MasterControl Manufacturing Excellence Erfahrungen

Well-rounded, integrated, easy to use

Vorteile:

The integration between documents, processes, training etc is seamless. We came form paper-based manual systems and bringing our document system to MasterControl was pretty dang easy and I did it with a very small group. Remarkable customer service/tech support.

Nachteile:

Expensive. My old training software was 1/3rd of the price and had pretty similar features. With that being said, I don't know if I could switch. The pros outweigh the costs for me, but it really is an expensive product.

Amazingly Robust, Compliant and Easy to Use

Vorteile:

I've been the Administrator of this software at our company for over 10 years. We currently utilize the Documents, Process and Training modules along with a few HTML based eForms such as Change Control, Manufacturing logs, etc. The collaborative tool for reviewing and redlining documents has provided the necessary exposure and transparency to our organization on document reviews. In addition, we've kick it up in our training module by purchasing and utilizing UL Eduneerings Compliance modules which is SCORM compliant. Works great and eliminates the use of going outside of MasterControl to complete compliance training. Over the years, MasterControl has made significant improvements to provide more automated functions that reduce human error. We've taken advantage of those tools. The proof really is in front of regulatory agencies such as FDA, Notified Body, TGA, etc where every time I was audited for he functions I managed (Document Control, Training, Change Management, Records Control and HR), I was able to demonstrate controls and compliance over the entire Document, Training and Change Management systems. We've received high remarks from these agencies on system.

Nachteile:

Like any software, there are various issues, albeit out of the control of MasterControl at times. For instance, MasterControl may not behave the same in various versions of Internet Explorer. MasterControl is good to call out in their Hardware/Software Recommendations document what systems and software plays naughty and nice with their system (e.g. I.E, Java, Google Chrome, Adobe, Servers, etc). What's in their control that is not so great is the reporting tool. However, that should be addressed later this year.

Support services are excellent, but I feel I need to use them FAR too much

Vorteile:

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

Nachteile:

SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module

The 'Adobe' of eQMS: Extremely powerful functionality with a learning curve well worth the effort.

Kommentare: Increased productivity, compliance, visibility, and capability.

Vorteile:

1) One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Bill of Materials, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!) 2) Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. 3) Makes audits so much easier to facilitate and eliminates the low-hanging fruit that is so easy for auditors to find; no missed signatures, no GDP issues, no data integrity concerns, etc. 4) Technical Support has my questions answered almost immediately whether I call directly or issue a web-ticket. More complex questions are escalated directly to the engineers who are also incredibly responsive. 5) My product feedback is solicited and responded to. MasterControl isn't an unreachable entity; they care what the end user has to say and are constantly soliciting feedback. 6) Form Builder! The eForm Builder and Process module are addictive. I can build an HTML for for any time-wasting paper-based process that I have. They go through the electronic workflow and can link to any other MasterControl module, form, etc.

Nachteile:

1) The cost is understandably high (it does the work of 2-3 people in my 80 person company) but it can be difficult to get management past the sticker shock when they're thinking of traditional plug-and-play software (and asking management to spend money on Quality is already tough). 2) As mentioned in the opening line, the learning curve is a bit steep. This is not a drag-and-drop, push-to-install software. You need a trained System Administrator to navigate not just how to do the basics, but how to really harness the full, powerful potential of the software. Buying the software, attending one intro courses and then calling it good is like buying an espresso machine only for the hot water. You need to learn what all the buttons do to make it a real, worth-while investment. Luckily MasterControl has an Online University with really helpful tutorials, plus a great online help menu. And Tech Support for everything else.

Flexibility for all specialties with great modules for your regulatory needs.

Kommentare: Removed all SOP binders in our department. Staff training records also eliminated and are all in soft copy and easy to find. MasterControl makes documentation management easy. Regulatory agencies that review our sites are impressed with the system and ease in finding what they have requested.
Department supervisors were able to eliminate many lists reminding staff of document review dates, required reading and new information. Staff meeting minutes no longer left in a break room for staff to read and initial. MasterControl sends it out to appropriate staff and requests an electronic signature.
The internal report writer is easy to use and presents real time data in seconds.

Vorteile:

This application is installed at a university hospital with many diverse regulatory needs. From CLIA and CAP in Pathology and Clinical Laboratories to AABB and FACT in Bone Marrow Transplant programs. Documents, Training and Process modules are flexible enough to meet the diverse needs of each specialized department while allowing the departments to tailor the system to meet their workflow needs. All documents are available to the staff that need them in the most recent version wherever they need them. We utilized PC's, laptops, iPads and hyperlinks within departments Intranet sites. Completing all template fields allows for great automation and the elimination of lists of due dates, signature lists and manual training tracking.

Nachteile:

For staff that do not author/edit documents routinely it can be hard to know where to begin in the application. We upgrade every 2 years and the design can significantly change enough to confuse people.

Possibilities are Endless!

