Über Sage CRM

Cloud- und Vor-Ort-CRM-Software für Vertrieb, Marketing und Kundenservice.

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Vorteile:

Surprisingly customer service respond with very standard answers but not to specific questions.

Nachteile:

Does not work properly with high diffinition screen. Many of the claimed features on ACT PREMIUM simply not true.

Bewertungen zu Sage CRM

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,1
Kundenservice
3,4
Funktionen
3,5
Preis-Leistungs-Verhältnis
3,4

Weiterempfehlungsquote

5,9/10

Sage CRM hat eine Gesamtbewertung von 3,5 von 5 Sternen basierend auf 62 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (62)

Esther
Esther
Business Development Manager in Südafrika
Verifizierter Nutzer auf LinkedIn
Architektur & Planung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sage is an excellent resource for account management

5,0 vor 10 Monaten

Kommentare: I was easily able to keep track of our data base and bill customers I also. Liked being easily able to arrange a delivery based on the captured data

Vorteile:

I liked the ease of updating accounts and billing clients.

Nachteile:

I found the process complicated and not as user friendly as it could be to load a client account.

Verifizierter Rezensent
Controller in USA
Verifizierter Nutzer auf LinkedIn
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sage Software

4,0 vor 4 Jahren

Kommentare: Overall I like the software but there are definitely areas where it could be improved.

Vorteile:

I have been using Timberline/Sage for almost 25 years now. I have watched it go from DOS based to Windows based. This is excellent software for construction companies as it handles everything from AP to GL to JC and PR. It is pretty easy to use and I like that you can connect it to Microsoft Access and be able to get any info out of it that you want if there isn't already a canned report.

Nachteile:

There are areas such as billing that could definitely be improved upon. I'm not that crazy about the contracts module because it doesn't give you subtotals and it doesn't allow you to put change orders separately which most GC's require that we do so I have to resort to Excel spreadsheets to do their billing form and then input it into Sage for accounting purposes.

Tiaan
Tracker in Südafrika
Logistik & Lieferkette, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

SAGE CRM - The honest reveiw

4,0 letzten Monat Neu

Kommentare: Good , it was pleasant and could work within a day of playing around with the setting and options

Vorteile:

Easy to learn - the more you work with it , the easier it becomes. Save time and sales is all about time management

Nachteile:

The resources intensiveness , entry level computers will not do good with the is program It needs a high speed intenet to not get frustrated with the slowness

Ashton
Admin manager in Kanada
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

NOT user friendly!

1,0 vor 2 Monaten Neu

Kommentare: It doesn't work. There is WAY too much "technical jargon" that the average employee doesn't understand. You need a degree in IT and coding just to figure out how to change a field or what a field even means or is asking for. There is very little support for crm. You HAVE to use 3rd party contractors who charge you every single time you have an issue or don't understand what the extremely unclear technical language is asking for. The training is very limited and minimal. All around terrible product for these reasons.

Vorteile:

Nothing about this system I like it's awful

Nachteile:

It doesn't work. There is WAY too much "technical jargon" that the average employee doesn't understand. You need a degree in IT and coding just to figure out how to change a field or what a field even means or is asking for.

Verifizierter Rezensent
Marketing Analyst in Indien
Verifizierter Nutzer auf LinkedIn
Maschinenbau oder Wirtschaftsingenieurwesen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good CRM but not very user-friendly

4,0 vor 3 Jahren

Kommentare: It was a great learning for us that comparison of the software before purchasing is an important aspect.

Vorteile:

The in-built business processes are good and very basic to deploy in the initial stages

Nachteile:

Well a long list I have for this section: 1. Pathetic customer support 2. Less competent product knowledge to "customer support specialist" 3. Not user friendly software 4. Lot of technical backed problems

RAVINDER
Director in Frankreich
Krankenhausversorgung & Gesundheitswesen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

The powerhouse of small business accounting

3,0 vor 2 Jahren

Kommentare: Everyday accounting and balance sheet reports. Links very well with my accountant.

