Deel Erfahrungen

Keinen Support oder Ansprechpartner

Kommentare: Unflexibel, langsame und unprofessionell.

Vorteile:

Im Moment wirklich nichts, das Onboarding ist kompliziert, es werden z.B. Vorder- und Rückseite vom AHV Ausweis verlangt obwohl die Rückseite bei allen glecih ist.

Nachteile:

Das es auch wenn es brennt keine Ansprechpartner gibt. Alles dauert ewig, support ist ein Bot der immer nur die gleichen unnützen FAQ anzeigt. Keine Hilfe oder wirklicher Support während dem Onboarding. Ev. ändert sich das noch. Die Antworten und das Verhalten der Mitarbeiter, sogar nach einer Escalationen sind sehr unprofessionell. Es musste eigentlich nur ein bestehender Vertrag über deel neu abgeschlossen werden, leider war deel bis heute nicht in der Lage die Konditionen aus dem bestehenden Vertrag die mehrfach mitgeteilt wurden im Vertrag abzubilden dafür sind wiedersprüchliche Klauseln auch im 3. Versuch immer noch vorhanden.

Deel is awesome!

Kommentare: Great experience so far. Every interaction has gone smoothly.

Vorteile:

Great UI/UX! Deel also handles the invoices for you. They also have a pre-paid card to add funds.

Nachteile:

Too much info and too much data to input during onboarding, but I understand it's due to compliance.

Best EOR provider on the market

Kommentare: Overall, I'd say that Deel is the best experience for an EOR provider. They have grown exponentially in a short period of time so the personalized experience has gone down a bit. I'd still go with Deel over any other provider.

Vorteile:

Extremely user friendly and intuitive platform. As an admin of the system, you have a lot of compliance details at your fingertips.

Nachteile:

The customer support has gone a bit down hill most probably due to their extreme growth. Where you may have received a promise of something happening previously, it now can't be done due to "risk". Also, waiting times when you put in a request of a query have extended.

In Betracht gezogene Alternativen: Oyster

Warum Deel gewählt wurde: Cost of product, user experience from both the employee and the admin, platform features

Zuvor genutzte Software: SafeGuard LM

Gründe für den Wechsel zu Deel: Cost per month against what was offered.

Seems to work just fine

Vorteile:

Easy verification system using mobile phone

Nachteile:

It's a little confusing undestanding the relationship between the company offering you work and Deel.

Deel, International Contractor Portal

Vorteile:

Basically what has been popping for Deel, is that you can pay international employees directly in a fast and an easy way. Also waiting for their card to be open internationally in my country, I feel this will cut of a lot of hassle for us international contractors.

Nachteile:

I dislike their customer support team, they are repetitive and uneducated when it comes to providing high customer experience. Also I dislike the fact, that it might shows on their system a certain payment day and it does not arrive until 5 days later, so basically, their system needs to reflect all and everything they speak about, and it should reflect the payment arrival directly.

Deel is great!

Kommentare: It's been a relief for our company, we used to handle payroll through an app to make international transfers to our team and then we changed to Deel, our employees are happy, they receive their payments on time and have deel advance perks and discounts! Price is excellent too.

Vorteile:

I like that payroll is way too easy to handle, it doesn't take much of my time to do it and the employees have excellent benefits.

Nachteile:

Sometimes the platform might be a bit slow or would have glitches but nothing wrong.

SERVICE FROM THE HEART

Kommentare: Excellent.
They care for the people.
Deel understands that we might be facing financial difficulties at times and they offered an advance salary.

Vorteile:

I was able to get my advance salary which helped me a lot. I also needed a pay slip and I was able to find it and use it for my motorcycle loan. Thank you.

Nachteile:

None so far. I like everything about it.

Fast, easy and convenient

Kommentare: Fast, easy and much much more convenient for someone living in a country like Paraguay, where it is hard and expensive to get money from abroad.

Vorteile:

It allows us in Paraguay to get our salary from abroad in a fast and easy way. The transfer happens as in it were a local transfer, that's why it is faster and it also helps save the international transfer fee.

Nachteile:

I only encountered an issue in the beginning, because Deel didn't accept my bank account number due to it being short. After getting help from customer support, I solved the issue by adding zeros to the left of my bank account.

Easy to use, lots of features

Kommentare: No issues so far. My company uses it for HR compliance and payroll, and I mainly use it to check invoices. It's easy to track and withdraw my payments.

Vorteile:

Deel is easy to use, and provides lots of features.

