Houzz Pro Erfahrungen

houzz pro maturing to another level

Kommentare: iniatialy used as a way to get homeowners leads its moving to an all professional construction software but still with limitations for Canada

Vorteile:

Multiple functions CRM applications look and feel

Nachteile:

For Canadians the product does not carry all the functionality and is still a little clunky

Honest Feedback

Kommentare: My clients love it and for basic invoicing and estimates, i can create and submit quickly and easily in the field. Im taking very little work home now.

Vorteile:

It was quick to set up and start to collect. Payment integration is very good with this program

Nachteile:

For simple tasks, its very intuitive. But going deeper requires some help. As a one man show, I'm not at a desk from 9-5. I cant seem to keep an ongoing dialouge with the help center. If i dont respond very quickly they close the ticket. Im left with scheduling an actual appointment. which means not only do i need to stop production, but also that i need to find a quiet "coffee house usually" placeto set up and get logged in in order to answer a question. Its terribly frustrating.

Great Project Management Software for the Remodeling Industry

Kommentare: Overall I am happy and use it daily in my business to make estimates and invoices, track expenses; send brochures to new customers and get reviews.

Vorteile:

Ease of use Flexibility Accounting, love the ability to see expenses per project; feature that allows invoices and receipts to be uploaded to expenses. Ability to make estimates and invoices.

Nachteile:

The mobile app is slow and not able to use much in the field.

Do not recommend

Vorteile:

N/A - (for the service that I intended to use this platform, I did not find any positives as I did not get any leads, therefore for me, no pros.

Nachteile:

Despite being a customer of Houzz since early beginnings in London from 2017, I have to say that I always found the Houzz platform very useful, somewhat like you would Facebook if you will. Enjoyable tool that definitely does not need to be paid, but can somewhat benefit. However I have for long considered opting for the advertising on their platform as it promised alluring client leads that would be coming and I would get more business, who would not want that? Sadly, long story short after almost 10 months of service and receiving 3 measly leads that were not even for the service that we provide, I have to conclude that this was (and sadly still is!!!) a complete waste of money for us. We have not go one good lead where we could generate any revenue. I was being told that the "magical system of Houzz" requires at least 6 months commitment which is why they try to lock you in for 12 months. Needless to say, this is purely so they can get the profit that they need for running their ads, and 6 months did not change anything. I am extremely disappointed as a frequent user of their platform prior this membership I was quite happy, even though we have never received any leads directly I was glad to promote our work. However now, when paying for this service in a locked 12 month contract and still getting the same amount of leads - NONE than before, I really feel repulsed by the platform, that does not bring me anything just invoices. I hope that anyone who is on the fence and is thinking about their services, thinks 10x times before going ahead. Remember, you are singing for 12, very, looong months of invoices with abosutely 0% change of getting anything in return. Hope this helps someone, like I wish someone would have told me beforehand. All the best Dom

Houzz Pro To the Rescue

Kommentare: Site Mangement. Since hiring a project manger I can see the pictures taken on site and it provides one place for communication between subs, team members, and clients.

Vorteile:

The product is easy to use and for clients to maneuver. I get far less pushback from sub contractors with this software than with others I've used in the past.

Nachteile:

At first I thought there was, but after some interaction with the Houzz Pro team, we were off to the races. As we get bigger, we may need to upgrade to program better suited for larger companies

Very happy

Vorteile:

Estimates, invoices, 3d scan, change orders

Nachteile:

I haven't been able to make the time to learn about all of the different functions of the program.

Houzz Pro is a very helpful tool to utilize

Vorteile:

Ease of function, helps build my business. With the brands and tools that are very accessible and the platform is very detailed

Nachteile:

There is nothing that stands out about Houzz Pro. I would suggest this to anyone who has a business or is just looking at a DYI. It has many insights and ideas that is beneficial to anyone.

New to Houzz

Kommentare: I think it will get better once I have everything fully set up but right now I disappointed at the lack of ease to get things live.

Vorteile:

I love the features of Houzz. I like that I can accept payments online and that leads can ring directly to me instead of through the lead company. I also like the accessibility to the planning options.

Nachteile:

Not all features have been working properly for me and I have paid two months worth and have yet to see any leads. Not sure my website is working properly.

