BOSS811 is a cloud-based Ticket Management solution for municipalities, utilities, or Locators for excavation and 811 dig requests.
I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time.
Desktop notifications on Microsoft platform does not have much flexibility.
Nutzerbewertungen filtern (18)
Kommentare: easy to implement and use- required minimal training by staff
displays maps and ability for locators to access via smart phone
did not find any features that we did not like
Defining customer service at its finest
Kommentare: Working with everyone in Boss811 was always a pleasure. The team is professional, quick, listens carefully to everything you ask and always came up with a solution to all of our companies needs. They set up our entire system in less then 3 months time. They also got through our procurement and IT process efficiently in order to meet our short deadline of going live which was 11 days sooner then we had planned. I would recommend Boss811 to any company looking in the industry for reliable, flexible, and valuable ticket management. Boss811 is 1st class in every aspect.
I like the Open Tickets by Assignee dashboard widget. This widget is one of the most useful tools for supervisors managing ticket workloads and the information displayed in a pie chart helps visualize the locators with more work and locators with less work that is open to complete. We love this tool, use it across our districts every day.
Desktop notifications on Microsoft platform does not have much flexibility. I wish Boss811 had a notification pop up as google chrome new window box.
Kommentare: Great product, they just did not win the bid this time.
Great prices to start. Easy to use with our GIS maps.
Loved the product but they were not the low bid on service award.
Ticket Management Software
Kommentare: The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.
The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.
Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.
Easy to use, cloud-based software automates and manages your 811 tickets with ease
Kommentare: BOSS811 sets a high bar that all software is now compared to.
The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.
The cost is a little high, but worth it.
Very good software for managing tickets
Kommentare: I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.
We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.
I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.
Making this switch was an easy decision!
Kommentare: We were researching a new ticket delivery platform due to our old delivery platform not being able to "Keep up with advancements". From the first call, Boss811 never treated us as a number, they treated us like an old friend. Everyone I've worked with is very knowledgeable, helpful & personable. Never pushy because their software works well enough to sell itself. The price was surprisingly comparable to our previous software yet gave us much more flexibility, many more options & gives us real time administrative control instead of waiting weeks for minor changes.
The ticket tagging & routing is so flexible & easy to use. This allows us to quickly customize our reporting & routing to our Locators in the field. Customizing the software is a very user friendly process but with the existing settings & widgets being so well thought out, we were able to get up & running FAST! The entire program is intuitive. Definitely made by folks with experience in this industry. They know what they're doing and based on conversations with their amazing support team, they care.
It could be more colorful. But seriously, the data is intelligently displayed and easily viewed during regular business hours or while on those late night emergencies.
BOSS 811 Review from one utility manager
Kommentare: Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.
The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.
To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!
Switching to BOSS811 was the best decision we could've made!
Kommentare: From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.
We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.
We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.
Review by Randy Yokum
Kommentare: Extremely positive
Ease of implementation at start up and integration with ESRI maps
Reporting can be a little confusing but nothing BOSS811 support can't help with
BOSS811 Locating Software- Great Product
Kommentare: BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.
Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.
The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.
Kommentare: Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.
We can pull our monthly counts for each of our pipelines without having to go through each ticket at the end of every month. Customer service is very responsive and willing to help out with the most challenging questions or concerns. Great software for smaller companies who don't get a lot of tickets in each month.
Would like to see more customizable reports as the company needs.
Excellent software and support
Kommentare: We've had a great experience with BOSS811 and their team. The software is easy to use and has made our jobs easier.
The support team behind this software is efficient, and always willing to help. Support requests are completed in timely manner.
Personally, being able to integrate emails as tickets could be useful, but I think it's not the point of this software.
Kommentare: My experience was a good one, nothing to say negative about it -
I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time
There wasn't very much that I didn't like about the program
This product simplifies the process of locating valuable assets
Kommentare: We are a long time customer and will continue t use their products for the foreseeable future.
The software is very easy to use and training is easily administered. The application integrates well with GIS and simplifies the 811 ticketing process. This application also ties into our internal ticketing system, providing one pane of glass for the administrators.
I have not identified anything that does not meet our organizations needs.
New customer to Boss811
Kommentare: We had a business need to replace a legacy ticket management program with an extremely aggressive schedule. The Boss team worked with our line of business tirelessly to implement and customize the Boss811 application. We are a high ticket volume customer with relatively complex business rules , and the Boss team has been excellent to work with.
Web-Based, easily integrated with existing programs, applications. Intuitive user interface.
damage prevention focused features, nothing else comes to mind
Kommentare: its been a couple of months, my inspectors are up and running with this new software.
fulfills our need to administer our CBYD tickets, to provide good service, within time constraints, have access to utility mapping
The support team is fantastic. They have been good communicators and fix our problems right away.
We have had no complaints so far. We're working with support to tailor the software for our specific needs.