Kenect Erfahrungen

Kenect for messaging

Kommentare: good customer service, quick response and updates when new features are available

Vorteile:

I like the text messages sent and received to our clients are preserved in their Clio client for preservation of the communications for each client and each file.

Nachteile:

expensive, price point is high we bought this when Clio did not have a texting feature, now they do so we will more than likely not renew since we are already paying for a product that can provide these same features in the future

Officie Manager

Kommentare: Customer like that they can send a text message after hours if they find that they need a part and work during our business hours. they can let us know and we can receive the message in the Morning. that works great for our part manager who is very busy and has lots of phone calls. Customer will sometimes choose to text instead of waiting to talk to parts to. they like the option.

Vorteile:

That we can send out message and get text message from our customer. Our customers like sending pictures to us with there trade in of the 4-w, side by side, snowmobile, motorcycle that they want to trade to buy a new or different unit. now we have a way of doing that. A lot of cell phone voice mails are phone or not set up to leave message that the parts are here or their unit has been repaired and they can come pick it up and we can now text that to them. It is awesome. My customer can get me the information that I need to finish the paper work for the unit that they purchased. Kennect has made things flow better

Nachteile:

sometimes the message goes to the wrong person that is a little frustrating

Kenect Software is primitive

Kommentare: I like it but wish that it worked better.

Vorteile:

I love the idea of texting from my website.

Nachteile:

Technically primitive. For the price, it should be more technically versatile.

Too easy to not utilize!

Kommentare: Kenect made sending pictures, texting and communicating quickly so easy. Before I implemented this service at my business, I was using my personal cell phone to text customers.....always a scary thing as I do not was to give out that info when it is not necessary. This made it a wonderful thing to stay in touch. Also, customers are much more receptive to answering a quick text as opposed to calls or voicemails.

Vorteile:

Kenect has made it beyond easy to interact with our customers in a more digital fashion. Its quick, super easy, and requires very little effort for the user or recipient.

Nachteile:

I would like to be able to sort thru messages depending on what I am looking for.

I would never use anyone else!

Kommentare: Great for Customer management for all departments; Sales, Parts, and Service! My employees can do almost all the paperwork for a deal via Kenect!! The payment options and the photo/video capabilities are just perfect! We did almost $500,000 in payment through the Kenect program!!

Vorteile:

Everything about this platform is amazing. We are able to keep track of sales, as well as keeping the phone lines free! The employees at Kenect really listen to your ideas and complaints and actively fixes or adds features to help! Also, the payment feature has been THE BEST feature added in the past year!!

Nachteile:

The mobile app can be glitchy, but I can see that they are always making adjustments and fixing the issues!!

Amazing asset to our daily business!

Kommentare: When the pandemic happened, we have to close our show room & do curbside service only. The Kenect Pay was launched at a perfect time for & we did full advantage. As we still navigate daily changes & challenges we use the Kenect platform & pay daily to help us with doing our daily business!

Vorteile:

It was very easy to launch & get all our employees on line with it. The functionality is so easy! Kenect Pay is probably my most favorite feature.

Nachteile:

The integration of the launch was very easy. Unfortunately it doesn't do all the functions when merged with our DMS, causing us to still have to switch out of the DMS and into web browser for Kenect. I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages.

Very useful tool for alot of different reasons.

Vorteile:

I think the best feature of this product is the push notifications for mobile. It also worked well with my apple watch so I never missed a message.

Nachteile:

Updates could sometimes cause interuptions.

Good Product

Kommentare: What the program does, it does very well.

Vorteile:

It is easy to use. Good form of communicating with our customers via text. We have not used the video chat feature yet, but it seems like a great idea for when the opportunity presents itself.

Nachteile:

We would like a program that allows us to record our phone calls with customer, not just used for texting and video chat. Having record of these calls would go a long way to protecting the store from customers complaining that they said something they didn't or say they didn't agree to something they did agree to over the phone. This would prevent many headaches when customers try to get away without paying for something they authorized us to do.

Great way to "Kenect" with clients!

Kommentare: Keeps me in touch right away, clients love it and it's simply wonderful.

Vorteile:

Onboarding process was wonderful, customer service is great, and every day is better with Kenect! Clients love it so much and it is more personable.

Nachteile:

There are no contrary indications to using this product. NONE.

Kenect is Great!

