Onfido Erfahrungen

very helpful and flexible tool to answer our daily bases.

Kommentare: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Vorteile:

great customer support and sales fair negotiations tool function with no downtime

Nachteile:

support from onfido finance team is slow

Boosted our customer acceptance rates

Kommentare: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Vorteile:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Nachteile:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Good facial verification

Kommentare: Helps businesses to ensure good verification

Vorteile:

Good facial recognition. This helps to prevent scam

Nachteile:

It delays when identifying. This makes it very tedious

Do not expect customer support after implementation

Vorteile:

Great KYC checks and user friendly maintenance portal.

Nachteile:

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support.

Onfido is the best option for starter projects

Kommentare: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Vorteile:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Nachteile:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

My Experience With Onfido

Vorteile:

It comes with great authentication solution It is the best for identity management

Nachteile:

With Onfido, it has been amazing. Never experienced issues.

One of the best in the market!

Vorteile:

We rely on Onfido to capture customer ID as part of our onboarding process. Onfido's data validation and document integrity services allow us to determine customer document authenticity and detect potential fraudulent customers.

Nachteile:

No issues so far. Overall, we have had a great experience in the last 3 years we've had Onfido.

Great team!

Vorteile:

The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers.

Nachteile:

The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point.

Onfido Review

Vorteile:

I like how Onfido's team prepare our monthly meetings, in order to see all the relevant aspects of the last month and see how they can improve the product. In addition to that, is a product that is constantly improving, and thats what i like the most.

Nachteile:

An aspect that i think Onfido can improve is the quantity of accepted documents in several countries, because there are some countries that doesn't have much accepted documents.

Nymcard Review

Vorteile:

Onfido excels in user-friendly interfaces and responsive customer support.

Nachteile:

Common challenges or concerns with identity verification services in general can include potential false positives, integration complexities, or the evolving nature of fraud tactics

Modern, fast, secure ID verifications

Kommentare: We've looked into and tried a number of vendors for ID verifications, and Onfido has far and away been the easiest to work with, with a fast, modern, flexible, and relatively affordable system that supports a very wide range of ID verification documents worldwide. They're support team is also excellent, very responsive and helpful.

Vorteile:

Onfido's user-facing and back-office/admin tools provide an excellent UI with a modern, intuitive interface. It's easy for customers and staff to use, and the platforms delivers results incredibly fast, usually within seconds. The API also integrates well with our other systems.

Nachteile:

I'd like to see more filtering, display, and reporting options in the back-office dashboard -- specifically, being able to more easily drill down on sub-status results (e.g., being able to see at a top level how many IDs are are getting flagged for problems and for what reasons; which IDs received general "caution" flags vs. potentially more serious "rejected" and "suspected" results; innocently expired IDs vs. potentially fake or stolen IDs, etc.). Onfido does a great job of catching a wide range of data and analysis on IDs, but it can sometimes require some digging to figure out what exactly triggered a consideration flag on an ID, or to determine big-picture trends. (That said, Onfido's system is far more clear around all of this than most of their competitors.)

Onfido is the best in class for Identity Verification

Kommentare: Amazing and very positive

Vorteile:

Technology, quality of UX, Quality of the API, customer support.

Nachteile:

Nothing to tell really here. I'm not sure I can tell some private stuff here

Onfido review

Vorteile:

The ease of use of the portal. Decisioning speed.

Nachteile:

Difficulties when asking for a specific changes. Some changes are impossible as this will require global changes made in the system which will affect all customers

Great and trusted document validation provider

Kommentare: Great

Vorteile:

Trusted processes. Keep an imposing over time.

Nachteile:

It could support more on fraud detection.

UNDERWRITING MANAGER

Kommentare: Easy to use the system and it has added more tools for us to detect fraud.

Vorteile:

Easy to use the system and it has added more tools for us to detect fraud.

Nachteile:

The set-up process took longer than expected.

Onfido Review

Vorteile:

Easy to use and software detect PEP and people under sanctions

Nachteile:

Discrepencies between the information received and the actual information provided by the client (sometimes). Also, when a customer update his KYC it does not reflect on your platform.

Best software

Kommentare: Best identify verification products ever!!

Vorteile:

I love the identity verification features where it is very helpful for my daily KYC check.

Nachteile:

Sometimes when there's a part of the customers National ID get blurred by the glaring, eventho we can still see thru a bit, it still shown as "Consider". But overall, I really loved it.

Reviews

Kommentare: ok

Vorteile:

The service from your people is fantastic

Nachteile:

Slow processing of id documents resulting in some dropoffs

Onfido product review

Kommentare: Good customer support and good products

Vorteile:

Easy integration using SDK, fast report result, extensive document type coverage for identity verification

Nachteile:

others products package i.e. aml report & compliance report need to further enahnced.

Overall Takes Care of Itself

Kommentare: Pretty good overall, it would be nice to have more regular contact but mainly just for checking in as we do not tend to experience many headaches

Vorteile:

Ease of use - which means identifying any problems as quicker as possible

Nachteile:

Loads times can sometimes be a little long but overall no real complaints. We had an issue that was raised a while ago now and sometimes it can take a long while to get to the bottom of it so maybe better regular updates on any issues.

The solution is good but it can be better

Vorteile:

The UI design is user friendly and the team is keep working on more advance features for the businesses.

Nachteile:

Onfido does not provide details stats and reporting for the clients (me) to work on future optimization

Pretty decent

Vorteile:

API documentation was nice to work with, product worked as expected. Sandbox environment with good uptime!

Nachteile:

Had a few minor issues with sections of the API documentation at the time (has since been rectified).

Onfido not good for startups needing mobile SDK

Vorteile:

Simplicity of the app was amazing and the invitation for users to verify their ID . It was my preferred device until I ask them to allow us to use the mobile SDK .

Nachteile:

Don’t ask them about their Mobile SDK if you are building a mobile app . Things get messy in their terms of use . They want you to pay $10,000 and you loose the money if there is very little users and if you go above the $10,000 then they ask for money . Everything is designed to make them rich. It is not good for start ups

Really nice support from ONFIDO Team

Kommentare: We needed a solution that could enable a remote identity validation to perform the account opening process on our mobile app. As all the banks worldwide, we had compliance and regulatory issues that should be take in consideration and the partner in that field should be experient doing this kind of job. As we don´t have a lot of banks in Angola offering this kind of solutions, we had to choose a partner that could offer us the possibility to read and validate angolan documents with confidence.

Vorteile:

The ability to perform remote identity checks in a quick an accurate way. The fact that the development and software updates are always one step forward from our needs.

Nachteile:

The lack of support to Outsystems framework.

Brilliant product!

Vorteile:

The product offers very user friendly experience.

Nachteile:

The only "con" we can mention is the somewhat higher pricing.