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seit 15 Jahren bei der Softwareauswahl

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Über iLert

ilert ist eine Plattform für IT-Alarmierung und Rufbereitschaften und hilft DevOps-Teams, ihre Uptime zu erhöhen.

Erfahre mehr über iLert

Vorteile:

An excellent support experience. It was fast and personal.

Nachteile:

There's very little about this software we don't like. It basically has all the functionalities we need.

Bewertungen zu iLert

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,5/10

iLert hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 51 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (51)

Christian
IT Service Manager in Deutschland
Logistik & Lieferkette, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Zuverlässiges System für Alarmierung und Rufbereitschaft

5,0 letztes Jahr

Vorteile:

iLert deckt alle unsere Anforderungen an Rufbereitschaftsplanung und Alarmierung ab. Die Statusseiten sind eine gute und sinnvolle Ergänzung, ebenso die iOS App. Insgesamt, mit kleinen Ausnahmen, läßt sich das System einfach konfigurieren und bedienen. Alarmquellen lassen sich sehr leicht einbinden.

Nachteile:

Die Konfiguration der Teams und Eskalationsketten könnte etwas intuitiver sein. Die Dokumentation könnte detailierter beschrieben sein.

Antwort von iLert

letztes Jahr

Thanks for your review, Christian. Nice to read that you like iLert :-)

Ralf
Leiter Logistik-Informationssysteme in Deutschland
Logistik & Lieferkette, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Gutes Produkt, schnell integriert

5,0 vor 8 Monaten

Vorteile:

Wir haben uns für Ilert entschieden, da die Integration in bestehende Alarmierungen über den Versand von Mails sehr einfach ist. Die Multi-Chanel Alarmierung über Anruf, Mail oder WhatsApp hat uns überzeugt. Der erste Prozess war nach 10 Minuten eingerichtet und funktionsfähig.

Nachteile:

Wie immer sind für ein mittelständisches Unternehmen wie uns die Zahlungsmethoden (nicht auf Rechnung) und die Datenschutzbestimmungen die größte Hürde. Funktional keine Beschwerden.

Jeremy
Jeremy
Director in UK
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Perfect monitoring for our business

5,0 letztes Jahr

Kommentare: Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers.

Vorteile:

A lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue

Nachteile:

Everything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.

Antwort von iLert

letztes Jahr

Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that.

Abdullah
DevOps Engineer in Deutschland
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A solid product for on-call duty

5,0 vor 3 Jahren

Kommentare: Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

Vorteile:

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Nachteile:

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

In Betracht gezogene Alternativen: OpsGenie und Splunk On-Call

Warum iLert gewählt wurde: VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.

Zuvor genutzte Software: Splunk On-Call

Gründe für den Wechsel zu iLert: Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.

Antwort von iLert

vor 3 Jahren

Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol

Jeroen
Webstrategist in Niederlande
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Most important features of ilert are end of life

3,0 vor 7 Monaten

Vorteile:

Online monitoring &Realtime notifications of

Nachteile:

When we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

iLert - Powerful tool to level up your support easily

5,0 vor 8 Monaten

Vorteile:

Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.

Nachteile:

Hardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.

In Betracht gezogene Alternativen: OpsGenie und PagerDuty

Warum iLert gewählt wurde: The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.

Zuvor genutzte Software: OpsGenie und Twilio

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Chosen as a new paging system for On Call Teams

5,0 letztes Jahr

Kommentare: Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.

Vorteile:

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Nachteile:

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Antwort von iLert

letztes Jahr

Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons.

Heike
Director in Deutschland
Medienproduktion, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Quick customer response, easy to use and competitive pricing

4,0 vor 4 Jahren

Vorteile:

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

Nachteile:

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

In Betracht gezogene Alternativen: OpsGenie, PagerDuty und DERDACK Enterprise Alert

Gründe für den Wechsel zu iLert: Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top.

Antwort von iLert

vor 4 Jahren

Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Personalwesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

iLert review for on-call alerting solution

4,0 letztes Jahr

Kommentare: Really satisfied

Vorteile:

The terraform provider letting us code our on-call infrasture service

Nachteile:

The UI for the calendar / on-shift schedules

In Betracht gezogene Alternativen: PagerDuty

Gründe für den Wechsel zu iLert: The terraform provider / the uptime monitoring feature / the pricing

Antwort von iLert

letztes Jahr

Thank you! Glad to hear you guys are happy :-)

Wilfried
IT Consultant in Deutschland
Computer- & Netzwerksicherheit, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Overall, a good product

5,0 vor 8 Monaten

Kommentare: The timely notification of PRTG events sent to my mobile devices is a great benefit.

Vorteile:

iLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.

Nachteile:

So far, no negative aspects or missing features have been identified that need to be addressed.

Roger
Managed Services Senior Consultant in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

iLert is without alternative in on-time notifications

5,0 vor 8 Monaten

Kommentare: From installation until today iLert worked without any problems. Particularly the coecistence with Nagios XI works flawlessly

Vorteile:

In iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.

Nachteile:

Actually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.

