Houzz Pro Erfahrungen

All-in-one great software

Kommentare: So far my experience is great. I'm looking forward to transitioning to this platform permanently for our business needs.

Vorteile:

Easy functionality and business management especially with estimates.

Nachteile:

No dislikes so far. The software is easy to understand.

Highly recommend.

Kommentare: For a construction company like us, it is very easy to onboard new salesmen or project managers with a tool like Houzz Pro.

Vorteile:

The one stop shop solution for construction project management, from lead to takeoff to negotiation to closing to completing the project.

Nachteile:

we sometimes get leads that are very hard to get a hold of.

Just started using it will update once I know more about the app

Kommentare: It's been ok so far I really don't have much to go off of yet.

Vorteile:

Don't know yet just started it's only been a day so far.

Nachteile:

The lack of communication. It seems like communication is good until you sign up

Overall great software

Vorteile:

The estimating feature. We love the options we can adjust to customize our estimates to fit our business's needs.

Nachteile:

That the estimates can't be permanently locked for the clients. The estimate is a live link so if you don't change the settings back before a client re-clicks the link, they can see all your internal prices. Also, the floorplan layout is great but lacking in options for finishes and it would be lovely to have a deck/screen porch feature.

Good progress!

Kommentare: great. good movement with suggestions. Receptive to needs and willingness to experiment on ways to make it better.

Vorteile:

leads, ability to one stop for all views of website, rendering 3d floor plans and mood boards

Nachteile:

overkill on data in some areas- slightly hard to navigate at times

LCS Services

Kommentare: So fare the overall experience is good, easy to use but takes some getting to learn how utilize all that is offered.

Vorteile:

I like the client portal, and how everything can be done in one place.

Nachteile:

Still unsure how client views the portal.

Houzz Pro and an Organizing Business

Kommentare: I have received some good leads from advertising on Houzz Pro, but not a many as I would llike.

Vorteile:

It is an excellent, multi-purpose site for many businesses.

Nachteile:

It does not have a specific category for my business, which is organizing.

blueprint restorations review

Kommentare: great personal and great system . love it

Vorteile:

the crm and be able to create my website

Nachteile:

there really isn't much I don't like, so nothing

DESIGNER SOFTWARE THAT HAS ALLOWED MY BUSINESS TO FLOURISH

Kommentare: GREAT EXPERIENCE. I HAVE USED HOUZZ SINCE 2019 WHEN IT WAS THEN CALLED IVY. I LOVE IT

Vorteile:

HOW PROFESSIONAL IT ALLOWS OUR COMPANY TO BE IN FRONT OF OUR CLIENTS AND TRACK TRANSACTIONS

Nachteile:

I WISH THERE WERE MORE TOOLS OR OWNERS/MANAGERS: I WOULD LIKE TO HAVE A OWNERS DASHBOARD WHERE I COULD CUSTOMIZE REPRTS/VIEWS TO SEE THINGS THAT MATTER TO ME AT A GLANCE INCLUDING GROSS SALES, MARKUP BY CERTAIN TIME FRAMES, BILLABLE HOURS CLOCKED, AND WHAT EMPLOYEES ARE CURRENTLY CLOCKED IN

Integrating over to Houzz Pro

Kommentare: Friendly and knowledgeable support staff!! Very user friendly!!

Vorteile:

I absolutley LOVE Houzz Pro!! We started out with trying out the 3D room planner and decided to integrate all of our work to this platform. It is amazing!! Thank you for making it easier to run our business!!

Nachteile:

Hard to say...still in the learning process, but I can't find anything that I like least.

Houzz Pro fits the bill for this small homebuilding company

Kommentare: My overall experience with Houzz Pro is quite good. It is robust enough yet simple enough to work for this small contractor.

Vorteile:

I like the timeline, the tasks section, the daily logs (super easy to use, including pictures - my clients are loving this). I am starting to use the budgeting and estimating side and I like it so far.

