Compulink Healthcare Solutions Erfahrungen

Unique practice needed an extraordinary software.

Kommentare: I have a nursing home based practice and therefore my practice is very unique and I issued Compulink a very difficult challenge to solve many issues with note taking and practice flow and practice management and they have lived up to every challenge so far and they have frankly surpassed my expectations in almost every scenario. This is a great software with GREAT people!

Vorteile:

This software is very robust and therefore is capable of doing so much for my practice. The data mining and reports are an incredible tool in my practice. The ability to link in forms and mine that data has been a huge time saver for my practice. There is so much customizing that can be done that you can create the software you want. The more work you are willing to put in the more efficient and thorough you can be. This software has saved my office space hours per week in its ability to manage schedules and use data mining and run reports. The worklists they created for us have become indispensable as well. For the most part, with this software, if you can think, then they can typically do it. And most importantly, the people at Compulink have been absolutely amazing. They have an amazing group of people there and they should be proud. Can't wait to see what this will look like in my practice 5 years from now.

Nachteile:

Can be cumbersome to customize at times, but it has always been worth the effort. I have been experiencing far too many crashes and 'freeze ups' and that can be frustrating.

Highly recommend.

Vorteile:

Compulink is a company that shares our values. They believe in providing the best solutions so their clients can be the best. Changing practice management software is an investment in time and resources, so we went with Compulink. We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.

Nachteile:

Change is always hard, but the Compulink team is easily accessible during the implementation process.

A Compulink user since 2013

Kommentare: Financial reports have good flexibility. We have one location but 3 businesses under one roof. We like to track many revenue streams and we are able to do this very well.

Vorteile:

The support team is amazing!!!!!!!!! Physician schedules can be as intricate as you need. Images easily stored in the medical record. Financial reports have good flexibility.

Nachteile:

The web registration is very unfriendly for patients and the practice alike. We are unable to access the information other than importing. Maintaining the tables is cumbersome, not friendly, would like to hide unnecessary stuff or remove. Would like to remove or hide schedule templates we no longer use, cannot because is tied to previous schedules. Would like to return to having schedules that are applied be able to replace what is there, very time consuming to have to delete one by one. Changes made to schedules do not show up unless you close the cloud and re-log in. sorting items in tables is difficult and must be exported , sorted in excel and then re-imported. Would like a patient portal with useful functionality, access to prescriptions, etc.

Compulink Orthopaedic Advantage is the best orthopaedic EHR solution!

Kommentare: Very well-integrated and coordinated implementation team. Although [SENSITIVE CONTENT HIDDEN] was primarily responsible for our implementation, everyone on the implementation and support teams have been very helpful and friendly. I have not had any bad or difficult interactions with anyone at Compulink.

Vorteile:

Although, the software was originally written for ophthamology, Compulink has done a great job adapting to orthopaedic surgery with Compulink Orthopaedic Advantage. The visual diagnosis engine function is very helpful for identifying and documenting specific pathology in various anatomic regions. The software easily accomodates the physician/provider preference for input to the EHR. There are template for dictation, drop-down menus, or manual entry (scribe). Microsoft Remote Access for Compulink Cloud Advantage implementation was very easy and device friendly. I am able to access Compulink from literally anywhere with internet access on my iPad, Windows, Mac, Android, laptops, etc.... I was able to easily and effectively implement DICOM MWL to manage my patient workflow with in-office X-ray and cloud PACS.

Nachteile:

Customization of template features is somewhat difficult to do on your own, if you are hands-on. The technical and implementation support is outstanding and will customize for you. There are still some bugs that need to be fixed and features that I would like to see implemented. Web Registration is tedious and slow for patients. All patient outcome measures are displayed and may not necessarily be relevant to the patient. Need to be able to designate the outcome measures for each particular patient. Caveat: I did not have my own IT person. I implemented the software, myself.

Outstanding customization features

Vorteile:

We have been using Chiro Advantage (one of the software specialties from Compulink Business Systems) for more than 10 years. We chose it because it enabled us to build our own EHR screens that are designed for our special method of treatment. Chiro Advantage offers an excellent, broad range of features for building custom screens, including custom fields, rich screen building features, and a library of scripting functions and logical operators to perform various automatic operations with text. We used these features extensively to build our entire suite of EHR screens from scratch. I also appreciate the tech support. They are very helpful, and usually available with minimal wait times.

