Bewertet am 27.8.2019
Kommentare: overall very pleasant experience and great people!
Vorteile: In the industry, the best software out there. Has its quirks and you need to be detail oriented and patient to set it up but compared to the others, there's no competition. My favorite part are online leasing, the resident portal, and the level of customization and training resources
Nachteile: Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does. Setup could also be a bit more intuitive and sometimes the customer support team doesn't have the answers you hope for and you figure it out yourself anyway.
Bewertet am 1.4.2019
An industry standard in an industry with room to improve
Kommentare: Considerably better than OneSite. There’s improvements I’d like to see, but I could comfortably recommend Entrata.
Vorteile: Entrata has a best-in-class user interface and works reasonably well with mobile devices. Property management software is not known for either of those things, so I was pleasantly surprised. Entrata has a respectable array of features and exceptionally customizable reporting. Entrata makes it easy to pull virtually any data you would need and format it in a way that would be presentable to owners or investors.
Nachteile: Entrata would probably be near perfect for a conventional housing property manager. Student housing, however, is a little different. College students can create incredibly complex situations that Entrata doesn’t always easily conform to. Entrata might work the way you’d expect to, but students do not. In a perfect world, there would be more property manager input in the programming stage.
Bewertet am 21.5.2019
Entrata - Student Living
Kommentare: Overall, entrata does have some glitches but they are minor. I would definitely choose to use entrata over any other property management program. The benefits and ease of use with entrata cannot be matched.
Vorteile: I like Entrata mainly because of the dashboard. The dashboard makes it super convenient to see everything that needs to be done and any tasks that are outstanding. Also, the bulk unit assignment board is the greatest thing when you are roommates matching people and assigning apartments.
Nachteile: One thing I dislike about entrata is that sometimes there are random bugs and glitches. Some things are easily resolved an others take forever to be fixed. I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.
Bewertet am 23.8.2018
Vorteile: Entrata makes the multifamily industry so much easier. They are always updating their software with amazing innovation. The settings and features are endless. They have a full time support team, trainers who do daily webinar trainings, as well as the option to come out on site and train, and they also offer a customer success manager who works with you daily to ensure that your company is succesfull while using Entrata.
Nachteile: Because of the large amount of setting and feautre options, Entrata can get messy quickly. They also have struggles at times when it comes to large influxes such as rent week or stundent turn as well as when they release one of their updates every two months.
Bewertet am 29.5.2019
Best Software for Property Lead Management
Kommentare: Top choice for lead management software and wish I could have it back so that I could stop wasting so much time with managing prospects.
Vorteile: My main exposure to Entreat is ARW (Alliance Resident Works). Oh how I wish we did not make the switch to a different lead management software. I could manage lead and go through follow-ups so much faster than now. It was easy to control and navigate once you got the hold of it and was extremely responsive and fast.
Nachteile: That the dispute with Yardi forced us to go with another lead management software. I just want you back! Besides that, the only thing that may have been nice is to have auto follow-ups instead of having to do it manually. There's a lot of lazy people and would just wait for the lead to pop up as unresponded later than desired; at least for my team
Bewertet am 19.1.2018
This software is the simplest thing to use.
Kommentare: A peace of mind. That is it. Nothing else. I promise you it that good!
The 'just work' feel
Many options to get the job done
Has an iPad companion app
Can make different types of account for the employee
Has a resident portal
THE BEST PART IS THE PACKAGE SYSTEM!!!! (Its the little things that is great)
I can't select site wide residents to do a bulk email or text message.
With the financial section there is not a function where you can say to stop charging late fees because they are waiting on deferment from the university.
Bewertet am 23.7.2019
Kommentare: Overall a really nice product with a few reporting issues.
Vorteile: User friendly experience. Attention was definitely paid to the user experience and making things intuitive to learn. Easy report pulling and email sending/tracking.
Nachteile: Conversion reports were not relational. I couldn't take a specific date and get the reporting I needed exclusively from that date range for conversions.
Bewertet am 19.7.2017
Great software for managing apartments. The learning curve is great for new staff.
Kommentare: Those in the housing rental industry, usually apartments bigger than 20 - 30 units.
Vorteile: Leasing dashboard and workflow is great for tracking and following up on leads. Accounting module is very well built out as well, and has plenty of features, with more constantly arriving.
Nachteile: While the upgrades are great, sometimes the upgrade breaks something in the system, and a feature might not work for a day or two. Customer support seems to have gotten worse as the company has gotten bigger.
Bewertet am 17.10.2018
Great experience so far
Kommentare: We've saved a lot of money internally and team has been very supportive!
Vorteile: I have been using Entrata for over a year now on our apt complexes. The best part is its user friendliness.. especially for leasing staff and residents, it is super easy to follow which reduces our training efforts when new employees join, and also makes it easier for residents to keep in touch via res portal
Nachteile: The issue is that because it's still new, there are bugs in the system - for example reports not being generated in enough unique combinations of factors.
Bewertet am 10.8.2018
Entrada makes leasing and resident retention a breeze!
Having a software program that makes connecting to residents and applicants is great for on-site management. You are able to email multiple residents and sort by building, property wide or balance due.
It helps save paper for those times when property wide notices need to be distributed, instead of walking door to door.
Nachteile: I wish there was a way to select the back button and go back to where you left off. For example, if I am sending a letter to apartment 220 and need to go back and select apartment 221, the system takes you back to apartment 100 and then you have to scroll down to where you left off. This becomes time consuming. Especially during lease audits.
