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Über Statflo

The leading compliant one-to-one business text messaging platform for customer-facing teams.

Erfahre mehr über Statflo

Zeigt 29 Bewertungen

Lars K.
Lars K.
COO in Kanada
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best Addition to our Sales Culture Since [SENSITIVE CONTENT HIDDEN]!

5 letztes Jahr

Kommentare: Our business has made Statflo a cornerstone of how we do business. It is the medium for most client interactions, tracks client and rep growth and tenure-ship, and has allowed us to scale in different markets.

Vorteile:

Statflo is user friendly, simplistic, direct and easy to monitor results and track progress.

Nachteile:

Lacking some integration with email, which is crucial for B2B, and could have some better funnel management tools.

Antwort von Statflo

letztes Jahr

Appreciate the honest feedback, Lars. Wes had some candid feedback as well but really happy to hear how Statflo products have impacted your sales culture. Regarding integration with email, we're cooking up some really cool stuff regarding multi-channel messaging. You can check it out here and even sign up for early access: https://www.statflo.com/features/multi-channel-messaging

Brian S.
VP Strategy in USA
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Statflo is so dope.

5 letztes Jahr

Kommentare: Overall Statflo has been a game changing tool to our business. Statflo allowed use to replace our antiquated customer outreach process of making phone calls with sending text messages. Text messaging has made our reach more effective and less time consuming. The ability to see all conversations, track completion and weigh ROI have taken our customer outreach to the next level.

Vorteile:

What drove us to Statflo was their straight forward and honest ROI reporting tools. This is not a tool that relies on sketchy formulas to show a return. Statflo is so confident in their product they use real numbers.

Nachteile:

While integration, ramp up and ease of use were simple and strongly supported by their customer success team the current version of the software lacks end user control of some simple features that would be more effectively managed by the user than Statflo.

Antwort von Statflo

letztes Jahr

Brian, thank you for the dope review! You're right - we stand behind the results we help you drive and we're happy to put our platform and our team up to the test with transparent ROI reporting. Would love to learn more about the functionality you're referring to for end users. I'll be sure to pass the word on to your CSM.

Chad B.
Director of Sales, Western Canada in Kanada
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A good web based CRM

3 letztes Jahr

Kommentare: It's good for what we use it for, but I believe we could likely go more in depth on the service. We love working with [SENSITIVE CONTENT HIDDEN] and the support from her and her team is great!

Vorteile:

I do like that it's web based so that it can be accessed from anywhere. The functionality of the lists is fairly straight forward and the ability to report on progress is seamless.

Nachteile:

As it is a CRM, it does lack full CRM capabilities. Can I manage a customer database and set follow-up reminders to notify me of my next action on that account? Outside of creating an activity, I don't have the ability to do these things.

Antwort von Statflo

letztes Jahr

Hey Chad - thanks for the candid feedback. Sorry to hear that some of our CRM functionalities aren't living up to your workflow. We're enhancing the platform constantly and we're making it way easier to log activities, set reminders, leave notes, and more...all directly from the messenger window! Stay tuned and thanks for feedback again.

Ted D.
Regional Sales Manager in Kanada
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The best keeps getting better

5 letztes Jahr

Kommentare: As stated we are able to reach out to our existing customers after the initial sale and ensure they are satisfied and have all questions answered. We also reach out to customers who are eligible for renewals and can inform them of offers.

Vorteile:

We use Statflo in all our locations and it has become absolutely critical to our success in reaching our connecting with our customers. The value of this contact is measured in customer satisfaction and importantly sales. We would not be experiencing the level of success without this incredible product.

Nachteile:

There are no cons in that when issues arise we find the support at Statflo to be above the norm.

Antwort von Statflo

letztes Jahr

Thanks, Ted. Amazing to hear that the sales culture has really been molded around Statflo products. What you describe is exactly what we're in business to help you achieve: increase sales, engage your customers, and increase satisfaction.

Chad Z.
VP of Sales in USA
Rundfunk, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Statflo is simple and effective!

5 letztes Jahr

Kommentare: Since we started with Statflo a few years ago every single person I've communicated with, met, or interacted with at the organization was AMAZING to work with. They're all willing to listen and understand what their customers want out of their software. I have always been able to get advice from my "go to" person at Statflo that proves to be beneficial for our business. We love working with this company!

Vorteile:

We really like how easy it is to have conversations with our customers through Statflo. We can easily organize the conversations by the campaign and focus on having effective interactions. From an admin standpoint the reporting is very clean and easy to use. I can get the info I need whenever I need it to analyze ROI, where I need to improve, and what is working well.