Vorteile:

A solid reputation that lasts over the whole product timeline.

Nachteile:

There are many different functions and each one costs money. The subscription based payments mean it is difficult to break away onto another platform

Verifizierter Rezensent
Vice President in USA
Verifizierter Nutzer auf LinkedIn
Versicherung
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Terrific sales funnel management , single database for all leads and sales

4,0 vor 4 Jahren

Kommentare: Organized Sales funnel tracking, lead management, became smarter during the sales process.

Vorteile:

What I liked most was the ability to manage our leads and prospects all throughout the sales funnel. Being able to track the various stages in one intuitive software made mine and my colleagues lives much easier.

Nachteile:

A bit expensive and a small learning curve when getting familiar with the software, was a bit of a challenge training the sales staff on the workings of the program.

Mike
Mike
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Industry Standard so everyone uses it

3,0 vor 4 Jahren

Kommentare: It allows us to all our accounting in one program

Vorteile:

you are able to create change proposals and then change orders in order to track costs and link everything together

Nachteile:

There is no "smart" technology with the program. It does not remember what cost code you entered on the line above, very frustrating.

Verifizierter Rezensent
General Manager in UK
Verifizierter Nutzer auf LinkedIn
Groߟhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sage CRM

3,0 vor 3 Jahren

Vorteile:

User friendly, with a fairly easy interface.

Nachteile:

Real time synchronisation with Sage 200. Hard to configure.

Andrew
Andrew
Solutions Engineer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sage CRM's newest version s a refreshing improvement over the older UI

4,0 vor 4 Jahren

Kommentare: The ability to natively integrate directly into this CRM which couples Sales data of the CRM, with marketing data being captured via 3rd parties. Incredibly streamlined and straight forward contact management database.

Vorteile:

Sage CRM is a fully customized client relationship management suite with a wide array of different tables and data storage. With a the ability to choose on-prem or hosted, this allows more control over where the data is being stored and how. The 2018 interface is a huge face-lift to the older styled CRM layouts. Really makes Sage seem new again.

Nachteile:

The architecture can be incredibly complex given the age and various modules clients may be using. The Sage CRM does not have as quite a robust partner/member community as some of the more user friendly CRMs in the SaaS market.

Robert
Assistant Project Manager in USA
Bau
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Honest CRM Review

3,0 vor 6 Jahren

Kommentare: Overall it is a good software for grouping related tasks together. It is easy to generate RFIs, keep track of Submittals and tailor logs and reports for viewing and distribution. What I'd like to see done is a way to import csv files from excel as well as make the cells "mimic" Microsoft Excel capabilities. That is, if I am repeating similar tasks in a log, I can pull down cells withtout having to do it manually. Although the software gives the professional and organized appeal, it lacks in some areas of work efficiency/ productivity.

Vorteile:

Professional look of items printed and organizational capabilities

Nachteile:

It needs to be able to upload csv files. It can be time consuming to do a drawing log that has 500 sheets with some sheets that have repeated names and dates... a simple excel formula would solve this. When creating RFIs, it is difficult sometimes to view the body of texts, the text window can't be widened to shrink unnecessary or not used options. Users should have the ability to use their cursor/mouse to adjust the text box to whatever size they desire

Verifizierter Rezensent
Finance in Südafrika
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SAGE CRM keep our whole business under one software

5,0 vor 2 Jahren

Kommentare: We have been using Sage CRM for a while with our clients. It is a great piece of software for medium sized enterprises. My only concern is the instability of the software. Sometimes databases can get corrupted so it is mandatory to always have support on call. However we would not trade it for any other software.

Vorteile:

SAGE CRM has been great for our clients. There are very few CRMs that are affordable for SMEs and can keep the full business function housed under them. The shared documents feature allows us to make sure that everyone who needs access to certain documents has the access. The accounting function seamlessly integrates with the sales and supply chain aspects.

