Emitrr Erfahrungen

Great software

Vorteile:

Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great 👍

Nachteile:

I like everything about the software, I don't think there's anything I don't like

Glad we found Emitrr

Kommentare: Overal - we enjoy using Emitrr. This has given us the freedom to communicate with our customers where all our staff and lead field technician can see and communicate effectively with our consumers.

Vorteile:

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

Nachteile:

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

Review

Kommentare: Overall the communication has been awesome and everyone is super helpful. The app I'm on the fence about. As of now I'd say it's making my day to day harder and not easier.

Vorteile:

The automated responses and review request.

Nachteile:

Not being able to integrate contacts from my phone to your system. Phone call issues.

Texting is excellent

Kommentare: Customer service is excellent!

Vorteile:

The ability to set up custom automated texts that integrates with Housecall Pro is a game changer for us.

Nachteile:

I wish you could customize some of the automation features a little more

Emitrr

Kommentare: We have been using them for over a year now and we love it! They listen to customer feedback and the platform is always evolving. In behavioral health having the capability to respond to patients in time is most important and Emitrr has really changed the patient experience for us. We've seen a huge uptick in conversion with their texting capabilities.

Vorteile:

The responsiveness by the Emittr team. If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with.

Nachteile:

The thing I like the least is that we didn't find them sooner.

An Industry Game-Changer

Kommentare: Customer service, technical capability, uptime and client satisfaction are all off the charts with this piece of kit. Always getting better, and with a determination to become the very best alternative product in the market, Emitrr is the kind of business we should all be proud to run, and prouder to partner with to make our businesses better.

Vorteile:

Emitrr offers the kind of campaign automation and overall channel optimization that you expect to see from Podium and others of the sort but at a fraction of the price. For the return on investment that you receive, this service is unparalleled and is ever-evolving based upon direct feedback from the users, something we've never experienced before in decades of business operations.

Nachteile:

Emitrr is an ever-changing product. It will never be finished because it's always finding new and better ways to do things. There are technical challenges from time to time, but every time this team of superheroes comes up against a limitation, they just break straight through it and make the product better!

Good software (getting better everyday), EXCELLET customer support

Kommentare: My initial experience was mixed but working with the team has made it much better, and they address my issues and suggestions with gusto. Love my team!

Vorteile:

Price Customer support Phone and review management

Nachteile:

Some features are clunky to use, automatic responses are lacking, and the number of clicks needed to move around, but Emitrr is making changes that address all this

Excellent Software

Kommentare: My clients have had better patient engagement using review requests and survey requests. Also, the Emitrr representatives are incredibly helpful and always willing to help.

Vorteile:

I like that it has helped get a lot of my client new reviews. Every client who has this software has gotten positive reviews.

Nachteile:

I would like training clips for the software. I would like to be able to look at videos if I forget how a certain feature works or how to better explain it to my clients and team members.

“Best Solution for Customer Interaction and Engagement” Overall

Kommentare: I like the fact that I can bring in all of my customer communication (missed call, phone calls, webchat, texting, facebook) in one place. I love that we can text all of our missed calls, assign these conversations, drop notes and do so much more.

Vorteile:

The biggest advantage of working with Emitrr is support and they really listen to feedback from customers very seriously.

Nachteile:

They had some challenges figuring out how to setup this for Australian clients but we were able to resolve them quickly.

Easy way to contact

Vorteile:

We used the forms we prepared to send to our customers, it is extremely simple and fast.

Nachteile:

our customers had problems displaying some font characters

Best Solution for Patient Interaction

Kommentare: Emittr’s on boarding was superior to other texting software companies. We found the platform to be user friendly for clients and internal staff. The live chat feature on website is outstanding.

Vorteile:

The software has all capabilities our team needs to exercise cutting edge strategies for clients.

Nachteile:

The only issue our team had was uploading telephone numbers from our CSV file but this was fixed instantly by Emittrs team in our Excel file.

