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GPS Insight Field Service Management unterstützt tägliche Workflows, eliminiert Zettelwirtschaft, automatisiert Aufgaben und verbindet technische Fachkräfte mit dem Büro.
Well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them.
Loss of data base if you are not paying monthly... the logo and return address of our company is off tab off font ... off in man ways and we were told that is just the way it is.
Nutzerbewertungen filtern (117)
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Nutzerbewertungen filtern (117)
GPS Insight Review
Kommentare: Great app for phones, great app for a desktop, easy to use and easy to understand.
Vorteile:
The best thing about the app is the live support that will help you step by step for everything.
Nachteile:
It does not have time sheets available.
Antwort von GPS Insight
vor 4 Jahren
Brittany, Thank you for your review! We appreciate your business and your feedback. We wanted to let you know that we actually do have time sheets available. We will reach out to ensure that you are trained on how to use them. Always here to help, GPS Insight
extreemly intuitive and adaptable
Kommentare: I love it. It was just what this franchise needed. I see how I have been loosing jobs because i was loosing leads. now with everything from lead to payment in one place it is much easier. Again as stated above the only downside is the Quivckbooks on line glitches.
Vorteile:
It was very easy to learn for both myself and my techs. It is also the type of product that you can easily customize and there is enough room in the software to hack out some easy procedures that you might need. eg I needed a way to tell a tech to pick up materials and where to get them but that is not a customer and is really not in line with what they software was meant to do . Yet after a few chats with tech support we came up with an easy way to create a customer called Technician Assignment, then if I need them to do something I give that customer a job , say pick up sheet metal, it shows up on their phone just like a service job. The fact that the software gave me enough wiggle room to customize that with all the funtionality it already has was very impressive.
Nachteile:
We are still having some issues with the interface with quickbooks although I am not sure if the problem is servicebridge or the franchise i belong too. When you have something like service bridge interfacing with quickbooks which is interfacing with your bank whichis interfacing with you banks on line and mobile options there is alot that can get mucky. If I was not in a franchise I would keep service bridge and quickbooks separate.
Antwort von GPS Insight
vor 6 Jahren
Hi Al, We're happy to hear ServiceBridge has been working well for your business. We're all about making life easy for service companies like yours - glad to hear our experience has been a smooth one. We're sorry to hear you are having some problems with the QuickBooks sync. Our team is always looking to improve. We recommend visiting https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board where you can submit new ideas for features and improvements. Thank you for being a ServiceBridge customer - we look forward to continuing to work with you! Happy Holidays, The ServiceBridge Team
Cannot recommend
Kommentare: ServiceBridge is a disappointment. It makes my life harder, not easier. It has cost us far more money, not less. It takes more time to do virtually every task. Customer service has failed to respond effectively to the issues we all have been having, so we just figure out work-arounds and learn to live with this mess.
Vorteile:
Being able to attach pictures and documents to the customer work order has been helpful. Being able to use an in-the-field app on my employee's devices is great. I have learned to like the Calendar feature for scheduling, but it has glitches when doing searches. For example, it doesn't understand how to do a date range. Frustrating waste of time.
Nachteile:
We are a franchise, so this decision was made for us. Service Bridge has been a HUGE disappointment and makes every day harder. The desktop version is buggy, clunky, and doesn't do what I need it to do to run the business with accuracy and efficiency. It takes many steps to accomplish what I used to do in one click. The search tool is incomplete and sometimes nonsensical. For example if you search a last name, it will show you some of your customers with that name, but not all of them. Unless you remember the first name, too, you can't find your customer that way. Even the calendar tool doesn't work right. It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous. Our bookkeeping costs have more than tripled because it takes so much longer to reconcile. The company has been very slow to fix problems or simply ignores us when we notify them of problems. They tout all kinds of improvements and additions, but none of them have been anything helpful or beneficial to our company and the improvements we've asked for don't happen. Though customer service is better now, it was AWFUL at the beginning. Now at least they are nicer when they tell us either there IS no problem (which we know is false), or that they can't recreate it so they can't fix it. There are other programs out there that can do this better.