Kommentare: Kenect has increased my ability to reach our clients and even potential clients that are not answering their phones or do not have voice mail set up on their phones. They see the text thru Kenect immediately and because they can respond by text....it's shortens the amount of time it takes to respond. For Example: I may respond to their question and that prompts a new question in their mind. It doesn't require another phone call to me, I miss the call and it goes to voice mail, I try calling them back and miss them. Makes everything a lot faster and smoother.

Vorteile:

Direct contact with our clients is immediate. Most of the time I receive an immediate response. I like that I receive an email telling me I have a Kenect message and can also view the message in the email without having to transfer to the Kenect program unless I need to respond by text.

Nachteile:

Sometimes when trying to establish a new contact....I will get a message unable to create. I would like a message that says that is because it is a landline or wrong format?

Great to Communicate with clients

Kommentare: Overall the experience has been great, we had no issues with our clients in regard to them sending us documents or text.

Vorteile:

This software is very easy to use and very straight forward. I like that our clients are able to send us documents if they need for us to review and also very quick response from them instead of waiting for a call back.

Nachteile:

The only thing is that the documents or pictures are not transferred to Filevine, we will need to download them and upload.

Great Tool for your sales force

Kommentare: Kenect has boosted our sales greatly!

Vorteile:

Great tool for our sales team. Easy to navigate!

Nachteile:

No dislikes for this product so far. Kenect constantly upgrades its platform.

Easy to use and great customer support

Kommentare: 5 star

Vorteile:

The customer support team ([SENSITIVE CONTENT HIDDEN] in particular) are fantastic and extremely responsive to any questions. Kenect has increased the ease with which we communicate with customers and also the ease of collecting deposits/payments.

Nachteile:

Really nothing to not like. Kenect has continued to improve and add features that make the user experience better and better.

Great time saver

Kommentare: Saves me tons of time on phone calls

Vorteile:

Ease of use and how well it fits in our overall everyday work

Nachteile:

none

Essential Tool

Vorteile:

Ease and speed of use is fantastic. It has turbocharged our customer response time.

Nachteile:

There were a few stumbling blocks with the integration process, but the Kenect team stayed on it until everyone on our staff was comfortable and the system was working the way we need it to work for our processes.

GREAT

Kommentare: Great

Vorteile:

The Ease of Use very simple allows quick answers

Nachteile:

The only thing is i wish we had access to the # the c/s is Texting From

Outstanding and Extremely Useful product

Kommentare: My overall experiences with Kenect have been extremely positive and I am constantly thanking my boss for providing this product to our staff.

Vorteile:

In these hard times while working from home, Kenect allows me the option to connect with my clients more efficiently with quicker responses than email and without having to reveal my personal cell phone number.

Nachteile:

I would like also to be able to send out faxes from home but I do not know if this is even possible with Kenect.

Very good program

Kommentare: I have been using this program for a couple years and its been wonderful

Vorteile:

Its very easy to use and has some nice functions.

Nachteile:

I would like to be able to paste a phone number with my mouse. As it is now I have to hit control V. Its not a huge deal but would sure make things easier.

Has made managing customers a dream!!

Vorteile:

I love the ability to send constructed messages and especially deposits. Makes transferring information back and forth between sales extremely easy.

Nachteile:

Sometimes I do have a few issues with it being "buggy". Sometimes likes to fail certain messages.

Great product and great service

Vorteile:

Great product that is easy to use and connects with our customers much quicker and easier!

Nachteile:

At this time we have no cons at all! This product is fantastic.

Great program

Kommentare: Pretty good

Vorteile:

I like being able to text my customers in a professional manner.

Nachteile:

I don't like the new update. I wish we could go back to the other way

Kenect for Sales & Service

Kommentare: I like it.

Vorteile:

Kenect allows our Sales, Parts and Service Teams to keep in touch with customers from start to finish to after the sale. Ease of Upload for pictures and documents help with diagnosing issues and expediting transactions.

Nachteile:

Glitchy once in a great while.

review from Sandyland

Kommentare: excellent

Vorteile:

easy to use It is very easy to use and I have the app on my phone

Nachteile:

nothing there is nothing that I don't like about it

Where would we be without Kenect?

Kommentare: We are able to communicate with our patient's immediately.

Vorteile:

I really like that it is easy to use and that it helps in our day to day operations.

Nachteile:

I don't like that I have to refresh my screen before new messages show up.

Easy to use prodcutive tool

Kommentare: Very good

Vorteile:

Keeping track of all texts including achived from all associates

Nachteile:

No spell check that would be helpfull. Most programs of this type have it.