Savvy Texting Tech Company Able To Automate Anything = Less Labor/More Efficiency/Happier Customer

Kommentare: When we began our abandoned call texting pilot, our objective was to understand how much opportunity was being lost because we couldn’t answer the phones. I’ve been able to see an 8% lift in appointments booked (33% from new patients) because of the tool. After seeing the data, we’ve discovered the need to automate and send texts for pre-auth and lab delivery notifications which will eliminate 5-10% of my non-value add calls. We are also looking at texting solutions to write-back into the EMR when patients want to cancel, confirm, ask for directions, pay a bill, etc. So the idea is that it will reduce labor in the call center.

Vorteile:

Emitrr is very accommodating and willing to create automation tools outside the traditional scope of just providing abandoned call texting solutions.

Nachteile:

Would like to see more written presentation of capabilities.

Great Team

Vorteile:

Emitrr's team has done a great job of rolling out a product that is beneficial to practices like ours. They are also tremendously responsive to our feedback and input on how they can make the product even better for us. We are very impressed.

Nachteile:

We don't have much negative to say so far.

Great concept, great customer service and continuously improving

Kommentare: The concept of the system is amazing and the customer service and support I received was second to none. We didn't have any issues using the software, just wish it had offered a little more but they were constantly improving and asking for feedback to meet the needs of their customers.

Vorteile:

I appreciated the automated text when we missed a call as we were out of the office a lot. Customers would respond by text and we could answer a lot of questions or schedule appointments with Emitrr (texting) instead of having to return a phone call (meanwhile the customer was waiting on us).

Nachteile:

I disliked the inability to have private texting conversations (all texts went to all users within the platform) or the ability to chat with my team within the platform. We also really needed a fully functioning VOIP phone option but that is still under development and testing.

Customer Service that you must offer to clients!!!!

Kommentare: Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.

Vorteile:

The communication and customer service they offer, they listen to my concerns, fix any issues immediately, always great customer service, I have not stop making money even when I can not answer the phone.

Nachteile:

Wish they would have a microphone to text when we are driving of can't write.

Quality product/service

Vorteile:

Great product that makes running a small business easier, i own and operate 2 small businesses and having an auto text responder, missed call responses and the voicemail system set up is a game changer for me

Nachteile:

i just wish i would have found this sooner

Daily use

Vorteile:

The system is very user friendly. I love the ability to chat or call.

Nachteile:

The set up of the actual number pad is fairly small. Also the star * key is not an option. I was prompted to press it for a call and it just was not present. I tried the other keys but they did not work.

Customer service is Amazing

Kommentare: Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it

Vorteile:

They are always upgrading and listening to feedback on how to improve

Nachteile:

It's a bit clunky and finding replies can be difficult

Amazing product

Vorteile:

It's so convenient to have the option for patients to reach out to staff via text message at any time of day. The customer service is amazing.

Nachteile:

I have very few complaints, any time I have ever had complaints, their customer service team has been quick to respond and they always offer a workaround or completely fix the problem.

Emitrr software

Kommentare: Working with Emitrr has been a pleasure. Love the features it offers and how easy it is to use.

Vorteile:

I can see missed calls which means missed opportunities and call those potential patients back. I can also answer questions that patients have using AI

Nachteile:

No complaints! Love using this product! Would highly recommend it to others!

Great tool for helping me streamline my business

Kommentare: My experience has been amazing. The [SENSITIVE CONTENT HIDDEN] of the company have been very helpful in upgrading the tools when I suggest an improvement.

Vorteile:

I really love the fact that I can maintain consistent customer contact even when I missed the phone.

Nachteile:

There is nothing that I really don’t like about the software.

Satisfied Customer

Kommentare: It good

Vorteile:

It is efficient, I like the way it works

Nachteile:

Have to contact company to remove someone off the platform.

Never miss a call

Kommentare: Great product

Vorteile:

Ease of use. Email access Easy customization

Nachteile:

Phone app not working perfectly yet. In ability to list to voicemails without turning silent mode off

Helps Us With More Leads!

Kommentare: The [SENSITIVE CONTENT] cares about his customers. I am glad we went with Emitrr.

Vorteile:

The best part about this software is how easy it is to use and manage. It helps our company capture more leads.

Nachteile:

No cons for now. All good things said so far!

Great product!

Vorteile:

The software is easy to use and convenient.

Nachteile:

I have not had any issues with the product yet, so no cons for me.