Easily THE Most Powerful Tool For Your Business!
Kommentare: ServiceBridge has revolutionized the way the service industry does business. We now have the capacity to manage almost every facet of our business through a single program. Monitoring our employees through the Geo-Location tracking feature, manipulating our daily routes, accessing our client and product databases, running accounting reports and even utilizing some helpful marketing tools are only some of the functions we can perform- at our fingertips. Service technicians in the field are able to take photos and address client issues swiftly, which has strengthened communications between the technicians, our office staff, and our clients. This program has been the best integration into promoting efficiency and growth in our company. Thank you, ServiceBridge!
Vorteile:
Ease of use, multi-function, solid features.
Nachteile:
Some minor glitches over the years, but nothing terrible.
Antwort von GPS Insight
vor 8 Jahren
Thank you for your great review, Amanda! Critter Control has been one of our favorite companies to work with, and we're very excited to hear that ServiceBridge is working so well for you. We're always looking for ways we can improve ServiceBridge even further and invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features, or reach out to support directly with feedback. We look forward to continuing our great relationship together and hearing from you on how we can keep improving to provide you with the best tools possible to manage your business. Thanks, ServiceBridge
Great Customer Service
Kommentare: we have been with ServiceBridge since they were tied to CEO, the customer service is great, they work to try to include features we have requested
Vorteile:
Ease of use
Nachteile:
would like to see the carry over to QuickBooks, sometimes the information we enter in service bridge does not carry over to QuickBooks or reverts back to what we changed it from. Would love if we could add the class in the final invoice production with out having to click the edit button on just a drop down in the field itself.
Antwort von GPS Insight
vor 8 Jahren
Hi Sara, Thank you for your feedback! We really pride ourselves on providing an application that is easy to use, yet powerful - and backing that with great customer support. We only succeed when our customers do! Regarding your note on purchase orders, we're going to be introducing new functions for purchase orders and PO integration with Quickbooks this year! Your account executive, Kevin, will reach out when this new feature starts to roll out and will make sure we get you set up with it at the first available opportunity. We really appreciate your feedback and are always welcome to ideas on how we can improve our software even further. We have a part of our site dedicated to new feature ideas at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - let us know if you have additional ideas for features. We look forward to continuing to serve you in 2017! Thanks, ServiceBridge Team
More headaches than help
Kommentare: Service Bridge seems like such a great idea and such a powerful tool for businesses, but the amount of issues it has caused for the business are innumerable. We thought with this software we would be able to go paperless as a business, but it is creating more paperwork than we have ever had before. The amount of things that need to be double and triple checked because of Service Bridge is astronomical even on a daily basis. Things are added to Service Bridge and then disappear. If you are a business that uses QuickBooks, steer clear from trying to have them coexist together because it is almost impossible for them to work together/interchangeably. Service Bridge is such a good idea for a software, but the actual outcome has not been what it was perceived to be.
Vorteile:
Adding in work orders and being able to send them to the service technicians within minutes is nice- if the work order actually shows up. As stated previously, things just seem to disappear sometimes. Pretty much the only good thing about this software is the customer service- when they actually respond.
Nachteile:
If you're trying to go paperless as a business, don't waste your time. You will be printing off so much paper trying to clarify what happens at each client's house and trying to clarify if things were truly put in the software or not. Working with the software is meticulous and can be frustrating. Not only that, but as a company you need to pay every time that you want to add a new employee. Thankfully it's not per client. If you want more than one account for access, that is also an additional charge. There will be duplicates of clients if you are using QuickBooks with this software, especially if they are previous clients.
