iLert Erfahrungen

Zuverlässiges System für Alarmierung und Rufbereitschaft

Vorteile:

iLert deckt alle unsere Anforderungen an Rufbereitschaftsplanung und Alarmierung ab. Die Statusseiten sind eine gute und sinnvolle Ergänzung, ebenso die iOS App. Insgesamt, mit kleinen Ausnahmen, läßt sich das System einfach konfigurieren und bedienen. Alarmquellen lassen sich sehr leicht einbinden.

Nachteile:

Die Konfiguration der Teams und Eskalationsketten könnte etwas intuitiver sein. Die Dokumentation könnte detailierter beschrieben sein.

Relativ zuverlässige Alamierung

Kommentare: Wir haben das Produkt noch nicht lange in Benutzung.
Bisher aber gut.

Vorteile:

Sehr schnelle Benachrichtigung Benachrichtigung über viele verschiedene Wege (sms Whatsapp etc...)

Nachteile:

Es werden nicht alle Alarme sauber übertragen. es fehlt immer mal eine Meldung egal welche Übermittlungs Art

Gutes Produkt, schnell integriert

Vorteile:

Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig.

Nachteile:

Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden.

Perfect monitoring for our business

Kommentare: Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers.

Vorteile:

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Nachteile:

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

A solid product for on-call duty

Kommentare: Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

Vorteile:

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Nachteile:

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

In Betracht gezogene Alternativen: OpsGenie und Splunk On-Call

Warum iLert gewählt wurde: VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.

Zuvor genutzte Software: Splunk On-Call

Gründe für den Wechsel zu iLert: Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.

Most important features of ilert are end of life

Vorteile:

Online monitoring &Realtime notifications of

Nachteile:

When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes

iLert - Powerful tool to level up your support easily

Vorteile:

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Nachteile:

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

In Betracht gezogene Alternativen: OpsGenie und PagerDuty

Warum iLert gewählt wurde: The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.

Zuvor genutzte Software: OpsGenie und Twilio

Chosen as a new paging system for On Call Teams

Kommentare: Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.

Vorteile:

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Nachteile:

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Quick customer response, easy to use and competitive pricing

Vorteile:

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

Nachteile:

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

In Betracht gezogene Alternativen: OpsGenie, PagerDuty und DERDACK Enterprise Alert

Gründe für den Wechsel zu iLert: Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top.

iLert review for on-call alerting solution

Kommentare: Really satisfied

Vorteile:

The terraform provider letting us code our on-call infrasture service

Nachteile:

The UI for the calendar / on-shift schedules

In Betracht gezogene Alternativen: PagerDuty

Gründe für den Wechsel zu iLert: The terraform provider / the uptime monitoring feature / the pricing

ilert in our MSP

Vorteile:

Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.

Nachteile:

At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier.

In Betracht gezogene Alternativen: OpsGenie

Gründe für den Wechsel zu iLert: Better functionality, good support and Birol was key.

iLert Supports continuity of business critical data deliveries

Kommentare: Good product. Easy to use and of added value when there are strict SLA's

Vorteile:

Nice tool to support continuity of business critical data deliveries and avoid SLA breaches

Nachteile:

Difficult to say as I am using a small part of the functionality

Uptime monitoring and advanced alerting

Kommentare: We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.

Vorteile:

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Nachteile:

Would love to have a reminder when an on-call shift starts.

Fire and reliable

Kommentare: We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world

Vorteile:

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nachteile:

Nothing to add here, I love such a product!

Overall, a good product

Kommentare: The timely notification of PRTG events sent to my mobile devices is a great benefit.

Vorteile:

iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.

Nachteile:

So far, no negative aspects or missing features have been identified that need to be addressed.

Reliable incident-management and alerting

Vorteile:

iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

iLert is without alternative in on-time notifications

Kommentare: From installation until today iLert worked without any problems. Particularly the coecistence with Nagios XI works flawlessly

Vorteile:

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Nachteile:

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

Excellent product with great support

Vorteile:

iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works.

Nachteile:

We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one.

Good, flexible solution with a wide range of Integration s

Kommentare: I get what i need, fast

Vorteile:

Flexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Nachteile:

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Easy automation to set up an on-call schedule

Vorteile:

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

excellent Alerting system

Kommentare: First I user iLert in Telekommunikation branch of the Company , now I working in the IT department and we are using the System for alerting if parts of the Infrastruktur fails

Vorteile:

Easy to use iPhone APP, and very good web Service application

Nachteile:

to be honest there is nothing to complain about

Admin Review

Kommentare: Great experience overall.

Vorteile:

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Nachteile:

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

easy to use alert handel

Kommentare: We are using iLert as an alert handler for our call on duty and its perfect.

Vorteile:

So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)

Nachteile:

Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.

Ensure easy accessibility

Kommentare: With ilert we ensure our availability for customers outside of business hours. In addition, this ensures a smooth, transparent on-call service with maximum flexibility for our employees

Vorteile:

Ready for use after a few administrative tasks

Nachteile:

Scheduling the app on the mobile phone does not always update immediately

Feature options help a lot

Kommentare: Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed.

Vorteile:

Notifications coming from AWS as well as our internal monitoring systems

Nachteile:

We could not find a connection option to HubSpot.