Vorteile:

There are so many opportunities to use this software to help manage aspects of your business or quality system that would be impossible in a paper based or manual process. While the modules are defined and designed around a specific function, you have the flexibility to create custom configurations and shape the product to fit your needs. The customer support from the entire MasterControl group is amazing!The level of service is very high from everyone you interface with, the sales team, the install team, the front-line support team, etc. We also use the TAM support service in addition to front-line support and we have greatly benefited from building a relationship with our TAM and troubleshooting system issues. Overall, this investment will help support rapid growth in your business and help facilitate the creation and management of a truly robust quality organization.

Nachteile:

There is definitely a learning curve with this software for users, and with the size of our organization and the constant influx of new personnel the establishment of an ongoing support team is key to the success of the product. Some of the components are not the best out of the options available on the market, but bringing them all together in one package is what makes this product sustainable.

MasterControl software meets the regulatory requirement for automated systems.

Vorteile:

All modules revolve around the infocard which is used to establish documents, training, audits, suppliers etc. Once you understand how to configure the infocard for one module, it is very easy to configure add additional modules to support the quality system. We started with the documents module and have expanded to include training, complaint, audit, supplier, non-conformance and a few customer forms. We have done most of our own configuration with minimal assistance. We also like the info card set up because it makes it so easy to file all product related documents in one location. We recently set up an infocard for each specific item and we have been to link specific suppliers, inspection reports and other item qualification activities directly to the info card. This allows for easy access in the event of an audit from an outside agency.

Nachteile:

Customization of the out-of-the-box software version is very challenging. Also, the audit module is not very user friendly. A "work add-in" is needed on versions 11.4 and prior in order to generate an audit checklist and subsequent report. Installing the word add-in is difficult when the software is maintained behind a firewall.

My experience overall is positive. Yes, there is room for improvement but this company aims for it.

Vorteile:

Everything an end user could ever want or need from a QMS comes together in such a way that our end users believe in magic. Its really up to the company (and sometimes department) to decide what level to use the software on. Its easy to get creative with this product and really optimize a already great web based software. Everything is right there, right at your fingertips - all the time!

Nachteile:

Sadly, the set up is not magical and not everyone can wrap their head around the system. Finding competent admins could be an issue. Everything does effect everything else in this system and you need to ahave the forsight to see and understand that. My largest complaint however is that the company could also be more forth coming with issues within their software. They have a lot of what they call bugs. I think these "bugs" are often not fully vetted until a customer points them out, then I imagine there is a lot of running around and work arounds. That said, it is a great system that works incredibly well to keep you and your company complaint.

Great Potential

Vorteile:

The adaptability of the platform. Development of workflows to suite end users. Continuous improvements with quarterly upgrades.

Nachteile:

Cumbersome drafting of templates. Have no to configure each step

Users experience

Vorteile:

Easy to use, no code, schelable, and nice road map orientation

Nachteile:

Too much release per year, user experience with big template

Overall Review

Kommentare: We have been deploying Master Control in 3 countries over the last 2 years moving from a paper based system to an automated system. It has been a great success.

Vorteile:

Ease of deployment across multiple global facilities

Nachteile:

None at this time we have been deploying various modules over the last 2 years with great success

In Betracht gezogene Alternativen: Intelex Quality Management Software, AssurX, ETQ Reliance und QCBD

Gründe für den Wechsel zu MasterControl Manufacturing Excellence: Workflows, Modules, Customer Service

MasterControl Excels as an eQMS

Kommentare: ITxM purchased the MasterControl eQMS suite in 2004 and has been using the platform for Document Control, Training and Nonconformance Management. The software is very user friendly, and the Customer Support from Sales through Technical Account Management is exemplary. Upgrading the software has become easier and easier over the years, and we have never had any questions about the installation or validation of the system from any of our regulatory inspections; and we have lots of inspections, assessments and accreditations. The annual User Summit allows customers from all industries to come together and discuss best practices and share experiences. I would recommend MasterControl for any size company, both regulated and non-regulated. And if you don't have the internal resources to install the software, MasterControl can assist by hosting the software for you.

Vorteile:

Easy to use and great customer support

Nachteile:

Top dollar, but you get what you pay for.

MasterControl - Digitize Your World

Vorteile:

Issuing batch records is extremely simple. Lot number control ensures numbers aren't skipped and the ability to filter records between various products is extremely useful. Mx Builder is user friendly and intuitive to use. Regex expressions allow you to define user inputs, decreasing entry errors.

Nachteile:

Reporting and data analysis is a bit challenging. Insights is an improvement from Jreports, however, there is still quite a learning curve before the module becomes useful. More training and improvements to the speed/functionality of Insights would greatly improve the product.