Antwort von GPS Insight
vor 8 Jahren
Thank you for the feedback Christina. We'd be happy to investigate why you are needing to print so many documents when using ServiceBridge. Please contact us and we will configure digital reports for you that will provide the peace of mind that all your data is registering correctly. Additionally, our Audit History feature tracks all changes made in the system so we will find any work order that your create in the system. Nothing gets lost! :-) To your issues with Quickbooks Online connection, we can definitely get you configured if you contact us. We have thousands of people using our two-way sync to great success without issue. Once we address your concerns, you will see significant time savings in your operations from no longer having to do double entry for payments and invoices.
Easy to use and customize this app!
Kommentare: We've used the app for the past few years for our company. Had 6 sales guys and 6 or more crew leaders who used it to keep track of sales and job orders/work orders. It was easily customized by Service Bridge to do what we needed it to do!
Vorteile:
Easy to use... easy to update users
Nachteile:
Glitches from time to time getting it to load up current jobs or work orders, client lists ect.
Antwort von GPS Insight
vor 8 Jahren
Hi John, We're happy to hear ServiceBridge is working out for you! We pride ourselves on providing a product which we can customize to customer needs, and backing it with great customer support. Please keep us informed if you run into glitches by visiting our support site at https://support.servicebridge.com/hc/en-us where you can contact support with bugs as they appear, and also can suggest new features. We are constantly introducing new features and patches; and we appreciate any feedback you have on how we can improve the program further. In regards to constant change, we have a webinar every other Wednesday to keep our customers informed on the latest new features in the program. We'll make sure you're e-mailed on the next one and invite you to join us. We look forward to continuing to serve your business and look forward to your feedback on how we can make ServiceBridge even better. Thanks, ServiceBridge Team
The Brothers That Just Do Gutters
Kommentare:
Overall experience has been great.
At times customer support in transition was a challenge.
If you don't keep up with updates the program kicks off way too much.
Vorteile:
It saves on all paperwork. It covers the beginning estimate with the salesperson and relays all estimate info with pictures and diagrams to the crews that perform the work to the after pictures and collection of any monies due. A start to finish program that is awesome once you get the hang of all the features
Nachteile:
When it cuts out or there is delays when texting in info
Antwort von GPS Insight
vor 8 Jahren
Hi Kenneth, We're glad the overall program has been great for your business! We understand starting out with new software can be difficult and we try to make that process as easy as possible. We strive to provide the best customer support possible and welcome any and all feedback on how we can improve. We invite you to visit our support site at https://support.servicebridge.com/hc/en-us where you can get support contact information, view feature documentation; and submit ideas for new features. We look forward to continuing to serve you and look forward to additional feedback from you on how we can continue improving. Thank you, ServiceBridge Team
Great Support
Kommentare: I had some trouble getting started but with the help of a great support system from Service Bridge we managed to iron everything out. I highly recommend this software.
Vorteile:
Easily manageable to all employees, office and techs in field.
Nachteile:
Still waiting for ability to create Tasks from within customer main file. Not crazy about the necessary integration with quickbooks online since desktop is so much easier to navigate but I know that isn't negotiable.
Antwort von GPS Insight
vor 8 Jahren
Hi Beth, It's been great hearing so many positive reviews from our friends at Critter Control - we really enjoy working with you and it's been great getting such good feedback. We look forward to improving ServiceBridge even more in 2017 to give you the best tools possible for running your business. As a reminder, you can visit our support site at https://support.servicebridge.com/hc/en-us where you can submit ideas for new features (such as creating task within a customer main file), or reach out to support directly with questions and feedback. We look forward to continuing to serve you and our support department is always here to help along the way if you have questions. Cheers! - ServiceBridge Team
ServiceBridge Review
Kommentare: We have a relatively small group of eight technicians to manage multiple types of service calls and this application works very well for that. Also, having work orders and test reports be automatically emailed out is extremely convenient for our office staff because it saves quite a large amount of time.
Vorteile:
It is very easy to set up customers, jobs, and notifications for scheduling of future jobs. There are lots of fields where we can also enter further data about a customer or what our technicians should be aware of for certain jobs. They have even built custom forms for our technicians to use as our test reports and such which streamlines our jobs.
