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Über RMS Cloud

Flexibles und skalierbares cloudbasiertes System für Immobilienmanagement für Hotels, Resorts, Serviced Apartments, Motels, Campingplätze und mehr.

Erfahre mehr über RMS Cloud

Vorteile:

Plenty of features for managing property and freedom to customize settings, including the rate tables and periods. Built-in POS for ancillary transactions with integrated accounting.

Nachteile:

The reports are inaccurate - reconciliation shows this. Stupid advertising intrudes at times.

Bewertungen zu RMS Cloud

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,4/10

RMS Cloud hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 416 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (416)

Elizabeth
Elizabeth
Executive Assistant in USA
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the Best Reservation softwares!

5,0 vor 3 Jahren

Kommentare: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Vorteile:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Nachteile:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

In Betracht gezogene Alternativen: Campspot

Zuvor genutzte Software: Astra Camp Ground

Gründe für den Wechsel zu RMS Cloud: This was easier to navigate and less expensive.

Antwort von RMS

vor 3 Jahren

Hi Elizabeth, thank you for sharing this glowing review of RMS! We're thrilled to hear that you're enjoying the software and finding it easy to navigate. With the beta dashboards, if you click the pencil icon in the top left, that will let you change the weather location. Let us know if this isn't working for you and the team will investigate. -Hayley

Baris
Hotel Manager in Spanien
Gastgewerbe, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My favourite channel manager is present in RMS Cloud

5,0 vor 3 Jahren

Kommentare: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Vorteile:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Nachteile:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

In Betracht gezogene Alternativen: Cloudbeds, AxisRooms und STAAH Channel Manager

Warum RMS Cloud gewählt wurde: RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.

Zuvor genutzte Software: STAAH Channel Manager

Gründe für den Wechsel zu RMS Cloud: RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.

Antwort von RMS

vor 3 Jahren

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Grant
General Manager in Kanada
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Unreliable system prone to crashing

1,0 vor 2 Monaten

Kommentare: Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable

Vorteile:

online booking functionality worked okay.

Nachteile:

system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction

Coral
Owner/Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love RMS product and staff

5,0 vor 4 Monaten

Vorteile:

Functionality and ease of use. The automated help topics with visual guides are eptensive and answer most queries but when they dont the service requests or staff at the other end of the phone are so helpful and knowledgeable that I havent had an issue I couldn't resolve (and I had many questions believe me!).

Nachteile:

Setting new rates confuses me. I don't know whether I need to be in Rate Structure and type, Category, Rate period or Amount (4 seperate areas seems clunky and I don't think I would get as confused if this was an integrated, automatically stepped out process on a simngle page for absolute dummies like me). The address search identified=s international adfresses often before local ones. Not sure if possible but it would be great if the country of operation was prioritised first.

Mark
Owner/GM in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Use the software the way you want to.

5,0 vor 4 Jahren

Vorteile:

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Nachteile:

Like all online / network software, they can be slow as data is being pulled across the country / world.

Antwort von RMS

vor 4 Jahren

Thanks Mark for your positive feedback! We're thrilled RMS' customization is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

Mel
Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Thank you

5,0 vor 3 Jahren

Kommentare: I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems

Vorteile:

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

Nachteile:

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

Antwort von RMS

vor 3 Jahren

Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)

Deanna
Owner in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS - best bang for your buck!

5,0 vor 3 Jahren

Vorteile:

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

Nachteile:

It does take a bit of time to setup.

Antwort von RMS

vor 3 Jahren

Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!

Purvi
GM in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Nice Software for the hotel

5,0 vor 4 Jahren

Vorteile:

Userfriendly, customer support, more features compatible with RMS

Nachteile:

Revenue management, which they have it only with Duetto which is extremely pricey.

In Betracht gezogene Alternativen: innRoad

Warum RMS Cloud gewählt wurde: We wanted more user friendly product with more features. The RMS was able to deliver it

Zuvor genutzte Software: SkyTouch Hotel OS

Gründe für den Wechsel zu RMS Cloud: RMS had extra features than Innroad.

Antwort von RMS

vor 3 Jahren

Hi Purvi! Thank you so much for taking the time to leave us a great review. We're delighted to hear that RMS is helping with the running of your hotel and you're finding everything easy to use. We have a range of revenue management tools within the application such as dynamic pricing and restriction management via our native channel manager. In addition, we also have integrations with specialist revenue management platforms such as Duetto, along with iDeaS, Pace Up and Room Price Genie. Hope this helps!

Josh
Josh
Operations Manager in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

WE love RMS and wish we had switched sooner!

