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Über Voyent Alert!

A multi-purpose notification service providing targeted, personalized & enriched notifications for both emergencies and day to day.

Erfahre mehr über Voyent Alert!

Zeigt 9 Bewertungen

Stephanie T.
Communications Coordinator in Kanada
Bürgerliche & soziale Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome tool and easy to use!

5 vor 8 Monaten

Vorteile:

I absolutely love how simple it is to use the Voyent software. We are able to quickly and efficiently deliver important messages. This service is also so reliable and very rarely have I had any issues. On the rare occasion when we’ve needed help, the Voyent team has been there right away! The staff are friendly and super helpful. I often speak of how exceptional their customer service level is compared to other businesses I deal with. I highly recommend this service to anyone!

Nachteile:

Nothing really! It’s great :) I haven’t had an negative experiences. Any time I’ve had an issue, [SENSITIVE CONTENT HIDDEN] has resolved it within minutes.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thank you for your kind review Stephanie! We really appreciate it. You and your team have done an amazing job with the system and used it such creative ways to engage your community. Thanks for being part of the Voyent Alert! community.

Aaron D.
Emergency Program Coordinator in Kanada
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Its all about the service

5 vor 7 Monaten

Kommentare: [SENSITIVE CONTENT HIDDEN] has been extremely supportive and easy to work with. He provides information, options and encouragement every time we use Voyent Alert. [SENSITIVE CONTENT HIDDEN] is always open to expanding the product to suit our needs making the product better for everyone using it.

Vorteile:

Ease of use and the multiple functions of Voyent Alert make this the most efficient and cost effective program available to local government. Voyent Alert is an internal and external communications tool providing one place to go for communication with staff and residents for both general and emergency information. The best part is the service. calls and emails for advice, direction, help are responded to immediately and options for training are expanded and encouraged regularly.

Nachteile:

After looking for cons, we were unable to find anything we did not like about Voyent Alert.

Antwort von ICEsoft Technologies

vor 7 Monaten

Thanks for your kind review Aaron. We are so glad you find Voyent Alert! easy to use as well as a great tool to communicate with both staff and citizens.

Meranda D.
Executive Assistant in Kanada
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great way to get information out!

4 vor 8 Monaten

Kommentare: Recently we used Voyent Alert to send out a survey for public participation. We had over 200 people fill in the survey within a week. With covid restrictions, public participation and communication opportunities have been challenging for our municipality. We feel that the great success of our public participation is due to the efficiency of Voyent Alert in getting communications out.

Vorteile:

Customer service with the company is excellent. They are fast at helping you with anything. The software works great and user friendly. We loved that we could get messages out to people who didn't have access to the internet or a cell phone. Reliable. Updates have made it even better. Our company looks forward to using it more this upcoming year.

Nachteile:

It was initially hard to get users to sign up. They didn't understand what it is for. We are still sending regular messaging provided to help get people to sign up for this. In 2 years we have over 300 users.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thank you for your kind review Meranda! We are so glad you were able to engage your community with the service and saw great results with your survey.

Neil M.
Fire Chief in Kanada
Öffentliche Sicherheit, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Voyent Alert - excellent choice

5 vor 8 Monaten

Kommentare: We needed a system that would provide mass alerting, targeted alerting, and internal (staff) alerting. Voyent does all of this, along with some "bonus" capability that have proven to be very useful.

Vorteile:

Support is beyond compare. The alerting setup is easy, and very versatile. It have many capabilities beyond other typical "alerting systems". It lends itself to day-to-day advisories such as water breaks and road work, as well as emergencies. New features continue to be added. It is by far the most functional system available, and far better than some others we looked at, which also cost a lot more than Voyent. Most important: we have complete control of the messages delivered.

Nachteile:

Really, no complaints. The few bugs that we encountered were corrected impressively fast. The company is very responsive to suggestions for improvement.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thank you for your kind review Neil! We really appreciate it. You and your team have done an amazing job utilizing the system in creative ways to engage your community. Thanks for being part of the Voyent Alert! community.

Stephane C.
Emergency Management Administrative Support in Kanada
Staatsverwaltung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Voyent Alert Review

5 vor 8 Monaten

Kommentare: The staff at Voyent Alert have been very helpful and supportive. I am very pleased overall.

Vorteile:

The Voyent Alert software allows us to send detailed notifications that include a map of the affected area. The system also allows us to send notifications according to residents set locations, instead of sending a message to the entire population or Area.

Nachteile:

The Software is very powerful, it allows the administrator to build custom Alerts. The downfall is that it can get confusing as there are many different ways for creating a notification.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thanks for your review Stephane! We really appreciate it and are glad you are finding the systems features both powerful and useful.

Rosalind A.
Administrator in Kanada
Versorgungsunternehmen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

"Talk Mail" Program

4 vor 8 Monaten

Kommentare: The support that we have received is probably the BEST in the world. My gosh, they are so great - any time of the day or week-end (when we needed them on an unexpected water line break)
The cost is really great as well.

Vorteile:

We switched from a company that only allowed us to phone all of our customers. Now we can call, text and email - either 1 of these or ALL of these! We were so happy to allow these options to our customers !

Nachteile:

There really is nothing that we liked LEAST about this software.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thanks for your great review Rosalind - we really appreciate it! Glad you are enjoying the multi-channel delivery feature in order to reach people quickly and multiple different ways.

April D.
CAO in Kanada
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best way to connect with our residents

5 vor 7 Monaten

Kommentare: Love the app and that it can send messages through email and also to residents landlines. It keeps out residents up to date with activities and alerts in our community.

Vorteile:

I like the ease of use. Also that it can reach our elderly residents and other user that don't use social media.

Nachteile:

I find that the product is easy to use and don't have any complaints about it.

Antwort von ICEsoft Technologies

vor 7 Monaten

Thanks for the great review April. We are glad you are finding it helpful to reach out to residents not on social media.

Mark S.
Manager of Emergnecy Programs in Kanada
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product for Smaller Local Goverments

5 vor 8 Monaten

Kommentare: The staff at Voyent Alert! are very professional and quick to respond with help. Setup and implementation was easy. Voyent also is continually improving the system and have come out with many software improvements since we joined.

Vorteile:

The quick deployment of alerts to rural areas without cell coverage.

Nachteile:

Without regular use it the software can be challenging to use.

Antwort von ICEsoft Technologies

vor 8 Monaten

Thanks for your kind review Mark - we really appreciate it! We are glad you found it easy to set up and use as well as deploy alerts to rural areas without cell coverage.

Lyle D.
Emergency Management Coordinator in Kanada
Staatsverwaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Voyent Alert Review

5 vor 7 Monaten

Kommentare: So far we have had a very positive experience with Voyent Alert.

Vorteile:

Ease of use and rapid deployment of the messaging.

Nachteile:

So far I have not found anything I do not like, I do with there were more optional templates.

Antwort von ICEsoft Technologies

vor 7 Monaten

Thanks for your kind review Lyle! We are glad you are enjoying the product.