Nachteile:

There are a few small hiccups with how information is communicated with subs and vendors, but I fully expect this to get better in the near future. Houzz is constantly adding new features. I don't like not being able to view the timelines on mobile devices. Add this functionality please!

Houzz Pro To the Rescue

Kommentare: Site Mangement. Since hiring a project manger I can see the pictures taken on site and it provides one place for communication between subs, team members, and clients.

Vorteile:

The product is easy to use and for clients to maneuver. I get far less pushback from sub contractors with this software than with others I've used in the past.

Nachteile:

At first I thought there was, but after some interaction with the Houzz Pro team, we were off to the races. As we get bigger, we may need to upgrade to program better suited for larger companies

Great Customer Service

Kommentare: I am at a 50% right now. There are features that I love, and again, features that surprisingly are absent.

Vorteile:

I've found the online chat feature on Houzz to be incredibly helpful. It's become my go-to whenever I have questions while browsing the platform.

Nachteile:

Several features that I believe should be standard offerings are either absent or require cumbersome workarounds within the Houzz platform. Despite being assured that user feedback is integral to driving improvements, none of the suggestions I've provided have been implemented to date.

Way to Grow... with Houzz Pro!

Kommentare: Genuinely no real complaints! I started with Houzz pro even before I had a formally established business and it allowed me to scale my operations with the vast resources it provides. I will always recommend it to others

Vorteile:

The versatility of it is one that I often share with my colleagues. From the Room Scanner to the Scheduling. It really aims to be an end-to-end user product for managing a project full cycle.

Nachteile:

That I have to purchase multiple seats for each user in my organization. I would like if it had the option to link items in my estimate to industry pricing or to connect with certain vendors or a pricing matrix such a Home Depot etc. Also there are times when I outsource my takeoff and estimating and i get my data back in excel - It would be great if Houzz was setup to parse the data from some columns so I can send the estimate from the Houzz platform.

Houzz Pro keeps me organized!

Kommentare: The learning curve on Houzz Pro was pretty simple to get going, however being a deconstruction contractor in which the program was not designed for it has taken a few years to get it adapted for me and I still have a ways to go it seems.

Vorteile:

With Houzz Pro I'm able to manage my customers and projects with efficiency and stay highly organized. Using the takeoffs side of the program I have been able to develop standards in my estimating and templates to speed up the process.

Nachteile:

The customer section is built for working with one client per project. I'm a deconstruction subcontractor that works with big General contractors that have multiple project managers, and estimators that I work with. That part gets complicated for me at times.

Beware, not the end all that you are promised.

Kommentare: Pressure, a word that accurately describes the sales tactics after you subscribe to purchase the extras needed to supposedly make it all work.

Vorteile:

3d plans, estimating. And customer info management.

Nachteile:

Does not mesh well with quick books Canada. We participated in an hour long survey for a 100.00$ credit. It took 8 messages to support and 3 months to recieve.We have been ghosted on asking to cancel for 3 weeks now. FYI they cancel support tickets after 48 hours.Change orders are horrible, FYI will not hold up in a Nova Scotia court. Unable to adjust invoices if posted. Lots of spam.They promise you the moon only to find out you need to pay +600.00$ more a month to use the lead generation part.Pricing increases of 40$ this month per user.Better solutions exist for less money. It's really not Canadian friendly.

Houzz Pro the Pro for Pros

Kommentare: Great experience with Houzz Pro and with the customer service.

Vorteile:

Our organization moved from another system to Houzz Pro primarily for the ease of use for the field team members. The one stop shop

Nachteile:

not the same capabilities on the app vs desktop version.

Great integration of portfolio, website, advertising

Kommentare: I have had a steady reliable account manager who regularly checks in with me to outline new features that were introduced, and even actually created the first version of our website which I subsequently tweaked a bit and personalized, but I was really impressed that she took the time to do this. This is definitely unique in the marketplace.