Nachteile:

Sage CRM can be a bit of a problem when there are database problems. The support guy can usually fix them quite quickly but the instability of the the software raises at times.

Marisela
Manager in USA
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complex for my Small Business

4,0 vor 3 Jahren

Kommentare: Once the set up is complete, the software will allow you to keep track of all business operations. When we used it, there were some issues and Sage allowed us to break the contract. I would definitely consider the Cloud based software today because it went through many upgrades and changes since I used it for my business.

Vorteile:

The organization of client information and the projects that offshoot from the clients. This software has many functions and features, and is great for a business with many employees and many branches. Keeping track of incoming and outgoing projects, inventory, sales, reports for tax purposes etc.

Nachteile:

I found it overwhelming to integrate with our type of service business. The set up was very lengthy and difficult. In addition the main reason for us to use it was to keep track of invoices, sales with clients, and to process payments online. We had trouble processing payments. Overall, it was hard for us to use all the features and rely on it to be more productive. Also, there was a 2 year contract to use the software, which we could not keep because we were not able to process payments.

Leon
GM in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The product works well.

3,0 vor 4 Jahren

Kommentare: It is a great software for keeping accurate notes and communication regarding clients. I have personally been tracking 100's of clients for 7 years inside this system.

Vorteile:

The customization of the layout allows for easily managed client data and prospective clients. It is great for leaving notes for the whole sales staff to review and understand what was discussed.

Nachteile:

The biggest problem with it is continuous functionality. When you have database errors it can be a nightmare. The software wont launch correct. The database gets corrupted and needs to be restored.

Amanda
Project Coordinator in USA
Verifizierter Nutzer auf LinkedIn
Bau, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We wouldn't trade Sage for anything!

5,0 vor 4 Jahren

Vorteile:

Every feature Sage offers is a pro. We are fully reliant on Sage and it never lets us down. Our AP, AR, Contract Management, Insurance Compliance, Project Management, etc is fully involved in Sage. We all would be lost without it.

Nachteile:

It's not necessarily a con, because it does add to the ease of use, but it looks extremely outdated. As far as functionality is concerned it's not outdated at all. But the colors, tables, etc. look "old".

Verifizierter Rezensent
Sambia
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

The Truth about a System - the heart of the business needs to actually use

1,0 vor 4 Jahren

Vorteile:

I'm sure its a dream for administators - who get to pull data easily (If the data is actually inputted is a different story)

Nachteile:

I won't even discuss the look of the system (yet) This system is most effective for people who have nothing else to do but (write) about what they should do. Single entry lines are the first put off - each time you need to create a task under a client - it must be done as if its never been done before. You cannot add multiple tasks at one go! and can easily spend 2 minutes or more per task (weighing up my options here - i'd rather just get the work done) That in itself is the MOST counter productive frustration - i have ever had to deal with! Its not fully integrated with Outlook - unless its a calendar appointment - This is a major hindrance and duplication of work and really MUST be addressed Nothing can be set as recurring - nothing. ever, imagine having to input Status Meetings, Month End Debt Collections, Work Appraisal Reviews, other standard reporting 4 times a month x 12 months at an average of 2 minutes each = YUP! 96minutes of NOT making a sale - on 1 (one) recurring task Have the developers actually worked on this very unfriendly, incredibly unproductive Lotus-looking in Android Age system - or are they too 'intellectual' in finding methods to output our disgruntled input Built without user experience in mind!

David
Sales-Estimating in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sage CRM

4,0 vor 3 Jahren

Kommentare: Overall very informative and helpful. Very helpful managing the costs associated with a project.

Vorteile:

Able to print out customized reports showing details on a project. Makes it easier to Track expenses throughout a project. Integrates well with accounting and sales staff.

Nachteile:

Would like to be able to customize more on the layout of the reports. Need to be very specific when looking up a specific job number/project.

Cory
Sr. Manager of IT Solutions & Development in USA
Computer-Software, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easily Customizable CRM

3,0 vor 4 Jahren

Vorteile:

The biggest pro with this CRM is that there are a million ways to customize the software. This pro could be seen as con since out of the box it isnt going to do everything you may need.

