or credit cards

Autoleap is AWESOME!!

Kommentare: Excellent. Very friendly people that guide you in every step of the way.

Vorteile:

Ease of use on a daily basis. The ability to make estimates, invoices and prices of everything you need into one makes it very easy to use. Saves a lot of time from simply calling.

Nachteile:

Switching from manager to technician when your the same person. If it's 2 different people it would be great.

Business partners

Kommentare: Very pleasant, easy and comforting. The company is here to help grow your business.

Vorteile:

I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product

Nachteile:

This software takes some getting used to.

Great auto shop management software to streamline a variety of operations.

Kommentare: Auto Leap is a very intuitive software, easy to set up and offers an amazing support team that are always there to provide guidance through any issue. Their live chat is extremely helpful and quick to assist. Auto Leap is very efficient at ordering parts and creating estimates. Also, it streamlines communication between the techs, service advisors and customers. I would definitely recommend Auto Leap!

Vorteile:

Extremely user friendly Excellent support through live chat and account manager Amazing features like dashboard, automated messages, integrating vendors

Nachteile:

Ocasional glitches Not able to test the software before signing a yearly contract

AutoLeap implementation

Vorteile:

Have only begun to use but the system is very thorough and well thought out. Literally start to finish all aspects of the repair process are covered.

Nachteile:

There are a number of entities within autoleap's system that can be a bit confusing to keep track. Initially felt like drinking from a fire hose with so many emails, links, and videos.

Great software !

Kommentare: its great 10/10/ Staff and system both are awsome! We thank Cisilia for all the checkins !

Vorteile:

Autoleap is a good software with great support behindit.

Nachteile:

There is nothing to complain about with autoleap

BUSINESS MADE EASIER

Kommentare: GREAT EXPERIENCE OVERALL WITH AUTOLEAP, WOULD ABSOLUTELY RECCOMEND THIS PRODUCT TO ANYONE IN NEED.

Vorteile:

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Nachteile:

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Auto leap is by far better than any others

Kommentare: I personal have used Mitchel and by far this is much better

Vorteile:

Support and easy messaging to my customers

Nachteile:

Paying for it wish it was cheaper but it is cheaper than others. The motor portion could be better

Great Product/ Great Support

Kommentare: Overall a great experience and was impressed with the product as well as the ever so important on-boarding support . We were planning to launch / pilot autoleap at one shop and wait 6 -12 months to roll out to our 2nd larger shop, however after 2 weeks of running live, we are about to start rollout at shop #2 shop within the next 48 hours

Vorteile:

The live support / on-boarding they provided was outstanding. [sensitive content hidden] was always available and patience to answer all of our questions. Anything he couldn’t answer, he was sure to get back to us in a timely manner.

Nachteile:

There are some limitations which might be shop / country specific, however they appear to be constantly working on enhancements and improvement. Specific example of this would be some issues with reporting sales taxes (breaking them down for reporting).

AutoLeap keeps us organized

Kommentare: AutoLeap customer service was extremely easy to deal with. They went over the pricing and everything with me and easily signed me up and set everything up. Our implementation consultant [sensitive content hidden] was fantastic and answered any questions we might have had immediately as well as checked in with us weekly to see how we're doing with the system. There is a training class you go through which was super helpful and I was using AutoLeap to its fullest within the first week.

Vorteile:

Love how AutoLeap has everything we need featured within the system. It is extremely easy to put together an estimate and send it to the customer. One of my favorite features is the e signature. We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access. It makes the car drop off/pick up process very smooth as everything is signed and ready to go already. It is also very easy to input the vehicle info with just a VIN or plate which is so convenient as I don't need to manually enter a vehicle.

Nachteile:

I believe AutoLeap still has a lot of features they can add or improve, but they are on their way to doing so. While the estimate/invoice process is easy, it is a bit hard to see the final total as you have to scroll down for it instead of it floating on the side for you to see. Small things like that that can easily be improved though and I believe they will update all that in the future.

Excellent Shop Management Option

Kommentare: Greetings, I have been searching for a shop management software for a while. When I saw Autoleap, I was intrigued. I requested a test drive, they were very responsive. I was set for a trial and talked to live people every step of the way. It is not a cheap option but so far it is worth every penny. Special thanks to [sensitive content hidden] for excellent customer service and training. Strongly recommend to any mechanic shop. Cheers,
Evan Acar
Rio Rico, AZ

Vorteile:

User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!