Nachteile:
Currently, custom forms can not be suspended or moved over to another projected visit. This means that jobs that take multiple days but use only one custom form require our technicians to be logged into one visit for the entirety of the call causing us to have to go back and fix the hours and dates of those visits.
Been using for 2 years now was a little had to learn but easy to use once learned
Kommentare: Paperless office
Vorteile:
Integrates easily with qb online. Seamless integration to service techs devices. Gives techs mapped directions to house via google maps. Can store pictures in customers files. Email work orders with pics to customers. Has customer portal pages.
Nachteile:
Techs cant bill from the field. I cant understand why they cant enable this option ive been asking for it for 2 years now. It would take a lot of unnecessary work away from my office.
Antwort von GPS Insight
vor 6 Jahren
Hi Charles, We're happy to hear you have benefited from our QBO integration, mapping features, and customer portal functionality. We aren't so happy to hear about the frustration you are experiencing regarding techs billing from the field. We are always looking to improve, and encourage you to visit https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - this is our feature request board, we are always looking for feedback on what new features can be added. Thank you for being a ServiceBridge customer, and we look forward to continuing to work with you. Sincerely, The ServiceBridge Team
They have the WORST customer service. They do not answer phones and assume you can figure it all.
Vorteile:
Note much right now!!! If they can actually help their clients by improving their client service, I might re consider giving a better response
Nachteile:
It freezes, constant change of features without notification. Loss of data, inconsistencies between different devices
Antwort von GPS Insight
vor 6 Jahren
Hi Jimmy, We apologize for the frustration you have experienced. We have made significant changes our customer service team since the time of your review, as well as changes to the product to improve stability. Our team is committed to fixing these issues and improving the experience for you, and all of our ServiceBridge customers We again apologize for the inconvenience we have caused, and thank you for being a ServiceBridge customer. Sincerely, The ServiceBridge Team
Great response with Customer Service!
Kommentare: The team always gets back to me promptly with any questions I may have. The software is customizable and partners with Quickbooks as well.
Vorteile:
Customizable reports
Nachteile:
Forms not as professional looking as we would prefer.
Antwort von GPS Insight
vor 8 Jahren
Hi Ed! Great to hear that ServiceBridge is working for your team! We pride ourselves on great support - I'll pass you praise onto Daniel, you're account executive. As a reminder, Daniel and the entire ServiceBridge team are always here to help! Visit our support site at https://support.servicebridge.com/hc/en-us for help in troubleshooting issues, to contact support if you can't reach Daniel; and you can even submit feature requests (such as improved professional forms). We look forward to hearing your feedback on how we can keep improving ServiceBridge to make it the best possible product for your business. Cheers, The ServiceBridge Team
Code Experience
Kommentare: Overall, our experience was great. there were times the tracking would be off some but over all it was good.
Vorteile:
This tracker also tracked the cell phones the app was loaded to. This would allow us to track in real time along with backdating.
Nachteile:
We used this as a GPS device but staff would leave their phones in other locations.
Antwort von GPS Insight
vor 12 Monaten
Thanks for the positive review, Stormy! We're so happy to hear that you're able to improve your team's efficiency with our real-time tracking!
Amazing Software
Kommentare: It is extremely powerful, I have not even taken full advantage of it yet, anytime I have had questions the support center has always been super helpful!
Vorteile:
Easy to add users/delete
Nachteile:
Setting up a new user on their smartphone was tricky at first
Antwort von GPS Insight
vor 8 Jahren
Hi Deb! We're glad you're enjoying ServiceBridge. We pride ourselves on our dedicated support team and are always happy to help! If you ever have questions or ideas for a new feature; let us know at https://support.servicebridge.com/hc/en-us ! Thanks again! - ServiceBridge Team
Great Product!
Kommentare: Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!
Vorteile:
Fairly simple & straightforward system. Easy to train new employees on the system.
Nachteile:
Not all of the features are operational at this time.
