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Über RMS Cloud

Flexibles und skalierbares cloudbasiertes System für Immobilienmanagement für Hotels, Resorts, Serviced Apartments, Motels, Campingplätze und mehr.

Erfahre mehr über RMS Cloud

Zeigt 349 Bewertungen

Elizabeth H.
Elizabeth H.
Executive Assistant in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the Best Reservation softwares!

5 vor 7 Monaten

Kommentare: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Vorteile:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Nachteile:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

In Betracht gezogene Alternativen: Campspot

Zuvor genutzte Software: Astra Camp Ground

Gründe für den Wechsel zu RMS Cloud: This was easier to navigate and less expensive.

Antwort von RMS

vor 6 Monaten

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Debbie J.
Director in Neuseeland
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

great features, cumbersome to use, set up is a nightmare

4 vor 8 Monaten

Kommentare: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Vorteile:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Nachteile:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

In Betracht gezogene Alternativen: iBex PMS

Warum RMS Cloud gewählt wurde: Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

Gründe für den Wechsel zu RMS Cloud: We permitted our manager-in-training to make the decision. Never again.

Antwort von RMS

vor 8 Monaten

Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park. For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Hope that helps! Hayley

Karen C.
Manager in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

RMS Customer Service

4 vor 2 Monaten Neu

Kommentare: We have never had a problem getting excellent service from RMS with their help assistance being second to none.
I have used other products and never had the service we receive with RMS.

Vorteile:

I find RMS software simple and very user friendly. It can do anything you need it to do once you set it up right and the set up is simple with fantastic assistance from the team at RMS

Nachteile:

I don't like that the accountancy package isn't an inclusion in the basic system.

Antwort von RMS

vor 2 Wochen

Hi Karen, thank you so much for your review. RMS offers full PMS accounting and has a free generic financial extract which can be run to download an export file compatible with most external finance systems. We also have an optional paid module to interface to partners MYOB, Xero or QuickBooks but many are happy to use the free generic financial export https://helpcentre.rmscloud.com/generic-financial-export-info/generic-financial-export-information

Bruce K.
Manager in Australien
Buchhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

RMS Training or the lack of!

3 letztes Jahr

Kommentare: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Vorteile:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Nachteile:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Antwort von RMS

letztes Jahr

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Elodie T.
Office manager in Australien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

rms

5 vor 2 Monaten

Vorteile:

The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue.

Nachteile:

that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos. double endling the data has you need to see how much you have to charge (especially if you had cc fees manually) If we could see the entire card instead of the last 4 digits it will be so much better.

Antwort von RMS

vor 2 Wochen

Hi Elodie, thank you for your review, we're sorry to hear you've been having a few issues. You can add/vote for user suggestions via our online suggestion box which is actively monitored by RMS Product Development. The highest voted suggestions are reviewed for inclusion in future development cycles: http://feedback.rmscloud.com/

Baris G.
Hotel Manager in Spanien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My favourite channel manager is present in RMS Cloud

5 letztes Jahr

Kommentare: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Vorteile:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Nachteile:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

In Betracht gezogene Alternativen: AxisRooms, STAAH Channel Manager und Cloudbeds

Warum RMS Cloud gewählt wurde: RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.

Zuvor genutzte Software: STAAH Channel Manager

Gründe für den Wechsel zu RMS Cloud: RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.

Antwort von RMS

letztes Jahr

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Mark A.
Owner/GM in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use the software the way you want to.

5 vor 2 Jahren

Vorteile:

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Nachteile:

Like all online / network software, they can be slow as data is being pulled across the country / world.

In Betracht gezogene Alternativen: Premier Campground Management

Warum RMS Cloud gewählt wurde: The old application was very basic, with little to no automation.

Zuvor genutzte Software: Premier Campground Management

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

James V.
Owner in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Be Patient!

4 vor 2 Jahren

Kommentare: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Vorteile:

Functionality, cloud based. The layout is user friendly.