Nachteile:

There have been a couple of times where a list wasn't built with the exact criteria requested, but it is always fixed within minutes of requesting it. Nothing major

Antwort von Statflo

vor 6 Monaten

Thanks for the review, Chad! We are so happy to work with Cellular Plus!

Jo lynn S.
Business Development Manager - Sales in Kanada
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Futureproof product!

5 letztes Jahr

Kommentare: I have had an overall extremely pleasant experience with Statflo. They are very responsive (especially [SENSITIVE CONTENT HIDDEN]) and because of this it has enabled me to work through Q & A with ease. Thank you [SENSITIVE CONTENT HIDDEN] and Statflo!

Vorteile:

I love the provide product feedback option as it allows users a connection to submit user feedback. This is something that most company's miss the mark on. User feedback helps make the platform successful and enables the platform to change with the time making it a futureproof product! I also really like the Statflo knowledge center separate tab as an option to help and guide users and answer questions.

Nachteile:

Reassigning campaigns is extremely difficult because it's not a mirror image of the accounts page. I looks and works completely different. If the smartlists page and reassign page could be merged I think it would be a much better experience for everyone.

Antwort von Statflo

letztes Jahr

Wow, Jo Lynn...to call you a power user would be an understatement! Thank you for the kind words and happy to hear that you're finding the support and feedback sections of the app useful. We love hearing from you so please keep those comments coming. To your point on campaign reassignment, we have some really interesting things we're working on that will consolidate your experience across pages/features, so stay tuned!

Kerri S.
Director of Marketing in USA
Telekommunikation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Statflo Has Changed How We Communicate to Our Customers

5 letztes Jahr

Kommentare: Our experience with Statflo has been nothing short of excellent. As you start working with them, it's easy to tell that they want to offer a product that will help companies with the CRM management which will overall help to increase sales. They listen, they make changes if needed and they care about the businesses they work with.

Vorteile:

The software is utilized by every front line sales rep, so has to be very quick and easy to use. Statflo checks the box for both of those and more. It has everything we need from information needed on the dashboard to reporting.

Nachteile:

The integration with our existing POS software (IQ Metrix) was already in place when we began working with Statflo, we did not experience any problems with this.

Antwort von Statflo

vor 6 Monaten

Thanks for the wonderful words, Kerri! It's always a pleasure working with Wireless World!

Elisa B.
District Manager in USA
Telekommunikation, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love love love this system!!

5 letztes Jahr

Kommentare: Fantastic experience overall

Vorteile:

Ease of use to get in contact with current, former and future guests [SENSITIVE CONTENT HIDDEN] is the best!!!!

Nachteile:

Duplicate listings on occasion but is corrected immediately everytime.

Antwort von Statflo

letztes Jahr

Thanks, Elisa! Love love love your review. Glad to see we're helping you with all type of guests (former, current, future). We're all about helping you engage, retain, and grow your customer base so this is music to our ears. And thanks for the feedback on duplicate listings/data. It happens sometimes but, to your point, we're pretty quick at fixing them because we know how that affects your work.

Jasprit B.
Jasprit B.
Director - Markerting and Technology in Kanada
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

4 letztes Jahr

Kommentare: Overall positive

Vorteile:

- Ease of use - Great support from our account representative

Nachteile:

Missing broadcast message option for text service.

Antwort von Statflo

letztes Jahr

Hey Jasprit - thanks for the great feedback. We'll be sure to pass on the encouraging words to your customer success manager. As for broadcast messaging, we want to make sure we're increasing your likelihood of responses and conversions. Our data shows that one-to-one consistently outperforms broadcast messaging while also protecting you from anti-spam laws. With that being said, we're working on a cool workflow to help you get through campaigns faster than ever. Stay tuned!

Larry Z.
Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Way To Practice Outreach

5 letztes Jahr

Vorteile:

I love that this is direct marketing to my own customer base. The fact that you can shoot a text to a customer and have them see everything without having to pick up the phone is perfect. Even if my target is not ready to buy today it shows we care and we are in the back of their mind.

Nachteile:

No cons for me at all. The software does what it is supposed to.

Antwort von Statflo

letztes Jahr

Simple and to-the-point! Thanks, Larry. Even if folks aren't ready to buy, a strategically placed text message keeps you top-of-mind. Love the feedback!

Brad W.
Director of Sales and Operations in USA
Rundfunk, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Statflo

4 letztes Jahr

Kommentare: It has been very beneficial to our company. The ability to customize our outreach message was extremely helpful during the early days of COVID in reaching out to support our customers in need. We have captured additional sales and it has helped our stores remain top of mind when our customers are ready to purchase.