Nachteile:

I can't think of anything in particular.

I recommended this team to the all people

Kommentare: 5/5
It is very good experience to deal with Deel.com

Vorteile:

It is quickly at transfer money from different Bank accounts

Nachteile:

Long time of transfer money from the bank

Deel is perfect payment method

Kommentare: Overall, Deel is my favorite payment method from my client as a Virtual Worker. Convenience is at 100% ❤️

Vorteile:

This is very reliable payment method for virtual workers like me.

Nachteile:

The cash advance offer is not based on your average monthly income.

Simple, efficient and compliant EOR service that is value for money

Kommentare: Deel was a great EOR partner service platform that delivered quality, value for money service throughout its course. We were extremely satisfied with the customer support team which has been ever responsive and kept up with all our queries at all odd times. Definitely a partner worth working with for all our future international hiring that require contract and payroll support

Vorteile:

Value for money Ease of use Simple, efficient dashboard systems Responsive Customer Support

Nachteile:

Over-reliance on customer support for easy doubts or query resolutions

Deel Multiplies our Team

Kommentare: They've been great to work with on the customer-service side of things. They are quick to jump on calls. One of the better experiences as I compare to our other vendors.

Vorteile:

We are a very small team on the people and legal side. Deel turns one person into many. The ease of use is critical and important dates don't slip through the cracks. More importantly, it gives us flexibility to meet the unique needs of various departments without anchoring us to one way of doing things.

Nachteile:

The cost per head is somewhat high given the small size of our company. The upfront contract negotiations and set up took a little bit of time.

In Betracht gezogene Alternativen: Gusto, Rippling und Workday HCM

Gründe für den Wechsel zu Deel: The flexibility and pay-as-you-go model worked best for us.

Great payroll services

Kommentare: With Deel I am able to manage my offshore hires and their payroll with ease. I don't have to know local law - Deel takes care of it for me.

Vorteile:

It's an easy onboarding for both employer and employee.

Nachteile:

The time reporting is a bit confusing (for employer). It's difficult to find historic time reports and know exactly which reports belong to which invoices. It takes unnecessary time for me to put the pieces together.

The best solution for our small company's global-hiring needs remains Deel

Kommentare: We went with Deel, even though they were slightly more expensive than comparable products, solely for their customer engagement and service factors. They have been a boon to our studio's ability to hire internationally and compliantly, and we could not have done this without them. We consider the Deel teammates assigned to our studio as a part of our overall payroll and HR team and chat with them constantly to better serve our teammates, but also to help improve the overall Deel experience for small businesses like us, who are looking to go global and tap into the talent around the world but lack the means to do it themselves.

Vorteile:

First and foremost, the customer service is top-notch at Deel. Their teams are responsive, knowledgeable, and also self-aware enough to know when they may not have a ready answer, but they do know how to find and deliver one in a timely manner. We love the flexibility of options for hiring internationally - be it as an EOR or as a contractor but without the overhead of compliance and ensuring we're adhering to international requirements and laws we do not understand. They're also always listening to suggestions about how to provide better services and options, regardless of company size, which as a small company, we greatly appreciate.

Nachteile:

There are still some rough edges with Deel's billing system and fully fleshing out some optionality within different countries, but while this is something we don't particularly see as a pro - the opportunity that the Deel team has taken to turn cons into wins balances these negatives out. They will work through your understanding and take suggestions -- it's never a "this is it, so deal" from them. They remain collaborative and aware of their weaknesses and areas for improvement. Sometimes billing statements aren't the clearest unless you talk to their support team to decipher them, but we've already seen updates on this front and look forward to continual improvements.

Best solution when you need to hire someone globally

Vorteile:

1. An industry leader that entered the market early in terms of international salary and compliance.2. The solutions are relatively comprehensive, with both contractor and EOR options available. There are physical entities in Russia and Belarus, and our services are not outsourced through third parties.3.The platform itself is free, and services are charged. The overall price is low, with no startup fees. Compared to several other suppliers, Deel' prices have an advantage.4. The settlement exchange rate is close to our daily algorithm and is reasonable.5. Invoicing is done on the 25th of each month for settlement, and salaries are paid to employees on the last day of each month, which is more convenient for our internal salary settlement and adjustment.6. It is worth mentioning that [sensitive content hidden], the Sales Consultant we are working with, is one of the main reasons we chose DEEL. He is fluent in both Chinese and English, has a very positive and proactive attitude, responds quickly, provides professional services, and has a professional understanding of payment risks in Belarus and Russia. He will be in charge of our entire project and will also provide us with a customer service team in the future.