It is easy to grow the use of MasterControl as business needs grow

Kommentare: MasterControl provides the ability to create custom electronic forms; provides out of the box solutions such as: Audit, Supplier and Training. These are a few of the functions that have provided us the opportunity to use MasterControl to improve and automate many processes that use to be paper. MasterControl is also very focused on Voice of the Customer; there are multiple ways for users to provide enhancement requests; to provide feedback on new features and to let MasterControl know how they are doing as a business partner. The great thing is; the MasterControl team actually listens and acts on the VOC they receive. One big thing that I learned on my journey with MasterControl (I have been Sysadim for this product since 2005) is when you are setting the system up; think a bit into the future. When we setup MasterControl in 2005, the intent was to use it to control documents and training only. The use of MasterControl thru out our business grows more and more every year. (CAPA,NCP, Preventative Maint, SCAR, Audit, Supplier Qualification etc. )If I would have thought a bit into the future growth potential of the product; I would have set some things up a bit differently from the beginning to allow for better communication with SAP as an example. All things can be updated or changed; but it is so much nicer not to have to if it can be avoided. Training has also been key for us; obtaining training from MasterControl, attending their Summit, attending RUG's all help to learn how to get the best out of the software. The Summit and the RUG's also provide a great opportunity to meet and talk with other users and learn from them. We often think of ways to use MasterControl; that MasterControl has not thought of yet. Other software projects I have been involved in have taken a greater pool of resources to implement than MasterControl; this has also held true for validating upgrades of MasterControl.

We being using MC for more than 10 years and it is great on Document Control.

Kommentare: Easy on the Process of Document change and control

Vorteile:

People can see and perform what your Sysadmin allow them to. You can audit and report about anything within the system is you are consistent with your naming convention. The Tech Support service is great they are always available and willing to help you.

Nachteile:

Our version is not to old. The biggest user complaint is related to perceiving the system "as not user friendly". It is disappointing to have these bugs that there is not much to do but work it around. So you do not have a clear explanation of it and much nor less to do into preventing these issues.

This software is so easy to use and manage. As the Sysadmin Master Control make me look good!

Kommentare: I always ace my audits and auditors are so impressed with our system!

Vorteile:

Easy to configure and has the ability to customize a lot of features to your companies needs. Time for new users to feel comfortable in the system is pretty minimal considering how complex the system is as a whole.

Nachteile:

Reporting is not good within the software but they are working on that, however it is easily retrievable from the database. Be sure to consider your set up carefully because it is difficult to change things already committed to the database. I inherited my system and would love to redo many things.

Great Document Revision History Control Software

Kommentare: Overall Master Control has been great for our business.

Vorteile:

I like that it is a great way to control documents and their revision history. Great collaboration tools for new documents.

Nachteile:

Needs better reporting and searching abilities

Every person that I have ever dealt with or spoken to has been absolutely wonderful.

Kommentare: I am no longer a paper-pusher and my job has grown tremdously supporting several units and locations.

Vorteile:

The system handles everything, and in one place and it has complete traceability. It is web based, so you don't have to install it on the users computer.

Nachteile:

Once something is created and in there, it's there forever. I have had people who do not know what they are doing create something and even though you can 'delete' it just moves to a deleted vault and never is really deleted.

Mastercontrol Review

Vorteile:

The change control process is great, so is the search function. E batch records are very useful for the one process we used

Nachteile:

Our instance was set up by an internal team that should not have been in charge of that task. As a result our instance ended up feeling clunky and unintuitive.

17 Feb. 17 MasterControl Review

Kommentare: MasterControl customer support has been very responsive in helping us get our instance of MasterControl up and running. I feel safe knowing our quality documents are in a secure, validated system that I can access almost anywhere, and that they sit in a system the FDA themselves use! As a pharma/device company, the FDA's seal of approval on an electronic QMS system means a lot to us! I'm glad our company chose the gold standard eQMS to implement.

Vorteile:

It is secure - very validated and I feel safe using a system the FDA themselves use.

Nachteile:

Both Java and Adobe must be up to date at all times and you can't use Chrome, and even then, we still have PDF publishing and opening errors.

MX Review

Kommentare: Overall I feel using MX has been a substantial improvement on how we product documentation in my department.

Vorteile:

I like the adaptability of the system, it's undergoing additional functionality additions which are a big help.

Nachteile:

I miss a change all shortcut feature in the builder environment.

MasterControl User for over 12 years

Vorteile:

The ease of use for the end user, the customizability of the software you are not limited to what they allow you to do, you have a good free range of features you can manipulate.

Nachteile:

As a longtime customer, I would like a little let us say freedom within the system to allow me to do a little in-depth customization and access to a different level of technical support, I'm not a noob here.

Pharmaceutical company using MasterControl for multiple quality systems

Vorteile:

Modules that connect to one another - documents, training, suppliers, audits Fairly easy to configure to specific quality needs MasterControl provides excellent support documentation including validation

Nachteile:

Customization costs seem high for some requests (report changes) Additional costs for adding business units, sites

Excellent EBR Management Software

Kommentare: Absolutely love Mx! It has saved us so much paper.

Vorteile:

Extremely easy for the end user to execute batch records and completely eliminates leaving blank spaces.

Nachteile:

Extracting data from the completed batch records via jReports is fairly complicated.

Mastercontrol has been incredible for our company.

Kommentare: Overall it's incredible.

Vorteile:

How easy it is for operators to use during production

Nachteile:

Nothing at this time it's great. And helps us so much