AutoLeap Erfahrungen

Just made the leap

Kommentare: We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap!

Vorteile:

The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.

Nachteile:

AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.

Great Experience with Autoleap for Auto Shop Management

Kommentare: My experience with Autoleap has been good so far.

Vorteile:

Autoleap is often praised for its user-friendly design, which makes it easy for shop owners and employees to navigate the system without a steep learning curve.

Nachteile:

Autoleap is pretty user-friendly for the basics, but some of the more advanced features, like customizing reports or using all the CRM tools, can be a bit tricky at first. It’s not always intuitive, so it can take a little time to get the hang of everything.

Definitely recommend AutoLeap

Kommentare: I really enjoy using AutoLeap and the integrations they provide with other softwares. Very well made software.

Vorteile:

AutoLeap is a very well organized auto repair software that gets everything in one place so you don't have to waste time between different softwares, I am a mobile mechanic and highly recommend.

Nachteile:

Not cheap, but I still believe you get your money's worth.

Amazing staff and sub par software with amazing potential

Kommentare: The people at auto leap are amazing! They went over and above to help us get going when we signed on! I have 0 complaints about that part. The software however is lacking in many areas and reliability is sub par.

Vorteile:

At face value and based on what they tell you and demonstrate in the software it has the potential to be an amazing shop management software.

Nachteile:

Once you start using it you realize it's not at all what they demonstrated to you. Key features that are meant to make the software more useful do not function as intended. Notifications are useless and not really customizable. Text messaging is also almost useless. We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers). You can't tell if you have a new message or not because if you send someone a message it shows up as a new message notification until you close the chat. 90% of the time we try to use parts tech to order parts we are met with an error message and have to close and reopen the browser. Since we have been using the software the payments screen will not load on the first try and sometimes it requires refreshing the page multiple times before you are able to take the payment from the customer. The formatting on the printed invoices is terrible and many of the fields print outside the boxes they are intended to fit in or you can reduce the size of the text to make it fit but then it makes them very difficult for customers to read. I was also told that getting support was very easy and you can either get text support of call in and speak to someone. Text support has been generally quick to respond however it is slow and sometimes difficult to use text support for more complex issues. We have called in 4 times for phone support on something more complex and 3 of the 4 times we got a message that no one was available and the 4th time someone in sales answered and said they would deliver a message to support and no one called me back.

Autoleap ⭐️⭐️⭐️⭐️⭐️

Kommentare: I really like autoleap system
No complaints after 3 months of using it every day

Vorteile:

User friendly way better than Alldata Easy to comprise packages for billing Has many options for billing Was able to merge our Alldata customer database and repair history to autoleap for easy lookup The people at autoleap helped us learn and use there system on a daily basis for over a month,they have a great team [sensitive content hidden] both have help a lot with set and making sure on a daily basis we were up and running and able to bill out our customers We were having trouble with Alldata’s new automotive billing system and there people were not helpful at all nobody at all Alldata will follow up or follow thru to help We were with Alldata for over 18 years We were scared to change systems for over 6 months then we made the move October 2024 to autoleap and we should done it sooner

Nachteile:

Being able to look up car without tying to carfax for motor cataloging system You have to manually lookup the license plates and vin on another website and then copy and past to autoleap

Helpful CS during switch over

Vorteile:

Customer service has been great working with our SA's chaotic schedule. We are only a couple weeks into using it but have found it useful.

Nachteile:

A little complicated on getting around in it but with time it is becoming more understandable.

AutoLeap helps us find more hours in our repair day!

Kommentare: No pressure to purchase and ease of cutover

Vorteile:

The ease of use, AutoLeap technology has cut our RO prep, part ordering and customer intake by easily 50%. Tech now use hand held tablets on each job that puts all the information, including schematics at their finger tips.

Nachteile:

Schematics can be better. The basics are available, but some vehicles are lacking

Voom Auto Review

Kommentare: The service was amazing! lots of help available

Vorteile:

Auto Leap is Easy to use and and easy to understand. It has helped to streamline my buisness

Nachteile:

It is a little pricey for a new buisness but i know that it will be worth it at the end with all the time i save

My experience with autoleap

Kommentare: everything was straight to the point and glad they had the specification of every car.

Vorteile:

As a new user, I can say Autoleap is easy to use and easy to understand

Nachteile:

When adding photos, Hope you can add an option to adding multiple photos at the same time.

Very impressed

Kommentare: Very happy with the program. Very straight forward to use. Great experience

Vorteile:

Easy to get started. Very friendly support team to teach you along the way

Nachteile:

Have not found any cons yet to the program.

Saw the advantages and didn't hesitate

Kommentare: Excellent! The integration team were very knowledgeable, thorough and communicative, the time saved in day to day tasks is obvious, and the user-friendliness and built in features are great for the price.

Vorteile:

Ease of use, helps streamline processes, and all inclusive management features

Nachteile:

I'd like a little flexibility on the color scheme but the standard green is fine and this is a pretty superficial con.

From Mitchell to Autoleap

Kommentare: It's not bad for the price. Overall, if this was my first software experience as a service advisor, I think I would fall short of learning correctly. When comparing the wiring diagrams on AutoLeap compared to ProDemand, there is no question that autoleap has a lot of fine tuning to do.

