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Über Emailgistics

Leistungsstarkes E-Mail-Produktivitäts- und Analysetool exklusiv für gemeinsam genutzte Office 365-Postfächer in Outlook.

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Nutzerbewertungen filtern (7)

Verifizierter Rezensent
President in USA
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Emailgistics for team inboxes

5 letztes Jahr

Vorteile:

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Nachteile:

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Antwort von Emailgistics

letzten Monat

Thanks for your review and the feedback regarding the add-in lag. Some good news our development team was able to take advantage of a Microsoft update earlier this year and created a new Outlook add-in. This new add-in has improved preformance and eliminated the lag in the earlier version of our add-in. If you would like some assistance to install Version 2 of our add-in please contact support@emailgistics.com.

Brad G.
General Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Emailgistics

5 letztes Jahr

Vorteile:

How easy it is to use. How it has streamlined the flow of email in our office. How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Nachteile:

It doesn't answer emails automatically. That was a joke obviously ... lol I can't honestly think of a con at the moment.

Antwort von Emailgistics

letztes Jahr

Thanks for the review Brad, delighted that we could help make your team more productive in Outlook. Happy emailing, The Emailgistics Customer Success Team

Andre D.
Operations Manager in UK
Lagerung, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Software!

5 letztes Jahr

Vorteile:

All of it! The fact that i no longer have to monitor and route the emails to correct departments or members of staff is great! The user friendly set up...

Nachteile:

Just minor features that can be implemented...

Antwort von Emailgistics

letztes Jahr

Thanks for leaving a review Andre! Happy emailing, The Emailgistics Customer Success Team

David M.
Director of Sales in USA
Logistik & Lieferkette, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Solution to our problems

5 vor 3 Monaten

Kommentare: Great customers service, the onboarding was fast and friendly.

Vorteile:

Ability to create rulesets for our inbound emails.

Nachteile:

I feel that we could easily need more granular rulesets as we grow. I am sure this company will continue to evolve its offering.

Elizabeth M.
Customer Service Manager in Kanada
Transport/Güterfrachtverkehr/Schienenverkehr, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Outstanding Service and Value

5 letztes Jahr

Kommentare: With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR. The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner. Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Vorteile:

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated. The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails. Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you. The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person. The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Nachteile:

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us. We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Antwort von Emailgistics

letztes Jahr

Thanks for leaving a review Elizabeth, the team hear at Emailgistics is thrilled to hear such good feedback! Stay tuned for User Schedules and Advanced Reporting - two new features coming soon. Happy Emailing, Zack

Dana B.
Director of Customer Support in USA
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Emailgistics Works!

5 vor 11 Monaten

Kommentare: Our sales person, the onboarding team, and the ongoing interactions have been great! They all were very hands on to train us on future deployments and to make sure we were successful day one. The Emailgistics team listened intently and really focused on finding us the best solution with their product.

Vorteile:

This software is great for group mailboxes. With a very small demo, I was able to excite a team with multiple mailboxes to consolidate them into one. With the rules and routing, things were no longer falling through the cracks. We really like the ability to continue to create rules based on message details and route them to the specialist that can handle it best. Really like the reporting and the ability to identify areas for improvements!

Nachteile:

Nothing at this point. We just upgraded to the PRO features and it solves a lot of what we were missing.

Vishal K.
CEO in USA
Versicherung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great product for our Office365 Team Inboxes

5 vor 2 Jahren

Kommentare: Our benefits have been realized, in that we needed to measure SLA times for our customers and can do that with confidence.

Vorteile:

It was important that all incoming emails were answered in a timely manner, as we have customer SLAs that must be met. This software makes it easier to ensure that is happening.

Nachteile:

The integration and implementation was quite simple. Would be great to have some customization on the dashboard, but I am being overly picky with that comment.