Vorteile:

I like the integration between our Houzz profile content and creating a website from it. It allows me to keep a portfolio of our work that I can direct clients to along with the creation and management of our website which is hosted by Houzz. It provides a single portal for managing leads from people who choose us in general searches on Houzz such as what they call Houzz Project Match, to leads that come directly through our website which is hosted by Houzz. They all show up in the same place. With the addition of the website tools and a fair bit of customization of our website using them, it has really provided an easy solution for a fair bit of our marketing. I would highly recommend it, especially for a smaller company that does not already have an up to date website. Also, remarkably, since hosting our website on Houzz our organic search engine ranking is unexpectedly high after switching over a year ago.

Nachteile:

I would love even more website creation tools but I also recognize that with more complexity, it might go beyond my capability to use these new tools.

Still space to improve

Kommentare: In my opinion, Houzz Pro software has been a mixed bag. While it offers valuable features for project management and the support is commendable, there are notable drawbacks. The software has encountered bugs and lacks essential design elements, causing frustration and a loss of trust. Lead generation has been subpar, with low-quality leads and unresponsiveness. The program's extensive capabilities are impressive, but the learning curve is steep. Overall, while there are positives, there is room for improvement in various areas to enhance the user experience.

Vorteile:

Houzz Pro is an indispensable tool for our business, providing a comprehensive project-based software solution. Its wide range of features caters to our needs, including project selection, proposals, and seamless invoicing with clients. Moreover, the platform offers remarkable cost savings, as it delivers all these capabilities at a fraction of the cost, eliminating the hassle of converting funds to Canadian currency. One of the highlights is the Houzz Pro dashboard, which conveniently stores everything required for my projects, regardless of their scale. Additionally, the insightful analytics prove invaluable in tracking progress and identifying successful endeavors.

Nachteile:

The learning curve may seem daunting, but the exceptional support provided makes it worthwhile. Don't let that discourage you from exploring the platform's immense value once everything is up and running smoothly. However, there are a few areas that could be improved. It would be beneficial to have the ability to edit or cancel items after issuing an invoice, and generating credit memos can be challenging. Additionally, it would be convenient if bank transfer payments were free of charge. The Houzz Pro software design program has some bugs and lacks key elements like stairs and fireplaces, which need fixing to regain trust. Customizing specific furniture pieces within the program would be a great addition.

Houzz makes my business operate smoothly and teaches me how to run it smarter!

Kommentare: I've been very happy with this program. As a designer I've tried several platforms and this one is the easiest to use, the most updated and offers the most options for the work that I do. There is so much in this program that I can learn to make my business even smarter and I am anxious to learn it all. Meanwhile, my billing and project organization runs like a top and that makes me less stressed!

Vorteile:

I love all the resources for learning how to run my business smarter and smoother. I love the look of it and how easily it integrates into the other tools I use to run my business. Paying bills and managing my many design projects is so much easier and so organized all in one spot.

Nachteile:

The hardest part for me is learning how to use all the tools and then getting my clients to onboard with them. Billing is a breeze, but not all clients want to use a dashboard setting and I struggle to get them to the platform. My biggest hurdle is myself and taking the time I should to learn everything Houzz can do.

Scam

Kommentare: HORRENDOUS. I am still having to pay monthly for something we cannot even use. Zero customer service. Zero training. Zero care for their customers.

Vorteile:

This product has a lot of features that could be useful if Houzz actually taught you how to use it. Buyer beware. Customer service is nonexistent.

Nachteile:

They sold me on something they promised we would get ample training on. They started our subscription before the 30 day trial was up then refused to cancel our subscription. They paired us with an advisor that was in a time zone 4 hours behind us so we were never able to connect. Then when we finally did, she ran through her "training" in less than 5 minutes. After expressing my concerns about the time difference with our trainer, they placed us with someone in Arkansas. The night before our training I got an email cancelation with no explanation of why he canceled. Anytime I had a question I'd try to use the online chat option. It would take someone 3-5 days to reply. When they did replay, they just referred me to links on the website and youtube videos. TRAINING does not exist. They ran me through hours of calls trying to get this resolved but all the account manager kept telling me was that she'd give me 1 month free and she was sorry I felt the way I did. SCAMMERS. Robotic. They do not care that they sold me on something that was a pure lie. Look at other reviews. I am not the only one.

