Supermove Erfahrungen

Supermove Moving Software Review

Kommentare: Overall we've seen increase in efficiencies and productive of our inside and outside teams. Simplification of processes like dispatch, scheduling, & billing have really made us able to focus our customers and not our systems.

Vorteile:

Features we like most about the product and services is their responsiveness as a team. When they say they will do something or make changes needed, they are super responsive and often times these changes happen within minutes, not days or week. On bigger projects they seem to under promise and over deliver on their releases and updates. They are amazing at communicating with our team and progress of everything they are involved in. They feel like a part of our team.

Nachteile:

We currently use the United App for moving estimates and pricing, and have not switched to Supermove estimating software yet, because we prefer United Van Lines proprietary software at this time. We will be switching after peak season as they have asked us what changes need to happen for us to switch and expect those changes to be completed very soon.

Supermove - Your Neighbors Moving and Storage

Kommentare: It was/is a project to switch over from one CRM to another and to be honest most of us operators hate the idea of doing so but the Supermove staff really made it as easy as possible. I initially went with the best deal (financially speaking) when I was looking at a CRM and within the same year of signing up with another CRM (cheap isn't good and good isn't' cheap), I found myself shopping and doing demos looking for a new company before the calendar year ended. It was a chore but I'm glad I finally settled here.

Vorteile:

It's effective and simple to use. Most importantly it's saved a lot of time, especially for my drivers.

Nachteile:

Hard to say as I'm still relatively new to using the CRM. I'll have to come back to this in the future.

This software is not ready to be released into market for everyday use for at least Moving companies

Kommentare: Don't like this software

Vorteile:

Strictly based on accounting - this software is ineffective

Nachteile:

Their reports and payroll. Each module in fact does not seem to be working effectively. Features don't seem to cohesively connect. Too much trial and error and the fees we paid this company does not justify the delivery of this product.

Supermove Software - Making your life easier as an owner/operator

Kommentare: Truthfully, way more value than even I anticipated.

Vorteile:

It is the closet thing magic. Life as an owner operator is 1000x easier now. the efficiency is equivalent to hiring 5 humans. Professional in an archaic old school business Incredible employees… I can go on and on

Nachteile:

nothing yet and from the looks of it I don’t for see any issues

Moving Forward with Supermove

Vorteile:

It might be due to my role as an IT, but I find the automation features the most helpful inside of Supermove. Workflows has had a huge impact on our streamlining manual tasks for our sales team.

Nachteile:

Responsiveness of the customer service team has been an issue up until now. When it comes to implementing a fix, or responding to questions it hasn't always been the most smooth.

Owner

Kommentare: Overall the experience has been awesome! Great partners in helping provide solutions and very timely in reacting to issues.

Vorteile:

Global visibility and the ability to align all aspects of my company 1- Clear ease icon and navigation 2- Reduction in paperwork 3- Tablet usage and GPS and Time tracking

Nachteile:

1- Notifications need a lot of work 2- Not Apple compatable and no APP on the App Store 3- Lack of customization 4- Need better operations and dispatch visibility- You can only view Monthly and Daily--- need a weekly view

Gets the job done

Kommentare: I struggled initaly with the layout and functionality. Being a low tech person, I wasn't used to some of the diy options like variables. I am mostly satisfied as I learn more about how to use the software.

Vorteile:

I like how supermove intergrates with google maps within the job screens. Letting us customize our communications is very imortant as well. I can't lie, I also appreciate the affordability.

Nachteile:

Some of the automations are limited. The functionality is a little lagging too. We need more button functions for instance to lead to booked button.

Super moves gives Super customer service!

Kommentare: I would stand by my experience with Super Moves. They have made us look so pro with our customers.

Vorteile:

The older version, super easy to use. However I understand changes and updates on Super Moves platform.

Nachteile:

Too many changes at once. Please give us more training and backup.

Customer service at its finest

Kommentare: Amazing

Vorteile:

They are not your typical software provider that put all emphasis on sales and comes up short on customer service. If you are looking for a product that works and people who stand behind it. Look no further

Nachteile:

I’d like a drivers daily log and vehicle inspection report to be integrated into software. Very important feature for all movers . Can’t imagine a mover who wouldn’t find tremendous value and having these things all in one place . Since it’s something that’s done daily and so important to us. It’s an easy add on. Hopefully supermove takes this seriously and puts this to work.

Supermove can Help your Moving Business

Kommentare: Great experience overall! I enjoy the system and the staff at Supermove.

Vorteile:

Customer service is Top Notch! Anytime I have a question Customer Service is there for me and always has the answers!

Nachteile:

95% of the time you can't get a customer service agent when you call, they usually call back hours later so the issue at hand can't be addressed.

Many features but missing basic optional functions

Vorteile:

Job calendar and estimate calendar separation. Many features to use.

Nachteile:

Tablet required, unable to print estimates in pdf form, unable to mark lead as not accepted. Have to just cancel it from the calendar.

D1 Moving and Storage

Vorteile:

I can fly through some quotes because we finally have a software that streamlines how we operate. My team and crews can see all notes.

Nachteile:

Inventory, sms messaging area code being 415

Supermove Excels!

Kommentare: We have been working with Supermove for almost 1 year now. Their staff are excellent and always readily available to answer questions. The [SENSITIVE CONTENT], is never opposed to getting involved and getting his hands dirty to help out clients, which is always appreciated as a small business.

Vorteile:

Getting rid of paper BOL's and paper timesheets was very important for the company. Having our crews out in the field with tablets, and being able to communicate with customers inside the app has also been very helpful

Nachteile:

The "environment" as they call it is not prefabbed when you sign up for the software, and it has taken several months to get it where we need it to be, and it's still not at 100% functionality for us.

I Recommend

Kommentare: Great

Vorteile:

Bill of Lading helps our customers view the transaction . While remaining complient in CA

Nachteile:

Lack of text message automation for CRM USE

Time Saving, virtual secretary

Kommentare: Overall i have had a very positive and mutual beneficial relationship with the software and team. Would highly recommend

Vorteile:

Very easy transition from outdated paper system to simple digital system. Reduced workload, increased productivity, super quick customer/billing lookup. With supermove I am able to handle all filing, crew assignments, contracts, and bookings without an office staff and in way less time than before.

Nachteile:

I would suggest adding small icon indicators that signal certain job requirements such as storage, packing, appliances and pianos. I have found that these item sometimes get overlooked. Also bad cell service can hinder functionality but not really a fault of the software.

D1 Moving Review

Kommentare: It is very easy to learn, easy to use Makes my day all around much more organized andfrees me up tp pusue other projects

Vorteile:

Its easy to use, and everything is at your fingertips

Nachteile:

Have not found anything yet. Have been using since March

Best software

Vorteile:

Easy to use, convenient, up to date software. Customer service is perfect.

Nachteile:

I am liking everything so far. Often keeps updating, adding new features.

Tiger Moving Review

Vorteile:

SuperMove streamlines all processes needed to be successful in the moving industry. SuperMove's employee scheduling system, booking process, and dispatching features are unrivaled. This software has made my life 10 times easier. Also, the customer service is amazing. [SENSITIVE CONTENT HIDDEN] has been the best person to work with in integrating the software from day 1, and persistently updating me on new features.

Nachteile:

The thing that I like least about SuperMove is nothing.