SmartRec Erfahrungen

Amilia, a good and user-friendly software for every employee

Kommentare: With Amilia, we no longer have double bookings and we are offering a better customer service. Client can easily register online and manage their activities. Our staff can easily manage rentals and contract.

Vorteile:

Amilia is a user-friendly for company who has a lot of employees using the software. It is easy to understand, easy to learn and easy to find your way around. New employees don't need a big training, steps are pretty obvious once you know the basics of the software. The best thing about Amilia is their after-sale service. They are always contacting you to make you confortable to call if you have any question. They are listening to your concern and trying the best they could to add the features you asked for. They are always doing follow-ups with their client.

Nachteile:

It's hard to speak to someone when you call the technical support, you can wait a lot over the phone and finish on a voicemail. If you need immediate assistance, it's hard to get in touch with someone. It seems employee of Amilia working at the technical support are new. I had to chat with them often for technical problems, and rarely they can solve my problem. They are only opening a technical ticket and getting back to me weeks after. Most of the time, I finished by solving my problem alone and find a way around. It seems sometime I know more Amilia than the customer service.

Smart Rec Review

Kommentare: SmartRec has brought our department into technology and allowed us to make our operations more efficient. The team at SmartRec is great and incredibly helpful! They have a bit to go before they become a powerhouse in the industry but they are on their way to doing so.

Vorteile:

We went from an antiquated software with no way for the end user to register online, the online registration platform has been a great feature for our team and members. The customer service chat and support is awesome, I typically have my issue figured out within a few hours. If not, they will follow up to help resolve. They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new features into Beta mode and willing to listen to our suggestions for improvement.

Nachteile:

There are features that are limited compared to more established software's. Our biggest CON is that you cannot register or make any purchases from the app, it is simply your membership card and scheduled classes. We have some end users who say there are too many clicks to get through the registration process and would be easier if it was accomplished in 2-3 clicks.

Great for some things but there could be imrovements for others.

Kommentare: Overall, our business enjoys using this but as mentioned there are some aspects that need to be improved and considered. Businesses with funding - the charges on refunds seems high as well.

Vorteile:

Its great for programs that are one time programs such as camps, drop in classes etc.

Nachteile:

I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system that we did not know exist. Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into loopholes like not putting their card details in the system makes it for a longer problem solving process

Decent Alternative? Maybe, I guess...

Kommentare: Coming to Amilia (Smart Rec) from Max Galaxy, it is a even trade off. What MG did poorly, Smart Rec does better, but what MG did great, Smart Rec can not do. I see how Smart Rec could be great. But it is "new" to the game and still has a ways to go. It is hard for me recommend to other Parks and Recreation Departments. In the first month of Smart Rec, Amilia implemented more upgrades and new features than Max Galaxy did in the entire 3 years we used it. So that being said, I have hope in Amilia as there have been a steady stream of updates.

Vorteile:

Customer service and trouble shooting chat portal is wonderful! There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use. Browser based, usable/accessible from almost any device. Has an app for clients (though very limited) Creates membership cards with scan bars and photos (also accessible in client app)

Nachteile:

Only Merchandise goes through the POS... Nothing else does. (registrations, memberships, rentals, reservations) Shouldn't every transaction should go through the POS? Can not export financial ledger codes and payment breakdown reports by individual locations. Maybe if every transaction went through a POS, then we could report ledger codes with payment forms for that specific POS location? eChecks take 10 days to hit the bank Can not create custom payment types Reports are excel exports only. They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

Room for Growth

Kommentare: Overall, the system has been beneficial. We've been able to consolidate and put more information into one location. Contracts are easy for all staff to access (previously they were all in a paper file system). Some of our facility bookings have been moved to online access. After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful. Long term I see the adjustments they are making as something that will keep us with this system. In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this software. Specifically we struggle with the lack of reporting for facility rentals & lack of unique data with forms. We were on-boarded but had some struggles during that process with a lack of clear direction on what we needed to do prior to opening to the public. Possibly a checklist would have been very helpful.

Vorteile:

Two things: - Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let you know & attempt to help find solutions. - They are constantly putting out new features. Since we started they have updated/launched at least 5 big updates.

Nachteile:

Facilities. We do 50% of our revenue in facility rentals & the process they do have is fairly limited. We are missing many reports that would help us better manage facility rentals, emails to previous renters by facility and date, custom forms that uniquely tie to each rental and more. Also online bookings / groups are limited. When we add the campground's 140+ sites this fall finding anything in there is going to take forever. (You have to scroll through everything to find the location you are looking for) While booking there is no go to date option. You have to manually tab by month to the time you want to book for, even if it's years out.

Why we love SmartRec

Kommentare: We have enjoyed our time with SmartRec. We are so thankful for their customer service and the time they out in to work with us, hear our feedback, and continue to develop their program to fit the needs of Park and Recreation Agencies.

Vorteile:

Ease of use for our customers and backend users. We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. The admin side is easy to use to input classes and track rentals and contracts.