Vorteile:

Extremely easy to use and understand. Great reporting down the rep level. Ability to see actual text conversations with customers to be able to coach associates toward improvement.

Nachteile:

Other than being glitchy when logging in, it always works, usually just takes 2 or 3 attempts, I haven't had any significant issues.

Antwort von Statflo

letztes Jahr

Thanks for the feedback, Brad. Glad we were able to support you throughout these difficult months. As for the login attempts, we're working on a fix to help make all logins more secure. Stay tuned!

Wes F.
Sales manager in Kanada
Rundfunk, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for every day usage, bad for reporting

4 letztes Jahr

Kommentare: Great for practical use, poor for reporting

Vorteile:

We see a tremendous lift in customers returning

Nachteile:

This softwares ability to report on conversion is sub optimal. How many customers came from specific lists to upgrade? How can I share that data easily? How can we combine the data from all months to spot trends?

Antwort von Statflo

letztes Jahr

Thanks for the feedback, Wes! Glad to see that text messaging gets your customers back into your stores. Fair point on the reporting side and we're making improvements so that you can play with your data as much as you want. Be on the look out for that!

Hannah L.
Regional Enterprise Manager in USA
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Greta Product

5 letztes Jahr

Kommentare: It’s been easy to use, quick, and helpful to all our associates and customers alike. Customers love being able to speak through text.

Vorteile:

This is an amazing tool we use daily that help us reach out to mass groups of customers quickly to invite them in store.

Nachteile:

It would be great to have more customization options but we still love it.

Antwort von Statflo

letztes Jahr

Thanks for the love, Hannah! Great to hear that your customers AND your team love interacting over text. Look out for some cool updates coming your way. We're making things way more flexible so you can make Statflo your own.

Elvin B.
VP Sales / Business Development in USA
Rundfunk, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Outstanding Partners

5 letztes Jahr

Kommentare: The team at Statflo have been great partners since day 1. They are proactive in their approach, and are extremely responsive. If you are looking for a CRM tools for retail, I would highly recommend you give Statflo a serious look.

Vorteile:

Very intuitive for all end users and provides which helped accelerate adoption rates.

Nachteile:

No real cons at this point. Our experience with both the software and account team has been very favorable.

Antwort von Statflo

letztes Jahr

Thanks for the kind words, Elvin! The pilot is always a nice way to ease into Statflo and let the results speak for themselves.

Brandon J.
District Manager in Kanada
Einzelhandel, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

An incredible tool for managing customer outreach, post-sales service, and driving repeat business.

5 letztes Jahr

Vorteile:

Statflo boasts ease of use and strong reporting capabilities. More than the software itself, the collaboration and support from the Statflo Team makes this a great addition to the customer experience.

Nachteile:

I have no concerns with the Statflo software. One recommendation I could recommend would be automated reporting to a specific distrobution list that covers the key KPIs.

Antwort von Statflo

letztes Jahr

Love the this feedback, Brandon. providing a stellar customer experience is our #1 priority so that's good to hear that our platform helps you do that. We're making some big improvements to our reporting suite, so be on the lookout for that!

Alicia R.
Enterprise Manager in USA
Telekommunikation, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and Efficient

5 letztes Jahr

Vorteile:

I like how easy it is to reach out to customers via text or call. It helps create better relationships with customers. I love the reporting features and how you can easy track success and coach off of the reports.

Nachteile:

Sometimes there are certain glitches where the phone number is out of the area, or where leads were supposed to be removed but weren't.

Antwort von Statflo

letztes Jahr

Wow! Thanks for the generous review, Alicia. Glad to hear that the reporting gives you the right insight to coach to better behaviors. We've tightened up on data issues, so let us know if things are better on your side!

Vinny R.
Regional Director in USA
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Statflo

5 letztes Jahr

Vorteile:

Ability to reach and stay relevant with customers. A great tool to maintain and grow your business. Definitely recommended if you are looking to grow your business

Nachteile:

The one thing I'd improve is the selection of customer whiles reassigning to new Representative

Antwort von Statflo

vor 6 Monaten

Thanks for the feedback, Vinny! We've made a note of your suggestions and hopefully will have something to show for it soon!

Shelley V.
Business rep in USA
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best since paper

5 letztes Jahr

Kommentare: It’s been great to work with the team

Vorteile:

I love that it reminds me when to follow up with guest and keeps everything in one place! It make my customers feel important.