Antwort von GPS Insight
vor 8 Jahren
Hi Colleen, thanks for the great review! Glad ServiceBridge is working for your business. We're working around the clock to introduce new features. Visit us at https://support.servicebridge.com/hc/en-us to tell us your thoughts on what features should be introduced next. We appreciate your business and look forward to continuing to work with you. - The ServiceBridge Team
Awesomeness!
Kommentare: I would give this program all fives with the exception of a longstanding iOS glitch that has not been ultimately resolved.
Vorteile:
The mobility and instant updates. The ability to take photos on the fly.
Nachteile:
The inability to attach photos to Service CEO via ServiceBridge automatically. We have to manually download and then upload. I wish that I could access recent history on IOS devices.
My job is easier since we have started using Servicebridge over 3 years ago.
Kommentare: Its so easy to use yhat it freea me up to do more marketing
Vorteile:
The software is so easy to use and makes my job scheduling, billing and adding new customera such an easy process.
Nachteile:
My only.complaint is not even about the software but the inability to speak to.someone when i have a problem.
ServiceBridge Review
Kommentare: The overall experience has been good.
Vorteile:
We love the ability so email reports with photos to clients, as well as how easy it is to retrieve the client's past job history and work order/invoice details.
Nachteile:
Creating custom reports could be simpler.
Service bridge review
Kommentare: It's been good, a lot of little quirks that need to be worked out. For the most part it works well, we had support in the beginning, but now if I call service bridge i rarely get ahold of them. In the field using a IOS device lately something is going on and the specialist have to call the office to fix the problem. If I was to call service bridge and try to tell them about the issue nothing would get done about it. We have learned to work with what we have.
Vorteile:
Paperless
Nachteile:
Support
Don't Tell My Competitors
Kommentare: Would have no hesitation in recommending the software, in my opinion, suitable for anything for very small to very large and anything in-between with functionality to suit every scenario. Very Strong Reporting, Responsive Team for Support and service enhancements. Overall very pro-active with new "useful" functionality. We have a distinct advantage over our competitors for our field service requirements, so much so I have withheld our company name as I don't want them to know what we are using!
Antwort von GPS Insight
vor 8 Jahren
Hi Paul, Thank you for your great feedback. That's some high praise! We're very happy to hear we've been able to give you a great advantage over your competitors! We like having advantages over our competitors, too - we'd love to hear from you if you have ideas on how we can make ServiceBridge even better! We have a new feature request board at https://support.servicebridge.com/hc/en-us/community/topics/200173580-Feature-Requests - if there's any way you think we can improve, please let us know so we can continue to provide you with the best software solution possible. Thank you again for your feedback, and we look forward to continuing to provide you with new features and even more ways to make your business better. Cheers, - ServiceBridge Team
Needs improvment
Kommentare:
slow to make changes in functionality and fit in with my business.
Always have to make my company operation to compensate for functions not in SB.
Top Hat Chimney Sweeps Review
Kommentare: We have enjoyed using service bridge- appreciate the ease and the overall access and functionality. We are however still puzzled with many of the functionalities. Communication for the support is not good. It takes several calls and attempts to resolve an issue or concern and rolling this out during our busy season with little response on questions or resolutions is not customer centric.
Vorteile:
Ease of getting information to our technicians- and processing invoices.
Nachteile:
Support- we think the software is amazing but we don't have time to watch tutorials to find resolutions to our concerns. We started this software at the start of our busy season to increase and improve productivity- but having to chase answers is not productive at all- neither is taking my sales reps off the phone for 30 minutes to watch a video.
Not bad, could use a few tweeks
Kommentare: System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.
Vorteile:
Mapping and being able to view job history
Nachteile:
Unable to view jobs if assigned to other technicians
GREAT CUSTOMER SERVICE!!!
Kommentare: It is very easy to use and adapt your business to. The support is excellent and quick, whether by phone or email.
Vorteile:
Customer Srvice
Nachteile:
Too many clicks to get around. The inability to sort Active Customers from Inactive ones.