Nachteile:

During our usage, there have been settlement issues due to exchange rate fluctuations, but [sensitive content hidden] was very helpful and we were able to reach a reasonable solution in the end. We haven't thought of any particular issues at the moment.

Global HR Operations Director

Vorteile:

What like the most is the responsiveness of the custmer services, like sending a ticket and having their response in 24 hours. The account manager connecting us to the resources timely. However, the customer success manager changed frequently.

Nachteile:

The cost/pricing which is not very friendly to SME like us, when we really need a good long term partner for global expansion and scale up. The flexibility to solutions, or platform, or payroll cycle lag time is long which adding a lot of extra work to the current time. Like we already have our own system to apply leave, and reimbursement, or boarding etc. How to synergize those process between Deel and Appier to make better employee experiences to our employees, who won't feel they are outsider, or different than regular employees.

Love dealing with Deel

Kommentare: Great! I haven't had a bad experience or service with Deel. Though I thought they might want to consider self-funding accounts, but then again, they're not a banking or fiduciary service like PayPal.

Vorteile:

It's very user-friendly and straightforward. The dashboard offers just enough views for a user to understand the services they offer. I also like the card and advance option since it gives me the ability to make purchases in USD without the need to convert.

Nachteile:

Once the money is out, you won't be able to put it back in. I thought this was something I could do since I needed to use the card for USD transactions.

Definitely an easy way to get paid and pay

Vorteile:

Deel is a pretty easy to use and straightforward solution for handling my payments. It’s easy and cheap to transfer to bank accounts. The Deel Card is a great plus. I use it everyday

Nachteile:

I have very little to say against the platform. I think maybe it could have specific rate at which a transaction was charged when paying something in a different currency.

Very useful and practical

Kommentare: I love the way like I can get my payments from my clients.

Vorteile:

I love the Debit Cards (virtual and phisical)

Nachteile:

There are not a way to get a real time notification for payments via debit card

Most effective platform for managing payments

Kommentare: My experience with deel has been wonderful. I have been using deel for last 2-3 years and I must say that this particular platform is a game changer.

Vorteile:

Easy of usage. Deel platform is extremely user friendly and also provide advance money feature that makes it more attractive for users.

Nachteile:

Nothing. Everything is good. Deel platform provides multiple services and helps users and employers in managing important activities

Seamless and Efficient Payroll Management with Deel

Kommentare: My overall experience with Deel has been excellent. As a freelancer based in the Philippines working with a US-based client, Deel has significantly simplified the payroll process. The platform is reliable, secure, and efficient, allowing me to focus on my work without worrying about payment issues. Deel's commitment to providing a smooth and hassle-free experience makes it a standout choice for freelancers and remote workers worldwide.

Vorteile:

What I appreciate most about Deel is its user-friendly interface and the seamless payroll processing. The platform ensures timely and accurate payments, eliminating the hassles often associated with cross-border transactions. The comprehensive dashboard provides clear visibility of my earnings, deductions, and payment history, making financial management straightforward and transparent.

Nachteile:

While Deel excels in many areas, the only minor drawback I've encountered is the occasional delay in customer support response times during peak periods. However, when they do respond, the support team is knowledgeable and helpful, resolving issues effectively.

Great options for remote jobs

Vorteile:

Easy access to withdrawing money. The option to make quick deposits direct to the card was great, but the fact that it still has additional fees is inconvenient and adds up if you're aren't the type to make one big withdraw and if you do so the fee is still high

Nachteile:

Additional fees for each withdraw that is made. Maybe it can be an option to only charge fees after 2 or 3 withdraws. In my case I make small withdrawals and by the month it adds up.

Intuitive Platform with Exceptional User Experience and Support

Kommentare: Excellent in every way. The service exceeds expectations with its user-friendly interface, comprehensive features, and outstanding customer support.

Vorteile:

It has a very intuitive platform, making it easy to use. Combined with the tools it provides, it offers a great user experience, such as having a debit card, advancing your payments, or scheduling the day to receive them. Additionally, the customer support is very efficient, responding quickly and in multiple languages.

Nachteile:

I don't like that it still doesn't have a mobile app.

Deel experience

Kommentare: Excellent cooperation, support, understanding when i am late in repayment…

Vorteile:

Great support and understanding in every issue.

Nachteile:

Everything is great for now, i don’t have nothing bad to say