Entrata Erfahrungen

One Stop Shop

Kommentare: Our portfolio has consistently overperformed since moving to Entrata. We have more time to focus on our communities and their needs now that AR, AP, and leasing are so easy. Having all of our products in one place is fantastic.

Vorteile:

Entrata is built from the ground up. There are no integrations to worry about with other software for the core functions of Entrata. It is easy to use, intuitive and makes doing our jobs on a day to day basis much easier. On the admin user side, the settings are simple to navigate and with every change made in real time, Entrata makes it easy to change a company wide setting to make an instant change in function or procedure.

Nachteile:

Some of the feature requests take a very long time to be handled or recognized. I wish there were more sessions held on the updates made to the system on releases than just a weekly email on the updates. Having an Affordable piece that was not only ready but good would also be immensely helpful.

Solid product-Great team

Kommentare: We thoroughly enjoy our partnership with Entrata. I would not recommend another software for Multifamily housing management.

Vorteile:

I like the workflow from prospect interaction to post move-in activity. Once you get familiar with the dashboard, the prompts and reminders lighten the workload as well as all the automations. Entrata also offers mini products such as renters insurance and energy benchmarking allowing us to work out of the same software 98% of the time. Not mentioning the amazing customer service would be a travesty. From the call-center service staff to our CSM and migration team, we have experienced incredibly pleasant and helpful people ready to assist.

Nachteile:

Occasionally, the system will run slowly, which of course impacts our entire company’s productivity. There have been a few glitches with two factor authentication in the past, but nothing recently.

If You Want Zero Assistance and A Buggy System , Entrata is For You!

Kommentare: Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff.

Vorteile:

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Nachteile:

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

All in one property management software

Kommentare: Entrata is absolutely amazing! I have literally recommended it to anyone that has asked my input. I have worked with Yardi, OneSite, OnSite, and eSite. Entrata is by far the most superior leasing platform. With leasing, invoices, work orders, online payments, Entrata is truly a one-stop shop. I love Entrata and it will forever be my preferred platform.

Vorteile:

Ease of use. Simple navigation. Easy to read reports and a very clean dashboard look.

Nachteile:

I wish the make ready board was a little more simplified like everything else on Entrata.

Amazing but complex system.

Kommentare: Positive. But it does take a lot of work to set it up the way you like. Usually permissions to edit are hard to obtain or take days for someone to get the help from Entrata to help change and edit things the way we like. The honeymoon period is certainly over. We can hair it efficiently but there are definitely ways it could be improved.

Vorteile:

Streamlines workflow and has built in app and inspections. Being able to pull reports is amazing.

Nachteile:

I would like to be able to call residents from the app on iPhone and have my number be blocked or something. There are issues with the inspections and charges that we have some across. We also have issues with the make readies being available or posted correctly in the app. I also think resident inspector should be housed in a different place than the maintenance/ staff inspections.

Thank God It's Not RealPage

Kommentare: Very user friendly. Excited to have a PMS that doesn't take 10 minutes to navigate to one page. The reports are thorough.

Vorteile:

Its organization. Everything flows very well. The learning process was easy enough to understand where everything is very quickly.

Nachteile:

How sensitive the system is. Every slight lease modification requires a signed document. I am aware this could be changed in admin settings. Also, it would be super helpful if renewal was not a 2-step process. Or if residents could do their own renewal and it would be completed and sent back to staff to countersign and approve.

"Tabs Resolved"

Kommentare: They are human and also laughed with me! :)

Vorteile:

Walked through the steps with me when I had asked-to fix the issue-I'm not to savvy with computers-this was nice to have.

Nachteile:

At first staring Entrata, I felt it took long for someone to fix any issues but now it has been getting addressed and resolved right away or in a timely manner.

Property Excellence with Entrata

Kommentare: I really like entrata its been easy to learn and helpful with keeping up with traffic. entrata makes my day to day task easy breezy.

Vorteile:

easy to operate and understand. I like the fact my calls pop up on my computer screen while it ringing. multiple way to do task.

Nachteile:

i don't have any complaints about entrata

Excellent PM software

Kommentare: Great and easy to use, user friendly. I had no training with Entrata and used Yardi previously. I figured everything out by myself.

Vorteile:

User friendly, easy to manuever with little to no training

Nachteile:

Criminal/credit background screening delays.

Floating Property Manager

Kommentare: It's a great software. I love the tab for History in the reports section. It's a real time saver.