Nachteile:

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

In Betracht gezogene Alternativen: NewBook

Warum RMS Cloud gewählt wurde: We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch!

Zuvor genutzte Software: HiRUM Software Solutions

Jenny S.
manager in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Happy customer

4 vor 8 Monaten

Vorteile:

just its simplicity and visually everything is in the one screen.

Nachteile:

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Antwort von RMS

vor 8 Monaten

Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one! Thank you for raising that issue, I have passed it on to our product development team to make them aware. Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley

Josh R.
Josh R.
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

WE love RMS and wish we had switched sooner!

5 vor 2 Jahren

Kommentare: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vorteile:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Nachteile:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Sunny S.
General Manager in Australien
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Accommodation Management Software!

4 vor 7 Monaten

Kommentare: The dynamic rates feature has assisted us in increasing our nightly rates automatically without having to spend hours updating channel managers etc. The PMS offers some great features for monitoring and analysing our business and trends.

Vorteile:

Easy to set-up, easy to use and easy to train staff to use. And, very feature-rich and does what it states.

Nachteile:

The developers unfortunately roll out new versions while the knowledge base is still showing details on earlier versions, but as it still works similarly, an experienced user can get around this issue until the website writers can update the knowledge base articles

Antwort von RMS

vor 7 Monaten

Hi Sunny, thank you so much for sharing your thoughts and experience with RMS! We're thrilled to hear that made the switch to RMS and that it is helping you run your business more efficiently. We do try and update our help centre articles and YouTube videos around the same time as new versions roll out; we also have release notes that are regularly updated that might be worth a look - https://helpcentre.rmscloud.com/general/view-release-notes Great to hear that you've had a positive experience with our support team - they are available 24/7 and always happy to help, so please reach out if you ever have any questions! -Hayley

Baily H.
General Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

5 vor 3 Jahren

Kommentare: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Vorteile:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Nachteile:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Antwort von RMS - The Hospitality Cloud

vor 3 Jahren

Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

Mel O.
Manager in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Thank you

5 letztes Jahr

Kommentare: I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Vorteile:

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Nachteile:

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

Antwort von RMS

letztes Jahr

Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)

Deanna C.
Owner in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS - best bang for your buck!

5 letztes Jahr

Vorteile:

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

Nachteile:

It does take a bit of time to setup.

Antwort von RMS

letztes Jahr

Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!

Debbie G.
General Manager in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

All-rounder PMS Software with fantastic online channel integration and automation

5 vor 3 Jahren

Kommentare: Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

Vorteile:

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

Nachteile:

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

Gerard I.
Manager in Australien
Gastgewerbe, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Review of RMS Ultra Lite

4 vor 2 Jahren

Kommentare: I have found that RMS is incredibly capable but not so user friendly from my home with the desk top PC. With my laptop it has most often been when we are overseas and then the system has given me major headaches. The solutions are often there but much of the information inside FAQ's, for example, isn't aimed at users who are not using the full version.

Vorteile:

The relatively low cost is its best benefit.

Nachteile:

I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me.

Purvi P.
GM in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Nice Software for the hotel

5 letztes Jahr

Vorteile:

Userfriendly, customer support, more features compatible with RMS

Nachteile:

Revenue management, which they have it only with Duetto which is extremely pricey.

In Betracht gezogene Alternativen: innRoad

Warum RMS Cloud gewählt wurde: We wanted more user friendly product with more features. The RMS was able to deliver it

Zuvor genutzte Software: SkyTouch Hotel OS

Gründe für den Wechsel zu RMS Cloud: RMS had extra features than Innroad.

Antwort von RMS

letztes Jahr

Hi Purvi! Thank you so much for taking the time to leave us a great review. We're delighted to hear that RMS is helping with the running of your hotel and you're finding everything easy to use. We have a range of revenue management tools within the application such as dynamic pricing and restriction management via our native channel manager. In addition, we also have integrations with specialist revenue management platforms such as Duetto, along with iDeaS, Pace Up and Room Price Genie. Hope this helps!

