--- description: Detaillierte Informationen über ProProfs Chat zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Chat Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [ProProfs Chat](/software/212513/proprofs-chat) # ProProfs Chat Canonical: https://www.capterra.com.de/software/212513/proprofs-chat Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/212513/proprofs-chat?page=2) > Mit ProProfs Chat kannst du der Kundschaft proaktiven Support bieten, das Engagement steigern, Leads erfassen, Upselling-Möglichkeiten identifizieren und vieles mehr. > > Bewertung: **4.8/5** von 53 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ProProfs Chat? ProProfs Chat ist die perfekte Kundenbetreuungslösung, die von Marketing-, Vertriebs- und Supportteams in verschiedenen Branchen verwendet werden kann. Es hilft ihnen, ihre Zielgruppe zu erreichen und das Engagement zu steigern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 53 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ProProfs - **Gegründet**: 2008 ## Gewerblicher Kontext - **Startpreis**: 15,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Amerikanisch-Samoa, Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Argentinien, Aruba, Australien, Bahamas, Bahrain, Barbados, Belgien, Belize, Bermuda, Brasilien, Britische Jungferninseln, China, Cookinseln, Costa Rica, Curaçao, Deutschland und 75 weitere ## Funktionen - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - E-Mail-Management - Echtzeit-Chat für Kunden - Geotargeting - Kundenspezifisches Branding - Mobiler Zugriff - Offline-Formular - Proaktiver Chat - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback ## Integrationen (20 insgesamt) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.com.de/directory/30797/live-chat/software) - [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software) - [Online CRM Systeme](https://www.capterra.com.de/directory/30072/online-crm/software) - [Wissensdatenbank Software](https://www.capterra.com.de/directory/32454/knowledge-base/software) - [Sales Tracking Software](https://www.capterra.com.de/directory/32744/sales-tracking/software) ## Alternativen 1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews) 2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [LiveChat](https://www.capterra.com.de/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://www.capterra.com.de/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://www.capterra.com.de/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Quick to Notify Us on Customers" — 5.0/5 > **Deepanshu** | *7. Oktober 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. > > **Nachteile**: We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. > > Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. ----- ### "ProProfs Chat is Perfect for Our Company" — 5.0/5 > **Tami** | *28. Juni 2023* | Professionelles Training & Coaching | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use and affordability. We have been very happy with ProProfs Chat. > > **Nachteile**: No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. > > We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. ----- ### "Best live chat tool I've worked on\!" — 3.0/5 > **Monica** | *14. Juni 2017* | Internet | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business\! Simple, easy to use and no complications\! > > Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me\! ----- ### "Affordable and highly valued Service" — 5.0/5 > **Preethi** | *27. Mai 2015* | Informationstechnologie & -dienste > > **Vorteile**: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. > > **Nachteile**: The extended functionality provided need extensive time frame to explore > > It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. ----- ### "Proactive Support Made Possible" — 5.0/5 > **Sugandh** | *25. März 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. > > **Nachteile**: The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. > > I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/212513/proprofs-chat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/212513/proprofs-chat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten