RMS Cloud Erfahrungen

WE love RMS and wish we had switched sooner!

Kommentare: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vorteile:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Nachteile:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Survey

Kommentare: Still learning setup and operation - this business is new to RMS and challenging to me and RMS. The database and training setup occurred during the busiest time of our Show. Many issues have been resolved over the past couple of months. More to come. All RMS local and international staff have been very supportive and understanding of my needs.

Vorteile:

Still learning the program, not fully operational at this time.

Nachteile:

Still learning - not operating the system long enough to provide an honest evaluation.

The worst system and experience. Never ever RMS

Kommentare: I have been introduce with RMS connection on December 2022 name of sales [sensitive content hidden]. After introducing of the demo was promised -system have a great use on the computer and mobile version is responding perfectly(which was the most important to me) - set up takes few days and will be all,set up to the desired result - training team is professional - support is professional and responding 24 hours -system is fast -integration of the system and Quickbooks is free EctWhile I sign the contract and paid for the training fee 1700 dirham I quick start completing all papers I was asked for. However once training started, after 2 session the team stopped as many options was not set properly. I have kept waiting for months and no one getting back to me. I have re call and recall and finally I had response that the training will restart on June 2 , 2023 (6 month after the sign of the contract) Thought ok and had fixed a meeting with new training team this time name [sensitive content hidden]. From the first day of training the things has stopped working again. Many errors coming, many things are not set, cleaning fees, financial parts. Anyway keep going till [sensitive content hidden] fixed some and again very pation 3 to 4 days to be done. Fail to connect any of OTA. They will never respond again

Vorteile:

Nothing. Was totally a disappointing from the start, the system the team, the help is zero. Unprofessional

Nachteile:

Nothing to like, the promises are fake, they will take the money from you and sent you to very unprofessional people. Fail to connect and over booking a lot. Picked wrong prices.

Gets the job done

Kommentare: Overall fairly easy to get your head around for the basics. Good over view of availability.

Vorteile:

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

Nachteile:

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually. Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it. Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

great features, cumbersome to use, set up is a nightmare

Kommentare: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Vorteile:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Nachteile:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

Exceptional Service on a Sunday Morning

Kommentare: Tourism Creatures manage approx 20 properties on rms and the customer service has always been outstanding.

Vorteile:

Sunday morning user profile issues. Submitted service request and received a lovely phone call from [sensitive content hidden] who solved my Access Profile Issue so I could continue with my scheduled project with no delays.

Nachteile:

Bulk deposit and cancellation rule entry

Usefullness

Kommentare: Quite good

Vorteile:

Overall great product to use in basic form .

Nachteile:

Difficult at times to remember?work out where certain operations/detail is to make changes.

Appreciation for RMS platform

Kommentare: Been using RMS for over 2 years now across 2 companies And i love every thing about it Special thanks to [sensitive content hidden]
He helped set it up in the new company from scratch

Vorteile:

Ease of connection to OtA and rate fixing across platforms

Nachteile:

Mobile version can be worked on it is a little hard to use now

So many features

Kommentare: Overall I enjoy the system because of the extra features. How much you can edit the sales and product listings.

Vorteile:

I really enjoy how many features the system holds. It takes a while to learn but the system really has options for every application. Ease of use is not always simple but customer support is very helpful

Nachteile:

It is tricky to know exactly where to go to streamline working through an issue. Most errors are solvable and explainable it’s just learning where to look.

Valuable and easy manipulate

Vorteile:

Clean interface and easy manipulate . Good Comprehensive function

Nachteile:

Improve Email and message from OTA connectivity so that user use all in one.

Once you understand the program, easy to use

Kommentare: The most frustrating thing about RMS is the inability to speak to an individual when you encounter a problem. You write a message and often never hear anything back, despite multiple attempts.

Vorteile:

The interface with Owner Accounting is extremely useful for us. We can use the pre-set reports to account for the rentals on a monthly basis.

Nachteile:

There are some complicated intricacies in setting up the software. If you do not categorize things properly then the reports issued are not correct.

Always satisfied

Vorteile:

The program does all that I would want it to, and in particular the personal over-the-phone customer service is excellent

Nachteile:

Sometimes I am not clever enough to easily use all the program's features

Data Storage

Kommentare: I am hoping they will work with us on this

Vorteile:

We are a small company and they can do owner accounting

Nachteile:

Recently we were told they would only store 48 months worth of data and we need to keep all of our records

over view

Kommentare: exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

Vorteile:

All the different features it has to offer

Nachteile:

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

review

Kommentare: Reservation system okay, but the accounting side is basic if not obstructive

Vorteile:

many people in the industry are familiar with RMS making training new staff easier

Nachteile:

too many constant changes for no apparent reason

RMS Review

Kommentare: At times when you have problems its hard to get them fixed

Vorteile:

Easy to train others to use it. Very easy to use.

Nachteile:

Sometimes the training part where you ask questions is hard to find what you are looking for.

RMS Training or the lack of!

Kommentare: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Vorteile:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Nachteile:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Support that really works!!!

Kommentare: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Vorteile:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Nachteile:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Simple tasks are easy

Kommentare: Great to use day to day for reservations.

Vorteile:

Day to day is easy to use to enter in reservations details and use for simple tasks

Nachteile:

Some things are complicated and you have to search through lots of screens to get where you want to be. Have found setting rates is a bit complicated I am not a computer super power so I need simple. Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

Client not connected

Kommentare: Have explained it all above here

Vorteile:

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

Nachteile:

RMS doing updates and making changes that creates problems for a small business like ours.

RMS 9+ Reservations

Kommentare: My overall experience has been very positive. The online booking system is a time saver and I don't have to deal with a third party booking agent.

Vorteile:

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

Nachteile:

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

Governors RV Park & Campground

Kommentare: RMS has been a system I have been able to navigate with little help. When there are problems majority of the time support has been helpful and have been able to resolve the issue.

Vorteile:

In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out. RMS to me seems very self explanatory. It is not very difficult to understand the system.

Nachteile:

The refund process. I feel like it should be a simple setting that can be done by a manger, etc. and not have to go through so many obstacle courses.

User friendly

Vorteile:

Easy to make bookings and checking availabilities.

Nachteile:

The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available.

Great service

Kommentare: Record keeping, financial recording, managing the cabins and cleaning rosters, RMS covers everything.

Vorteile:

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

Nachteile:

At times it can be slow but given the size of our database this is normal.

RMS Service

Kommentare: Generally the experience is good. Updates need to be relearned and as long as the help tutorials are updated as well, I can maneuver the site.

Vorteile:

What I like the most about this software is the Charts or reservation search option to find a guest reservation.

Nachteile:

What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history.