Utility Billing Software Bewertungen

Kommentare: Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Vorteile: The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Nachteile: Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

Kommentare: Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Vorteile: The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Nachteile: That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Vorteile: The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Nachteile: 1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile.
2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see.
3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements.
4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Kommentare: Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Nachteile: "Find" feature is frustrating. Quick Reports are frustrating.

Kommentare: We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Vorteile: Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Nachteile: When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch.
I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Kommentare: I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

Vorteile: You seem to be constantly trying to stay current with customer technology demands.

Nachteile: The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.

Kommentare: Get access to the demo and try it yourself.

Vorteile: We recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements.
We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.

Nachteile: I have no Cons.

Vorteile: easy to follow step by step when implementing billing and payments, keeping track of customers use throughout the billing process.

Nachteile: # of characters to input names, but once I get the upgrade, I will not have that concern.

Vorteile: Lots of options for creating reports even though they are not always easy to filter.

Nachteile: When generating a reprinted bill, you have to put in 5 separate dates every time. We have not been able to figure out a way around this even with help from our IT support.

Kommentare: I use this program daily at my office very easy to use, gives all the information I need.

Vorteile: Everyone that works for the Company is very friendly and helpful

Nachteile: Nothing to complain about. does everything I need

Kommentare: I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!

Vorteile: I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.

Nachteile: At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.

Kommentare: Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports.

Vorteile: We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers.

Nachteile: Custom reports within El Dorado are not as flexible as we need them to be.

Vorteile: CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.

Nachteile: 1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.

Kommentare: We find this product to be Excellant

Vorteile: We have been using El Dorado for many years and recently upgraded to the version 7 Utility billing system and found Creative Technologies staff to go above and beyond our needs for the installation and support. We recently had a computer hardware crash and the Creative Technologies team was ultr-responsive and flexible to meet our needs when we needed them most. We choose Creative Technologies for their expertise in the industry and superior customer service. The new version is as simple to use as the old one with a whole lot more additional features, reporting options and nice graphical interface with large buttons for each program funtion. I would recommend Creative Technologies to anyone looking for a easy to use and reliable utility billing system.

Nachteile: We can think of none

Kommentare: It's made running reports much easier. There are so many ways to track individual customers.

Vorteile: The overall layout - all my customer accounts are right there in front of me, and I know exactly how to find them all.

Nachteile: You have to "exit" from each customers account, and the "exit" button is on the far right of the menu, so you sometimes have to scroll just to be able to exit back to the main menu.

Kommentare: HAVE BEEN USING PROGRAM FOR PAST 15 YEARS...............................................................................................................................................................................

Kommentare: WHEN I TOOK OVER THIS JOB I HAD NO EXPERIENCE AND NO ONE TO TEACH ME. THE TECH STEVE WAS SO PATIENCE AND HELPFUL WALKING ME THROUGH AND EXPLAINING TO THIS POOR BRAIN CAUSE I WAS TOTALLY KINDERGARTEN LEVEL. I TOTAL LOVE STEVE TO BAD HE'S IN CALIF. OR SOMEWHERE BESIDE HERE. BIG THANKS TO THE PROGRAM FOR THE EASE OF THE SYSTEM

Vorteile: ALL LISTED AND DIRECTIONS SO EASY TO FOLLOW

Nachteile: NOTHING

Vorteile: Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.

Nachteile: I wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.

Kommentare: We have used El Dorado Utility Software for about 10 years and have been very satisfied with both the software itself and the customer service we receive. The support group are highly professional and are there for us every step of the way. I would high recommend this billing system to anyone.

Vorteile: Easy to use, great customer service

Kommentare: THIS SOFTWARE HAS BEEN EXCELLENT FOR OUR USES AT THE OFFICE. I AM NOT THE MOST COMPUTER SAVVY PERSON FOR SURE, BUT THIS HAS BEEN RELATIVELY EASY TO USE. I WOULD RECOMMEND THIS PROGRAM TO ANYONE. STAFF IS VERY HELPFUL WHEN I HAVE A PROBLEM OR DO NOT UNDERSTAND SOMETHING. THIS PROGRAM HELPS OUR OFFICE RUN MUCH SMOOTHER!

Vorteile: Easy to use.

Kommentare: I am not sure of any specific benefits I receive using this software but I find it user friendly.

Vorteile: The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Nachteile: Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

Vorteile: Easily adjusted the program to suit our needs and the billing format that our customers were most used to

Nachteile: Have have several technical issues, but their tech support is readily available and easy to work with

Kommentare: Stable program that produces nice statements and an excellent data base for customer information and usage.

Vorteile: Friendly service, El Dorado is a nice stable program with good well thought out features, it produces an easy to read statement and handy spreadsheets.

Nachteile: I have a hard time getting El Dorado and ICloud to synch regularly, I get a lot of error messages, the edit button automatically comes on when I am looking at a customers account and this makes it easy to change something by accident.

Kommentare: Highly recommend this product to anyone who does utility billing. The product is great, but the support is first class. We love everyone on the team at Creative and all they have to offer. Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need! Thank you!

Vorteile: Customer support is unbeatable. Implementation and training is 5 star! All of our issues are addressed immediately. Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.

Nachteile: There are some minor issues with the ease of use and some items that don't meet our needs, but we have some odd and somewhat complex billing scenarios. Most of these issues are under review and are being addressed.

Kommentare: Over the phone tech support was wonderful. Operator entered our program and I watched while they adjusted items that needed adjusted. Software worked perfectly after adjustments were made.

Vorteile: Easy to use

Nachteile: Nothing