Great resource

Kommentare: So, far the Houzz Pro website has been terrific.

Vorteile:

Provides a great interface to meet prospective clients

Nachteile:

a little difficult to set up initially.

Just Great

Vorteile:

Overall, a great product. Great options has alot of style to choose from. a vast selection of floor plans and decor idea as well, The 3d rendering is very nice

Nachteile:

No real cons, a learning curve but very useful product

We love Houzz Pro

Kommentare: Love it!

Vorteile:

It has everything we need to successfully run our business.

Nachteile:

There were some frustrating glitches happening when Houzz took over Ivy but they seem to be worked out for now.

Overall happy

Kommentare: Customer service is responsive - usually able to get in touch with someone in a day or so.

Vorteile:

that its user friendly. It does have many nuances that I have had to figure out the hard way, but that is true of any program.

Nachteile:

I have mentioned these issues else where and super hopeful they will be addresses in time.

Enjoying the Professionalism of Houze Pro!

Kommentare: Right now I'm pretty exhausted after working all day on several projects, but I will do my best with this. It seems that all the prospects I receive are wanting to do quite a bit of work, after being in their homes for all these months; but don't have the budget to do what they want, so even though I give a free consultation on the phone and answer all their questions. I really need some better prospects and am wondering if I need to update my website, but [SENSITIVE CONTENT HIDDEN] thinks it's great. Should I not mention working within their budget? I am getting all the cheapskates it seems! i understand people are worried; so am I!! I also just the other day, tried to make some verbal improvements but it didn't tell me I had run over the 2500 word limit until I finished it, and so it didn't save any of it. I talked to [SENSITIVE CONTENT HIDDEN] about this and he told me to send what I wanted to write to him. Please look this over for me if you really want to help.I know Houzz keeps him pretty busy! Could someone else look my website over and make some suggestions. ? I think a longer video with music would be better..the one you have put on there is too short. Please advise me on that.. But I can honestly say that I have investigated other companies and nothing compares to your Professional program!! Thanks so much for your dedication to be a truly professional place for us designers and decorators to have our websites! Marie Given

Vorteile:

I really like almost all of the features for Houzz Pro. I also really appreciate my dedicated account manager..[SENSITIVE CONTENT HIDDEN]...He always tries to call back ASAP and is very upbeat and helpful!! Please keep the prospect description short. In my opinion it should always fill just ONE sheet so it can be copied and followed up on until we get results of some kind.. and the phone number should show with it. Sometimes when I click on it, the screen changes, and I have to go find the phone number by clicking on Leads and going through putting the name in just to get the phone number. It's hard to describe, but that's it has recently started tot be a problem.. Otherwise it is very easy to work with. Please keep it informative, but short.

Nachteile:

Yes the REVIEW section could be improved. I have had several people have trouble in trying to give me a review, even though I have sent them a request for it from my end using their email address! Please make it easier for the client to leave a review. Second: I always send an email immediately after trying to call the lead. I NEVER have had a prospect say they received it! . there must be a fault in what Houzz puts as a Subject line, but they don't open it or receive it and reply to me. At that point, this is the ONLY way we can get in touch with some of them especially if the phone number is busy or incorrect. ! Please improve it and get it to the prospect right away. That would help a lot! What is happening here?

Great for Interior Designers

Kommentare: Very happy

Vorteile:

Industry-specific features make it a great solution for interior designers. Wonderful personalized support from the Houzz Team, is always appreciated.

Nachteile:

The virtual site-measure tool needs improvement - not sure if the technology is there yet, but as is it requires that the measure options are on the same level - easy with empty spaces, hard when there are furniture pieces in the way. Can't wait for that tool to improve in the future!

"Marketing, Production and Financial Tools that show promise for professionals"

Kommentare: We started the Houzz Pro subscription to update our professional profile, create a new website and give ourselves more exposure. All of these goals have been achieved and we feel our overall experience with [SENSITIVE CONTENT HIDDEN] has been a pleasure. As a former creative director, I directed her with my vision to see through every detail of the profile, our projects and the website design/content.