5,0 vor 4 Jahren

Kommentare: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vorteile:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Nachteile:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Antwort von RMS

vor 4 Jahren

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Lokith
Lokith
Managing Director in Vereinigte Arabische Emirate
Verifizierter Nutzer auf LinkedIn
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: GetApp

False Promises & Scammers

1,0 letzten Monat Neu

Kommentare: This software is definitely not for holiday homes and even hotels, as it's full of errors and they only have 5-6 people in there company who are not available most of the times, it's not worth wasting money on there training and software they make you pay 3 months advance as they know there product is faulty and they don't want you to runaway before that, good at planning strategy of how to scam people! BEAWARE!

Vorteile:

The confidence how they lie about there product, and try to show the value of it however once you pay for the training they will vanish it took me whole 2 months just to set up the software.

Nachteile:

after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.

Baily
General Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

5,0 vor 5 Jahren

Kommentare: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Vorteile:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Nachteile:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Antwort von RMS

vor 5 Jahren

Thanks for your positive feedback, Baily! We are thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

ALAN
OWNER in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support that really works!!!

5,0 vor 3 Jahren

Kommentare: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Vorteile:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Nachteile:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Antwort von RMS

vor 3 Jahren

Hi Alan, thank you so much for sharing this wonderful review! We're so pleased that RMS is boosting your guest interaction capabilities! It's a function that we believe is critical to creating positive guest experiences and turning first-timers into regular returners. Great to see that you're making full use of the features in RMS, including the IBE and triggered correspondence - do let us know if you want more information about any other features that you think you might like to implement and our friendly support team will be happy to help. Thanks again, -Hayley

Ron
Owner in Cabo Verde
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Faulty product with crappy support

3,0 vor 5 Jahren

Kommentare: I have started the selection process for another product because I want proper support.

Vorteile:

It works, as far as direct bookings and Booking.com bookings are concerned. It synchronises well with Booking.com. we have had no over bookings.

Nachteile:

RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars. RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country). Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Antwort von RMS

vor 5 Jahren

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you. The information provided has been escalated with the entire global support team, especially the UK team. Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team. We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances. Best regards, Peter Ferris Director of Global Sales & Marketing

Tina
Park Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Accommodation Software

4,0 vor 2 Jahren

Kommentare: For the most part totally satisfied.

Vorteile:

Most functions work seamlessly and are the same where ever I have used the program. I have been using this program since 2004 in various places and it is relatively easy to keep up with the changes/upgrades as they are implemented

Nachteile:

Sometimes slow reaction times and dropouts, but nothing is perfect. It would be good if there weren't changes all the time, if its working don't change it doesn't fit all businesses

Antwort von RMS

vor 2 Jahren

Hi Tina, thank you so much for your review. We update our software often in order to bring you cutting edge technology. We have tried to make this as easy as possible by developing an interactive help centre with step-by-step visual guides (simply start typing your query or the feature you want to learn more about and the help centre with start pulling related articles: https://helpcentre.rmscloud.com/). We also have our YouTube video library that has over 150 tutorials and plenty more in the pipeline: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Our support team are available 24/7 and are always happy to help, so please reach out if you have any questions and they will be able to help/direct you to the correct help centre article or video tutorial.

Kris
office manager in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS 9+ Reservations

4,0 vor 5 Jahren

Kommentare: My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Vorteile:

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Nachteile:

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Antwort von RMS

vor 5 Jahren

Hi Kris, thanks for your positive feedback! We're thrilled RMS is helping your park reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your park easier.

Kris
offuce manager in USA
Erholungseinrichtungen & -dienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS 9+

4,0 vor 6 Jahren

Kommentare: My overall experience has been very good. There was extensive training and support when the program was first set up. RMS is one of the easier reservation program that I have worked with.

Vorteile:

I like that the program is customizable to our campground even though this is a hotel system. The programmers have made it easier to change rates for the units. Tech support has been very good in resolving service requests.

Nachteile:

The pencil-in tool still needs some work. I'm not able to write any comments on pencil-ins. I never use the convert pencil-in to booking because it doesn't do it correctly. There is a domino effect that is not good with the remaining units on hold that get converted. Also the group bookings are difficult to navigate especially for new employees.

Antwort von RMS

vor 5 Jahren

Hi Kris, thanks for your positive feedback! We are thrilled RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier. We appreciate your suggestions and will definitely share with our development team to see if adding comments on pencil-in reservations can be completed.

Cyndi
Business Owner in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Simple tasks are easy

5,0 vor 2 Jahren

Kommentare: Great to use day to day for reservations.

Vorteile:

Day to day is easy to use to enter in reservations details and use for simple tasks

Nachteile:

Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

Robert
Hotel Manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing

5,0 vor 5 Jahren

Kommentare: Link accounts together and setting up rewards programs was simple and easy. Guest are loving the stay 5 nights get a free night promotion.

Vorteile:

Software is easy to use. Links accounts together and just an ease of fluidity around everything we need.

