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Über BOSS811

BOSS811 is a cloud based One Call Ticket Management Solution for Municipalities, Utilities and Locators managing excavation requests.

Erfahre mehr über BOSS811

Zeigt 12 Bewertungen

Daniel B.
President in USA
Informationstechnologie & -dienste, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

ccts

5 vor 2 Wochen Neu

Kommentare: easy to implement and use- required minimal training by staff

Vorteile:

displays maps and ability for locators to access via smart phone

Nachteile:

did not find any features that we did not like

Aaron L.
Operations Manager in USA
Versorgungsunternehmen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BOSS811 Locating Software- Great Product

4 letztes Jahr

Kommentare: BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Vorteile:

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Nachteile:

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Glenn S.
Supt. II in USA
Versorgungsunternehmen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BOSS811

4 letztes Jahr

Kommentare: Great product, they just did not win the bid this time.

Vorteile:

Great prices to start. Easy to use with our GIS maps.

Nachteile:

Loved the product but they were not the low bid on service award.

Brandon S.
Damage Prevention Manager in USA
Versorgungsunternehmen, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Switching to BOSS811 was the best decision we could've made!

5 vor 3 Wochen Neu

Kommentare: From the development to deployment and daily use, BOSS811 has continued to provide us with latest and greatest ticket management solution on the market.

Vorteile:

We love that the BOSS811 team is constantly improving their system and always provide great feedback anytime I have a question.

Nachteile:

We haven't had any cons yet. From the previous ticket management software we had to BOSS811, there is no contest.

Matt H.
Manager of Damage Prevention in USA
Versorgungsunternehmen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ticket Management Software

5 vor 8 Monaten

Kommentare: The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Vorteile:

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Nachteile:

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

Anthony P.
GIS Analyst in USA
Versorgungsunternehmen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use, cloud-based software automates and manages your 811 tickets with ease

5 vor 8 Monaten

Kommentare: BOSS811 sets a high bar that all software is now compared to.

Vorteile:

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Nachteile:

The cost is a little high, but worth it.

Jason D.
Director Public Works in USA
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very good software for managing tickets

5 letztes Jahr

Kommentare: I couldnt be more impressed with this software. Its simple in design, and easy to use. The field employees like it and management appreciates all the reporting and alert functions.

Vorteile:

We have several utilities that marked in our organization and never had one place to organize and review the ticket management process. This has allowed us to manage our tickets with ease.

Nachteile:

I am very pleased with everything about this product. We will be purchasing a new asset management and work order system soon that I will be interested to see how this integrates with it. For now, it works great as a stand alone tool for us.

Tim H.
GIS Manager in USA
Versorgungsunternehmen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BOSS 811 Review from one utility manager

5 letztes Jahr

Kommentare: Simply being able to see where my Locators are in real time and what tickets they are currently working. This alone makes the job of the manager a whole lot easier.

Vorteile:

The feature we have found to be most useful is the BOSS811 integration with our ESRI ArcGIS Geographic Information System (GIS). The process is seamless. The real time tracking and integration with map services (layers) in the map window was a game changer for us. We have several layers we use that include water, sanitary, recycled water. Updates to the layers are done in ArcGIS and seamlessly, effortlessly appear on the BOSS811 interactive map. This ensures our Locators always have the most current information when in the field.

Nachteile:

To be honest, I cannot think of any Cons. I hope BOSS811 keeps their focus on continuing innovation. Well done!

Randall Y.
Infrastruction Manager in USA
Versorgungsunternehmen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review by Randy Yokum

5 vor 2 Wochen Neu

Kommentare: Extremely positive

Vorteile:

Ease of implementation at start up and integration with ESRI maps

Nachteile:

Reporting can be a little confusing but nothing BOSS811 support can't help with

Jacob W.
Pipeline Technician in USA
Öl & Energie, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent software

5 vor 2 Wochen Neu

Kommentare: Overall, it has been an excellent experience. From the set up to the training, ease of daily use, and the willingness of the customer service to help out when needed.

Vorteile:

We can pull our monthly counts for each of our pipelines without having to go through each ticket at the end of every month. Customer service is very responsive and willing to help out with the most challenging questions or concerns. Great software for smaller companies who don't get a lot of tickets in each month.

Nachteile:

Would like to see more customizable reports as the company needs.

Denise S.
Coordinator in USA
Versorgungsunternehmen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My Experience

5 letzte Woche Neu

Kommentare: My experience was a good one, nothing to say negative about it -

Vorteile:

I like the easiness to maneuver thru the program - very self explanatory. Suggestions are listened to and system updates/upgrades all the time

Nachteile:

There wasn't very much that I didn't like about the program

Ronald B.
Director of Information Technology in USA
Staatsverwaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This product simplifies the process of locating valuable assets

5 vor 2 Wochen Neu

Kommentare: We are a long time customer and will continue t use their products for the foreseeable future.

Vorteile:

The software is very easy to use and training is easily administered. The application integrates well with GIS and simplifies the 811 ticketing process. This application also ties into our internal ticketing system, providing one pane of glass for the administrators.

Nachteile:

I have not identified anything that does not meet our organizations needs.