Nachteile:

The reporting side could be a little more robust and user friendly. You get a lot of information but being able to tailor the reports a little more before export would help save time. Processing independent contractor (CA) class payouts though SmartRec would be nice - paid by % and not hourly rate through Staff Module.

SmartRec the SmartChoice

Kommentare: The experience has been wonderful. The training was completely different from how we ended up using the software but ultimately its been quick and easy to learn/implement.

Vorteile:

The software is intuitive and the customer service is outstanding.

Nachteile:

I do wish this was an established recreation software as features are ever changing. It makes it hard to write guides or standard operating procedures for software that is constantly changing. I would also like to see a better reporting system. However, because the software is ever changing, they take our suggestions from what we want to see out of the software and create it. I also wish the software was split by facilities and not one large department. It makes reconciliation difficult on behalf of the whole department.

Great Software - Very valuable to any organization

Vorteile:

This is an amazing software. We are using it to track registrations and transactions relating to our summer camp. This software has helped the organization throughout the summer. We are now working through the financial reporting to for the previous year. The major reason for our organization was the ability to generate RL-24 tax slips.

Nachteile:

There is a steep learning curve for this software. We need a few weeks to get used to all the functionalities. I would like to see some additional functions added: 1- Ability to back date transactions 2- Track and issue donation receipts 3- Send notification to different email address' based on the activity 4- More options for levels of access (ex: the ability for agent to 5- Easier/Customization financial reporting

SmartRec is smart for us.

Kommentare: Overall, SmartRec has been a great experience. We will soon incorporate more facilities management and utilize additional features of the software.

Vorteile:

Ease of implementation. Flexibility of customizing forms. Dynamic support from a knowledgeable team. Great training modules.

Nachteile:

At first, there was a bit of a learning curve for our participants to register, but they caught on quickly.

SmartRecration

Vorteile:

Smart Rec is an amazing experience. Easy to use and follow.

Nachteile:

I did not like how members can't find it easier to access.

Great but needs more functionality

Vorteile:

How responsive Amilia staff are to feedback and bug fixes. Some minor issues were solved in under an hour. Planning and scheduling also work great, although not fully utilized for our facility.

Nachteile:

We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but they have yet to be fixed. The software lacks features that we have submitted many requests for them to add but heard nothing back. Sometimes when I submit bugs my response is "that is intended behaviour" when in fact the "intended" behaviour is the website crashing or giving customers extremely high discounts.

Amilia Review

Kommentare: We can now offer nearly all programs as online registration and payment. It is much easier to track our numbers and clients.

Vorteile:

It's very easy to set up each session of classes for our gymnastics club. We can copy and paste the previous session and save even more time by just making a few minor adjustments.

Nachteile:

It can be difficult to apply credits/refunds etc in a way that balances the account. The steps to do so can be confusing especially if you don't do it often.

Amilia Review and suggestions

Kommentare: Overall, I'd say Amilia has worked for me for my position. I know for some of my supervisors there seems to be a lot of features that could be improved regarding scheduling and programming. Amilia has appeared to be receptive to feedback and have continued to try to improve their product, which is good to see. I hope that the product continues to get better and better.

Vorteile:

I do appreciate that Amilia is pretty straight forward in its implementation. Most features do what they say they do. While there are some kinks still to be ironed out, the customer service has been pretty responsive with any problems we run into. It's great seeing Amilia continually improve and take feedback.

Nachteile:

While Amilia can be straightforward, it's not particularly streamlined. There's a lot of quality of life updates that I would like to see implemented to help us help our customers better. 1. The Client Billing and Purchases Tabs - These tabs, while functionally they work fine, are a hassle to navigate for members that have lots of purchases and cancellations. Filters can help, but with classes that all have the same name, it's difficult. - The item descriptions could be more visible in the folded state rather than just purchases/cancellations. - Discounts and other adjustments clutter the view in large multi-item purchases. E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes cancelling a hassle. - I'm not sure if this is how my organization has set it up or Amilia, but there's a lot of extra qualifiers to names for things can be minimized to make it easier to read. Stripping some of the qualifiers (like the category it's found in, location, etc.) could make it much easier to read. 2. Account Members - Adding multiple people at once on one account could be more streamlined. As it is right now is fine, although having to wait for submission/saving in between each person can slow down the process quite a bit. - Archiving people does not appear to prevent things applying to that account. Sometimes patrons can still even see the archived person (in the italicized state).

A promising software but still has some ways to go.

Vorteile:

- Available in French as well as English, a necessity in Montreal - ASTOUNDING customer service! and that's coming from someone who trains customer service departments! - Decent programming flexibility for Dance studios and service providers - Space rental programming included

Nachteile:

- Difficult learning curve for our clients - Lack of real integration with website (only nested window) - Unintuitive purchasing process for services (and products) for clients, even those who are familiar with the software - Primitive phone app (Android & iOS) with very little functionality to go along with the main program, for both clients and administrators. - Steep learning curve for administrators who are not very tech savvy - No integration with ANY accounting software (ex: Quickbooks) - No integration with a POS system (ex: Square) - On the expensive side for what is offered compared to other companies, especially with the percentage taxing of sales they deduct EVEN if clients pay cash. - Sub par visual aesthetics and no real control to administrators to change it. - No Google bookings, which is becoming more and more important in service-oriented businesses.