Pearl Remodeling

Kommentare: We think Houzz Pro is rapidly evolving and we believe it can beat the level of service that Yelp or other local listings have to offer.

Vorteile:

Our company likes the analytical information, lead generation information, and the profile settings given to us. The information we receive is valuable such as addresses, phone numbers, project information, and metrics we can use to create strategies for our company.

Nachteile:

Although we do receive valuable information, we wish it was easier to download it into a pdf or an excel document. Additionally, we wish the layout of the incoming leads was organized a different way so we can easily see information quickly or sort leads by month, project types, and etc. We wish we could obtain emails of the leads we receive to build an email list. The ultimate dream would be for Houzz to connect to our CRM program Builder's Trend.

A review from an avid user

Kommentare: Offer 3D design now, invoice génération for purchases appear very professional, mood boards are easy to use and handy, my customer service manager [SENSITIVE CONTENT HIDDEN] is excellent and knowledgeable and a pleasure to work with. Tech support has not always been great at all but it has improved

Vorteile:

Most impactful was the design software and mood boards and 3D option to show myself and clients. It was easy to on-board Houzz pro - Ivy is useful and reliable

Nachteile:

The Houzz pro software design program is still buggy and missing key items such as stairs and a fireplace. Bugs need to be fixed as I have lost floor plans and needed to regain trust in the program. Would be great to be able to customize specific furniture pieces into program and also, if Houzz could be more Canadian friendly, it would go a long way towards improvement. The lead generation is not great so far. Need better quality and legitimate leads to justify what I pay. Most are not interested in any design service and just playing around with the program. They do not return my call when I follow up. I almost have stopped follow up as it takes time and is. It rewarded

Not the same Houzz it use to be

Kommentare: we do not have a need for all the additional services as we already have an established business with a website and email already set up, as well as an invoicing system, calendar, etc. especially since not a lot of our clients are from houzz. When this was strictly a platform to showcase your work for potential projects, we received many projects from direct messages. But since everything changed years ago, we continue to struggle to actually get any response from anyone.

Vorteile:

This was a great place to showcase projects to gain potential clients

Nachteile:

Ever since the first changes were made, when they started to prompt potential clients with a survey asking them about their project, we quite receiving direct messages. We stopped getting people seeking us out because they saw our profile and wanted us specifically. Instead, they are now inundated with multiple calls from all the designers who received the potential project, which I'm sure is frustrating on their part. Many times (most) when we call those potential clients, we never even get an answer. We leave a message, we follow up with an email through Houzz, and almost never hear from any of them. The ones we do actually get to speak with again, usually don't go anywhere, and those few that actually meet with us, end because they do not have a realistic budget (or not the budget they suggested they have on their survey). We use to receive multiple high end whole home projects, but recently the only projects we get are single room, or just accessories.

Doesn't fit our current business model

Kommentare: Our purpose in using Houzz Pro was to bring in quality leads. That was the only function we desired to use it for, bringing us leads that fit our business model. Our hope was that Houzz Pro would filter out leads that weren't a good fit, and connect us with people who were a good fit. That's two separate objectives, and Houzz Pro isn't meeting either of those. Most of the leads we get are not looking to hire at all, or they aren't looking to hire a company like ours. They're looking to hire directly, not work with a general contractor.

Vorteile:

Houzz Pro has a good look and is constantly updating it's capabilities.

Nachteile:

Some of the newer features are more about Houzz doing something, than creating a product that connects quality leads with professionals. They make a lot of noise and do a lot of things, but no one really benefits. Concierge services, especially has been very unhelpful. Also, they way Houzz Pro redesigned it's format is not as user friendly for our objectives.