Vorteile:

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

Nachteile:

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time. 2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks. 3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up? 4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

Pearl Remodeling

Kommentare: We think Houzz Pro is rapidly evolving and we believe it can beat the level of service that Yelp or other local listings have to offer.

Vorteile:

Our company likes the analytical information, lead generation information, and the profile settings given to us. The information we receive is valuable such as addresses, phone numbers, project information, and metrics we can use to create strategies for our company.

Nachteile:

Although we do receive valuable information, we wish it was easier to download it into a pdf or an excel document. Additionally, we wish the layout of the incoming leads was organized a different way so we can easily see information quickly or sort leads by month, project types, and etc. We wish we could obtain emails of the leads we receive to build an email list. The ultimate dream would be for Houzz to connect to our CRM program Builder's Trend.

Back end user interface needs work

Kommentare: The front end of Houzz looks professional and is great visually to showcase projects. I like that paying for services in Houzz Pro now enables short project videos to be created for projects. Overall, Houzz and Houzz Pro feel totally disconnected and like two totally different tools that don't actually "speak" to one another.

Vorteile:

The visuals on Houzz are great. We only use Houzz Pro to support or company marketing.

Nachteile:

We only use Houzz/Houzz Pro for marketing purposes and do not use it as a CRM, project management, estimating or take off tool. I do not like that the back end interface for setting up service areas and scope has to be changed manually and individually for each subscription (rather than apply changes to all service areas). Also, new projects default to the end of the projects list. They should default to newest first as dragging from the bottom of a list of 80 pages is time consuming. There are too many sub menus within each subscription. So, for example, in the public profile set up in Houzz, our scope of services is easy to manage and regularly updated, but it is not replicated in Houzz Pro subscriptions so you have to manually go in and update each one. Overall, there are just too many places to have to update the same information and be clear about what it being pulled from where in Houzz Pro for the public profile and for pro directory. We are yet to see results of paying for Houzz Pro.

Efficient and Easy To Use

Kommentare: Overall it is a great software. It did have a bit of a learning curve which is to be expected when learning new software; however, that learning curb did take much to get past. Plus, having Negela our rep be easily reached and her responding quickly has certainly helped with the overall experience of this software.

Vorteile:

I enjoy using communication tools. I also like that the software allows for the storage of documents in files that my clients can always have access to even when my office is closed. Creating proposals, estimates, and invoices is very simple as well.

Nachteile:

What I like least about the software, is the messaging tab. When typing a message under the messaging tab, the typing lags. It will lag so much that I will sometimes have to sit and wait for the typing to catch up. I have found that when I send a message through the overview tab, I do not have this issue; however, when scrolling through what I've typed in the overview tab, the scroll forces my type to go above the message tab or below - I can never get the message box to center my typing. I am forced to type a portion of the message without seeing what I typed, then when I am finished, I have to manually scroll through and correct any mistakes that I made. I find it more efficient to correct as I go; however, it is hard to do so when the message box forces the scroll to go up or down.

3 years in, still a lot to learn

Kommentare: to date - have not recooped investment in "advertising" (included in the software cost), customers might inquire or be sent as a lead but not see or read my follow up messages (I think potentially they are going to customers junk because if I email OUTSIDE of houzz through gmail I usually get responses, that's double work and I don't like that)

Vorteile:

a good centralized tool for project management, proposals, invoicing, customer facing collaboration

Nachteile:

cost, and overall ease of use, funds held on paid invoices too long, lacking some functionality in the 3D room toolwish I could pay a lesser fee for the software use only and not lump in marketing budget, example, i'm on the lowest marketing budget possible and it allows me to use the software, I'd like to see that cut in half and not care about marketing (because I get way more word of mouth referrals than anything here)

STAY AWAY FROM HOUZZ PRO!!!

Kommentare: I feel we have been fleeced. [SENSITIVE CONTENT HIDDEN] sold us with false promises and a description of the services that did not match reality. [SENSITIVE CONTENT HIDDEN] our account manager was just rude and condescending when we asked to revise our services. I am still trying to change to a simpler package but have gotten no response from these people.