Good software

Kommentare: We joined Amilia when it was in its earlier years, when the customer service was more personal.
Now fast forward a few years later, with successful growth, and the customer service is not as it used to be.
Also, amidst the current global pandemic of March 2020, we did not feel like they were empathetic to their main customer base's realities.
Overall, the product is fine, with space to grow, but the customer service needs to step back to its roots.

Vorteile:

We appreciate the website integration, and ongoing added features that help us better operate.

Nachteile:

We are having a hard time with the bookkeeping aspect of it; having to go on another platform to check deposits, and not being able to automatically reconcile operations so we still have to do it by hand in 2020. Our customers are also having a hard time with the ease of use of the interface; we have gotten many calls that some were unable to register due to photo file restriction and other issues.

Amilia - Great Program

Kommentare: They have a great customer service fleet of people. They return emails in the morning, and ask if your issue has been looked after.

Vorteile:

The easy integration into our club. Once easily set up, we can now see who is purchasing, with all the and track what they are purchasing as well. Before it was too hard to see where they were registered in multiple classes

Nachteile:

Hmmm. I know there were a couple things, but don't recall...They were a couple "Nice to haves", but nothing crazy. Would be nice to have an interactive ability to send messages to all clients like TeamSnap.

Amilia is great

Vorteile:

The launching process, and using it on my end is pretty easy once you get to know your way around the system.

Nachteile:

The account code reporting for registrations received is complicated and hard to run/find. The customer side is very difficult the very first time. Once a customer creates an account than it seems to be much easier for them.

Amilia is a time-saving platform with tons of features!

Kommentare: Amilia is a versatile software that is really easy to use. We could not do without it now that we adopted it!

Vorteile:

Amilia is an all-in-one tool that is easy to setup and to use. It allows us to save valuable time from our volunteers to focus on the development of our organisation. Other than being an online registration tool, it also manages product sales, memberships and rentals. Payments can be made online by credit card or offline by various methods. Amilia produces attendance lists, contact lists and financial reports that facilitate accounting. Customer support responds very fast and helps to set up the different features. Amilia developer team listens to the specific needs of our organization and adapts its platform to those needs. Many suggestions we have made have been implemented.

Nachteile:

Simplification of the checkout process would be nice, especially in admin mode.

Basic Software, Missing Key Features

Kommentare: Amilia has been very troublesome for our organization. The help team is great but often the program simply doesn’t have the capability to fix the issues we’re facing.

Vorteile:

The software covers many aspects of our business including members, programs and merchandise.

Nachteile:

The program is missing many key functions, such as ability to schedule flexible camps, assign varying membership levels and the reporting is very limiting and difficult for our bookkeeper.

Amilia is great!

Kommentare: It’s great!

Vorteile:

The customer service is great / love how they are available most times!

Nachteile:

We need people to be able to purchase a session and then be able to sign out if they miss a class. And then sign into another class as a make up.

Good customer service and basic features are easy to use.

Vorteile:

Easy to manage all of our customers' information and keep track of payments, balances, and methods of payment. Also easy for customers to use.

Nachteile:

Many functions that we use frequently are difficult to use and over complicate the process. For example building programs specific to our use does not have functions that would make it easy for us to do (set visible to client day/time, add remove access code automatically). Also switching students from one class to another especially from one program to another(because we were forced to make multiple programs with way software is set up) can be complicated and convolute the customers billing tab. The inability to change tax rates (native status card holders) makes billing for those customers difficult as well as ensuring I calculate our HST information when doing the books.

Switch to Amilia

Kommentare: Great!

Vorteile:

Amazing customer service, and feedback opportunities.

Nachteile:

Doesn't always have the features, or specific adjustments we would like. Does take some time learning the ins and outs of the system.

Amilia has made our life easier

Kommentare: The support team is amazing and has helped us through many questions as we were setting up the program. They take our suggestions seriously and follow up promptly and professionally. The program is easy to use for us in administration and for our client base.

Vorteile:

Our members are able to access the program and make changes to their schedule easily.

Nachteile:

I would like the calendar to show drop ins as well as sessions.

Yes, im online!

Vorteile:

Easy enrolment. Clients register online and fill out all the forms needed before their first class. It is easy to track, to adjust the group classes and to send invoice to clients. Customer service by chat is really effective when you have a tiny question about a feature.

Nachteile:

I had a lot of issues getting my RL-24 done. It took the equivalent of 1hr/day to try to resolve the problems and it was ongoing for a month.

Smart Rec Ease

Kommentare: Very easy to hit the ground running. Also the response from the customer service is great. Our team really appreciates the bi-weekly check-in meetings.

Vorteile:

Ease of use for both the internal and public side

Nachteile:

We would like to have a template to create our own reports, ability to be able to adjust fees, and do our own merging. However we do understand why these are not available