Vorteile:

It is user friendly and comes with a lot of support.

Nachteile:

The report section could be a little easier to navigate through.

Great Product

Kommentare: I love the product and very happy we made the switch, but there is always room for improvement. I am just happy the product continues to evolve.

Vorteile:

I love the ease of use. I love that it incorporates many aspects of property management from resident interface to marketing to accounting to asset management.

Nachteile:

feature requests are taking longer to get done. Support is difficult to get as you have to constantly reiterate issues.

Corinthian Asset Very Satisfied with Entrata!

Vorteile:

Honestly my team and I are very impressed with the functions and capabilities of Entrata and what it is able to accomplish for our organization. The constant forward thinking and development helps keep all the unnecessary software plug ins to a minimum. As a small business owner having a "one stop shop" greatly improves the efficiency within our organization. Keep up the Excellent Work!

Nachteile:

More flexibility in the PO system, and we would really like to be able to conduct vendor bill payment via ACH without having to go to AvidPay (Avidxchange product)

Best PM software on the market

Kommentare: Excellent. I can always get help and answers immediately when needed

Vorteile:

Easy to set-up, customer service is amazing, affordable compare to other platforms.

Nachteile:

Set-up can be challenging as there are so many options.

Entrata Review

Kommentare: I've had a bettter time with this software then others such as onesite

Vorteile:

What I like is how easy it is to add Guarantors, see residents' ledgers and rent totals. Maintenace is easy to enter and check on

Nachteile:

I don't like not being able to schedule tours or see who's missed calls we have.

Entrata is Simply the Best for Property Management!

Kommentare: Entrata is very easy to use, there's a couple of Wishlist items that I wish they would fix or include but overall, it's made my job as an Assistant Property Manager much easier than my previous property management companies who have used Yardi/Voyager/Yieldstar. There are very much similarities between Entrata and Apple as far as user-friendliness goes, top notch property management software, I'll always choose Entrata and vouch for it anytime I'm in a position to make those kind of decisions in the near future.

Vorteile:

I've used Yardi for many years before being introduced to Entrata only for a little over a year now and I believe this is the best product management software out. I can hands down say I've seen so many new leasing agents come in not knowing a thing about the software and becoming very familiar and teaching me new things by the second week of playing around with the interface and exploring Entrata. I as an assistant manager have taught my property manager so tricks such as the Merge Fields which I find very powerful and useful for reaching out to the entire community in bulk and also creating flyers, mass communication, updates to the property or projects happening, and even for delinquency collection. It's made my job 10+ clicks easier in comparison to Yardi, everything is straight foreward and not complicated. I love Entrata and wish this would be streamlined across the entire property management industry. Thanks for making my job easier!

Nachteile:

The website portion has some glitches I've noticed, mainly when prospects apply, some of the data does not transfer correctly so I have to do a lot of explaining upon receiving applications (eg. someone applies online and sees that the rent mentioned is only a fraction of what the asking market rate was from when they left the community after the tour). It definitely is the only major issue I've really experienced. Also, sometimes when applicants are trying to complete an application, occasionally it does not allow them to get to the next step to complete the application as if there's always something missing, Missing Fields but everything is complete so we often have to print out the application manually and sign it manually then need to scan and upload it when this happens. There should also be more than 2 uploads allowed for submitting documents the community needs to help process an application, for example, we need ID and 3 paystubs, most people don't know how to combined documents.

Entrata not Entrada

Kommentare: Entrata was very love and hate at first, especially the transition from Yardi to Entrata. But once we were trained on the software. The system itself is pretty seamless, all in one place. Very user friendly, great features throughout the entire software.

Vorteile:

I really like a lot of the reporting, and the texting feature that Entrata has. I also like how you can mass email tenants through Entrata. I also love the fact that I can see everything my residents do in there activity log cause you know resident lie a hand full of the time and we can catch them in it! lol.

Nachteile:

I wish Entrata has an option to only email certain buildings, or maybe my access only allows me to send to everyone but that would be great to separate the emails that way. I wish they have the option to block certain people for apply multiple times, like once they applied and got denied or cancelled it gets blocked right away and cannot re-apply for certain time frame. Sometimes the system glitches and when you respond to leads they are still being flagged as if a response wasn't given..

Makes most tasks simpler but some things should be rethought

Kommentare: Overall a nice software package to work with but customer service can be extremely slow to respond to tickets and sometimes seems to take excessively long to offer a resolution to same. Would like to see them pack in more features such as the ability to require the attachment of items to lease documentation as part of the signing process.

