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Über ProtonMail

ProtonMail ist ein ausgezeichneter Anbieter für verschlüsselte E-Mails. Das Unternehmen schützt die Daten und Kommunikation von Millionen von Organisationen.

Erfahre mehr über ProtonMail

Vorteile:

They have recently expanded by adding storage to protonmail, which was long needed. Their customer service that used to take ages is getting a bit faster as well.

Nachteile:

The interface outlay is confusing at the beginning.

Bewertungen zu ProtonMail

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,1
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,1/10

ProtonMail hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 114 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (114)

Jesse
Jesse
Owner - Master Mechanic in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Best in Their Field

5,0 vor 10 Monaten

Vorteile:

What i like the most about this software is that it is easy to learn to use on your own.

Nachteile:

I cant think of anything that i dont like about it

Davide
Founder in Italien
Zeitung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent product - secure and easy, but not limiting for hardcore users

5,0 vor 8 Monaten

Kommentare: I am delighted since I started using ProtonMail: the migration has been easy, although it took some time (but this is 100% due to a personal choice to rewrite almost from scratch my email setup and usage), and it simply worked out of the box. Not many bugs encountered as of now, no spam, no deliverability issues. The interface is clean and good looking, and it's a pleasure to work with. The help documents and guides are tailored more to the average user, and makes setting it up a breeze. I'm really satisfied and just subscribed for two years.

Vorteile:

ProtonMail does a great job of keeping email simple (as much as every other email provider you may have experience with) but at the same time with a lot of powerful tools, likeHTML signatures, SIEVE filters, email aliases, many security options (E2E encryption by default, but also Sentinel and session management), trackers blocking, and a privacy-by-default and privacy-by-design policy (some of these are premium features for paying customers).

Nachteile:

The only gripe I have with the Proton ecosystem is that its development is VERY slow, and announced features might take years before release. This is well known and, for me, perfectly acceptable in the end: security, privacy and releasing working features takes time, especially when you are supporting many platforms. Unfortunately there is not much feature parity among platforms.

Dan
CTO in Rumänien
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Expensive, restrictive, poor support

2,0 vor 11 Monaten

Kommentare: I have been using Protonmail Business (their highest tier) for about a year. I wanted a reliable e-mail service I could use for my freelance work and a few of my personal websites that did not harvest all of my data. ProtonMail was more expensive than pretty much any other e-mail service, presumably because they force you to buy their password manager, VPN, drive, and calendar solutions. I did not need all of these solutions and never used them, nor did I want super-secure e-mail. Nevertheless, I signed up for a 2-year Business plan because of the good reviews, 15 custom domains, and the unlimited SimpleLogin addresses. The first surprise came when I tried to set up my e-mail client. Turns out that Protonmail does not offer SMTP/IMAP and there is no desktop app either (well, there is but it's in closed beta for ages). Using other clients requires installing and configuring protonmail-bridge (a sort of e-mail proxy).
This is an acceptable workaround for PCs, however, it is complicated and often impossible to configure for web servers, in particular virtualized or hosted setups. I tried a few community alternatives to protonmail-bridge but ended up having to restart the services daily because the bridge would randomly crash without any warning or error.
Support was next to useless. Taking days or weeks to reply with boilerplate text that had nothing to do with my case. Eventually, I decided to migrate all business-critical mail away from Proton. MXRoute offers unlimited custom domains (and a lot of other cool things Proton does not) for a lifetime price that is equal to a yearly subscription to Proton, so I went with them. I decided to cancel my Proton subscription to avoid being charged for another 2 years. Worst of all was what happened when I tried to cancel: despite having paid for 2 years, as soon as I canceled my subscription, I INSTANTLY and WITHOUT WARNING lost access to all premium features for the remainder of the period (about 1 year). This means that all of the addresses I created for custom domains were deleted (luckily I had already migrated them). It also meant that all of my e-mail clients stopped receiving or sending mail because protonmail-bridge is not available for free-tier... Even Google lets you use the remainder of your subscription when canceling...
Even my SimpleLogin aliases are going to be disabled because - get this - since Protonmail bought SimpleLogin and bundled it with their product, aliases are disabled when you downgrade (instead of just restricting your ability to create more like SimpleLogin used to to). I begged support to convert my credit to a SimpleLogin or even a Proton subscription but they refused. My only option is to purchase a significantly more expensive monthly subscription for 5 months (instead of the 9 I had left).
Maybe ProtonMail was at some point customer-oriented. But my experience with them has been the opposite: overpriced, restrictive, unfriendly money-grabbers. Which frankly leads me to question their privacy and security claims as well.

Vorteile:

zero-access encryption, unlimited SimpleLogin addresses, custom domains

Nachteile:

- They force you to purchase their Drive, Calendar, VPN and Password Manager which means even the cheapest plan is very expensive compared to competitors. - There is no desktop app and using other clients requires installing and configuring protonmail-bridge (an e-mail server proxy) - The custom domains are useless because they do not offer SMTP/IMAP servers and protonmail-bridge does not work on any sort of virtualized webserver setup -> understandable because of the E2E encryption. - Their support is slow to reply and usually replies with boilerplate text that is not helpful or relevant. - I deactivated my subscription with 1 year remaining and instantly lost access to *all* premium features without any warning.

Thomas
Director in USA
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

My Go-To Choice for Moving Away from Gmail

5,0 letztes Jahr

Kommentare: A lot of the problem I'm solving has to do with 19 years of wrangling a Gmail inbox until it became a hot mess of unread emails from lists I didn't remember subscribing to. Now that I'm a more mature email consumer, I expect that the new digs at ProtonMail won't get that way. I'm instantly unsubscribing/spam-labeling mass mail that I didn't ask for instead of "letting it ride."ProtonMail has a simpler interface, simply because it has fewer features ... features which I seldom used in Gmail anyway. Sometimes less is more.I'm happy with it. It's not "free" like Gmail and some other offerings, but it's solid, it's simple, it's privacy-centric, and it offers the features I need.

Vorteile:

After nearly two decades using Gmail, I decided to make a change. I had operated a free ProtonMail account for some time, but since I was also using their VPN and password management products, I decided to pull the trigger and upgrade to "Mail Plus" -- unlimited daily messages instead of the weak 150-message limit for a free account, 15Gb of space on their "Drive" storage utility, etc.So far, so good. For about $5 US a month (less if you pay annually or biennially), it's a simple email interface with strong encryption available to protect privacy. It does at least as good a job at catching spam as Gmail, maybe a little better. The paid upgrade comes with one custom domain (if you host your own site you can create MX records and use ProtonMail as the domain catch-all, etc. if you prefer to not just have your host forward stuff).Anyone who's been at the same Gmail address since 2004 likely -- like me -- has an overflowing inbox full of newsletters you may or may not have actually subscribed to or want anymore. I've been selectively -- VERY selectively -- moving subscriptions I want over to ProtonMail and drawing my Gmail inbox down toward the abandonment point.

Nachteile:

My one and only one criticism of ProtonMail is with their "Drive" product. In theory, it works like Google Drive or DropBox -- you can store data there and access it directly from your desktop. Unfortunately, at the moment it only offers a Windows desktop application for doing that, so Mac, ChromeOS, and Linux users (I'm that last niche) are out of luck. When and if they release a Linux app, I'll probably abandon DropBox.

Patrick
Content Manager in USA
Internet, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Near-Perfect Personal Email Provider

5,0 vor 2 Jahren

Kommentare: I was an early adopter, and their apps and service have continued to improve over time. The free plan is good enough for a Gmail replacement, but the paid plans give you access to many other services like a calendar, file storage, vpn, and more.

Vorteile:

This is an excellent option for your personal email account. No ads, and completely secure when emailing other Proton accounts. This service has also consistently improved over time and has grown into an entire suite of privacy focused services.

Nachteile:

You lose most of the security when sending email to accounts outside of ProtonMail.

Armin
Postdoc in USA
Hochschulbildung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good second/backup email

4,0 vor 5 Monaten

Vorteile:

It is easy to use. Has most features of famous email service providers.

Nachteile:

The free storage is not enough. The graphical interface is very simple and doesn't have many alternatives.

Alexander
Alexander
Principal Investigator in Australien
Verifizierter Nutzer auf LinkedIn
Sicherheit & Untersuchungen, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Simple Security

5,0 letztes Jahr

Kommentare: I am absolutely thrilled with the Proton range of services and can rest easy knowing my clients data is safe.

Vorteile:

I have found the whole package of services offered by ProtonMail to be simple, inexpensive and highly secure. I love knowing that my emails are encrypted and that my clients can be rest assured that their data and communications are safe.

Nachteile:

I honestly don't have anything bad to say about the Proton range of products and services. I use mail, calendar, vpn and drive - they all work seamlessly and are easy to setup.

Rachael
Rachael
System Administrator in Malawi
Verifizierter Nutzer auf LinkedIn
Landwirtschaft, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best looking UI for safer emailing

5,0 letztes Jahr

Kommentare: Perfect for scheduling emails and safer

Vorteile:

Proton Mail has one of the best looking and easy to use UI. It comes with the Schedule send feature which allows me to draft and send messages later. This has proven critical feature that I often use in my daily emailing tasks. It allows me to stay in my communication schedules even when i am traveling.

