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myUnity Home Care & Hospice Erfahrungen

Über myUnity Home Care & Hospice

Ein cloudbasiertes, klinisches Point-of-Care-eGA-System für häusliche Pflege, Hospiz, Hauspflege sowie private und pädiatrische Hauspflegedienstleister.

Erfahre mehr über myUnity Home Care & Hospice

Vorteile:

It is very user friendly. I was able to learn everything quickly.

Nachteile:

Seems to often have bugs, hiccups, does weird things at times.

Bewertungen zu myUnity Home Care & Hospice

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,0/10

myUnity Home Care & Hospice hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 118 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (118)

Michelle
Michelle
CNA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

expensive but useful!

4,0 vor 2 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Accurate, Easy to learn electronic health record

5,0 vor 4 Jahren

Kommentare: It is vital in meeting CMS regulations for our Medicare-certified home health agency.

Vorteile:

It is very easy to learn easy to use on a daily basis. I like that it is web-based and works on laptops, phones and tablets. Care packets ensure the clinician opens all of the necessary paperwork. Love faxing from the software and receiving the faxes back. The different colored dots for each item completed is fun and motivating.

Nachteile:

The custom reports really struggle to be accurate. It has been difficult to get help to look into why this is the case. We have a new customer service person, and she seems on-it so we will see...

Antwort von Netsmart Technologies

vor 4 Jahren

Thanks so much for your review of myUnity! Happy you like the easy user interfaces and workflow! Always feel free to track where your support case is directly on your client portal.

Paul
PT in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly

4,0 vor 4 Jahren

Kommentare: I used 4 electronic charting systems and they all are not inturive enough, too much need to duplicate charting.

Vorteile:

User friendly , better then most other software, saves work quickly and automatically

Nachteile:

Lots of duplicate charting The upgrades are not helpful in improving efficiently, but do improve the regulatory requirements

Kelley
Compliance Officer in USA
Krankenhausversorgung & Gesundheitswesen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Mediocre Software with Billing and Payroll Issues

1,0 vor 8 Jahren

Vorteile:

The clinician notes were easy to fill out. The software had the ability to be signed by the client at the point of care with stylus or finger on a digital device either a phone or tablet. The audit trail was the best that I have ever seen in any product so far.

Nachteile:

This product had to export all information into another system called HAS in order to do any billing or payroll. The information often got stuck or disappeared making it impossible to get episodes billed right and on time. The two systems blames everything on each other instead of assisting us with the issue to get it fixed. We were often referred back and forth by finger pointing to each other and no one could help us. Customer service was never good and no live person ever answered your phone call and you always had to leave a message and wait for a call back.

Antwort von Netsmart Technologies

vor 8 Jahren

Thank you for taking the time to post a review. We appreciate the compliments on our point of care, but we’re surprised to read your comments about our support. You may not have been a customer in 2016, but in the past year quite a bit has changed: Our team has grown to accommodate our growth and ability to support our customers, and we introduced an expanded Customer Success Manager team. If our customers leave a voicemail, our support metrics indicate that 90% are returned within 1 hour. Our billing solution is seamless as our systems do not “export” we have an automatic workflow that feeds clinical data directly for billing. The validity of data is checked in order to bill accurately. If there are certain requirements that have not been met, we do put those in a log which an agency would routinely check as part of standard workflow. Our solution was built for the cloud, and have an extraordinary record where stability is concerned. We would compare our record to anyone in the industry. In the unlikely event you need emergency help after hours, we have an urgent support phone number that is monitored and is listed on our customer support menu. We constantly monitor our sites to ensure stability and performance. Our product team is alerted if there is any dip in performance, regardless of time of day. We work hard to offer a user-friendly solution that delights our customers, and we strive to deliver industry-leading support. We’ve continued to build our support teams, improve the solution, and have launched some amazing new features to save time and make the jobs of our customers easier in 2016 and beyond.

Jenny
RN Administrator in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

To The Rescue

4,0 vor 4 Jahren

Vorteile:

It is pretty user friendly. Can be accessed from any electronic device which makes it very convenient

Nachteile:

Not a lot of needed reports available Paying for customization of required forms

Andrew
MIS in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

2016_03 DeVero Review

5,0 vor 8 Jahren

Kommentare: Pros:
Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development.
Cons:
Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site.

Antwort von Netsmart Technologies

vor 8 Jahren

Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership!

Clay
Owner in
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

We like DeVero

5,0 vor 7 Jahren

Kommentare: 6 of the agencies we contract with use DeVero and we really using it. The system is simple and straightforward.

Vorteile:

1) I like the way we can easily see the previous notes. 2) Contact information for other clinicians assigned to the case is clearly listed beside the body of information in the chart. 3) Editing notes is easy. 4) Communication about corrections is easy to see and coordinate.