Nachteile:

Software sometimes does not recognize guest as input so we have to go and search that particular person.

Antwort von RMS

vor 5 Jahren

Hi Robert, thanks for your positive feedback! We're so happy RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your hotel easier. We're thrilled the rewards program is doing great at your property!

Carole
Marketing Officer in Australien
Freizeit, Reisen & Tourismus, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS experience

4,0 vor 4 Jahren

Kommentare: Very good.

Vorteile:

RMS is user-friendly, and easy to navigate. There are little quirks in it but once identified are easily managed and applied.

Nachteile:

Not being able to omit certain guests from scheduled emails & EDM content options are very limited. (Could be linked to a simple graphics program like Canva??)

Antwort von RMS

vor 4 Jahren

Hi Carole, thank you so much for leaving a positive review, we're pleased to hear that the software is a hit with your cabin and tourist park. We are looking at making enhancements to our EDM module which will include image editing capabilities and other exciting features that will help with creating professional and eye-catching campaigns. You can also segment guests using our report writer, an advanced tool that allows you to segment guest data on a range of criteria, including length of stay, time of stay, with/without children, birthday, number of visits, company, etc. Hopefully this will help you to omit certain guests from emails. More information can be found in our help centre articles.

elodie
Office manager in Australien
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

rms

5,0 vor 2 Jahren

Vorteile:

The integration with Swiftpos is ok some issue every now and then, especially when you update RMS and the other software provider is not aware, it makes it difficult then i have to chase both providers to fix the issue.

Nachteile:

that you have to go back to the reservation to see the entire credit card details to charge your customer when you pay with eftpos. double endling the data has you need to see how much you have to charge (especially if you had cc fees manually) If we could see the entire card instead of the last 4 digits it will be so much better.

Antwort von RMS

vor 2 Jahren

Hi Elodie, thank you for your review, we're sorry to hear you've been having a few issues. You can add/vote for user suggestions via our online suggestion box which is actively monitored by RMS Product Development. The highest voted suggestions are reviewed for inclusion in future development cycles: http://feedback.rmscloud.com/

Lyn
CEO in
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

It is time RMS looked at itself and customer service

3,0 vor 7 Jahren

Kommentare: It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements
The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency
Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes.
I will give 2 examples of this.
1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us.
He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency.
2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .

Vorteile:

RMS 8 was a very good program in its day RMS 9 is more difficult to manage. RMS 9+ is still having glitches and is even harder to manage .

Nachteile:

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

Leanne
Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Makes Life Easier

5,0 vor 4 Jahren

Kommentare: RMS just makes life easier, the product, the service and the support...one neat package.

Vorteile:

The user friendly simplicity and the multiple business functionalities

Nachteile:

Nothing to dislike, when starting and implementing setup, everything can seem some what overwhelming however the support people take the stress from this ordeal..they walk with you..holding your hand as they train you while doing initial setting up. As you become confident in using this software you will be thankful you made the decision to go with RMS

Antwort von RMS

vor 4 Jahren

Hi Leanne, thank you so much for leaving such a glowing review! We're thrilled that the software is making life easier for you and your business and we're excited to have you on board. We'll be sure to pass on your compliments to our support team. Please continue to reach out to them if you have any questions!

Carla
Owner in USA
Erholungseinrichtungen & -dienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Potential but not flawless

4,0 vor 4 Jahren

Kommentare: Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

Vorteile:

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

Nachteile:

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

Antwort von RMS

vor 4 Jahren

Hello Carla,Thank you for your honest feedback and we appreciate you taking the time to share. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. RMS continues to endeavor to provide cutting edge technology and offering a vast array of interfaces and integrations to help properties maximize potential. We were happy to work together with you to get one of the newest accounting interfaces perfected. Thank you for being the best part of RMS and look forward to growing your business together!

Martine
Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS Hospitality Cloud_Review

4,0 vor 5 Jahren

Kommentare: Overall it has been one of the easiest program to use.

Vorteile:

Easy to in and out of accounts. The Customer service is great.

Nachteile:

Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button. Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank. There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds.

Aaron
Senior Reservation Agent in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

RMS Is an Excellent choice in Hospitality & Property Management

5,0 vor 5 Jahren

Vorteile:

Flexibility and feature set that suits our property's needs. We have researched other products but no one else offers the same functionality as RMS, and many standard RMS features are at an additional cost with other software providers.

Nachteile:

Occasionally customer service is unable to answer a question or assist us to our complete satisfaction, but that is very rare. Sometimes software updates will modify features or cause small bugs that we have to wait on further updates to fix, again, this is fairly uncommon.

Antwort von RMS

vor 5 Jahren

Hi Aaron, thank you for your positive feedback! We're so happy to hear that RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.