Nachteile:

While Chiro Advantage does a good job handling our data for the purpose of treating individual patients, it can be difficult to export EHR data out of the software so you can work with aggregated data. For example, it's hard to export data from selected EHR fields. The SQL search function is difficult to use. Sometimes we have had troubles with the stability of the software - sometimes it crashes and you have to restart it.

Research all EHR options before choosing

Vorteile:

It is nice how many reports can be run in Compulink - almost any list of data/information you'd want to compile, Compulink is able to. It is also such a major player in the industry that everything we've needed to have integrate with it, has been able to do so (Weave, contact lens company sales platforms, etc). Scanning in documents is easy once you have the right/compatible scanner- and they're easy to view and find from the patient's demographics page. Having our billing done through Compulink directly has been convenient.

Nachteile:

There were a LOT of learning curves with this system - i.e. we had to purchase a very specific scanner that integrated properly, finding out that their Intake Form was not mobile compatible, how the patient's ledger populates, what data is able to transfer from one exam to the next (most items do, but not things like the patient's occupation, hobbies, PCP, etc.). As doctors- we didn't find the EHR/Exam forms to be very intuitive or as user friendly as we were hoping. Depending on what version you signed up with dictates how much you're able to edit exam form templates.

User Since 2018

Kommentare: We have been with Compulink since 2018. We have been able to grow as an agency while using the software and now utilize their billing department to assist with submitting and allocating our insurance claims. They have an online library of information to utilize as a provider and business owner and are growing as a company to provide changes to their product to enhance ease of use.

Vorteile:

The software has some time saving capabilities such as matrix options in the assessment, easy access icons and treatment planning goals/objectives prewritten selection options. The claims posting and ledger screens are easy to use without background in claims processing.

Nachteile:

There are quite a few steps to follow when creating documentation and sending for ledger posting.

A software with flexible options for different practice needs

Kommentare: Generally good the software is rarely down and it is usually possible to get a support call back within a couple of hours at most. There are some glitches in the software but some of them are eventually getting fixed and they are not interfering with the functionality of the software.

Vorteile:

Implementation, had sessions booked to train how to use it. Also, I like the cloud based model, don't want to have to worry about a physical server. I also liked how it is flexible, right now I just use the EHR but it is flexible to add dispensing or contact lenses in the future. It is also flexible in cost based on number of computers which is good since I'm a small practice. Easy to book appointments.

Nachteile:

Some glitches like entering IOP has to be done in a certain order and some cosmetic glitches like overlapping text in the software. The software has overall improved and become easier to use over the time of be being with it, but at first it took a while to figure out where things were.

Good but more still need to be done

Kommentare: Overall, Compulink has made my intergration from paper to EHR an easy transition. However, I feel it's not specifically gear towards optometry but more ophthalmology. I do love the new customer service!!! Always there and extremely helpfull when I needed help.
PS: Do you have optometrist consultant on your design team?

Vorteile:

I liked the ability to create my own layouts and favorite encouters to be more efficient. Also like the feature where I can just duplicate previous notes and diagnosis. The new contact lens detail selection feature is great. Compulink is easy to navigate.

Nachteile:

The patient on-line registration needs to be revamp for optometry. The patient text messaging feature needs improvement. More diagnoses need to be added on the health hx page: too many searches and clicks. I am on the cloud EHR and the Ambir e-Signature is way too slow. I am still waiting for resolution. It's going on 2 yrs now.

Almost fully customizable solution

Kommentare: The customer service is amazing. Support is either an email or phone call away when you need it. The implementation and training teams are second to none.

Vorteile:

I love the fact with a little bit of help I can pretty much customize any part of the product to work with our organizational workflow.

Nachteile:

Due to the number of customizations, it does not run as consistently as we would prefer.

Finally found a cloud based system that works

Kommentare: Very positive. On boarding team is excellent!

Vorteile:

Connectivity is more reliable than the other 2 cloud bases EHRs and customer service is awesome!

Nachteile:

Creating a diagnosis and plan and making additions and adjustments to those can be cumber.