Nachteile:

1) It is easy to write a very poor note with this system. 2) DeVero's online training is terrible. Horrific. Lame. (Fortunately, its relatively easy to figure out and train for.) 3) It would be nice if we could have information move forward between notes. 4) It would be nice to be able to create drop-down goal templates because 5) the current pre-made goals are awful.

Antwort von Netsmart Technologies

vor 7 Jahren

Clay, thanks for the review. We’ve heard positive comments from a number of therapy providers that serve our customers across the country and we’re glad your team enjoys using DeVero as well. We appreciate the feedback and have some great news for you regarding the “cons” you listed- DeVero recognized the need to improve the online training and has completely revamped its field staff online training tools as of this month. There are now 11 task specific video training modules available for on demand training. DeVero also runs live instructor lead web based training sessions for field users every Wednesday. Any active user is welcome to attend and you can sign up for one of our upcoming training sessions by clicking on the Training link in the upper right hand corner of DeVero. Regarding note info- DeVero does support the mapping of key information (but not the entire note) from one note to the next as part of the site customization services offered to each of our customers. Also, custom care plans with unique order and goal templates are completely within the scope of the DeVero offering. Please have your customers reach out to our support team if they would like help with this. Thanks again for the feedback and opportunity to help.

Gabriel
Certified Home Health Coder in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

myUnity, Devero as what I came to know it as.

5,0 vor 4 Jahren

Kommentare: It's been great other then it taking longer to review notes. Was also were going to see by any chance when a patient is DC'd on the patient chart if there can be something stating the pt is DC'd on the chart, for example like you do with a user that is inactivated you put an (I) next to their name. Can you guys do that with a (D) next to the DC'd patient so in the view online activity list we can see if the patient was DC'd so we can focus on those notes first. That would be great.

Vorteile:

The easy access to the whole chart and able to bring up all the notes in the view online activity tab.

Nachteile:

How detailed and so much info to fill in for the clinicians. I worked with quite a bit of other softwares and yours takes the cake in time. If the notes were more streamlined but still are able to gather all the info would be great.

Melissa
owner in USA
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Devero is a great product.

5,0 vor 4 Jahren

Kommentare: I have had nothing but positive experiences with myUnity/Devero software. I am familiar with the software as I have used it before with another company, which is why I selected it for my hospice business.

Vorteile:

The best thing about this software is the ease of use , the available features and the product support team. Whenever I have an issue, the product support team has been sure to contact me in a timely manner to resolve the said issue.

Nachteile:

I do not have any least favorites about this software at this time.

Antwort von Netsmart Technologies

vor 4 Jahren

Thank you from your glowing 5-star review! We appreciate Your Family Hospice as a business partner and strive to continue innovating in the hospice and palliative care world. Netsmart is proud to serve the hard work you do for your patients everyday.

Wendy J
RN/Program Compliance Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great program

5,0 vor 4 Jahren

Vorteile:

Support and back-up when needed, and the options available

Nachteile:

Could be more user-friendly because it's a little difficult to learn, but once you learn it is great

Joseph
Joseph
Billing Specialist in USA
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to understand software

4,0 vor 4 Jahren

Vorteile:

Devero has a nice workflow that is easy to understand. It is easy to chart by selecting the type of visit from the home screen, fill out visit notes, and send it on for QA.

Nachteile:

Devero is difficult to use on a mobile phone, which is a problem since our employees are in the field. It's also less integrated with it's companion billing system than I would prefer. 2-way synchronization would be a welcome feature, or some way of verifying entries exist in both systems.

Julia
Quality RN in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of DeVero Home Health Care Software

3,0 vor 4 Jahren

Kommentare: Not real thrilled with the support. Customer service when you contact the help desk not the best.

Vorteile:

The product was easy to learn for those who are knowledgeable of home care.

Nachteile:

The support services of the product are not strong. Frequently small updates have been made without our knowledge. I do know that there has been interface difficulties with our billing system. Prior to PDGM you had plan to used us as a BETA site. Per staff involved with this, their opinion was that the company really had not done a comprehensive implementation assessment. Basically it was a waste of time for those involved.

John
Administrator in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DeVero Home care system

4,0 vor 4 Jahren

Kommentare: Having a system online and accessible to all employees has been great. No need for an IT department.

Vorteile:

Ability to log in on any device- smart phone, tablet, lap top, desk top. There were no specific devices needed to operate the system.

Nachteile:

Having 2 systems- We have HAS for scheduling and billing. There are times that information does not transfer correctly from DeVero to HAS. 1 system would be ideal.

Misty
Scheduler in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product!

4,0 vor 4 Jahren

Vorteile:

Very easy to navigate through the different screens. It is very user friendly and the way you can customize the dashboards makes it that way.

