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Über Lightspeed Restaurant
Dieser POS verleiht Restaurants Effizienz. Verfolge Verkäufe, schule Mitarbeitende und nimm Bestellungen von überall mit einem iPad entgegen.
The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked.
It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.
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Nutzerbewertungen filtern (208)
Mangelhafte Betreuung und Datev-Anbindung
Kommentare: Man hat oft den Eindruck, dass es Stückwerk ist vom ehemals deutschen Kassenanbieter, der wohl übernommen wurde. Es scheinen hier zwei Welten aufeinander getroffen zu sein.Von deutschen Buchhaltungsanforderungen, Mehrwertsteuersätzen, Datev usw. scheint niemand richtig Ahnung zu haben, das ist fatal!!!
Vorteile:
- Man kann Änderungen recht einfach im Menü vornehmen- Support ist gut erreichbar und auch hilfreich
Nachteile:
-beim Start sind wir nicht richtig betreut worden, das System war nicht richtig eingerichtet bzw. vorbereitet, wir mussten ca. eine Woche mit einer nicht funktionierenden Kasse kämpfen und viele viele Telefonate führen- Die fehlende Kassenbuchfunktion ist ein sehr großes Manko, Datev Anbindung die reine Katastrophe. Wegen der völlig unverständlichen Anforderungen vom Anbieter Omniboost hat unser Steuerberater die Zusammenarbeit aufgekündigt, was eine reine Katastrophe war. Zufällig erfahren wir, dass es eine neue Datev-Anbindung geben soll und versuchen, seit zwei Monaten!!!! einen Account Manager diesbezüglich z erreichen. Trotz fast wöchentlicher Anfragen meldet sich niemand. - Die Berichte sind überdimensioniert und unübersichtlich (es fehlen Angaben ob die Zahlen brutto oder netto angegeben sind)-im Menü fehlt eine Wochen/Monatsübersicht der Umsätze, man kann immer nur den aktuellen Geschäftstag sehen?
Antwort von Lightspeed
vor 2 Jahren
Hi, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce
Support meldet sich seit einem Monat nicht zurück...
Kommentare: Siehe Nachteil Finger Weg...
Vorteile:
Ich würde Sie momentan nicht empfehlen. Finger Weg...
Nachteile:
Ich habe eine TSE Cloud Bestellung bestätigt bekommen und jetzt wissen die Herren nichts mehr davon.... Habe die E-Mail mir warscheinlich selbst geschickt... Seit über 3 Monaten mache ich jetzt schon mit dem Support rum schreibe,maile und telefoniere aber es interresiert sich keiner dafür. Auch die Geschäftsleitung fühlt sich nicht angesprochen... Jetzt habe ich Probleme mit dem Finanzamt aber niemand kümmert sich darum. Beim Rechnung schreiben sind Sie gut....Bis Heute keine Lösung oder einmal ein Rückruf wie gefordert...
Great Product
Vorteile:
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.
Nachteile:
Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.
!!SMALL BUSINESS WARNING!! NOT FAIR
Kommentare:
!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.
I have not worked for or worked with a company that does not work fairly with their customers.
I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.
Vorteile:
The software is comprehensive. Many add-ons are available at high costs.
Nachteile:
It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.
Antwort von Lightspeed
vor 5 Jahren
Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS
Lightspeed
Kommentare: ok
Vorteile:
It integrates with Resnexus, it has most of the things we need
Nachteile:
Hard to use, goes down all the time, many issues... lacks some functionalityy
Antwort von Lightspeed
vor 2 Jahren
Hi, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce
Delicious food and service
Vorteile:
flexible ordering and payment method also user are friendly
Nachteile:
Food was delicious drinks, view of the restaurant
Lightspeed POS for Restaurant
Kommentare: Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal.
Vorteile:
Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.
Nachteile:
Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.
In Betracht gezogene Alternativen: Toast POS
Warum Lightspeed Restaurant gewählt wurde: Spotting connectivity, card reader wouldn't work.
Gründe für den Wechsel zu Lightspeed Restaurant: Better reviews and integration with their loyalty program
Makes Perfect Sense!
Kommentare: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.
Vorteile:
We are able to customize according to our needs. We utilize many of the components and are constantly learning.
Nachteile:
Sometimes we have recommendations and submit them.
Fantastic POS
Vorteile:
Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day.
Nachteile:
Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming.
In Betracht gezogene Alternativen: TouchBistro
Warum Lightspeed Restaurant gewählt wurde: Lightspeed would be simpler and had great customer support.
Gründe für den Wechsel zu Lightspeed Restaurant: During the demo I felt Lightspeed had more features that would be beneficial to our restaurant.
Lightspeed at the speed of light!
Vorteile:
The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.
Nachteile:
It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.
In Betracht gezogene Alternativen: Clover, TouchBistro und Toast POS
Warum Lightspeed Restaurant gewählt wurde: Square was not robust enough and their pricing for multiple order entry ipads was too high.