Vorteile:

Sending estimate and invoices electronically. Approval process is easy. Chat box is easy.

Nachteile:

No wiring diagrams like ProDemand. Incorrect part sourcing Lack of labor guide items Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name.

Highly Recommend

Kommentare: Our experience has been very good so far. Just a few days learning curve to get it down.

Vorteile:

Makes customer communication much easier.

Nachteile:

fluid specs are hard to find for differentials and such.

Great review for AutoLeap

Kommentare: My overall experience with AutoLeap was definitely a great one and I would definitely recommend this to others.

Vorteile:

The invoicing/billing system, the SMS/Emailing system and our new receipts was my favorite about AutoLeap.

Nachteile:

I least liked the amount of different tabs there are that take you to the same page on AutoLeap.

Auto leap is by far better than any others

Kommentare: I personal have used Mitchel and by far this is much better

Vorteile:

Support and easy messaging to my customers

Nachteile:

Paying for it wish it was cheaper but it is cheaper than others. The motor portion could be better

BUSINESS MADE EASIER

Kommentare: GREAT EXPERIENCE OVERALL WITH AUTOLEAP, WOULD ABSOLUTELY RECCOMEND THIS PRODUCT TO ANYONE IN NEED.

Vorteile:

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Nachteile:

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Auto leap is a great product

Kommentare: Amazing customer service drop what there doing to help you out.

Vorteile:

Once you learn how it works it easy to follow. Also repairs can be reported to car facts.

Nachteile:

At start it a little overwhelming, it takes while to learn it. But they walk you though the entire process, need repeat help there willing to do that.

AutoLeap keeps us organized

Kommentare: AutoLeap customer service was extremely easy to deal with. They went over the pricing and everything with me and easily signed me up and set everything up. Our implementation consultant [sensitive content hidden] was fantastic and answered any questions we might have had immediately as well as checked in with us weekly to see how we're doing with the system. There is a training class you go through which was super helpful and I was using AutoLeap to its fullest within the first week.

Vorteile:

Love how AutoLeap has everything we need featured within the system. It is extremely easy to put together an estimate and send it to the customer. One of my favorite features is the e signature. We have reduced our paper usage with this feature and its fantastic because it keeps all the signed documents organized within the order for easy access. It makes the car drop off/pick up process very smooth as everything is signed and ready to go already. It is also very easy to input the vehicle info with just a VIN or plate which is so convenient as I don't need to manually enter a vehicle.

Nachteile:

I believe AutoLeap still has a lot of features they can add or improve, but they are on their way to doing so. While the estimate/invoice process is easy, it is a bit hard to see the final total as you have to scroll down for it instead of it floating on the side for you to see. Small things like that that can easily be improved though and I believe they will update all that in the future.

Best Automotive Repair Center Software

Kommentare: Overall, I am very satisfied with my experience. Our onboarding person was amazing, and their live chat support is responsive and helpful. Despite the lack of some features on our wishlist, we have found the software essential to the success of our business.

Vorteile:

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Nachteile:

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case. Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

AUTO LEAP TRY OUT

Kommentare: I HAVE EXPERIENCED BOTH THE ADMIN AND TECH SIDE

Vorteile:

I LIKE THE PARTS ORDRING AUTO CONNECT AND ADDS PART TO ESTIMANT

Nachteile:

THE LACK OF SIMPLISTY ITS SEAM TO HAVE ALOT OF STEPS TO ACCOMPLISH SIMPLE TASKS

Honest Feedback

Kommentare: AutoLeap has made working here unenjoyable. The roll out was rough and after weeks of use, I am still struggling with many aspects of using AutoLeap.

Vorteile:

I can see some potential in the product, however the program is not yet helpful, as many updates and improvements still being made are slowing the real time performance. Roll out was too soon. Difficult and time consuming to use.

Nachteile:

Roll out was too soon. Training was scarce and incomplete. Difficult and time consuming to use. My list of difficulties is too long to list here.

Make the switch

Kommentare: [sensitive content hidden] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap.

Vorteile:

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Nachteile:

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Great auto shop management software to streamline a variety of operations.

Kommentare: Auto Leap is a very intuitive software, easy to set up and offers an amazing support team that are always there to provide guidance through any issue. Their live chat is extremely helpful and quick to assist. Auto Leap is very efficient at ordering parts and creating estimates. Also, it streamlines communication between the techs, service advisors and customers. I would definitely recommend Auto Leap!

Vorteile:

Extremely user friendly Excellent support through live chat and account manager Amazing features like dashboard, automated messages, integrating vendors

Nachteile:

Ocasional glitches Not able to test the software before signing a yearly contract

Love Auto Leap

Kommentare: I came from working in the the trucking industry for 40 years, and had only worked on my vehicles and grew up watching and helping my dad work on vehicles. I had the basic knowledge, but Auto Leap has taught me so much more.

Vorteile:

Easy to figure out and if you mess up it is easy to fix.

Nachteile:

Reports- I need more time to learn on the reporting side.

King Warlance Automotive Technologies LLC

Vorteile:

It's a time saver and less paperwork for me.

Nachteile:

I have to already be logged into the site to find out that I have notifications or jobs ready and waiting.