Nachteile:

Wish on the schedule frequency we could add the days of the week would make it easier if patients had multiple visit and different HHA's on the case.

Gahl
Vice President in USA
Krankenhausversorgung & Gesundheitswesen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Phenomenal Product and Business Relationship over 3 years

5,0 vor 8 Jahren

Vorteile:

We use Devero as the centerpiece to our service. Well Care Connects provides therapy care (PT, OT, ST, and RD) to patients throughout California. All of our clinicians log into Devero to write their clinical notes and all of our agencies log into Devero to access those notes. We always hear from our agencies that it's an incredibly straightforward, easy-to-use system- which is great! It allows both our clinicians and agencies to stay organized and up-to-date with their notes, and it's been working flawlessly so far. We work with over 500 clinicians and over 300 home health agencies so far, and everyone loves using the system.

Nachteile:

I genuinely have no negative comments about this product.

Mary
Director in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Devero Review

4,0 vor 4 Jahren

Kommentare: Correcting forms, and trying to get the flow a little smoother

Vorteile:

What I like most with the software, is that we were able to use our paper forms to make an easier transition.

Nachteile:

Things don't flow very well between documents.

April
Office Manager in USA
Krankenhausversorgung & Gesundheitswesen, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

It works, but we had to put alot of time and effort to get it there

3,0 vor 7 Jahren

Vorteile:

I appreciate the low cost when compared to other systems out there.

Nachteile:

This vendor does not apply simple project management protocols when making changes to its software for clients. They make changes on our live site, and they provide no access to a test site or test server in order for clients to review and test changes before they are implemented. This is a compliance and operational nightmare.

Antwort von Netsmart Technologies

vor 7 Jahren

Thank you for taking the time to write this review. We appreciate your feedback about the customization process within DeVero and we are truly sorry for the rocky experience that you've had. Occasionally, customization work can take some time to get exactly right and to match the customer specifications. We are constantly improving our internal processes and adding more resources to our team, so that we can support each of our customers' unique needs. We will continue to work with you to get your form customizations working properly and running smoothly.

Jeff
USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great for therapy

5,0 vor 8 Jahren

Kommentare: As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy.

Vorteile:

I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution.

Nachteile:

Nothing to add here

Pamela
COTA in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Certified Occupational Therapy Asst

5,0 vor 8 Jahren

Kommentare: Love using Devero! So much easier to use than any other medical software! I have other companies using different software and I have referred them to you

Vorteile:

Easy to place documentation

Nachteile:

Except for having to do paperwork altogether there is nothing I don't like about this software

Karen
Director of QAPI and Program Development in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

HomeCentris

4,0 vor 4 Jahren

Vorteile:

I like the ability to customize the product and customer service is very responsive

Nachteile:

No after hours support is available and we need that at times

Dawn
Physical Therapist in USA
Krankenhausversorgung & Gesundheitswesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use for Physical Therapy

5,0 vor 7 Jahren

Kommentare: DeVero is so easy to use! The Home page is well organized and the entire system is easy to navigate with a click of the mouse. I especially like the automatic notifications that remind me of deadlines and timelines that I might have missed otherwise.

Martha
USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very easy to use EMR

5,0 vor 8 Jahren

Kommentare: DeVero comes recommended as the easiest program for our clinicians to use, and we've found that to be true.

Vorteile:

From a clinical standpoint, it is VERY easy to use.

Nachteile:

We'd like to see some improvements in the integration with our billing software. I've been told these are coming. We'd also like to see a user conference, but keep in mind we're in Florida.

Heather
Administrator in
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

DeVero

4,0 vor 7 Jahren

Kommentare: We have had a few issues with trying to get a hold of customer service, such as trying to create and develop forms to work for us. But, overall we have been pleased with DeVero.

Gigi
Hospice nurse in USA
Krankenhausversorgung & Gesundheitswesen, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ten years as a hospice nurse and this is the worst documentation system I’ve ever used

1,0 letztes Jahr

Vorteile:

This is the most cumbersome and aggravating documentation system to use while in the field/at bedside

Nachteile:

This product is so non user friendly to those whom are at the bedside; it’s archaic

Abbie
Business Developer in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Confusing with navigation

4,0 vor 5 Jahren

Vorteile:

It is very thorough and the calendar is easy to read. Laid out with each discipline and how many visits are completed and pending.

Nachteile:

Navigating in and out of charts, or into the schedules from the charts, is not very intuitive and there is a lot of back and forth to the homepage. It can be pretty frustrating trying to locate information.

alma
Auditer in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Customer Support

4,0 vor 7 Jahren

Kommentare: Call in for a problem regarding not able to open a Resumption of care, he explain to me very detailed the reason the nurse was not able to open it. It was a great help
thank you

Vorteile:

easy to use

Nachteile:

sometimes is slow