Nachteile:

Price... It is not the cheapest option out there but so far it is worth every penny.

Best Automotive Repair Center Software

Kommentare: Overall, I am very satisfied with my experience. Our onboarding person was amazing, and their live chat support is responsive and helpful. Despite the lack of some features on our wishlist, we have found the software essential to the success of our business.

Vorteile:

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Nachteile:

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case. Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

Recommendation

Kommentare: It’s working good and the customer service was great.

Vorteile:

Like the parts tech features and the ability to email customers and estimate and invoice a. It has a lot of features need to get used to them

Nachteile:

It could be easier to use . Need to get used to it . Sometimes it doesn’t find the cars license plate to link up the motors repair.

auto leap starter

Kommentare: just starting so i can not answer at this time

Vorteile:

I use AutoLeap to manage my customer relationships. It saves all my customer data, which allows me to easily communicate with them. I can also interrogate the data with other programs, which is very helpful.

Nachteile:

uses motors labor guide , lots of clicks to move around the system

review

Kommentare: We are definitely happy with our overall experience. Not everything has been smooth, but a lot of that is due to having had the same software for about 10 years and migrating all of the data over was pretty complicated. AutoLeap has been especially impressive in being willing to work with us on specific issues/software limitations that made our workflow a huge struggle, and we are definitely happy with the service that we have received on that front.

Vorteile:

I think the best part of AutoLeap is that it is much more intuitive than most of the other software options. There are things that make a lot more sense than our previous software like having the ability for customers to defer services and having record of what they chose to move forward with and not move forward with, being able to collect approval signatures on estimates, and everything being in a singular software.

Nachteile:

The workboard management/assigning is difficult with the size/work volume, and Payrix has been a very glitchy and unimpressive merchant to work with.

Definitely Recommend

Vorteile:

Love how everything is intertwined creating an all in one feel

Nachteile:

Processing speed is a bit slow. There are many times where I have to select things multiple times for it to work.

Gives the little guy Big guy tools to compete

Kommentare: Transformative is the word I would use to describe Autoleap. I believe that now I have all the tools to succeed in managing a shop. Now if Autoleap could only make a version of me, I would know I could succeed. What I mean is if I fail now, I only have me to blame. Maybe this observation should have been put in the Cons, Ha! I am sure my Shop will do well as long as I keep on top of the Autoleap program. It really is a life saver for Shop Management

Vorteile:

Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow. Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration.

Nachteile:

The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems.

Great Software

Kommentare: The customer experience has been great. [sensitive content hidden] is the man

Vorteile:

great software with seamless integration with labor and parts. Great customer communication tool

Nachteile:

so far, I am very happy. Overall it fits all of our operational needs

Autoleap - Great experience

Kommentare: Great experience! It has been a very friendly software

Vorteile:

It brings everything together in one place from scheduling appointment, history and creating invoices.

Nachteile:

So far I think I have no problems, Maybe I need more time to look in depth at each of the branches of Autoleap.

AutoLeap User Experience

Kommentare: My overall experience has been great, at the technical level, it is far more superior than i expected when i decided to start the service, the customer service from the members that assisted me with this transition have been great. [sensitive content hidden] in particular went beyond my expectation in ensuring I learn the system efficiently and had a good experience from the beginning.

Vorteile:

I love the interface that it provides the shop. It brings a level of professionalism that attracts new customers, and provides customer experience that makes them feel we are at the top of our industry, in particular, most of the shops around us , do not have these features and it has separated us and brought a the level I expected the service was going to provide in my shop.

Nachteile:

I have not yet been experience any struggles that aren't considered normal as the interface is complex and requires to pass a high learning curve to take advantage of its full capabilities, the customer service support is very responsive and has given the solutions Ive needed when I came across issues using the product.

Streamlined and simple

Kommentare: Overall, I think the software is going to be very beneficial and I can see how it will improve the business and I like how streamlined the process is.

Vorteile:

Once we had our Account set up. It was easy to create quotes for customers and receive authorizations quickly. It is also nice to see all of the reports available and keep track of our technicians.

Nachteile:

It was a lot of work to set up and it took us a while to get fully comfortable and confident with using the software.