Nachteile:

The email storage is limiting to 500mb. I am not yet at the point of upgrading but still i feel this storage should have been bigger. Often i have to delete some conversations.

anil
anil
Student in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ui friendly mail

4,0 letztes Jahr

Kommentare: The most attractive feature of this product is its user interface which is both attractive and easy to use.The security is also good for this level pricing

Vorteile:

The most important function of any mail service provide is security and the proton mail provides highest security and military grade encryption. It user interface is a also friendly and easy to use which saves a lot of time. It email filtering system is also good makes spam mails go into bin

Nachteile:

The storage limit can be increased even though we have to upgrade it. The features of different platforms doesn't needed to change and can be kept same.

Sudarshan
Sudarshan
Student in Indien
Verifizierter Nutzer auf LinkedIn
Bildungsmanagement, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

My usage of ProtonMail

4,0 letztes Jahr

Kommentare: My overall experience with ProtonMail was that it is a good option for users that those who seeking for more privacy and security.

Vorteile:

1.ProtonMail is a very secure email service.2.It uses end to end encryption for strong security.3.It also supports two factors authentication for purpose of security of added accounts.

Nachteile:

1.The major drawback of ProtonMail is that cost of paid plan is very expensive.2.It have only limited features in free plan like limited mails to send per day and low storage space.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Proton mail

4,0 letztes Jahr

Vorteile:

I like that it has end to end encryption and it also has zero -access encryption.It also has self destructing emails which is an important feature for sending sensitive information.

Nachteile:

It does not integrate seamlessly with third party applications.

Kristjon
Postdoc in Norwegen
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ProtonMail: My go-to email service

5,0 vor 2 Jahren

Vorteile:

I like ProtonMail for its security, simplicity, and lack of ads. With end-to-end encryption and servers in Switzerland, I trust that my emails are protected. Plus, the straightforward service doesn't sell my information to third parties. Overall, ProtonMail is my top choice for email.

Nachteile:

One downside of ProtonMail is that it does not offer IMAP/SMTP service for free accounts. This means that if I want to use a third-party email client to access my ProtonMail account, I need to upgrade to a paid plan.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Secure and safe

4,0 vor 2 Jahren

Kommentare: Graphical interface of the app is good and the features of the app are easy to use.

Vorteile:

This app feels soo safe and encrypted. The mails can be sent quickly. The self destruction of mails is useful.

Nachteile:

Pricing of the app can allow only 500mb so that have to be extend.

Amanda
Professional Liability Claims Representative at Sedgwick in USA
Unternehmensberatung, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A neat alternative to gmail.

4,0 vor 2 Jahren

Kommentare: I just tried it out and use it as an alternative to m main gmail account. It may never be my favorite but nice to try.

Vorteile:

Proton is a nice new email service that works well and supposedly doesn't steal all your data.

Nachteile:

It's so new that some places flag it and won't accept it. Hopefully this will change in the future.

Roger
Niche Growth Facilitator in Kanada
Schreiben & Editieren, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

A Reliable Privacy Based Email

5,0 vor 2 Jahren

Kommentare: ProtonMail is an encrypted email service that uses end-to-end encryption to protect your data from prying eyes. It's easy to use, and perfect for anyone who wants to keep their emails private. ProtonMail also has a built-in VPN, so you can be sure your data is always safe and secure. It was reliable, but did have occasional outages.

Vorteile:

ProtonMail is super easy to use, and it provides a high level of security for your data. ProtonMail also has a built-in VPN, which means you can be sure your data is always safe and secure. I like that I can use a regular email application to download and backup all email. The mobile application is a useful feature.

Nachteile:

ProtonMail I don't think is as widely used as other email providers, and it can be a bit more expensive than some other options. Often the mobile application notifies you of a new email, when it's already been viewed through their webmail portal.

Anthony
Anthony
Software Engineer in USA
Verifizierter Nutzer auf LinkedIn
Konsumgüter, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mail service providing a high level of security

5,0 vor 2 Jahren

Kommentare: During the time I have used Protomail it has provided a very secure and reliable encrypted service. Also, it offers mobile apps for iOS and Android that provide functionality. This solution offers high reliability.

Vorteile:

ProtonMail provides a high level of security that makes it an attractive option. It offers an encrypted email account that you can use with the utmost confidence. In addition, it has a very nice interface that is very easy to use. Sent emails are automatically deleted after a set period of time. Additionally, you can include links to larger files stored elsewhere in the cloud storage.