AN INCREDIBLY WELL DESIGNED EHR. It makes my life much easier!!

Kommentare: We use Compulink for all aspects of our office including, scheduling, billing, EHR, and employee hours. It has been efficient in all dimensions. We also interface with their appointment confirmation liaison.
Compulink has certainly added to our bottom line with their efficiency. Their phone service for technical support is always very responsive as is the Compulink design team.

Vorteile:

This software allows me to quickly, and in great detail, review, document findings, and make plans for patients. It saves me an incredible amount of time and generates all of my consult letters. Screens are arranged in logical sequence and layout. As a pediatric ophthalmologist, I appreciate the ease of recording multiple gaze measurements and the inclusion of special sensory testing. There is rapid and easy interface with all of our machines ( e.g. autorefractor, lensometer, document scanner etc.). The self-made templates are invaluable, speeding along the record keeping process. Medical histories and review of symptoms are "one click" if normal. Data including acuities, refractions , strabismus measurements, IOPs, etc. is kept in easily reviewable longitudinal tables. The multiple dropdown menus greatly add to ease of use. Prescribing spectacles is very easy as one may choose any of the refractive measurements ( autorefractor, lensometer, etc.) as a starting point. Included is drawing software for external or retinal documentation which is very easy to use. Printed reports and records are very professional looking and organized. The communication tab allows one to easily record data from a phone conversation. I hear my colleague's complain about how their EHRs slow up their days, mine allows me to see more patients. I highly recommend this EHR.

Nachteile:

There is certainly a learning curve to unleash the power of this EHR. This is especially true of the customizable templates known as Encounter Favorites. Once these are established however, your EHR works for you in a smooth and efficient way. Compulink has excellent tutorials to get you through this process.

Compulink fills the need of our practice

Kommentare: The trainers are awesome! The salesman is a blatant liar. Trust nothing his says.

Vorteile:

Compulink allowed us to proceed from paper to electronic records bringing us into the new century. Now that it has been accomplished, we probably should have made the conversion long ago. My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.

Nachteile:

Even more than 6 months later, I still have not learned all there is to the software and have not had the time to customize to use it most efficiently. Seeing patients, running a practice and keeping up to date with charts means that I am working many more hours per week. I am getting faster at charting but I still work late most nights finishing my work. Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth. For example, I asked if my patients could schedule on-line through Compulink. The answer was absolutely. The real answer is that it is part of the plan for some time in the indefinite future. I made decisions based on the information that I received and likely would have gone a different direction, if I had known the truth.

Consistently Great Experience with Compulink

Kommentare: Total practice management with reliability and ease of use

Vorteile:

The functionality, flexibility, and extensive nature of the software is impressive to say the least. It is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!

Nachteile:

Learning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.

Very Happy with Compulink

Kommentare: Overall I would give Compulink an A grade. We have had no issues with getting support on time and I hear from other doctors with different software that this has been a problem. Their updates are seamless, the software is intuitive and easy to learn. We have externs that rotate through our clinic every 3 months and they comment on how easy the software is easy and how they wish their schools used Compulink.

Vorteile:

The ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.

Nachteile:

As with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.

Complete Solution with User Suggested Changes

Kommentare: I want to work without as much stress as possible. The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.

Vorteile:

There is little it doesn't do. From patient registration, insurances, optical and communications, it's all there. There is so much there, that it can get confusing and unless you use it consistently you may spend time to relearn.

Nachteile:

I believe the way the referral and general communications are done could be improved. The faxing system could be better with a verification of success. There are too many templets and yet just simple letters are difficult. I'm only involved in exams and not optical or billing. I wish there was a really stripped down version that would be less expensive.

Advanced, Comprehensive, and Highly-Customizable EHR/Practice Management Platform with Excellent Service and Support

Kommentare: Over the past 15 years I have been responsible for implementing or converting several practices' EMR/practice management systems and I can tell you that, by far, my experience with Compulink ranks them at the top level. Since migrating to Compulink Advantage four years ago, we have seen improvements in clinical capabilities, quality of patient care, and effectiveness in all areas of our practice. What's more, Compulink has been an excellent business partner. They listen to their customers to understand what improvements or changes we need. The software improves in reliability and new features with successive software updates. I have not had that experience with all medical software vendors in the past.