Nachteile:

The more addons you have the slower this system will become. Their are a ton of consultants that you can work with but if you are a small company operating like a large company then I wouldn't get this CRM.

GETHSUN
Supply Chain in Kenia
Elektrische/elektronische Fertigung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Sage CRM Review

5,0 letztes Jahr

Kommentare: Sage CRM offers the best money value especially for mid-tier institutions and offers realtime collaboration capability

Vorteile:

Availability of web portal with no need for any upgrade

Nachteile:

With the Absence of offline accounting features, you cannot access accounting data without an internet connection

Rickell
Database Admin in Jamaika
Transport/Güterfrachtverkehr/Schienenverkehr, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

This platform allows you to know your business more, understand your customers, and grow your Busine

5,0 vor 4 Jahren

Kommentare: SageCRM.com is a low cost, low risk and quick to deploy CRM solution. Great benefits of having this CRM.

Vorteile:

Sage can capture information entered into a web form on a business's page for later reference.The ability to easily and efficiently turn an opportunity into a quote and then into a sale order is uniquely strong and very helpful for field based sales professionals.

Nachteile:

Sage CRM lacks the integration features found in other CRM solutions.A lack of social CRM and social media tools will hinder companies looking to leverage social monitors and engage prospects and customers in social networks and other online social channels.

Melissa
USA
Philanthropie
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Sage CRM connected to Sage/MAS ERP: Challenging for Small Businesses

2,5 vor 7 Jahren

Vorteile:

We had to use a Sage Partner for support, so I never worked directly with Sage. Whenever we had issues or questions about our CRM, we had to go through the authorized partner who charged a hefty hourly rate. I can't tell you how much money we spent on trying to get this system to work for our needs. There was nothing I could say that we liked about this software, and this is why we switched to Salesforce CRM.

Nachteile:

It's inflexible, and it's not easy to make changes to the system setup without paying for support. Also, the system layout was not intuitive. Further, generating reports was cumbersome.

John
Vice President in USA
Logistik & Lieferkette
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

VP of Info Sys

3,5 vor 6 Jahren

Vorteile:

Integration to the backend ERP system, great pipeline management for both the individual rep and a team, integration to RingCentral, import/exporting of data and customizability.

Nachteile:

Pricing models are confusing, it is not and out-of-the box solution. Need to pitot of POC the product before implementation to customize the primary screens down to pertinate data and permissions. Also the terminology is slightly unique so training is a must. Also need to develop/tweak the workflows before implementation.

David
Sales Admin in USA
Kunststoffe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CRM Helps Track & Access Information

5,0 vor 3 Jahren

Vorteile:

CRM is very customizable and helpful in accessing information company wide.

Nachteile:

We have had some issues with data disappearing but Sage has not had any other customers have this issue so it may be our uploading to the cloud.

eb
Marketing Manager in Bahrain
Geschäftsbedarf & -einrichtung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complicated

3,0 vor 2 Jahren

Kommentare: Its an okay solution. For these times, i'd go for something a little more user friendly

Vorteile:

We primarily use it for database management

Nachteile:

Its complex and takes a lot of support to develop the reports you require

Raymond
Digital marketing Manager in USA
Automotive, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I have used, repaired, and upgraded to new versions of ACT for about 20+ years.

5,0 vor 4 Jahren

Kommentare: Great place to input customers to manage docs, reports, emails. Easy to send emails or run labels, letters, and review customer history.

Vorteile:

Its saves automatically, sends reminders for follow-up, has customizable fields, runs reports with lots of ways to narrow searches for making lists and labels, enables me to order lists fast by almost any criteria, connected to email.

Nachteile:

As Windows 10 and updates are put into service, the compatibility with mail, backup, and reports fade in availability as product ages, forcing you to upgrade. Support for older ACT versions are scarce and expensive.