Bewertet am 23.7.2019
Best in the Biz
Kommentare: We used to use Lease Hawk and Relate 24/7 for our EBlasts and phone call recordings. I love that Entrata has everything in one place. It's so easy to use!
Vorteile: Easy to use, combining different software concepts into 1. (Mass Emails, Placements, Screening, Etc.)
I wish you could type in multiple units into a mass Eblast instead of clicking check boxes.
I can see how this is easier for some.
I wish there was an easier way to review someone's total billing for any status than going into the tab for Scheduled Charges
Bewertet am 1.3.2018
I enjoy using Entrata for leasing.
Vorteile: It makes keeping track of residents and leads easy. It also had a great mail/package system which made sorting packages a lot easier than by paper.
Nachteile: The updates aren't always helpful, for example, they updated the lead entry form. I now cannot add a note while inputting a new lead's information.
Bewertet am 11.12.2017
Great platform service for student housing.
Kommentare: An all around useful product in the student housing arena.
Vorteile: Ease of use and functions, I believe any student housing company in need of a total all around leasing product should use this one.
Nachteile: a la carte style functions , I think depending on what the company selects will determine the usefulness of this product.
Bewertet am 7.2.2018
I like Entrata enough. It is a step up from previous programs
Kommentare: Easy to manage residents
the ease of use.
GUI is very user-friendly.
Love that the software is online.
Feature integration is quick and easy
Frequent changes can sometimes remove great features to make other features work.
Changes can also take away from ease of use.
Bewertet am 8.3.2018
I use Entrata everyday for work!
Vorteile: I love that entrata is user friendly and very organized. It is easy to find any reports you need on this program. It is very easy to follow up with your leads and sign leases using this program.
Nachteile: I dislike the updates that Entrata creates. Entrata will remove vital aspects of the program that benefit your company because they are trying to be more innovative and consequently it creates more work for the user.
Bewertet am 25.8.2018
Making work easier
Kommentare: Over all the software is great, it makes my job far easier than it would be without it. I have worked in property maintenance before and this is much better than what I used there.
Vorteile: I like this software a lot, it makes my job much easier than it would be without it. The Software is very easy to use and it will send me updates through out the day of work orders that need done.
Nachteile: There is not much to dislike, it is by far better than any other software that I have used like it. However it could always be improved and I would need to use it for a while before I could give in depth feedback.
Bewertet am 31.3.2018
Entrata has a very user friendly interface and makes the leasing process very simple!
Vorteile: My favorite thing about this product is the easy to use interface as well as the ability to send emails/ text messages directly to residents and prospective residents. This allows us to keep in touch with easy follow up.
Nachteile: My least favorite thing about this software is the unnecessary updates that sometimes take away useful features, however this only occurs a few times a year.
Bewertet am 12.6.2018
User Friendly - One Stop System
Kommentare: One stop shop for maintenance requests, voicemails, e-mails, and notices for residents.
Vorteile: It was easy to use, the click of a button and a lease was ready to go, and allows the property managers flexibility to manage the property.
Nachteile: Waiving fees can get tricky, sometimes the background processes takes longer than normal when screening international applicants, and it automatically adds late fees.
Bewertet am 11.12.2017
Primary software used for business
Vorteile: Ease of use, logical to use, with everything labeled clearly. Continuously being updated to add new features
Nachteile: Sometimes reports take an unnecessarily long time to generate. Issues happen randomly despite doing the same tasks.
Bewertet am 22.2.2018
The "all in one" features and online leasing are great functions.
Kommentare: Online leasing, customer/lead management.
Vorteile: Online leasing makes my job so much easier. The message center function is great and simple for personal customization.
Nachteile: It is updates often (which is good) but you need to relearn many things often. The site often has many controls and features that can be disabled by the company admin and make it difficult to use all features.
Bewertet am 17.3.2019
User friendly for sure
Kommentare: Mostly great for my team to make their job easier. Any difficulties experienced were more on a managers level so overall it was a benefit.
I liked the ease of moving through the system from function to function and the clear path to get to just about anywhere
I enjoyed the various features like the community classifieds and the point system encouraging tenants to use their portal.
Nachteile: Growing pains. A lot of bugs to work out and the customer support was not the best. The after hours answering service never followed scripts.
Bewertet am 15.3.2019
Vorteile: I love how easily it stores all the information that I need for my residents. It is also very easy to navigate.
Nachteile: I do not enjoy how sometimes the software does not sync well with Yardi.
Bewertet am 8.3.2018
Kommentare: Helpful in recording the resident's entire history with a property, from a holistic standpoint (everything is tracked).
Vorteile: This software assists in all aspects of property management, from leasing to accounting and resident management.
Nachteile: Updates aren't always intuitive - it can take time for new features to develop in a way that's natural to the property's processes.
Bewertet am 5.6.2018
Overall, it has been okay to use.
Vorteile: I like how this product tries to make you utilize everything on it. Instead of using a lot of different softwares, Entrata wants to be able to do it all in one spot.
Nachteile: They do -unscheduled maintenance during business hours sometimes and its very inconvenient since we use that all day everyday.
Bewertet am 6.2.2019
Great Software for Growing Companies!
Vorteile: Entrata is a great system to keep track of leads and customers efficiently! Their team provides the best customer service in a timely manner which helps keep our residents happy.
Nachteile: There are a few small glitches here and there if you have too many Entrata tabs open.