RMS Cloud Erfahrungen

One of the Best Reservation softwares!

Kommentare: This has been easy to use and easy to navigate. The support team is literally a click away and has helped get everything set up and switched over from our old system.

Vorteile:

I love how easy it is to navigate and that there are several different ways to make a reservation, as well as look up a reservation.

Nachteile:

When you sign up for the beta version of the dashboard, it does not allow you to change the location. It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.

In Betracht gezogene Alternativen: Campspot

Zuvor genutzte Software: Astra Camp Ground

Gründe für den Wechsel zu RMS Cloud: This was easier to navigate and less expensive.

Excellent product with even better Customer Support.

Kommentare: As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!

Vorteile:

Ease of use, easy to train new staff on. Setup or rates and channel management are much easier vs other systems used previously.

Nachteile:

Hard to say as I really enjoyed working with the product, all the way back from a server-based version in 2007

RMS Training or the lack of!

Kommentare: New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Vorteile:

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Nachteile:

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

great features, cumbersome to use, set up is a nightmare

Kommentare: As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.

Vorteile:

The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.

Nachteile:

It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.

In Betracht gezogene Alternativen: Seekom

Warum RMS Cloud gewählt wurde: Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.

Gründe für den Wechsel zu RMS Cloud: We permitted our manager-in-training to make the decision. Never again.

My favourite channel manager is present in RMS Cloud

Kommentare: RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Vorteile:

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Nachteile:

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

In Betracht gezogene Alternativen: Cloudbeds, AxisRooms und STAAH Channel Manager

Warum RMS Cloud gewählt wurde: RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.

Zuvor genutzte Software: STAAH Channel Manager

Gründe für den Wechsel zu RMS Cloud: RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.

Use the software the way you want to.

Vorteile:

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Nachteile:

Like all online / network software, they can be slow as data is being pulled across the country / world.

Be Patient!

Kommentare: The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Vorteile:

Functionality, cloud based. The layout is user friendly.

Nachteile:

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

In Betracht gezogene Alternativen: Newbook

Warum RMS Cloud gewählt wurde: We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch!

Zuvor genutzte Software: HiRUM Software Solutions

Happy customer

Vorteile:

just its simplicity and visually everything is in the one screen.

Nachteile:

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Huge improvement

Kommentare: Easy to train employees on the system. Great audit trail.

Vorteile:

We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

Nachteile:

Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

WE love RMS and wish we had switched sooner!

Kommentare: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vorteile:

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Nachteile:

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

RMS Hospitality Cloud is a great tool once you get it set-up to fit your needs

Kommentare: Ultimately RMS is helping our business in so many ways. This system will allow our employees to spend more time catering to our guests and visitors and less time with administrative tasks like producing reports, tracking transactions, and counting open reservation areas.

Vorteile:

We like this software the most because of how scale-able it is! We are a pretty small business that use to deal with all reservations by pen and paper. Our business is growing and with that it became difficult to continue on with our "old" systems. RMS offered the perfect solution to start out with all the basics that a cloud based system could offer, and then as we got comfortable we are able to scale up to other features. The customer service is also a great feature! Everyone we have contacted has been very timely, polite, and seem to actually want to talk to you! Support is extremely helpful, plus the youtube channel is a great way to try and find a solution to your problems on your own.

Nachteile:

Fortunately for our business, we anticipated a lengthy set-up time so we allowed a full year of having the software and fine tuning our data to make the transition as smooth as possible. With the initial purchase of the software we received one-on-one training (our rep was AMAZING!) and at the end of training we felt we had a pretty good grasp of the software. Once we started actually using it and testing out different situations that can arise in our reservations and visitors, we soon realized that RMS is packed full of great features but it can be difficult to sort through everything there to find what you need. We have had the software to just over a year and we are trying to finalize the last few details in how to process our reservations on a daily routine. Granted we have not had a team working on the system all day every day (we only have around 14 employees so the busy season we were only doing data entry) but it has been quite a road to "go live" with RMS.

Support that really works!!!

Kommentare: For Heartland RV Park & Cabins, RMS Cloud allows us to be on the leading edge for how we interact with our guests. Whether our guests make their reservations in person or through the IBE, it allows us to make the experience simple and understandable. The triggered correspondences allow us to customize our interactions to add helpful information to our guest from first contact, and then asking them after departure to rate Heartland RV Park & Cabins on all the major search engines.

Vorteile:

Ease of use for front desk employees, the backend for management that allows us to customize messaging for guests from reservation through departure.

Nachteile:

Heartland RV Park & Cabins appreciates the ongoing effort by RMS to improve the function of it's software, however, for less tech savvy parks, the changes that come with new releases could create confusion with front line staff if the park fails to continually work with staff on changes.

Review of Support

Vorteile:

I like the new features for the Registration Card & the COVID-19 Tracing. It's also made it easier uploading guest details, photo id etc. Less paper trail.

Nachteile:

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers. Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

We have been sold on other systems, made the change and always end up back!

Kommentare: We have actually moved to 2 other well known systems and moved back because we have found none of them stand up to RMS.

Vorteile:

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Nachteile:

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

RMS Hospitality Cloud Review

Vorteile:

We liked all the reports you had to offer

Nachteile:

Not user friendly. It is not as forgiving software if there are mistakes.

Manual

Kommentare: I'm still in the early stages of RMS so I can't give a overall assessment of the system.

Vorteile:

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

Nachteile:

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

RMS Cloud Review

Vorteile:

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

Nachteile:

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

In Betracht gezogene Alternativen: Cloudbeds

Warum RMS Cloud gewählt wurde: The previous system had higher flexibility on the functions it offered, but lacked in support and both base fees and additional modules were costly.

Manager

Kommentare: RMS cloud is accessible from different devises, I can access from home or when I am away from work.
This makes it an invaluable tool for our motel.

Vorteile:

I find this software very easy to use and to train new employees

Nachteile:

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

RMS the PMS

Vorteile:

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

Nachteile:

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

over view

Kommentare: exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

Vorteile:

All the different features it has to offer

Nachteile:

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

In Betracht gezogene Alternativen: Campspot

Gründe für den Wechsel zu RMS Cloud: More features that best fit our needs

great product

Kommentare: fantastic

Vorteile:

service is the best part of this software

Nachteile:

function, being using it for 6 years, still learning

Good job RMS

Kommentare: very good.

Vorteile:

This is easy to use. Great help from help desk from people who I can understand.

Nachteile:

Our venue is not big enough for me to use all the features on a daily basis. I wish I was more proficient at what it offers.

Software approved

Kommentare: My experience is continuing, I work with it every day and find it user friendly.

Vorteile:

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

Nachteile:

The only least like comment I have to share is at time the system software runs slow.

RMS Software is an Essential Management Tool for the Accommodation & Tourism Industry

Kommentare: RMS offers a very high standard of easy to use software and most importantly an excellent support team that are always by your side. The best part of operating in the hospitality cloud is having piece of mind knowing that all data is safe & secure with RMS, & no software back ups are required RMS takes care of it all freeing up value time for Management to get on with running their operation in the busy accommodation & tourism industry. Thank you to all of the RMS Team, proud to partner with a Great Australian product from the Land Down Under.

Vorteile:

RMS Software is excellent for the accommodation industry the extremely large data base is a must for repeat Guests to offer a more personal experience & is also a great security tool for keeping track of problem Guests.

Nachteile:

Group bookings can be tricky however RMS has a great support team.

half and half

Kommentare: My overall experience with RMS is very well, they help more than the problems we come up with. Whenever there is a problem they are quick in helping to figure out what it was.

Vorteile:

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

Nachteile:

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.