Zuvor genutzte Software: Square Point of Sale
Gründe für den Wechsel zu Lightspeed Restaurant: It had all the functionality that we needed and the pricing was good and the support is phenomenal!
Would (and have) recommeded
Kommentare: With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.
Vorteile:
The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.
Nachteile:
I wish our Chase payment system could be integrated.
In Betracht gezogene Alternativen: TouchBistro
Warum Lightspeed Restaurant gewählt wurde: The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.
Gründe für den Wechsel zu Lightspeed Restaurant: In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.

Real people who know their stuff
Kommentare: Impressed
Vorteile:
From day one Kounta had the support and real sales staff in place to help me set it all up, even organising all the hardware, and saving me money. Support is brilliant. Love the app, easy to use, and staff have taken to it really quickly.
Nachteile:
The cost to add extra terminals is quite expensive.
Not interested in much other than sales
Kommentare:
Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".
I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.
Vorteile:
I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.
Nachteile:
Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business. Sales Team - Arrogant and dishonest Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves. Management - No concern for clientele.
Go with something else!
Kommentare: If it was up to me, I would cancel our contract.
Vorteile:
Fairly easy to set up for basic items. Not much else is easy with this.
Nachteile:
Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.
Antwort von Lightspeed
vor 3 Jahren
Hi Kesha, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce
Lightspeed Review
Vorteile:
I like how easy it is to use and how it comes with so many features that are useful in our business. It is very organized and you are able to look up records and sales from years passed and compare which allows you to grow your business.
Nachteile:
I don't think there is anything I dont like
Disgracefull
Kommentare: Overall experience is disgracefully! There call center is in a third world country with poor phone lines and roosters crowing in the background! They only answer during the day, not when needed after hours.
Vorteile:
Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!
Nachteile:
The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!
Best POS we had in 17 years of operation!
Kommentare: Easy to make change on our menu, easy to change the price, a really helpfull tool in our daily operations.
Vorteile:
Easy to learn, easy to use, easy to make changes in the back office, simple.
Nachteile:
The void that are made during a shift dont appear on the reading.
HAPPY WITH LIGHTSPEED
Kommentare: In my restaurant, we have been working with Light Speed from the opening in 2017, so over two years now, and me and my staff are very happy about. I don't like to lie and obviously the POS is not perfect., there are always areas to improve, and be more functional and works better as with any system. I sent few email to suggest the area they can improve and i have a good response, and this is somenthing i really appreciate, for me this is mean that you are working with someone that cares about your business and it's not there just to take your money. However is fair also to say that from the beginning to now they have improve a lots in different aspects. A special mention i want to do is the direct and quick Tech Support during the regular business hours of the day at every time, this aspect put Lightspeed above the competitors.
Vorteile:
EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE
Nachteile:
SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL
Too Much Work
Kommentare: Liked the idea of the loyalty program but it was too fiddly to set up and maintain, so that ended up being a massive waste of resources.
Vorteile:
Lots of different bells and whistles and the developers are willing to work with you to customize a solution.
Nachteile:
Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.
Best decision to go with LS
Kommentare: LS has contributed to the growth of our business. With their various integrations, they have made taking online and in-room orders very easy for our staff! LS has definitely helped us go through the pandemic!
Vorteile:
Intuitive UI, very good customer service, A1 onboarding team
Nachteile:
Splitting bills is very easy to do but I would love to be able to chose fractions of bills.
Overall very happy with our decision to move to Lightspeed as our POS
Kommentare: We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you
Vorteile:
Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.
Nachteile:
Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.
In Betracht gezogene Alternativen: TouchBistro
Back end down for Two days - First line support ultra weak - Advance Reporting is basic
Kommentare:
For basic questions they are great. When something goes into chaos you will be down and will just have to deal with it as they are slowwwwwww at resolving issues (could be a full days or a week) that have major affects on your business.
Be ready to manually have to do a lot of Reconciliation. And be ready to have High Blood pressure..
Vorteile:
Fairly simple to use, super basic questions get quick answers.
Nachteile:
First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance.
User friendly constantly improving
Vorteile:
its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements
Nachteile:
it was buggy at first but they have come a long way and are always there to help
Light speed for restaurant
Vorteile:
Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.
Nachteile:
Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.
Not for a bar and terrible customer service
Kommentare: Basically I’ve spent 3 months begging someone to help me figure out how I can best tailor the system to my needs. No one cares. Their system limps along at Best and they just don’t care. They also can no longer take tap or touch less payment.
Vorteile:
Great gooey, product buttons adjustable, and reaction of buttons.
Nachteile:
Customer service sometimes takes an hour to respond. Only level one available to speak. Cash drawers severely limited in features. My credit card processing is not working and Lightspeed knows says it’s a setting. They will look at it “next week” And they did take Google and Apple Tap payment but recently stopped
In Betracht gezogene Alternativen: Revel Systems
Warum Lightspeed Restaurant gewählt wurde: Too many glitches and their expensive monitor became outdated after only 1 year.
Gründe für den Wechsel zu Lightspeed Restaurant: Send more modern and better