Vorteile:

We signed up for the Ultimate package and support from Houzz Pro in June after Senior Strategic Account Executive [SENSITIVE CONTENT HIDDEN] sold us on the flexibility of the services and ability to reduce or increase the level of product provided. Over the last 5 months we have been disappointed with the potential clients the site attracts and the amount of time we spend managing the site. When we called last month to reduce services our Houzz Pro account manager was not familiar with our agreement, was rude and unprofessional toward my Associate. I complained two and half weeks ago in writing and have not heard back from [SENSITIVE CONTENT HIDDEN]. This is a marketing scam- they pressure businesses into purchasing useless marketing tools. STAY AWAY! This is paid advertising

Nachteile:

This software did not attract appropriate clients or projects and has been time consuming on our end to manage the results. Houzz Pro staff have ignored us now that we want to reduce services- or at least eliminate superfluous  products. This service is a rip off.

Great Value Great Organization

Kommentare: Procurement process has eased and been clarified, clients love the ease of approvals.

Vorteile:

Houzz Pro allows my design firm to organize all of our projects with ease. Most importantly, my team can use the software with little to no complications.

Nachteile:

I wish there were a client portal where they can log in without having to keep up with their specific link. I also wish it were able to be linked with Zapier.

Every day it seems to get better.

Kommentare: What did we do before we had this type of technology. they only bring us the type of work that meets our profile and then give us the tracking mechanism to insure we can mange the client interaction.

Vorteile:

The software has a fairly significant learning curve for people like myself who have run their company mostly off of a combination of spreadsheets and contact list. I am finding that the program has so much depth and the more we get into it the more we realize that we need to go all in. Houzz has been so good to us on all the other platforms that we would be foolish not to take advantage of this. If you do not have reagional placement contacts in place with them you are not spending your advertising $'s very well.

Nachteile:

The shear size of all that you can do in the program. As the combined reviews of our company round 12 M. Double of what it was just three years ago we realize that having everything in one place is the best strategy. But getting 30+ years worth of experience into a single program seems daunting. Would be great if they had on the ground tech staff you could hire to make the transition.

Why I love houzz

Kommentare: Awesome experience. Houzz has been nothing short of Amazing in assisting our company with whatever we need. So many ways to help our company looking it's best and current with the trends.

Vorteile:

I enjoy the continuing upgrades and benefits Houzz has and continues to roll out as to the improvement and ease of using their site. I enjoy that we can store everything on one platform and it is clean, easy to use and helpful for more than we actually need it for. So many options yet to explore!

Nachteile:

I have found that using the Houzz program has been easy to navigate and use. I understand that there are always changes being made to the program, sometimes it takes a minute to "re-find" where things have been re-assigned to (location on the screen/program). But with a little looking, nothing is too hard to find.

Product Review

Kommentare: We do not use HOUZZ to solve business problems, but HOUZZ Pro has made business expand into areas that are outside of our referral zone. The insights and communication are great tools. Our client success manager [SENSITIVE CONTENT HIDDEN] is phenomenal. She reaches out and follows up continuously and is very responsive to any questions that we have in a very prompt and professional manner. Very pleased with her!

Vorteile:

We believe that a photo tells a story and images say a thousand words. The HOUZZ Pro lead generation feature has worked very well in reaching outside of our referral zone expanding that organic reach. The ease of use of the product is certainly there and integration with the business model was easy. The client success manager that we are assigned is amazing. [SENSITIVE CONTENT HIDDEN] has been extremely helpful and responsive.

Nachteile:

Not really much to dislike about HOUZZ. We used to use Pinterest and now haven't opened that program in a couple of years since transitioning to HOUZZ Pro...we really use HOUZZ to promote more than we do FaceBook or Instagram.

Houzz Pro Still Needs Work

Vorteile:

Time recording and product markup are easy.

Nachteile:

Our firm was an Ivy user for a long time. When Houzz acquired Ivy we migrated over to Houzz Pro. The ease of use, functionality, and functions have downgraded and created difficulty, frustration, and delays. The worst part of the experience is that the system for technical support is terribly lacking and I usually have to reach out several times to get the answers I'm looking for. Some issues were not able to be resolved. It feels like they are taking on more than they can handle and it's causing user businesses to suffer the consequences. The lead feature is nice but since they only allow one admin, it's annoying that our sales team cannot access the leads directly from their inbox and are forced to log on.