Nachteile:

Not much it’s a pretty smooth interface, it would be nice to be able to customize the initial chat request to add personal touch to sale

Antwort von Statflo

letztes Jahr

Thanks for the feedback, Shelley! We're all about making outreach easy for you and your customers. Good note on the initial chat request. Indeed, while we do allow you to customize a few things like name, location, etc, the rest of the message is fixed according to the campaign. We mostly do this to ensure the conversation starts on the right foot and reduce any risk of being too "salesy" on the first go. But, fair point, and we'll pass the feedback on to our product team.

Scott L.
Director of Sales in USA
Unterhaltungselektronik, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A Step Into 21st Century

4 letztes Jahr

Kommentare: Very positive so far. We look forward to future development of the product.

Vorteile:

It really is a step into the 21st century of communication. Outbound calls are a thing of the past. This system is intuitive and easy to use.

Nachteile:

It is in the very early stages of development in regards to features. We would like to see it add closed sale tracking for individuals as well as a metric to compare agencies in skill. Like closed sale/text or something.

Antwort von Statflo

letztes Jahr

Awesome feedback, Scott! Definitely a modern way of doing outreach vs. calling every single customer. Happy to have you as an early adopter of Statflo and appreciate your patience as we mature and grow the product to meet your needs.

Nathan S.
Sales Manager in USA
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing

5 letztes Jahr

Kommentare: Statflo has been phenomenal, [SENSITIVE CONTENT HIDDEN] our rep does an absolutely amazing job helping us.

Vorteile:

I like that it is friendly for us to see all of the customers in statflo.

Nachteile:

I think if it were a tad bit user friendly with roles and dividing up accounts a bit more.

Antwort von Statflo

letztes Jahr

Hey Nathan - thanks for the review. I'll definitely pass those kind words on to your CSM.

Brandon D.
District Manager in USA
Unterhaltungselektronik, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Need more reporting

5 letztes Jahr

Kommentare: Seeing very steady sales and customer responses. Definitely worth the time spent even at rep level seeing solid ROI

Vorteile:

Very simple and easy to use. Quick rollout to new hires and very efficient use of time

Nachteile:

Reporting is a little underwhelming. Would like more reporting around follow up. 2nd and 3rd messages. Etc.

Antwort von Statflo

vor 6 Monaten

Thanks for the feedback, Brandon!

Casey I.
Store Manager in USA
Einzelhandel, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ease of access

5 letztes Jahr

Vorteile:

It's very easy to text customers, and for this day in age that's how most customers respond.

Nachteile:

It does feed in from RQ, so if the information is wrong or you don't have the customer information you have to do some research.

Antwort von Statflo

vor 6 Monaten

Thanks for the feedback Casey, we've made a note of your suggestion!

Brittani S.
Sales AGENT in USA
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Features

5 letztes Jahr

Kommentare: Helps talk to customers and set up a time with them.

Vorteile:

Like all the features there easy to use.

Nachteile:

I have nothing bad to say its a great program

Antwort von Statflo

letztes Jahr

Thanks, Brittani! Happy to hear that it helps you get closer to your customers. With less foot traffic to retail locations now, I would imagine Statflo is a big help in either getting them in store or just check in and stay top-of-mind.

Julian S.
District Manager in Kanada
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Grow your Business & Drive Traffic

5 letztes Jahr

Vorteile:

Statflos Smart Lists helps make sense of our full CRM base, and narrow in on strategically on the customers we want most to engage with. This helps drive our conversion & bring interest into our stores through a platform which is easy to use, and acts as a medium to interact with our customers.

Nachteile:

The volume! And thats a good problem to have. The most challenging thing is ensuring you're on the ball with customers reaching back out to you after you've sent out your Chat Starter.

Antwort von Statflo

letztes Jahr

Thanks for the feedback, Julian! The volume of messages is definitely a good problem to have! That means your customers love hearing from you :)

Erin C.
Director of Operations in USA
Telekommunikation, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A great way to connect with customers!

5 letztes Jahr

Vorteile:

We love that we are able to communicate with our customers via text message. We have found that customers are a lot more responsive and they are able to find our chat thread down the road to quickly reach out to us if they have a question or an issue.

Nachteile:

There were some initial issues with who the customer was assigned to but we have been able to work through that issue.

Antwort von Statflo

letztes Jahr

Awesome feedback, Erin. Thanks! That's the benefit of texting: you can just pick up where you left off! Glad to hear that those assignment issues were worked out. Do reach out to your CSM should that still be something that needs work.