Alan H.
OWNER in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support that really works!!!

5 vor 7 Monaten

Kommentare: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Vorteile:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Nachteile:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Antwort von RMS

vor 7 Monaten

Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley

Lainey B.
owner in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Huge improvement

4 vor 2 Jahren

Kommentare: Easy to train employees on the system. Great audit trail.

Vorteile:

We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

Nachteile:

Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Hi Lainey, Thanks for taking the time to share your experience! It's great to know how RMS has helped you to have a better control over your property. We appreciate your feedback about rates and groups and are always making improvements to make processes as easy as possible for our users. We are happy to help guide you though the most simple methods to use the Report Writer that allows you to custom build reports. Happy to continue to grow with Dolores River Campground

Jan H.
Director in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product with some glitches

4 vor 2 Jahren

Kommentare: RMS gives us the ability to handle our campground and our customers smoothly

Vorteile:

I love the ease of use and the flexibility.

Nachteile:

Software has gone down at our busiest times with little to no communication about what happened. Very hard to get through to customer service techs. Most techs have a hard time understanding the issues.

In Betracht gezogene Alternativen: Campground Master

Gründe für den Wechsel zu RMS Cloud: Ease of use and growing company.

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Hello Jan, We are pleased to hear you and the team at The Great Divide find RMS the easy to use with flexibility to suite your needs. I appreciate how every minute of waiting seems eternal. RMS prides itself on system uptime and currently we are running at over 99% uptime. Please visit the system status page for more information and there you may sign up for system alerts. Please feel free to reach to Customer Support over the phone or through service request as it is our goal to provide accurate solutions in the most timely manner.

Gini V.
Manager in Australien
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Client not connected

5 vor 3 Jahren

Kommentare: Have explained it all above here

Vorteile:

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Nachteile:

RMS doing updates and making changes that creates problems for a small business like ours.

Ruth W.
Office Administration in Australien
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of Support

5 letztes Jahr

Vorteile:

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Nachteile:

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

Antwort von RMS - The Hospitality Cloud

letztes Jahr

Hi Ruth, thanks so much for taking the time to send us your feedback! It's great to hear that you're enjoying the new features and that they are helping you to navigate post-COVID reservations. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. We have written a detailed rate article that we hope will help you with managing rates - you can view it here: https://helpcentre.rmscloud.com/rate-setup/rates-overview Additionally, you can log a service request and a team member will assist you with your requirements. Thank you again for reviewing the software, every bit of feedback, whether positive or negative, helps us to evolve and refine our functionalities to better serve our clients.

Courtney K.
Operation Coordinator in USA
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

RMS is a pretty easy to use software given the amount of features it provides its customers.

4 vor 3 Jahren

Kommentare: At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Vorteile:

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

Nachteile:

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

Antwort von RMS - The Hospitality Cloud

vor 3 Jahren

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

Chip S.
Owner in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS when you need to know how you are doing

5 vor 2 Jahren

Kommentare: Great

Vorteile:

easy to make reservations for 1 person or large groups

Nachteile:

Hard to set rates once a year keep changing how hey do it

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Hello Chip, Thanks for taking some time out to write such good review!. You are correct RMS is quite configurable to satisfy the needs of all size properties, from the smallest park to the largest hotel enterprise. I am please to announce that our next free Webinar will be covering rates. A registration invite will appear on the RMS pop-up once time gets closer to the event in October.

Kris L.
office manager in USA
Erholungseinrichtungen & -dienstleistungen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS 9+ Reservations

4 vor 3 Jahren

Kommentare: My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Vorteile:

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Nachteile:

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Antwort von RMS - The Hospitality Cloud

vor 2 Jahren

Hi Kris, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.