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Über Medici

Verbindet Ärzte sicher mit Patienten per Text, Audio und Video von ihren Mobiltelefonen aus.

Erfahre mehr über Medici

Vorteile:

It has given them peace of mind that we can be reached with ease. This has alleviated some for their stress and ours through these trying times.

Nachteile:

It was slow the other day and I wasn't sure if everything went through and I think it charged the client twice.

Bewertungen zu Medici

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

7,4/10

Medici hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 21 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (21)

Diana
Diana
Medical Scribe/Support Staff in USA
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great for communication

5,0 vor 4 Jahren

Kommentare: It was really great. It stored my login information for when I had to use it again a few more times.

Vorteile:

I love that it is easy to use and that you can get alerts on your device when the other party you are talking to has responded.

Nachteile:

I had no issues with this software. It was very easy and very convenient for me to communicate with a veterinarian's office.

Antwort von Medici

vor 4 Jahren

Thank you so much for your positive review, Diana. We are happy you found the app so easy to use. If you ever run into trouble please don't hesitate to reach out to our support team within the app. As proud as we are of the app's ease of use, we are equally proud of our Client Success team's responsiveness. We are here to support your practice whenever you need us.

Patrick
Sr. Director of Marketing in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

In Betracht gezogene Alternativen:

Secure, lightweight and reliable telehealth product

5,0 vor 4 Jahren

Kommentare: Medici helped us quickly pivot our business from in person visits to virtual which allowed us to continue providing care for our patients whether face to face or virtual. We had a great experience from first contact to where we are today.

Vorteile:

How easy it is to setup for both providers and patients. That was a big concern for us when deciding what telehealth product to implement. The text feature is awesome! Our physicians are very happy they have the freedom of interacting by text. Also, the customer support for this product is top notch.

Nachteile:

We are currently in the process of integrating with our scheduling system. Its too early to tell at this point.

Antwort von Medici

vor 4 Jahren

Patrick, thank you for your positive review. And for being a part of the Medici community. We are proud to support you and Physician Partners of America!

Jaime
Owner/Veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Platform that does not do it all yet

3,0 vor 4 Jahren

Kommentare: I have had several dropped calls, electronic sounding skipped conversations, several choppy videos and it is very expensive compared to what my colleagues were using. I could be using free skype to do this as well as screen shots of my chats and just billing before my time is offered. I was told I rolled in at $125/month on billing but it appears I will be billed $150 according to the online level of my membership- and all of my colleagues are using free or much lower cost platforms. I am expecting to see an explosion of technology to be able to justify the cost of this as I have already put over 6 hours into this month and I haven’t yet paid for the platform use.

Vorteile:

The .pdf generated for records at the end of consult

Nachteile:

Cannot record voice or video Cannot change price of consult based on time Some consults are getting way underbilled others are overbilled

Antwort von Medici

vor 4 Jahren

Jaime, I'm so sorry you had this experience with us right off the bat. We're here to make things simple, not complicated. We are pushing out an app update this week that replaces our audio/video client, and will dramatically improve your audio/video quality within the app. Rest assured we will honor the price you were quoted. Please contact support@medici.md if you find you were billed incorrectly and we'll address immediately. And while we cannot argue that Skype is less expensive, Medici is HIPAA-compliant and will remain so. Your dedicated Customer Support Team can also help with recommendations on how to get the most value out of Medici. If you give us a try, I am sure you will find your investment worth it.

John
John
physician in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent, full featured and reliable

5,0 vor 4 Jahren

Kommentare: After looking around the Internet and reading reviews (well before COVID-19), I started using Medici, and I have been very happy with it for the last 4-6 months. It has an iPhone, Android and Web app, and allows texting, audio and video calls. It has a free version, but the paid version with all the features is $125/mo, with a 3 month initial commitment, then month to month. The list price is $149, but they are discounting for new signups. The patient downloads the Medici app on their cell phone; you can text them with the invitation/app store link to start the process if they are non-techies. If you are willing to upload names and telephone numbers to Medici as an Excel spreadsheet (I just ran a report in AC), all of your patients get a text saying that you are now connecting by telemedicine and a link to the Medici mobile app. You can also Eprescribe within the app (paid version). You & the patient can upload/download files to each other, and Medici provides you an upload area to keep frequently used files. Unlike most EMRs, customer/tech support is connected by text 24/7 and generally responds in minutes. You can set up the app to require the patient to enter a credit card number & charge the patient after the teleconsult is done, or not charge, your choice. Medici charges you about $1-2 per paid consult, nothing if no charge to patient.

Vorteile:

Easy sign up & login for patients & docs Fast & reliable video connections Able to charge or not charge for each telemed consult at time of service, Medici handles transaction Can upload patient & phone list to Medici to notify patients at startup & ongoing, and link to download page Both smart phone & Web apps -- staff can monitor & reply to patients Patients & doctor can upload & download docs & photos via Medici Library of frquently uploaded cocuments, can be added to by doctor to send to patients Eprescribe within the app Text consult can be converted to audio or video chat by doctor

Nachteile:

Cannot directly import consult text into EMR; need to cut & paste Document library has tiny icons on phone app, hard to identify specific document to upload

Antwort von Medici

vor 4 Jahren

Thank you for your positive review, John. We're glad that Medici is the solution you chose for your practice. I've shared both of your concerns on the EMR integration and document library with our Product team. And wanted to confirm that the $1-$2 fee you see per consult is not paid to Medici, but to Stripe, our credit card processing vendor. The only fees you pay to Medici are your $125 subscription fee. We are proud to say you keep 100% of your consults fees, less the processing fee to Stripe.

Matthew
Veterinarian in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love what it does, but far from perfect

4,0 vor 4 Jahren

Kommentare: 7/10. Love our end of it. Dislike client experience.

Vorteile:

I like the dashboard and platform. Very easy to communicate with the owner of the pets we are seeing. Love that we don’t have to show our video feed when a client shows us their pet. Clients adding pictures of their pet is easy as well and a helpful diagnostic tool.

Nachteile:

I really dislike how difficult it is for the client to download, find our hospital and her everything started. The more steps a pet owner has to take on their own, the less compliance we have. We need a QR code that downloads the app AND automatically searches the hospital. Anybody over 50 gets frustrated and gives up. And we lose that potential revenue. After all- we are a business and the goal is this is to generate revenue. Half the people that try it, love it. The other half... quit before trying

Antwort von Medici

vor 4 Jahren

Matthew, we're so proud to support your practice, and grateful for your review. Thanks for being a part of the Medici community. We are sorry to hear your have dissatisfied patients; that is the opposite of our objective. There are a number of things we can do to help your patients connect with you more easily within the app, one of which is your suggestion to create a customized code for your patients. Your dedicated Customer Support Team can easily assist you here. Please reach out to support@medici.md via email or within the app at your earliest convenience so that we can help you.

Aaron
Veterinarian in USA
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy and Secure

5,0 vor 4 Jahren

Kommentare: Very good customer service. You can talk to a person to help onboard and explain the app functions.

Vorteile:

Safety of the medical information. Other platforms are less expensive but reserve the right to sell client/patient/veterinary data. It is also easy to use. Very intuitive

Nachteile:

I wish it would be more apparent to my client when I turn the app off. There is an indicator light that turns from green to gray but sometimes clients do see the change.

Antwort von Medici

vor 4 Jahren

Aaron, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community. As for the client notification recommendation, our Product team is at work on addressing that as we speak. We'd like to show you some of their preliminary designs once available if you are interested.

Kellee
Veterinarian/Medical Director in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Useful but needs refinement for veterinary use

4,0 vor 4 Jahren

Kommentare: This is a service people want. I had my initial discussions with representatives of Medici, including [SENSITIVE CONTENT HIDDEN], an early veterinary user over a year ago. Our state board has historically been draconion with treatment of board complaints and isn't willing to clarify statutes in regards to telehealth. With COVID-19 requiring innovating ways to keep in contact with our patients, I determined it would be easier to get forgiveness than permission and implemented it a month ago. It has been well-received, and we have had many clients both sign up for and use the app.

Vorteile:

I like that I can access Medici from my desktop and phone, and I receive notifications on my Apple Watch when I am online.

Nachteile:

I would like for clients/patients to see when I am offline, so they do not expect a reply at my set time of 2 hours when I am not available. As the practice owner, I would like there to be an administrative dashboard so that I can see how many calls other providers are taking and give them a commission-based pay without having them to have to screenshot and provide that information. I also would appreciate better integration with veterinary practice management software. I realize that is probably in the pipeline, but at this time, any photos or videos sent aren't available when the consult is manually attached to our records in Avimark.

Antwort von Medici

vor 4 Jahren

Kellee, thank you for your review. Happy to hear your offering of Medici as your telehealth service has been well-received by your clients (and we see state boards across the country opening up to the value and convenience of telehealth). Your concerns around showing availability and better dashboard management are on our roadmap. We look forward to continuing to roll out app updates that make Medici even more valuable to you and your patients.

Trent
owner in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Timing is everything

5,0 vor 4 Jahren

Kommentare: It has allow us to stay in direct contact with clients alleviating some communication delays. Clients like the direct contact even though they have have to pay for it.

Vorteile:

We were already in the process of implementing this software when the Coronavirus pandemic hit so were were ahead of the curve. All clients whom have a smart phone are able to use the app very easily. It has given them peace of mind that we can be reached with ease. This has alleviated some for their stress and ours through these trying times.

Nachteile:

Not much...some clients have had trouble uploading videos, and at times typing is delayed when I text. Not sure if this is the software, app, or my phone.

Antwort von Medici

vor 4 Jahren

Trent, thank you for reviewing Medici. We are proud to support your veterinary practice (and hope to for as long as you are practicing). If you haven't already done so this week, update your app and encourage your clients to do the same (you should have received an email from us yesterday on this very topic). We just released improved audio/video functionality that may address your video upload issues. Let us know at support@medici.md or within your app if you continue to have any issues.

SU ZAN
MD in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

My Life Line

5,0 vor 4 Jahren

Kommentare: Medici has allowed me to jump from paper charts into the world of telehealth with surprising ease. It is affordable for someone in solo practice and I didn't need to buy any other new technology. It works on my old phone and old computer. Both support staff and instructional videos are available, though the videos are a little small and move along pretty quick. Amazingly, Medici let me move from the realization that I was going to need to be practicing telehealth to actually doing it in half a week.

Vorteile:

This product is sustaining my practice and helping to keep my office safe while caring for patients during the COVID19 stay at home orders. It was reasonably easy to install, set up and implement. The support staff is helpful and attentive. Besides seeing patients it allows one to prescribe and bill through the app. It is secure and HIPAA compliant.

Nachteile:

The software is very easy for the 20 to 40 year old patients to use. It is less intuitive for the older patients and some seem to need more direction that the app offers. Though saying that I've had patients in their 80s use Medici without any problem.

Antwort von Medici

vor 4 Jahren

Thank you Su Zan for your review. It makes us so happy to hear how much value you are finding in your Medici app. And love to hear your 80 year old patients are using Medici with ease! We'll work on improving our videos for both you and your patients...thanks for the feedback!

Tanika
RVT in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

View from the Veterinary Field

4,0 vor 4 Jahren

Kommentare: Overall experience has been positive. Definitely recommend the product, it just may not work best with a multi doctor veterinary practice.

Vorteile:

Customer service has been great. With the product itself, we like that ease of sending photos, voice/video calls, the completion and charging out clients.

Nachteile:

This software has been a bit difficult with how we were looking to integrate it into our practice. Having to "connect" the variety of DVM's to the conversation, leaves the main account (our triage account) being bombarded with notifications. In the human world they would contact their specific doctor, but with us, our vets work different days and if clients try messaging a vet who is off duty then they may not get contact for a week. So we have clients message a main account first and triage then connect to the vet on duty that day. Just not completely seamless for how we wish to have it function.

Antwort von Medici

vor 4 Jahren

Thank you for your review, Tanika. We are happy you gave Medici the opportunity to support Creekside Animal Hospital. And it is always nice to hear our customer service has been great! As every multi-provider practice may function a little differently, your feedback on how you do it with Medici is important for us to continue to optimize the workflows in the app and deliver greater value to your practice. Thank you for sharing.

Sara
Veterinarian in USA
Tierarzt, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Medici Review

5,0 vor 4 Jahren

Kommentare: Overall, I feel Medici has helped maintain client communications, especially amid the pandemic and provided an easy transition from in-clinic medicine to telecommunications. The application is easy to use for the clinic and for the clients and I love that it has desktop capabilities.

Vorteile:

The customer service representative checks in regularly. I like that I am able to log in and out seamlessly and set my response time. It is an easy interface for clients to use.

Nachteile:

I have had only a few issues such as not being able to hear audio when clients send a video without doing extra steps on a desktop. I have also had issues when I have left conversations and still had the same notifications popping up.

Antwort von Medici

vor 4 Jahren

Thank you for your positive review, Sara. We're proud to support your practice. And proud to say that we are pushing out a new app release this week that will dramatically improve your audio/video quality. Look out for a notification that it's time to upgrade your app later this week.

Darren
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great HIPAA-compliant app for Virtual visits

5,0 vor 4 Jahren

Kommentare: My experience was great with Medici. I had my questions answered and the setup was quick. We needed to get this service implemented quickly to serve the needs of our patients during the pandemic and into the future.

Vorteile:

The best things about this product are that it is easy to setup and it works. We purchased it Wednesday and were using it with our patients on Friday. It also gives us the freedom to bill the patient or insurance.

Nachteile:

It currently does not have an app specifically for the iPad. It would also be nice for it to be able to specify that the patient was the child of the parent even though it is going through the parent's phone.

Antwort von Medici

vor 4 Jahren

Thank you for your review, Darren. We are so happy that your experience with Medici has been great. We understand the value of being able to distinguish parent from child in your practice, and are looking at the best way to bring that into your Medici app. Stay tuned!

Sara
Associate veterinarian in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use

5,0 vor 4 Jahren

Kommentare: So far, it's been great.

Vorteile:

How easy it is for someone who isn't tech-savvy to use. There are a few steps to follow to finish a consultation, but once I was shown, it's been a breeze.

Nachteile:

It was slow the other day and I wasn't sure if everything went through and I think it charged the client twice. My receptionists took care of it by contacting the client. It might not have actually billed her twice, but it was very slow just one day.

Antwort von Medici

vor 4 Jahren

Sara, thank you for your positive review. And for being a part of the Medici community. We are proud to support you and Midwest Animal Hospital. I am sorry you experienced slowness in the app, but also happy it was only for a day. Many factors may have contributed to the latency at that time. But please know you can always reach out to support@medici.md both via email and without your app if you have anything less than a positive experience.

Michelle
Veterinarian in USA
Tierarzt, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Medici telemedicine

4,0 vor 4 Jahren

Kommentare: Overall, it has been a new useful too in the clinic.

Vorteile:

The application is very easy to use. Easy to communicate with clients on the application.

Nachteile:

Payment doesn’t always go through smoothly.

Antwort von Medici

vor 4 Jahren

Thank you for your positive review, Michelle. We're glad that Medici is the solution you chose for your practice. We are continuously updating our app, ensuring we have Stripe's latest integration in place for processing your payments. While Stripe may experience issues that cause some latency in processing, please don't hesitate to contact support@medici.md if you ever experience payment issues. We may not always be in control over the processing, but we do always want to ensure your concerns are being heard.

Steve
PA in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Fairly easy to use with one big drawback

4,0 vor 4 Jahren

Kommentare: The software was pretty easy to navigate, but the BIG drawback listed above makes it very difficult to implement in a multi-provider practice

Vorteile:

The interface with the patients was pretty straightforward. Communicating was easy and sending prescriptions and adding attachments was not difficult

Nachteile:

The biggest problem was that there was no way that I found to differentiate the patients in my inbox that had already been contacted vs new consults. You couldn't mark them as "done" or move them to another place, so if more than one provider was seeing the patients on the list, there was no way to know if the patients had been contacted already by anyone else.

Antwort von Medici

vor 4 Jahren

Steve, thank you for your review. We are so happy you found setup easy, and have already found value in ePrescribe and sharing of content with your patients. And we hear how important it is for you to be able to manage you patients in a multi-provider practice, and have shared your concerns with our Product Team. Would love to show you what they come up with if you are open to that.

Rachel
Veterinarian in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New user

4,0 vor 4 Jahren

Vorteile:

Easy to use, clients seem to really like the platform

Nachteile:

The fact that our hospital has an account and doctors have to have separate accounts

Antwort von Medici

vor 4 Jahren

Rachel, thank you for reviewing Medici. We would love an opportunity to assist you with Coyne Veterinary Center's accounts. If you would please reach out to support@medici.md either via email or within your app, your dedicated Customer Support Team will be happy to assist with your account set up.

Jean
DVM in USA
Tierarzt, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Easy to use!

5,0 vor 4 Jahren

Vorteile:

Easy to use and get started. Intuitive software for mobile phones.

Nachteile:

Set up team not very flexible with different software.

Antwort von Medici

vor 4 Jahren

Jean, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community.

Jill
CNM in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Telemedicine

4,0 vor 4 Jahren

Kommentare: Medici has helped us implement telemedicine

Vorteile:

Very easy to use. Easy to explain to patients.

Nachteile:

Sometimes hard to get the correct ICD10 code. I have had to lookup codes to be able to input them in medici.

Antwort von Medici

vor 4 Jahren

Jill, we're so proud to support your practice, and grateful for your positive review. Thanks for being a part of the Medici community.

Oliver
Naturopath in Südafrika
Medizinische Praxis, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great

5,0 letztes Jahr

Vorteile:

Easy to use and great privacy options for clients

Nachteile:

Escribing could be more streamlined for use

Jessica
Physician in USA
Krankenhausversorgung & Gesundheitswesen, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Just another software company

3,0 vor 4 Jahren

Kommentare: They are slow to redoing and rectify issues

Vorteile:

Texting feature between myself and patients

Nachteile:

Patients cannot upload a pharmacy, no work excuse notes

Antwort von Medici

vor 4 Jahren

Thank you for your review, Jessica. We are happy you gave Medici the opportunity to support Visser Health. We'd like to better understand the issues your patients are having with identifying their pharmacy with you. The app uses the patient's stored address to identify area pharmacies, but the patient is also able to share any pharmacy they wish with you. But if you would please contact support@medici.md either via email or within your app we could help you with both this and any other feature questions/concerns you have.

Mark
Chief of Surgery in USA
Medizinische Praxis, 10.000+ Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Talking to my patients

5,0 vor 4 Jahren

Kommentare: Short trial. Works well

Vorteile:

A. Quick solution fo telemedicine activity. Easy to use. Friendly interface. Glitch free.

Nachteile:

Not sure on pricing. Interfaced well with software on my PC

Antwort von Medici

vor 4 Jahren

Mark, thanks for your positive Medici review. We're glad that Medici is working for you. And you can always submit suggestions to our team on how to improve Medici at support@medici.md.