Über Hybrid Chat
Live chat, integrated with any chat channel (WWW, Whatsapp, Facebook. SMS,..), chatbot, CRM and call center
Nutzerbewertungen filtern (1)
Contact center SMS, Chat, social media integration with Cisco Finesse
Kommentare: The Missouri Poison Center is 24/7 contact center. We implemented ExpertFlow Hybrid Chat in 2019. The company culture, from the[SENSITIVE CONTENT] to the helpdesk, strive for customer’s success. Everyone was proactive and eager to assists us in ideas, solutions, and customization. We presented the company with many workflow needs during the design, implementation, and support phases; the ExpertFlow team delivered enhancements in a consistent manner. We are pleased with the company culture and continue investing in their products and services.
The software integrates nicely with Cisco Finesse. Reports are integrated in Cisco CUIC. Easy of use and short learning curve.
I would like to see the backend simplified and a single GUI management interface for the different products provided by Expertflow.