Upgrades

Bewertet am 23.8.2018
Dan D.
Owner
Verbraucherdienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Need to have the ability to send out invoice out to more than 1 email account.. figure out how to optimize the scheduling , so you use a starting point, and the list will optimize the traveling..
Last but least.. need to create phone app, so my workers can use there phones, instead of me printing the schedule for each person.

Vorteile: Great , just needs some new updates that I have listed below. So let me know if they are in the works

Nachteile: Scheduling , need to optimize my schedules so my drivers drive from a start point to each property.. I have to use Google maps.

Antwort des Softwareanbieters

von Karen an 28.8.2018

Thank you for taking the time to give us your suggestions for our software. Your feedback will help to shape the future of our software, software updates and overall way of doing business. We appreciate the unique opportunity to see ourselves through the eyes of our customers and are eager to gather ideas on how our software can be improved. Thank you again for sharing your thoughts with us. We appreciate your time and effort in providing this feedback to us.

The Software is mediocre at best

Bewertet am 15.2.2017
Eric S.
Owner
Chemikalien, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: There customer service is terrible. These guy wont do anything unless you have some sort of support package. They are sneaky in giving a temporary registration number, and then sending another registration number that I guess is permanent maybe? But if you delete or lose this information they are always trying to extract more money out of you. After you have already purchased their product. Instead of trying to train someone they want you to watch tutorials, so they can simply do nothing and get paid for it. Pretty much how insurance works also another huge rip off.

Vorteile: There is not one feature on this program that doesn't need additional help in order to be better at what it was designed for. I am also positive that whoever designed the program has never in their whole life has owned a lawn mowing company or has ever done the actual job of Lawn Care. The only positive thing I can say is it is decent at best at storing information. Just hope your computer never crashes because I have a feeling that it will be like pulling teeth for them to restore it for you and you better bring your pocket book.

Nachteile: everything about this program needs improvement. And someone from their office needs to actually do lawn care. I made a suggestion to a gentleman on the phone trying to improve his company and he acted like I was stupid. I have been taught to listen to customer feed back and correct any flaws they may see in any work that I have been in.

Antwort des Softwareanbieters

von Adkad Technologies an 28.12.2017

Adkad offers a Silver support annual plan, when renewed yearly, is as low as $40 for the years subscription. The GroundsKeeper Pro software is so easy to use most don't need training but they do offer that service also. Please refer to their website for details on support. Adkad welcomes all user feedback to help improve their software products and has a link on their website for user suggestions. Updates are regularly released when new features are added and/or bugs are fixed. There are thousands upon thousands of happy users in the Adkad family of software products. The temporary registration number is necessary to be able to offer a 4 payment plan and also a 30 day money back guarantee. At the end of the 4 months the software gives a message and with 1 simple click of a button, the permanent registration number is generated for free, and is sent via email & regular mail. The Adkad Software has no annual or monthly fees. Refer to the End User Agreement on their website.

400 customers or less, its great

Bewertet am 10.11.2015
Tim W.
Owner
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: When building a business from scratch this is perfect. Easy to understand and use. It works well to add and schedule customers, invoicing is very easy also. Very easy to enter charges and apply payments. Not very good if you need to work on more than one computer, you will need to build a server/network to link them and you have to manually run backups. It does not integrate with a credit card processor anymore and is missing some very minor details that you would think they would add. Long story short, great for start up - 4/5 employees but once you get past that it will not work to build a business with 10,000 customers like the program will hold. The people and the product are great and if you make it to the point where you need a bigger system you will not regret starting with this.

Antwort des Softwareanbieters

von Adkad Technologies an 10.11.2015

Thank you for the review! Our software was specifically designed for the small to medium size lawn care maintenance service company or landscape industry businesses. We offer easy to use desktop/laptop/tablet software at a lower cost (1 time fee) than the other web based software products that charge monthly fees. No training needed on our software product either :). Thanks again -Adkad Technologies

Great Integration and Functionality

Bewertet am 11.4.2018
Darton D.
Owner
Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I really enjoy how well it integrates with the software I already have in place. It's easy to set up.

Nachteile: It can be more that I need at times and could benefit from some more customization features. It doesn't have the best support.

GroundsKeeper - User-Friendly Software

Bewertet am 10.6.2016
Melanie B.
Office Manager
Verbraucherdienste
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
4.5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4.5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: GK is easy to use; Adkad offers good customer support.

Nachteile: We have had problems with it on small network setup. If GK is open on a machine and the server goes down, it creates a problem with database.

Happy Customer!

Bewertet am 14.10.2015
J B.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have used Groundskeeper Pro for a while, but I decided recently to purchase the new version (GroundsKeeper Pro v7.0.2). I am very glad I did. I really like the improvements they have made. They have changed the way the email function works and it is now much better. The emailed invoice is sent as a viewable and printable PDF. That is so much more convenient for me. In addition, they added the ability to email any report, including estimates and contracts, not just the invoices.

In my opinion, this software has easy-to-understand screens. It fits my small business needs and, unlike other software, it didn't take long to learn! I am not tech savvy, so if I do have a question, I call and they seem genuinely glad to help.
I also appreciate the no monthly fees! That is impossible to find in the software industry. Thank you Groundskeeper Pro! I am very happy with my purchase!

Great software

Bewertet am 17.6.2014
Craig S.
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Very easy interface to navigate. Close to bring perfect. At the current time, it lacks ability to email estimates directly from software. Needs ability to have them pack and ship bills. Needs a cloud to upload customer balances to, so you can check payments/balances while on the road. If they did these, it would be perfect. (And write a version for Mac). Great software!

Antwort des Softwareanbieters

von Adkad Technologies an 18.6.2014

Thanks! Watch for our next update v7 due out near the end of 2014 where you will be able to email estimates and bulk email invoices all at once with one easy click.

Good for the price

Bewertet am 24.1.2014
Ken H.
Owner
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Started using the software about 2 years ago and I have to say I am impressed with the programs simplicity and ease of use, that's why I gave it 5 stars. Wish it did more with inventory but can't complain given that the software is a one time fee of under $400. Customer service is good but I gave it only 4 stars because I live in California and they are on the east coast.
Pros - Love the invoices, routing, and scheduling.
Cons - Needs inventory control.

A Must Buy

Bewertet am 30.1.2014
Ken H.
Founder
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Bought Grounds Keeper Pro about 2 years ago and have not found anything better for the money, (Only $400). I looked around for about 6 months before I purchased. Very easy to use, and I'm a computer idiot. The routing, scheduling and automation features really speed up the billing process. I have always gotten a real person when I call and their support staff is great.

After 3 years of use

Bewertet am 27.1.2015
Kevin D.
Owner
Quelle des Nutzers 
2/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The good:
Easy to get started and set up.
Pretty intuitive
The bad:
Not polished at all.
Many no-brainer features are missing that end up wasting a ton of your time. Example: not being able to reschedule multiple jobs at the same time.
Company has been promising an update for several years - nothing seems to be happening.
Childish appearance and not standard controls/layout
Not very customizable
Scheduling portion of the software is clunky, featureless, terrible.
Glitchy.
I'm currently looking to change to a different field software...still investigating other options.

Antwort des Softwareanbieters

von Adkad Technologies an 27.1.2015

Update 7.0.1 released on Jan 7th 2015
http://www.adkad.com/learn-more/learn-more-groundkeeper-pro-update.cfm