Stefan
Infrastrukturmanager in Deutschland
Öl & Energie, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

excellent Alerting system

5,0 vor 8 Monaten

Kommentare: First I user iLert in Telekommunikation branch of the Company , now I working in the IT department and we are using the System for alerting if parts of the Infrastruktur fails

Vorteile:

Easy to use iPhone APP, and very good web Service application

Nachteile:

to be honest there is nothing to complain about

Stefan
Head of Operation in Deutschland
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Fire and reliable

5,0 vor 4 Jahren

Kommentare: We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world

Vorteile:

We are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!

Nachteile:

Nothing to add here, I love such a product!

Antwort von iLert

vor 3 Jahren

Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

Paul
Squad Architect Platform in Deutschland
Einzelhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Reliable incident-management and alerting

5,0 vor 2 Jahren

Vorteile:

iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

Antwort von iLert

letztes Jahr

Hi Paul, thanks for your review, and glad to hear you are happy with iLert :-)

Andreas
CEO & Founder in Deutschland
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent product with great support

5,0 letztes Jahr

Vorteile:

iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works.

Nachteile:

We have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one.

Antwort von iLert

letztes Jahr

Hi Andreas, thanks for the great review and your feedback :-)

Michael
ICT System Engineer in Belgien
Logistik & Lieferkette, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy automation to set up an on-call schedule

5,0 vor 4 Jahren

Vorteile:

iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.

Nachteile:

There's nothing about this software we don't like. It basically has all the functionalities we need.

Antwort von iLert

vor 3 Jahren

Hi Micheal, thanks for taking the time to review iLert. We really appreciate it and we're glad that you were up and running with iLert in no time. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol

Sascha
IT Service Manager in Deutschland
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Good, flexible solution with a wide range of Integration s

4,0 vor 3 Jahren

Kommentare: I get what i need, fast

Vorteile:

Flexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days

Nachteile:

Found no real cons, Picking the right supporter on a smal Screen is a little tedious

Antwort von iLert

vor 3 Jahren

Sascha, Thank you for taking the time to leave a review. Glad to hear that you like our speed in responding to new integration requests. Birol

Fabio
IT Managed Services Specialist in Italien
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Admin Review

4,0 vor 8 Monaten

Kommentare: Great experience overall.

Vorteile:

H24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications

Nachteile:

Set other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.

Nele
Application Support Engineer in Deutschland
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

easy to use alert handel

5,0 letztes Jahr

Kommentare: We are using iLert as an alert handler for our call on duty and its perfect.

Vorteile:

So many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)

Nachteile:

Many changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.

Antwort von iLert

letztes Jahr

Hi Nele, great to hear that you appreciate our Notifications Channels. We will strive to make future features even better :-)

Thorsten
Head of TC & Network in Deutschland
Computer- & Netzwerksicherheit, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ensure easy accessibility

5,0 letztes Jahr

Kommentare: With ilert we ensure our availability for customers outside of business hours. In addition, this ensures a smooth, transparent on-call service with maximum flexibility for our employees

Vorteile:

Ready for use after a few administrative tasks

Nachteile:

Scheduling the app on the mobile phone does not always update immediately

Antwort von iLert

letztes Jahr

Great Thorsten, thanks for your review. We're glad you're using iLert to give your on-call team maximum flexibility. That is one of the main reasons for us.

Sai
Technical Specialist in Indien
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

iLert features Review

5,0 letztes Jahr

Kommentare: Overall its very useful tool for large customers and its user friendly

Vorteile:

The best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services.

Nachteile:

The UI could be better and ease of use could be little better so that users can navigate the product easily

Antwort von iLert

letztes Jahr

Hey Sai, glad to hear our status pages are working for you too. We will continue to work on the UI to make iLert even more intuitive.

Nathan
DevOps Support in Südafrika
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Feature options help a lot

4,0 vor 8 Monaten

Kommentare: Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed.

Vorteile:

Notifications coming from AWS as well as our internal monitoring systems

Nachteile:

We could not find a connection option to HubSpot.

Kane
Third Line Support Technician in UK
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pretty good program for on call staff.

4,0 letztes Jahr

Vorteile:

The ability to escalate alerts if necessary

Nachteile:

Sometimes you get an alert while driving, and by the time you've pulled over to sort it the alert has been escalated due to missed calls.

Antwort von iLert

letztes Jahr

Hi Kane, glad to hear you are enjoying iLert. Regarding the alerts, while driving, maybe you can adjust the escalations rules to give you a bit more time.

Alexander
Tier 2 Help Desk in USA
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ilert Review

4,0 vor 8 Monaten

Vorteile:

The calls work well and have had good uptime.

Nachteile:

Don't have the ability to disable summary call.

Kaan
Kaan
Managing Director in Deutschland
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Uptime monitoring and advanced alerting

5,0 vor 4 Jahren

Kommentare: We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.

Vorteile:

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Nachteile:

Would love to have a reminder when an on-call shift starts.

Antwort von iLert

vor 4 Jahren

Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol