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seit 15 Jahren bei der Softwareauswahl

Über Zenvia Conversion

Vereinfacht die WhatsApp-Kommunikation zwischen Kunden und Unternehmen und hilft dabei, das Wachstum im Messaging-Zeitalter voranzutreiben.

Erfahre mehr über Zenvia Conversion

Vorteile:

We are loving Sirenas integration with WhatsApp, since it offers a very fast channel directly to our costumers.

Nachteile:

Sometimes presents problems with the value of the services since they do not appear complete in the review.

Bewertungen zu Zenvia Conversion

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,0
Funktionen
3,9
Preis-Leistungs-Verhältnis
3,8

Weiterempfehlungsquote

7,6/10

Zenvia Conversion hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 359 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (359)

Eduardo
Eduardo
Owner in Brasilien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Need more automation and a better phone app

5,0 vor 4 Jahren

Kommentare: Good, easy to use, need more features, more detail reports, forcast.

Vorteile:

Easy to use, friendly. easy to integrate with other apps, in general is this.

Nachteile:

We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.

Antwort von Zenvia

vor 3 Jahren

Thank you! We always count on your valuable feedback to keep on improving.

Mayte
Marketing manager in Mexiko
Immobilien, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Futures an costumer support

4,0 vor 4 Jahren

Vorteile:

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.

Nachteile:

The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena

Antwort von Zenvia

vor 4 Jahren

Hi Mayte, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Florencia
Gerente in Argentinien
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

You are on time to change

1,0 vor 4 Jahren

Kommentare: Not practical, not usefull. You are an organization very desorganization.

Vorteile:

The idea is good.

Nachteile:

That always has trouble

Antwort von Zenvia

vor 3 Jahren

This is the most painful review to receive, not only is it a low rating but there is no opportunity for improvement. Has it been the worst? Why has it been? This review was sent last year. Have you managed to use it again? Now the platform is much more robust, allowing more messages, functions and channels such as Instagram. Looking forward to having you with us again.

Diego
Manager in Brasilien
Tierarzt, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Review

5,0 vor 4 Jahren

Kommentare: managing a big quantity of leads thru WhatsApp is insane, Sirena help us doing this, nice and easy

Vorteile:

ability to organize leads and set reminders because of the integration with WhatsApp messenger

Nachteile:

It lacks a funnel view of the customers

Antwort von Zenvia

vor 4 Jahren

Hi Diego, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

julia
operations manager in Brasilien
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

julia's review

4,0 vor 4 Jahren

Vorteile:

Easy to use Intuitive Feels like using whatsapp web

Nachteile:

Poor reports. I manage a team of 30 analysts, who talk to clients on Sirena all day long. I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc

Marcel
CEO in Brasilien
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Feedback

4,0 vor 3 Jahren

Kommentare: The implementation/ onboarding could be better. I would like to receive a training.

Vorteile:

Whatsapp interface. Team works, status of each interaction.

Nachteile:

Dashboards and the possibility to continue custo er journey. Sirena stops when custom do a purchase

Stephanie
Mananger in Peru
Gewerbeimmobilien, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Friendly user

5,0 vor 4 Jahren

Kommentare: Very good!

Vorteile:

Very friendly and real time information on sales

Nachteile:

Few analytics and reports Would like automatic reports

Antwort von Zenvia

vor 3 Jahren

Thank you, Stephanie ! We are glad to read your review and I'll be reporting your comments to our team. About the reports, they update automatically. Could you give an example of what is on your mind? It'd help a lot the team of developers. Thank you for the feedback once again, It inspires us to continue working and improving.

Luis
Asesor de Ventas in Mexiko
Automotive, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The most

5,0 vor 3 Jahren

Kommentare: I like it because its easy and quick to learn how to use it.

Vorteile:

I like the easy way to manage the app and to work in it.

Nachteile:

That we have to open every 24 hours a conversation in whatsapp instead of having it open until we close the lead.

Graciela
Comunnity Mannager in Argentinien
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Intuitive and easy to implement software

4,0 vor 4 Jahren

Kommentare: We are comfortable with the software.
It is very institutional, when defining changes.
Very easy training is given in compression.
Whenever we need support they are giving us a hand.
It has given us a great help in reordering our client portfolio.
Needless to say, I recommend them.

Vorteile:

It is intuitive when carrying changes. Implementations according to needs and responses with effective solutions

Nachteile:

Maybe you can be more accessible with whatapps answers that sometimes do not apply to my business

Antwort von Zenvia

vor 3 Jahren

Thank you, Graciela ! We are so glad to read your review. It inspires us to continue working and improving. Concerning the messages that don't apply to your business, it's possible to edit them and send to Whatsapp to approve. Do you know how to do it? Please let us know how everything 's been going. Thank you!

Richard
Richard
Automation Leader in Ecuador
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A solution for your digital team!

4,0 vor 4 Jahren

Kommentare: It has been wonderful! An excellent team to work with. 100% recommended

Vorteile:

Sirena helps with teams to comunicate with an unique and automatized channel, such as WhatsApp. The integration with severals tools allow to external software, but, the most like about the software is the possibility to use one WhatsApp number for all my team!

Nachteile:

A bot developer option, massive sending message to your opt-in contactas

Antwort von Zenvia

vor 4 Jahren

Hi Richard, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. You'll probbably be glad to know that we launched Sirena Bots and soon we will have the chance to send massive templates to your contacts, hope it fits with your needs. Best, Luis

Gonzalo
CMO in Chile
Rechtsberatung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It makes your sales team go faster

5,0 vor 4 Jahren

Kommentare: It has been a good experience overall. We manage a lot of client's request per day, and made us more efficient in brief time.

Vorteile:

I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system. It really makes you go fast with your follow ups and new contacts

Nachteile:

The reports are not good enough since they're very structured and apparently from a 3rd party service

Antwort von Zenvia

vor 3 Jahren

Hi Gonzalo, what a good message to receive! Thank you for your comment, we appreciate it. I'll be reporting your comments about the reports to our team of developers, although you evaluated it more than a year ago, the system has improved a lot since then. We'll always count on these valuable feedback to go on bringing our best.

Laura
Marketing Manager in Mexiko
Automotive, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Marketing Uses

5,0 vor 4 Jahren

Kommentare: We work faster, easier and more organized, it makes the reports more efficient and easy for users to understand.
Is a great tool for the marketing team

Vorteile:

The part that is most functional to marketing area is the reports of results, clients and media. I like that its very easy to use, no need an exhaustive training to the users. The sales persons can use it like a helpfull tool and we can handle what they load into the database

Nachteile:

Sometimes the sales or comertial managers demand some fields or filters that its a little complicated to ask Sirena to develop it

Antwort von Zenvia

vor 3 Jahren

Thank you Laura! We always count on your valuable feedback to keep on improving.

Angel
Product Manager in Mexiko
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great software, with still improvement areas

5,0 vor 4 Jahren

Vorteile:

What we most like of Sirena is the flexibility of their API to integrate and the admin dashboard for administrators. They offer the possibility to interact with end users via API. The panel admin has wide range of features that makes really easy to do analytics on customer communications.

Nachteile:

They can improve in getting more detail on their API Documentation. Improving their customer support on integrations, they take too long to respond, they are short in personnel. Also they can offer a Chat for the end user instead of only oferring a widget that redirects to whatsapp.

Antwort von Zenvia

vor 3 Jahren

Thank you Angel! We always count on your valuable feedback to keep on improving.

Leo
Director in Brasilien
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great to increase your sales

5,0 vor 4 Jahren

Kommentare: Very useful, easy to use and a perfect way to increase my sales.

Vorteile:

Proposes an objective way to follow your leads until the sale is completed.

Nachteile:

sometimes problems with data integration, like all other systems

Antwort von Zenvia

vor 3 Jahren

Oh Leol, thank you ! We are so happy to read your review. It inspires us to continue working and improving. Thank you

Juan Cruz
Analista Senior de Marketing Digital in Argentinien
Baumaterial, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Sirena has a lot of room for improvement

3,0 vor 4 Jahren

Vorteile:

centralization of multiple communication channels

Nachteile:

- no integration with facebook & instagram that allows to answer DMs and Comments in posts - no integration with chats - poor reports

Antwort von Zenvia

vor 4 Jahren

Hi Juan, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena You will probably glad to hear that Sirena is now 100% integrated with Facebook Messenger, so you will be able to answer all DM through our platform. Best, Luis

Marcelo
Operations Director in Brasilien
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Customer Support is to slow, very slow! Inacessible every time.

3,0 vor 3 Jahren

Kommentare: Great for little companies, with few customers and few employees.

Vorteile:

Interface, facility to use, interactive, very sample.

Nachteile:

The support, the UpTime, the software is very instable in Brazil.

Alonso
Ingeniero Industrial in Ecuador
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tremendous change, some features should be implemented

5,0 vor 3 Jahren

Kommentare: I am using it for the first month yet but things are working pretty well and I am really enjoying the better results.

Vorteile:

I really can expand the capability of the team where we can be helping clients at the same time. Before Sirena I was depending on Whatsapp Business and a phone son our attention to customers was pretty bad.

Nachteile:

Since you are having conversations with customers, sometimes de responses that customer do over a previous text are quite important. But Sirena does not support that, so you dont know what is the customers message reffering to, so you need to lose time asking what message is he reffering to. Pretty bad in that sense.

Natucha
CUSTOMER SUCCESS in Brasilien
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

My Sirena overview

3,0 vor 3 Jahren

Kommentare: It is a great tool but still checking if it is functional for our segment. Because they are not salespeople who use it, but analysts of the accounts in our portfolio who use it to improve communication with our customers.

Vorteile:

The visual ease of monitoring the activity flow of the whole team. Conversation progress and response time.

Nachteile:

There are some things that can be improved, for example, being able to edit and delete data, without having to delete the created profile, because once a profile is created you cannot edit (delete data to insert another current one).

Josefina
Proyect Manager in Argentinien
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Sirena is the Best employee of the company

5,0 vor 3 Jahren

Kommentare: Its been a good year, Sirena help us to organize our customer relationship comunication

Vorteile:

Easy to set up, easy to understand, super easy to lear.

Nachteile:

Keep looking to more ad-ons of new plataforms like instagram DMS

DIEGO
ASISTENTE DE BI in Brasilien
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

GENERAL REVIEW

3,0 vor 4 Jahren

Kommentare: REGULAR

Vorteile:

THE INTREGATION WITH OTHER APPS,

Nachteile:

THE API DON'T HAVE INFORMATION MORE THAN 30 DAYS TO DATA EXPORT

Sandra
Marketing Manager in Mexiko
E-Learning, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It's ok but could be better

5,0 vor 3 Jahren

Kommentare: the communication with clients is simple.

Vorteile:

It is simple to use for different team member. The analytics are accurate when compared with the Google Analytics.

Nachteile:

It's difficult to change the answers in the conversations, I would like to see the pre saved responses in that screen. Also, all the time your changing things and the platform fails. Also, we would like an integration with Facebook Ads because is difficult to assign traffic, we have to ask tons of questions in Sirena, that the community manager has already ask.

Pablo
General Manager Colombia in Kolumbien
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great tool , more to learn about it

5,0 vor 4 Jahren

Kommentare: good , we need more time to increase the usage, despite the crisis we are facing now

Vorteile:

the innovation , the implementation, the information that can provide more insights to increase client satisfaction and sales conversion

Nachteile:

nothing in specific , I could say that the original tec or operational support is not ease to access , it is only virtual and limited in time

Antwort von Zenvia

vor 3 Jahren

Oh my, thank you Pablo ! We are so happy to read your review. It inspires us to continue working and improving. Thank you

Sarah
Sarah
Coordenadora de Sucesso do Cliente in Brasilien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

I like it, but it can improve

4,0 vor 4 Jahren

Kommentare: They are on the right track, but they still need to improve.

Vorteile:

I like the idea, with few competitors and very useful.

Nachteile:

I think it needs to improve. For example the visualization for adm is more similar to whats.

Antwort von Zenvia

vor 4 Jahren

Hi Sarah, Thanks for your review. We value your feedback and are thrilled you're enjoying Sirena I appreciate your comments. We're always improving our product, so I'll pass this off to the team to take this into account. Best, Luis

Murillo
Director - Partner in Brasilien
Großhandel, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

System unavailability

2,0 vor 4 Jahren

Kommentare: Bad experience, high expectations were not achieved

Vorteile:

Interface is very good. Ease of use. Great professionals.

Nachteile:

Lack of connection, frequent malfunction

Antwort von Zenvia

vor 3 Jahren

Too bad you had that experience. Every month we make more feature enhancements and fix bugs. I invite you to enter https://web.sirena.app/sign-up to become a free trial user for 7 days (without credit card) and you can try the platform!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Sirena CRM for everyone

4,0 vor 3 Jahren

Kommentare: A very good platform

Vorteile:

Easy to use, you coul have an order to talk with your costumers by WhatsApp

Nachteile:

The highest price and they take your number when you want to get out