iLert Erfahrungen

Uptime monitoring and advanced alerting

Kommentare: We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.

Vorteile:

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Nachteile:

Would love to have a reminder when an on-call shift starts.

A solid product for on-call duty

Kommentare: Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

Vorteile:

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Nachteile:

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Reliable incident-management and alerting

Vorteile:

iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

Need to be in control even when you should be enjoying life? Buy iLert!

Kommentare: Very good!

Vorteile:

We could get rid of our own SMS alerting implementation which required more maintenance.

Nachteile:

It wakes me at night in case of "emergencies", but working as intended ;-).

Quick customer response, easy to use and competitive pricing

Vorteile:

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

Nachteile:

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

Fire and reliable

Kommentare: We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world

Vorteile:

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nachteile:

Nothing to add here, I love such a product!

Easy automation to set up an on-call schedule

Vorteile:

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

Good, flexible solution with a wide range of Integration s

Kommentare: I get what i need, fast

Vorteile:

Flexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Nachteile:

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

iLert - All what we were looking for

Vorteile:

We wanted an easily configurable alerting system that can interface with our various systems to send us critical alerts via a telephone call and/or sms . ilert filled in this gap perfectly as it had all the desired options especially setting up a schedule for our on call roster .

Nachteile:

I really cant pin point something we didnt like as it has all the desired features we were looking for.

Ilert solves on-call duty management

Kommentare: Being on call duty is a no-brainer now. As long as my phone is on, I'll get alerted. User experience is very convenient

Vorteile:

I like that, once your on-call schedule is set up, it takes no effort at all to organize everything

Nachteile:

The timeline.js implementation for managing on call duty needs work I don't like that you have to manually save your changes by clicking the save button, very 2010 I don't like that you have to click save twice when there are gabs in the schedule

Notifications when you need them, how you want them

Kommentare: Excellent.

Vorteile:

An excellent support experience. It was fast and personal. The product is simple: does what it is ment to do, namely notify us when we need to be notified.

Nachteile:

Setting up the schedule and making changes to the schedule is not intuitive.