Nachteile:

It is a good email service, the only thing I would like to see improved is the password management for logging in.

Bryan
Bryan
Writer in Kanada
Verifizierter Nutzer auf LinkedIn
Schreiben & Editieren, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ditch Gmail Now!

5,0 vor 2 Jahren

Vorteile:

ProtonMail offers fully encrypted email messaging with all the features you know and love from providers like Google and Microsoft...but without the snooping. If you care at all about privacy and security online, Proton should be your one-stop shop. New features are being added all the time.

Nachteile:

It can be a little pricey depending on the tier you select, but it's worth the investment to get a quality product that doesn't monetize your data.

Anand
Anand
Program Manager in Indien
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use!

4,0 vor 2 Jahren

Vorteile:

Best email application to use & end-to-end encrypted email without any hustle we can attach documents to email.

Nachteile:

A little bit more space/cloud storage is needed. Sometimes it goes to the spam box if the customer using outlook!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The most secure email service provider out there.

5,0 vor 2 Jahren

Kommentare: The greatest benefit of using ProtonMail is that it is very secure. The UI is not clustered and is easy to view. Overall the experience with ProtonMail was good.

Vorteile:

Like many people, the most I like most about this product is the secured and encrypted email service. The user interface is very minimal and does not distract you.

Nachteile:

You cannot search your emails by their content because the emails are encrypted. Many useful features are also locked behind a paywall. And you may not be able to use the email to sign up for other applications as it may not be supported.

Kaan
Kaan
Sound designer in Türkei
Verifizierter Nutzer auf LinkedIn
Unterhaltung, Selbstständig
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Secure and private

5,0 vor 2 Jahren

Vorteile:

ProtonMail is my go-to email services when it comes to signing up for websites, receiving and sending emails. It is free and open source along with being free, which is quite neat in my opinion.

Nachteile:

Some websites don't accept ProtonMail for signing up, which is no good. Other than that, I have no complaints.

James
Principal in USA
Vorstandsbüro, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ok as long as you don't need Customer Support

5,0 vor 4 Jahren

Kommentare: While I've been a customer of Protonmail for several years, the terrible customer service is about to send me looking for another service.

Vorteile:

I like the privacy, but the web interface is clunky and requires a mail client of some sort. That requires the Protonmail Bridge which is ok - but an extra step to install.

Nachteile:

For most problems, customer service is ok. But when you run into some difficult, you discover there is NO phone support. When you file a "bug report" you get a response, and usually a tech will response via email in 24 hours. But if the problem is not immediately solved, one email response per day appears to be the maximum they will do. Something that is not easily resolved may take days. It's also possible that tech ask the same questions that have already been answered.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Software, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Secured way of Mailing

4,0 vor 5 Jahren

Kommentare: Best and secured way to mail.

Vorteile:

It is one of the secured ways to mail. Better user interface and user experience. Fastest way to send and receive mails.

Nachteile:

Storage will be less until you get a premium benefit.

Navneet
Student in Indien
Computer-Software, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The proton mail review

5,0 vor 3 Jahren

Kommentare: Overall experience is good.

Vorteile:

It is one of the most secure mail services out there in the market. If do not need to worry about tempering or leakage of any mail they are end to end encrypted. Also the feature to self destruct is also very handy and helpful.

Nachteile:

The only thing that I dislike about protonmail is the support service.

Amin
research assistant in USA
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

It is nice, easy, and reliable

4,0 vor 3 Jahren

Kommentare: I wanted to try something other than outlook and gmail so I tried this service. Surprisingly it meets the standards of an email service. It is definitely not comparable to main email service providers but it is simple and get the job done.

Vorteile:

ProtonMail is an end-to-end encrypted email service. So it is very reliable service. It has all main features someone may need and expect in an email service. Very easy to setup. The downside is its simple face which does not have features which for example gmail offers. It comes in two options; free service and the other service which you have to pay for it. I am using the free version. Overall, it is an easy nice service.

Nachteile:

It does not have many features offered by other email services. For example when you send an email and all of a sudden you do not want to send the email that you just send, so you can undo the send process. This feature is available in other services but not in the free version of protonmail.

Alexander
IT Expert in Deutschland
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Light and secure

5,0 vor 4 Jahren

Kommentare: I cherish my privacy and ProtonMail helps add an extra layer of protection .

Vorteile:

I'm not expert ,however did some research and it shows that ProtonMail is one of the most secure email providers you can find . Your data on it is encrypted and very hard to breach. The registration process was extremely quick and painless .

Nachteile:

The interface outlay is confusing at the beginning . I am also not a fan of how similar emails are grouped together . It makes finding items harder . Spam filters also need to be configured .