Vorteile:

Feature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice. Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well. World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.

Nachteile:

Software Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system. Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.

Great bang for your buck.

Kommentare: The implementation and training was tailored closely to my needs. I felt I received great personal attention from helpful trainers. Having an implementation coordinator is helpful to keep me on track during the entire process.

Vorteile:

The most important aspect of any EHR when I was shopping was its affordability. Compulink was the lowest priced EHR that I could find with most of the features I needed. They also provided me with a no risk feature where I could get a full refund after 12 months of use if I felt that it didn't suit my needs. Also, no contract was required.

Nachteile:

I found the software to be very complicated to use with a steep learning curve. An extensive time commitment is needed to incorporate into practice. Luckily, due to COVID an "shelter in place" I was able to commit regulars blocks of time towards learning the software and setting it up. Unfortunately, I am not able to incorporate contact lens ordering straight from the EHR. Some vision plans are also not compatible with its ability to bill directly from within the software.

A very good product

Kommentare: My overall experience with Compulink has been great. I chose them when i set up my business because of my experience with them from the practice i was in that was closing. I have been using Compulink for 15+ years and its been a really great system.

Vorteile:

The software is very easy and intuitive to pick up and start using. The interface is clear and simple and allows you to work and get done what you need with no distractions.

Nachteile:

The cost of the support contracts seems high. I don't have much need for support but when i have they are very helpful. I was told i could use the software and then pay for support as needed. We set it up but later got a call saying that it was not true and i would still need to pay monthly.

Compulink EyeCare Advantage Review

Kommentare: We started using the EHR when it was federally mandated and have not looked back since. Overall, we are satisfied with Compulink Software.

Vorteile:

I have used Compulink for over 12 years. I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.

Nachteile:

I feel the price I pay per month for software support is high. My team rarely calls for support so I don't feel like we receive our money's worth every month. Would like a feature to be able to double book on our schedule. Would be nice to have all the bug's worked out of new software updates prior to launching them. It seems like every time we get an update it messes up several things.

Great product

Kommentare: very please with compulink

Vorteile:

The ease of use and customization of this product is very nice and has made documentation very easy for all who use it and for new people learn.

Nachteile:

All of the updates that happen and having to deal with any issues that pop up from the updates

A Day in the Trenches

Kommentare: We were one of their first customers in the late 80's. Several times we have looked at and reviewed other industry software and keep coming back to Compulink as the best for our situation. As with any software company, you wish the programmers would spend a week in our practice watching us use their product to understand the pitfalls and redundancies they have created that annoy on a daily basis.

Vorteile:

Scalable and customizable. We have multiple offices and have the ability to schedule patients from anywhere to anywhere. There is a robust inventory control section that we use a lot. It is designed specifically for our profession that has lots of uniques facets and needs.

Nachteile:

The web registration feature is cumbersome and not patient friendly. We finally had to go to another solution.

Overall Very Strong Product

Kommentare: We can better track sales and production and save time with patient online registration to maximize the patient history. The data in and out of Compulink to our refracting system ELIMINATES transcription errors for spectacle prescriptions.

Vorteile:

The EMR is easy to use and integrates well with our pre-testing equipment and automated refracting data. Even the standard, non-customized EMR templates work very will with creating "data norms" to make charting very efficient. I am very pleased with the very detailed online patient registration and health history. It saves a TON of time and allows us to show a very detailed patient history if a record were ever audited by insurance.

Nachteile:

The minutiae of adding spectacle lens products is complicated.

Compulink Software Review

Kommentare: Software Support is amazing They are top notch and always provide a solution in a timely manner.

Vorteile:

I like that the software is customizable by the end user. I also like that optical inventory and Rx’s are in the same software and included on the patient ledger as most other systems do not have this functionality.

Nachteile:

Updates that are released with errors. It is frustrating to upgrade to a new release and have to learn all the new features and then have to call support several times to report and fix errors. It is even more frustrating when there is no solution to an error and you have to wait for a fix and put up with the errors until the fix comes out. .

Current User

Kommentare: Been able to customize to our practice needs.

Vorteile:

Support and the way reports are able to be produced. Keeps our practice on target.

Nachteile:

The number of clicks to the software in going from application.