Vorteile:

Quick and easy access to the resident dashboard to review everything ranging from charges and payment history to repair requests and phone calls to team members.

Nachteile:

I do not like the way parent/children properties are handled when you're dealing with large properties that were built in phases. Often even representatives at Leasing Center aren't versed enough to locate residents between phases. Really need to add functionality to require the resident to upload and attach items to documents. For example on our parking agreement, it would be great if we could ask persons to attach their proof of motor vehicle insurance and motor vehicle registration when completing the document. Docusign has utilized this feature for ages. Despite repeated requests, Entrata is yet to embrace the concept.

great software

Kommentare: overall very pleasant experience and great people!

Vorteile:

In the industry, the best software out there. Has its quirks and you need to be detail oriented and patient to set it up but compared to the others, there's no competition. My favorite part are online leasing, the resident portal, and the level of customization and training resources

Nachteile:

Reporting needs to be worked out more, its sometimes not easy to fix an issue or understand why something works the way it does. Setup could also be a bit more intuitive and sometimes the customer support team doesn't have the answers you hope for and you figure it out yourself anyway.

Great software, needs better support in my opinion

Vorteile:

Entrata is easy to set up, customize, and maintain. Often times, I find it easy to fix problems on my own or help regional teams create new webpages that show specials, virtual tours, sitemaps, etc.

Nachteile:

It is really hard to get consistently great support. Technicians take too long to respond to inquiries, (sometimes days ). We would love to see ticket turnaround time improve. Also broken integrations are a major concerns. When API feeds are interrupted, this causes a decrease in availability for prospects. We could be potentially losing business due to this, enraging ownership groups, which directly affects our ability to retain management of properties.

Good operational management tool

Kommentare: i enjoy using the software. it is very useful. we have been noticing a high volume of user related issues on the resident end of the platform. We would like for the help desk to be more responsive to resident issues. often times the resident is directed back to the property level for assistance. we spend various time weekly attempting to troubleshoot resident issues that should be solved on the customer support end to assist the resident

Vorteile:

simplified solution for our daily operational needs

Nachteile:

the software can present challenges in our daily usage at times. some of the issues might be permission based related features also

Entrata is Great!

Kommentare: The software is undergoing continuous development, and we anticipate the introduction of additional features to further enhance our operational efficiency across the platform.

Vorteile:

If your team is seeking software that enhances efficiency and provides ample space and time to engage with prospects and residents, this platform stands out as the most effective I have encountered. Additionally, the support offered for setup, integrations, and inquiries is exceptional, delivering comprehensive assistance as needed.

Nachteile:

The response times for placing a ticket with Entrata's Support Team are currently slow. However, once communicated, the quality of work is commendable. We kindly request more clarification and regular updates in cases of delays to ensure transparency with our teams.

Thank You Entrata! Every Employee at Customer Support is Amazingly Helpful!

Kommentare: Though it took me a while to transition to Entrata software I now find it much more user friendly than Yardi was.

Vorteile:

Customer Support is friendly, informative and was instrumental in my training process.

Nachteile:

Updates that change permissions often effect my productivity.

Easy to use

Vorteile:

Entrata is easy to use for property managers as well as their residents. Having the help feature comes in handy. Quick payment processing as well.

Nachteile:

Not being able to upload multiple documents at one time to the document tab or in an email.

Entrata at Dobler

Kommentare: At first it was pretty horrible. Once the company started having more people involved and [SENSITIVE CONTENT HIDDEN] stepped in as our point person, things started going smoothly.

Vorteile:

I used Entrata software at Dobler for years and was pleased with the change ([SENSITIVE CONTENT HIDDEN] was excellent as our point person.) and the accommodation for the company.

Nachteile:

Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

Difficult at first, EASY once familiar

Kommentare: I really like it. My only complaint, and this goes along with learning a new software, is that there are often several different ways to access the same function. It's a bit confusing at first, but at the end of the day, the result is the same. Just takes practice learning your way around the software.

Vorteile:

I love the ease of inputting and referencing invoices; I love the ease of pulling reports and applying filters to get the exact information I need without other unecessary details; I LOVE having a Resident Portal.

Nachteile:

It's difficult to integrate to, especially if you're coming from an older software. For example, we used AMSI and there was a lot of information that couldn't/wouldn't transfer over and was hard to capture. Once we got established with Entrata, however, our time in the office has been much more efficient and effective.