Social Intents Erfahrungen

Social Intents powered our COVID-19 Success Story

Kommentare: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Vorteile:

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Nachteile:

The built-in analytics are somewhat limited.

Perfect solution, easy to integrate and best online support I've ever had!

Kommentare: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Vorteile:

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Nachteile:

We are yet to find anything missing or anything that doesn't meet our high standards.

Great support

Vorteile:

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Nachteile:

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Great Collaboration

Kommentare: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Vorteile:

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Nachteile:

Was not initially able to support our volume. This was corrected quickly.

Great integration for any business using teams

Vorteile:

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Nachteile:

Great if you just want to add live chat to your website, but there are other options out there that offer more.

DC's use of Social Intent

Kommentare: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Vorteile:

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Nachteile:

Could have a few more facilities out of the box.